Waterside Grange Care Home

The care shown to my father was extremely good every single day he was there all the staff the nurses cleaning team the laundry team all treated him with respect and politeness, the food was excellent and the staff were there to help him if he struggled to feed himself, the rooms were cleaned daily I can't thank them all enough for what they did in making it easy for the family. Thank you all for your hard work.

My husband was at Waterside Grange from December 2024 to March 2026, during which time the management and staff could not have taken better care of him. One of our highlights was the Christmas lunch that was organised just for us in the day room downstairs. Lindsey and team pulled out all the stops and laid on a festive feast for our family, beautifully laid table, crackers and all. These sort of things brought a smile to my husbands face and a moment of happiness for us all to remember. My husband sadly died in March of Alzheimers and the family thank the whole team for their care and support during this time.

I have recently put up a memo asking that my Auntie has her TV book open on the correct day in front of her. Its mostly in her drawer, out of her reach.

My Mum had been in Waterside grange since January till present day. As a family we can't express our gratitude and thanks to the staff and management at Waterside grange/portland care enough. My mum has Alzheimer's dementia. After a stay in hospital my mum went into restbite at waterside grange and then social services and ourselves made the hard decision that Mum needed 24 hour care. It was very upsetting as Mum always stated she didn't want go into care. But the management and staff went above and beyond to make mum feel welcome loved and cared for. The attention to detail the home provides is outstanding. The level of care and the interaction they provide is amazing. My mum has done more in the last few weeks than she has in the last 6 years. I feel Mum has felt the level of care and has responded in such a way that we have gotten a bit of mum back that we had lost. I cannot express our sincere gratitude enough . Thankyou to Portland care and thyou so much to all at Waterside grange

The team were very caring and supportive during a very challenging time for my Dad during the last months of his life. He suffered with mixed dementia and was treated with dignity and respect. Thanks to all at Waterside Grange.

My dad was moved to the nursing care from a different care home in this region. I can honestly say I am so happy with everything at Waterside. The staff and management go above and beyond every day. My dad is much more settled here and has less frequent anger outbursts due to the staff training. He is treated as a person, and like he is family. This I really appreciate. So thank you.

After his last hospital stay the hospital recommend Waterside care home I was filled with dread. After a few months now in the home he is my husband again I can not thank the staff enough he is doing so well. The staff can not do enough and are doing a grand job with my Harry keep it up. The home is spotlessly clean and the meals are fantastic. All staff can't do enough.

My wife has spent 5 weeks currently at the nursing home and has had the utmost attentive and professional care. This is her first time in this kind of environment and I cannot fault the staff and organisation.

The care my mother received while resident over a period from 2021 till her death in October 24 was good, but we are disappointed and stressed from dealing with management of both Waterside Grange and their Head Office Portland Care. In May 23 my mum was assessed by Continuing Health Care and given funding. Unfortunately, due to our lack of understanding of what the funding covered and because we were not advised by the Care Home we continued to make payments up until Aug 24 when a reassessment was performed and the CHC Nurse made us aware that the funding covered all costs as from May 23. But we were still being invoiced by Portland Care! To date we are still trying to reclaim these funds, but they steadfastly refuse to repay it! Please make sure if you have any form of funding allocated, please make sure you are aware of what it covers as it appears you won't be informed by Waterside.

The staff went above and beyond when dealing with my Mum in her final days. They were compassionate and extremely caring with both Mum and all the family, nothing was too much trouble. Mum had been a resident at Waterside for the past four years, and it was obvious to see she was very much loved by the care and other support staff, who all seemed genuinely upset at her passing. We will be forever grateful to the home for taking such good care of our Mum.

During Mum's 2 years and 7 months in Waterside Grange there have been 2 owners, 4 managers and numerous care staff. The new owners, Portland Care, promised; to improve the physical environment, employ more permanent staff, have regular meetings with family with regular feedback, and not put prices up! Some remedial work was carried out but communal areas and bedrooms still need improvement. The internet has finally been upgraded! The permanent staff are caring but overstretched eg I regularly put in Mum's hearing aid, pour her a glass of water, and change her bedding. Mum struggles with the many different agency staff and they are less likely to get her to take medication/comply with their requests. The prices have increased from £724 to £1100 per week, while some improvements are being made, I don't yet feel Mum gets value for money. Specific issues I have raised over Mum's care have not always been dealt with successfully, however thinking positively a new manager started last week!

My aunty has been looked after by Waterside Lodge for several months now. Whenever we visit - always unannounced- she is clean and well cared for. I work in the NHS and can homes say that this nursing home is outstanding. It is a huge relief to family members that the care is so good and individualised. I would like to say a huge thank you to all of the staff.

My brother has been made very welcome. He is treated with dignity and his needs are catered for. The care provided includes the specific physio exercises he had been prescribed. Staff attitudes are uniformly kind and attentive.

Although mum was challenging when she first arrived in December, the care team on Roche 2 were so patient in helping her to settle in. All the staff are kind, respectful, knowledgeable and professional. They have been amazing at supporting mum and us over the last few months as she continues to deteriorate and have been very proactive to ensure that mum is as comfortable as possible. After 10 years of caring for her at home we are so pleased to have found Riverside House.

My mum stayed in this care home for around six weeks. The staff made her feel very welcome and attended to her needs. As visitors, we were treated with respect and allowed privacy when we called. The room was spacious and clean and perfectly adequate for what she needed.

Value - Excellent

Disappointed. If Dad were well enough I would be moving him. We chose Waterside Grange Care Home as it has good reviews, is local and has a 'Good' CQC rating. The first couple of months were good but recently things have gone significantly downhill. 'Treated with Dignity' is a rating. More than a handful of times I have found Dad laid or sitting soaked in urine - bottoms, t-shirt, bed covers and pillows completely saturated - how long he had been left like this I dread to think about. Covered in dried food, chocolate all over his face, hands, clothes and all over the floor - where is the dignity here? Most upsetting has been visiting recently, as well as finding Dad as mentioned above, he's always just laid in bed - no TV on, no radio/CD player. A jug of water/juice but no cup/glass to actually drink from. I raise issues, things improve for a couple of days or weeks then revert back. Dad is non-verbal so I have to speak for him. Not good enough!

The staff on the Kirkstall floor where Mum stayed worked very hard and after staying there for a couple of days and nights before Mum passed, we know that their job is not an easy one. They are worth their weight in gold. Thank you to them all.

My father became a resident here in December 2018 after an accident at home. The staff looked after and cared for Dad for 3 1/2 years throughout the pandemic and his gradual deterioration until June this year when he passed away. I cannot thank the team enough for the help and support they gave Dad and myself throughout this difficult time. A great team and be confident your loved ones will receive the care they need.

The care and love shown by the staff at Waterside Grange have been wonderful. Heart warming to see my wife being shown so much attention and love. All the staff, from the phone/reception/care workers/nurses/cleaners, have all been wonderful.