Waterside Grange Care Home

I went to look round several homes before choosing Waterside Grange Care Home. I found the management and staff very helpful, answered all my questions honestly. My mother has settled in very well and her keyworker and staff look after her to a very high standard catering for all her needs. She has settled in very well and I can visit and go home knowing she is in good hands and well cared for. I recommend this home and give it 5* plus.

Overall, very happy with care. My Mum has expressed some concerns regarding number of agency staff members. However, we have been informed that they are addressing this situation. Thank you.

My mother went to Waterside for respite care following a stay in hospital. We have been extremely pleased with the care she has received and the way she has improved. The staff are friendly and attentive. Knowing that she is being so well looked after too gives us peace of mind and it is a delight to see how she has flourished. She has been so happy that she has decided to stay permanently.

My mum entered Waterside Grange for respite care and is now a permanent resident. Both she and her family were made welcome from the beginning, and she is now settled and happy. Indeed she feels at home thanks to the excellent care, compassion and attentiveness of all the staff. All her needs have been met and everyone has been very helpful. There is a lovely, warm, friendly atmosphere and staff are always welcoming to visitors. The manager is very professional and approachable and shows genuine care for the welfare of all the residents.

Since bringing in new management the home has seen noticeable changes which were necessary. Staff in all departments seem to be more happier with residents smiling more. Activities are now improving, along with the meals.

My mum resided on Roache 1 from May to August 2019. The care, respect and dignity my mum received from all the carers were exceptional, very personal and professional. You not only provided exemplary care and compassion to Mum but extended the same dignity, patience and care to me and my family. Having visited many other care homes, I now know I made the best choice; safe, caring, very clean, and a fantastic menu. You showed the most professionalism at the end, allowing us the time to say our goodbyes. Respectful in life and death. I will not forget the care, compassion and humility you showed.

Our only concern on the cleanliness section is the toilet bowl and the bathroom waste bin, sometimes is not emptied and smells.

I left dad each day feeling confident that he was happy and very well cared for.

Amazing and caring staff. Nothing is too much trouble.

My husband came to live in Waterside Grange Care Home after a recommendation from friends. The first thing we noticed was that there were no 'old people home' odour or atmosphere - the wonderful housekeeping team make sure of this. There is a feeling of spaciousness and dignity is high on the list, each with having its own wet room. There is too a feeling of looking forward and vibrancy, thanks to the wide range of activities which cover the needs and enjoyment of residents of differing abilities and preferences. During most weeks, there are at least one outing for those for those who would benefit at least one entertainer or guest speaker, singalongs, exercise groups, church service, reminiscence times. An eye-catching board in the foyer shows whats on during the coming week as well as prominently displayed information on all units. On units too there are photographs of Waterside Grange Care Home enjoying activities in-house and out - a good talking point for residents and visitors alike.

This care home is the best within our area.

The care staff are dedicated, caring and professional. At times, you feel they are under too much pressure.

They seem under pressure to document everything on the computer instead of spending time with service users.

Some of the staff go above and beyond requirements.

Took a while to settle in and some issues at the beginning with cleanliness but all sorted. Carers are excellent especially the ones looking after Mum. Reception could be more friendly and welcoming but overall feel Mum is happy.

The staff always seem friendly and helpful when I visit. I like it that I can make a cup of tea for my friend and me because older people feel better if they feel their hospitality is good. The rooms are warm and comfortable. The food always smells and looks good and well presented.

The day-to-day daily care staff provide the appropriate level of care in a friendly and efficient manner.

Residents have a choice at meals. A biscuit barrel and fresh fruit is available either to help themselves or on request.

Bedrooms and en-suite bathrooms are cleaned - I believe - on what appears to be a daily basis.

My mother is a long-term resident of Waterside Grange and I can only praise all concerned who work there. The staff truly make it! They are considerate, caring, sensitive and always treat my mother with the utmost dignity. The care home is always welcoming whatever time of day we visit. Clean, warm and a lovely environment to be in.

The most important thing to me is my mother is happy and safe and I can honestly say this is the case. Thank you all, from the cleaners, admin to the cooks and carers. You are doing a fantastic job.