Waterside Grange Care Home

Redwall Close, Rotherham Road, Dinnington, Sheffield S25 3QA
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7.6 47 Reviews
  • Waterside Grange Care Home, Sheffield
Waterside Grange Care Home is located in Dinnington, Sheffield and provides a modern, purpose-built care setting that is able to meet the care needs of its residents and service users.

A team of professional and skilled staff provide care for older people that is dignified while encouraging residents to live active and independent lives.

The home features a range of facilities including a hair and beauty salon, quiet room and fine dining areas all of which have been designed to improve each resident's quality of life.

Staff deliver person-centred care that is carefully tailored to the needs of each individual - whether they need nursing, nursing dementia, residential, dementia or respite care. Rooms at the home are en-suite and residents have access to shared living and eating areas helping to create a sense of community in the home.

Waterside Grange is fully-furnished and tastefully decorated and features call systems throughout to ensure that help and support is never very far away.

For more information about Waterside Grange's services, events and to view their newsletters, please visit their website.

Portland accommodates and cares for Individuals in all ethnic backgrounds, with staff recruited to support and meet all linguistic and cultural needs providing the best care supporting those in needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 83 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1250
  • RESPITE Self-Funded Nursing Dementia Care: from £1250

Please contact Home Manager to discuss the fees. The home provides traditional home made food, laundry service and activities.

These prices are only a guideline, please contact Waterside Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lindsey Bacon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • They encourage visitors to the home throughout the day, however, they do request that visiting does not take place during mealtimes as this may disturb residents and reduce dietary intake.

Parking

  • Car Park available onsite

Waterside Grange Care Home Reviews (47)

7.6

Waterside Grange Care Home has a Review Score of 7.6 (7.592) out of 10, based on 5 reviews in the last 2 years.
Over all time Waterside Grange Care Home has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Waterside Grange Care Home
  • 25
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Total of 47, showing 1-20
Review from Anthony G (Husband of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has spent 5 weeks currently at the nursing home and has had the utmost attentive and professional care. This is her first time in this kind of environment and I cannot fault the staff and organisation.
Reply from Lyndsey Webb, Operations Manager at Waterside Grange Care Home

"Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that your wife has felt comfortable and well cared for during her time with us. Our team strives to provide professional, compassionate support to all our residents, and it means a great deal to know their efforts are appreciated, we will be sure to share your kind comments with the team. Please don't hesitate to reach out if there is anything more we can do for you or your wife. Best wishes.

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Review from Carole W (Daughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The care my mother received while resident over a period from 2021 till her death in October 24 was good, but we are disappointed and stressed from dealing with management of both Waterside Grange and their Head Office Portland Care. In May 23 my mum was assessed by Continuing Health Care and given
funding. Unfortunately, due to our lack of understanding of what the funding covered and because we were not advised by the Care Home we continued to make payments up until Aug 24 when a reassessment was performed and the CHC Nurse made us aware that the funding covered all costs as from May 23. But we were still being invoiced by Portland Care! To date we are still trying to reclaim these funds, but they steadfastly refuse to repay it! Please make sure if you have any form of funding allocated, please make sure you are aware of what it covers as it appears you won't be informed by Waterside.
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Review from Deborah W (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff went above and beyond when dealing with my Mum in her final days. They were compassionate and extremely caring with both Mum and all the family, nothing was too much trouble. Mum had been a resident at Waterside for the past four years, and it was obvious to see she was very much loved by
the care and other support staff, who all seemed genuinely upset at her passing. We will be forever grateful to the home for taking such good care of our Mum.
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Review from F F (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
During Mum's 2 years and 7 months in Waterside Grange there have been 2 owners, 4 managers and numerous care staff. The new owners, Portland Care, promised; to improve the physical environment, employ more permanent staff, have regular meetings with family with regular feedback, and not put prices up!
Some remedial work was carried out but communal areas and bedrooms still need improvement. The internet has finally been upgraded! The permanent staff are caring but overstretched eg I regularly put in Mum's hearing aid, pour her a glass of water, and change her bedding. Mum struggles with the many different agency staff and they are less likely to get her to take medication/comply with their requests. The prices have increased from £724 to £1100 per week, while some improvements are being made, I don't yet feel Mum gets value for money. Specific issues I have raised over Mum's care have not always been dealt with successfully, however thinking positively a new manager started last week!
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Review from Mel F (Niece of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has been looked after by Waterside Lodge for several months now. Whenever we visit - always unannounced- she is clean and well cared for. I work in the NHS and can homes say that this nursing home is outstanding. It is a huge relief to family members that the care is so good and individualised.
I would like to say a huge thank you to all of the staff.
Reply from Angela Cupitt, Sales and Marketing at Waterside Grange Care Home

Thank you for taking the time to review our home. We appreciate your comments and will share them with our team. It's always good to hear how happy our families are.

