Waterside Grange Care Home

Redwall Close, Rotherham Road, Dinnington, Sheffield S25 3QA

Waterside Grange Care Home is located in Dinnington, Sheffield and provides a modern, purpose-built care setting that is able to meet the care needs of its residents and service users.

A team of professional and skilled staff provide care for older people that is dignified while encouraging residents to live active and independent lives.

The home features a range of facilities including a hair and beauty salon, quiet room and fine dining areas all of which have been designed to improve each resident's quality of life.

Staff deliver person-centred care that is carefully tailored to the needs of each individual - whether they need nursing, residential, dementia or respite care. Rooms at the home are en-suite and residents have access to shared living and eating areas helping to create a sense of community in the home.

Waterside Grage is fully-furnished and tastefully decorated and features call systems throughout to ensure that help and support is never very far away.

Group: Horizon Care

Person in charge: Debbie Fletcher (Registered Manager)

Local Authority / Social Services: Rotherham Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 83 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Stroke

Admission Information: Ages 50+.

Single Rooms: 83

Shared Rooms: 0

Rooms with ensuite WC: 83

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Redwall Close is off Rotherham Road in Dinnington

Parking:

Car Park available

Latest Care Quality Commission* Report on Waterside Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Waterside Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Waterside Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.378 for Waterside Grange Care Home is calculated as follows: ( (39 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 82 Ratings = 4.378

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.422 Points relating to the number of positive Reviews for Waterside Grange Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 7 Reviews ÷ 16.6 Target = 0.422

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Waterside Grange Care Home has a Review Score of 8.8 (8.800) from 7 Reviews


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waterside Grange Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waterside Grange Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

My husband came to live in Waterside Grange Care Home after a recommendation from friends. The first thing we noticed was that there were no 'old people home' odour or atmosphere - the wonderful housekeeping team make sure of this. There is a feeling of spaciousness and dignity is high on the list, each with having its own wet room. There is too a feeling of looking forward and vibrancy, thanks to the wide range of activities which cover the needs and enjoyment of residents of differing abilities and preferences. During most weeks, there are at least one outing for those for those who would benefit at least one entertainer or guest speaker, singalongs, exercise groups, church service, reminiscence times. An eye-catching board in the foyer shows whats on during the coming week as well as prominently displayed information on all units. On units too there are photographs of Waterside Grange Care Home enjoying activities in-house and out - a good talking point for residents and visitors alike.

How likely would you be to recommend Waterside Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

This care home is the best within our area.

The care staff are dedicated, caring and professional. At times, you feel they are under too much pressure.

They seem under pressure to document everything on the computer instead of spending time with service users.

Some of the staff go above and beyond requirements.

How likely would you be to recommend Waterside Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Debbie Fletcher, Registered Manager at Waterside Grange Care Home responded to this review on 19 Dec 2017:

Thank you for your review, in line with current legislation it is essential that each resident has a detailed care plan including progress notes. Waterside Grange has a dedicated team of both activities and health care workers, to ensure that residents receive quality time from all staff throughout the day/night to include reminiscence talks, reading, quiz's, etc.

The care and companionship provided by the staff is of the highest order. A very polite and professional service is provided.

How likely would you be to recommend Waterside Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff always seem friendly and helpful when I visit. I like it that I can make a cup of tea for my friend and me because older people feel better if they feel their hospitality is good. The rooms are warm and comfortable. The food always smells and looks good and well presented.

How likely would you be to recommend Waterside Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Average Rating:   4.1 out of 5

Took a while to settle in and some issues at the beginning with cleanliness but all sorted. Carers are excellent especially the ones looking after Mum. Reception could be more friendly and welcoming but overall feel Mum is happy.

How likely would you be to recommend Waterside Grange Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Debbie Fletcher, Registered Manager at Waterside Grange Care Home responded to this review on 07 Dec 2017:

When a resident arrives at Waterside Grange there is always a settling in period where staff need to find out each residents individual behaviour, I am pleased that staff have established this with your mum and know what to look out for in terms of her behaviour.

The day-to-day daily care staff provide the appropriate level of care in a friendly and efficient manner.

Residents have a choice at meals. A biscuit barrel and fresh fruit is available either to help themselves or on request.

Bedrooms and en-suite bathrooms are cleaned - I believe - on what appears to be a daily basis.

How likely would you be to recommend Waterside Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother is a long-term resident of Waterside Grange and I can only praise all concerned who work there. The staff truly make it! They are considerate, caring, sensitive and always treat my mother with the utmost dignity. The care home is always welcoming whatever time of day we visit. Clean, warm and a lovely environment to be in.

The most important thing to me is my mother is happy and safe and I can honestly say this is the case. Thank you all, from the cleaners, admin to the cooks and carers. You are doing a fantastic job.

How likely would you be to recommend Waterside Grange Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Waterside Grange Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 30 Apr 2018

We currently have vacancies for General Nursing Placements, Residential Placements including Planned and Emergency Respite. We are able to respond to enquiries and further assessment requests and action these promptly. Please do not hesitate to contact us for further help.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Waterside Grange Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Waterside Grange Care Home