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Review from P S (Brother of Resident) published on 11 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been made very welcome. He is treated with dignity and his needs are catered for. The care provided includes the specific physio exercises he had been prescribed. Staff attitudes are uniformly kind and attentive.
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Review from Gill C (Daughter of Resident) published on 27 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although mum was challenging when she first arrived in December, the care team on Roche 2 were so patient in helping her to settle in. All the staff are kind, respectful, knowledgeable and professional. They have been amazing at supporting mum and us over the last few months as she continues to deteriorate
and have been very proactive to ensure that mum is as comfortable as possible. After 10 years of caring for her at home we are so pleased to have found Riverside House.
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Review from Stephen B (Son of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed in this care home for around six weeks. The staff made her feel very welcome and attended to her needs. As visitors, we were treated with respect and allowed privacy when we called. The room was spacious and clean and perfectly adequate for what she needed.
Reply from Dorota Piechowiak, Care home manager at Waterside Grange Care Home

Thank you for taking the time to review our home, we appreciate all feedback as this helps us to further improve the service we provide. We pride ourselves on excellent and outstanding care delivery and ensuring that each person is treated with kindness and compassion.
Thank you for sharing your kind words with us. We will be sure to share them with our team.

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Review from Chris B (Son of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum on the residential floor from December 2022. New business owners from July 2022.
Facilities - purpose built, maintenance issues left by previous business owners resulting in heating and plumbing problems, work ongoing.
Care/Support - good, but staff shortage impacts on overall care and support
given. Recruitment ongoing.
Cleanliness - the general level of cleanliness is good.
Dignity - Mum is treated with dignity.
Food - V poor so far, mainly supplied pre-prepared and reheated. New food from this month, prepared and cooked from fresh on the premises.
Staff - staff are excellent, compassionate and caring, nothing is too much trouble.
Activities - there is an activities schedule.
Management - good, responsive, listen to and deal with concerns, but 3 changes of manager in the last 3 months.
Safety/Security - excellent.
Rooms - nice, spacious, clean, ensuite, but previous lack of maintenance has caused recent issues which are taking time to resolve.
Value - Excellent
Reply from Dorota Piechowiak, Care home manager at Waterside Grange Care Home

Thank you for taking the time to review our home, we appreciate all feedback as this helps us to further improve the service we provide. The home provides traditional home made food as promised with good feedback from residents.
We pride ourselves on excellent and outstanding care delivery and ensuring that each person is treated with kindness and compassion.
Thank you for sharing your kind words with us. We will be sure to share them with our team. The Waterside team is working everyday on our planned improvements.

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Review from Nicola B (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Disappointed. If Dad were well enough I would be moving him. We chose Waterside Grange Care Home as it has good reviews, is local and has a 'Good' CQC rating. The first couple of months were good but recently things have gone significantly downhill. 'Treated with Dignity' is a rating. More than a handful
of times I have found Dad laid or sitting soaked in urine - bottoms, t-shirt, bed covers and pillows completely saturated - how long he had been left like this I dread to think about. Covered in dried food, chocolate all over his face, hands, clothes and all over the floor - where is the dignity here? Most upsetting has been visiting recently, as well as finding Dad as mentioned above, he's always just laid in bed - no TV on, no radio/CD player. A jug of water/juice but no cup/glass to actually drink from. I raise issues, things improve for a couple of days or weeks then revert back. Dad is non-verbal so I have to speak for him. Not good enough!
Reply from Lyndsey Webb, Registered Manager at Waterside Grange Care Home

Thank you for taking the time to review our home, we appreciate all feedback as this helps us to further improve the service we provide. We pride ourselves on excellent care delivery and ensuring that each person is treated with kindness and compassion, we are sorry to hear that we haven't met your expectations on this occasion. Please pop into our home at your earliest convenience for a chat with the Management team.

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Review from Moira B (Daughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased that we chose Waterside Grange for Mum's care. She settled in really well and the care that she got was outstanding. Mum was a resident for just over a year until she sadly passed and she loved the carers and other staff - her face lit up when they came to her room while we were there.
They showed great care, compassion and support, especially in the last days and it was comforting to us that they had such fondness for her.
The staff on the Kirkstall floor where Mum stayed worked very hard and after staying there for a couple of days and nights before Mum passed, we know that their job is not an easy one. They are worth their weight in gold. Thank you to them all.
Reply from Lyndsey Webb, Registered Manager at Waterside Grange Care Home

Thank you Moira for your very kind words - we will be sure to share this with the team.

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Review from James T (Son of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident here in December 2018 after an accident at home. The staff looked after and cared for Dad for 3 1/2 years throughout the pandemic and his gradual deterioration until June this year when he passed away. I cannot thank the team enough for the help and support they gave Dad
and myself throughout this difficult time. A great team and be confident your loved ones will receive the care they need.
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Review from William B (Husband of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and love shown by the staff at Waterside Grange have been wonderful. Heart warming to see my wife being shown so much attention and love. All the staff, from the phone/reception/care workers/nurses/cleaners, have all been wonderful.
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Review from Emma T (Daughter of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has resided at Waterside Grange for over three years. Throughout this time he has received exceptional care from the team of dedicated, professional and caring staff, adapting to his changing needs. The decor, facilities and food are of a very high standard. My father is living very comfortable
here and, most importantly of all, he is happy! Thank you to the Waterside family for all that you do to make the lives of so many, so much better.
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Review from A M (Husband of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was transferred from the hospital, near the end of life care. The staff were helpful, compassionate and focused. Good standards of care and hygiene. Agency nurses sometimes lack understanding or willingness to advise.
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Review from Mandy J (Daughter of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waterside never smells when I visit. Although visiting is restricted the receptionist is a very big help, always a smiling face and is very helpful. Lovely to have a friendly face when you walk in - nothing is too much trouble.
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Review from Lynn D (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have not had any problem with the care Mum received but the two managers in the office need to have some compassion. My mum was on end of life and they seem to make it very difficult for us to make an appointment and see her. I know about Covid and fully understand the need to keep it from entering
the home.
But I find their attitude all wrong for a care home. Mum passed away 13/08/2021.
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Review from Nicola M (Daughter of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Waterside Grange to date has been very efficient and more than helpful and kind during the whole process of Mum becoming a resident. Unfortunately due to Covid restrictions we are not able to see Mum as much or as easily as we would like but Waterside Grange have done as much as possible to make sure
we keep connected. The staff are lovely and nothing seems too much trouble. It's early days yet but hopefully Mum will settle well and enjoy making new friends and becoming part of the Waterside Grange family.
Reply from Customer Services, Customer Services at Waterside Grange Care Home

Thank you for sharing your kind words with us. We will be sure to share them with our team.

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Review from Deborah C (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was transferred to Waterside Grange directly from hospital. It would never have been our family's choice for our family member to live anywhere other than her home. Waterside Grange have been so caring and compassionate towards Mum and our family. I don't think the sense of failure we feel will
ever go away, but we all accept that Mum couldn't be in a better place. I can only offer our thanks and gratitude to the wonderful family at Waterside Grange.
Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you very much for your kind feedback. We will be sure to share your comments with our team.

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Review from Graham M (Husband of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Waterside Grange for almost two years. The care and nursing she has received has been of the very highest standard. Every single member of staff carries out their services with great compassion. During the lockdown, the staff have been my wife’s extended family and they
give excellent information and updates whenever I telephone them. Since visiting has been established again, it has been a great comfort to see how well my wife is looking, which demonstrates just how well she has been cared for. I am extremely grateful to the staff at Waterside Grange for their dedication and professionalism in looking after my wife. I would not hesitate in recommending the facility to any family looking to choose a care home.
Reply from Rhona McRobbie, Executive Assistant at Waterside Grange Care Home

Thank you very much for your kind feedback. We will be sure to share your comments with our team.

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Current Review Score: 7.6 (7.592)

Overview of Review Score

The Review Score of 7.6 (7.592) out of 10 for Waterside Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.161 for Waterside Grange Care Home is calculated as follows: ( (26 Excellents x 5) + (16 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 56 Ratings = 4.161
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.431 Points relating to the number of positive Reviews for Waterside Grange Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 3 Positive Reviews ÷ 16.6 = 0.181
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Kirby

Kirby Guest

Job Title: Administrator Joined: 2013

Kirby is our administrator within Waterside Grange. She answers all phone and email enquiries as well as dealing with the day to day administration duties.

Debbie

Debbie

Job Title: Head housekeeper Joined: 2013

Debbie is responsible for ensuring the cleanliness of the home. She runs her team well and is a great asset to the Waterside Grange housekeeping team.


She works diligently to ensure the home maintains its exceptional standard of cleanliness and follows all infection control guidelines.

Frequently Asked Questions about Waterside Grange Care Home

What types of Care is Waterside Grange Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterside Grange Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Waterside Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterside Grange Care Home to the centre of Sheffield?

9.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterside Grange Care Home to verify any information. View our terms and conditions. Waterside Grange Care Home has an Enhanced Service - more info.