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A team of professional and skilled staff provide care for older people that is dignified while encouraging residents to live active and independent lives.
The home features a range of facilities including a hair and beauty salon, quiet room and...
Care Provided by Waterside Grange Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 83 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact the home directly for any information regarding bed pricing, as costs are based on individual needs and requirements.
We would also recommend asking to speak with a member of the management team, who will be able to provide the most accurate and up-to-date details.
Home manager Lindsey Bacon.
The price(s) shown are provided by the care home. Contact Waterside Grange Care Home for full pricing details and T&Cs.
Contact Waterside Grange Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Portland Care
- Private Owned
Person in charge
- Lindsey Bacon(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- They encourage visitors to the home throughout the day, however, they do request that visiting does not take place during mealtimes as this may disturb residents and reduce dietary intake.
Parking
- Car Park available onsite
Waterside Grange Care Home Reviews (54)
Waterside Grange Care Home has a Review Score of 8.4 (8.422) out of 10, based on 11 reviews in the last 2 years.
Over all time Waterside Grange Care Home has 54 reviews.
Overall, very happy with care. My Mum has expressed some concerns regarding number of agency staff members. However, we have been informed that they are addressing this situation. Thank you.
My mother went to Waterside for respite care following a stay in hospital. We have been extremely pleased with the care she has received and the way she has improved. The staff are friendly and attentive. Knowing that she is being so well looked after too gives us peace of mind and it is a delight to see how she has flourished. She has been so happy that she has decided to stay permanently.
My mum entered Waterside Grange for respite care and is now a permanent resident. Both she and her family were made welcome from the beginning, and she is now settled and happy. Indeed she feels at home thanks to the excellent care, compassion and attentiveness of all the staff. All her needs have been met and everyone has been very helpful. There is a lovely, warm, friendly atmosphere and staff are always welcoming to visitors. The manager is very professional and approachable and shows genuine care for the welfare of all the residents.
Since bringing in new management the home has seen noticeable changes which were necessary. Staff in all departments seem to be more happier with residents smiling more. Activities are now improving, along with the meals.
My mum resided on Roache 1 from May to August 2019. The care, respect and dignity my mum received from all the carers were exceptional, very personal and professional. You not only provided exemplary care and compassion to Mum but extended the same dignity, patience and care to me and my family. Having visited many other care homes, I now know I made the best choice; safe, caring, very clean, and a fantastic menu. You showed the most professionalism at the end, allowing us the time to say our goodbyes. Respectful in life and death. I will not forget the care, compassion and humility you showed.
The only local home with ensuite rooms.
Our only concern on the cleanliness section is the toilet bowl and the bathroom waste bin, sometimes is not emptied and smells.
The general care is of a high standard, dad is treated with dignity and respect. His room is clean and well presented.
I left dad each day feeling confident that he was happy and very well cared for.
Amazing and caring staff. Nothing is too much trouble.
My husband came to live in Waterside Grange Care Home after a recommendation from friends. The first thing we noticed was that there were no 'old people home' odour or atmosphere - the wonderful housekeeping team make sure of this. There is a feeling of spaciousness and dignity is high on the list, each with having its own wet room. There is too a feeling of looking forward and vibrancy, thanks to the wide range of activities which cover the needs and enjoyment of residents of differing abilities and preferences. During most weeks, there are at least one outing for those for those who would benefit at least one entertainer or guest speaker, singalongs, exercise groups, church service, reminiscence times. An eye-catching board in the foyer shows whats on during the coming week as well as prominently displayed information on all units. On units too there are photographs of Waterside Grange Care Home enjoying activities in-house and out - a good talking point for residents and visitors alike.
This care home is the best within our area.
The care staff are dedicated, caring and professional. At times, you feel they are under too much pressure.
They seem under pressure to document everything on the computer instead of spending time with service users.
Some of the staff go above and beyond requirements.
Thank you for your review, in line with current legislation it is essential that each resident has a detailed care plan including progress notes. Waterside Grange has a dedicated team of both activities and health care workers, to ensure that residents receive quality time from all staff throughout the day/night to include reminiscence talks, reading, quiz's, etc.
Took a while to settle in and some issues at the beginning with cleanliness but all sorted. Carers are excellent especially the ones looking after Mum. Reception could be more friendly and welcoming but overall feel Mum is happy.
When a resident arrives at Waterside Grange there is always a settling in period where staff need to find out each residents individual behaviour, I am pleased that staff have established this with your mum and know what to look out for in terms of her behaviour.
The staff always seem friendly and helpful when I visit. I like it that I can make a cup of tea for my friend and me because older people feel better if they feel their hospitality is good. The rooms are warm and comfortable. The food always smells and looks good and well presented.
The day-to-day daily care staff provide the appropriate level of care in a friendly and efficient manner.
Residents have a choice at meals. A biscuit barrel and fresh fruit is available either to help themselves or on request.
Bedrooms and en-suite bathrooms are cleaned - I believe - on what appears to be a daily basis.
My mother is a long-term resident of Waterside Grange and I can only praise all concerned who work there. The staff truly make it! They are considerate, caring, sensitive and always treat my mother with the utmost dignity. The care home is always welcoming whatever time of day we visit. Clean, warm and a lovely environment to be in.
The most important thing to me is my mother is happy and safe and I can honestly say this is the case. Thank you all, from the cleaners, admin to the cooks and carers. You are doing a fantastic job.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Waterside Grange Care Home.
There are no upcoming events for Waterside Grange Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Waterside Grange Care Home.
Accreditations
There are no accreditations posted yet for Waterside Grange Care Home.
Meet the Team (4)

Lyndsey Bacon is the Home Manager at Waterside Grange Care Home, bringing over 15 years of experience in the care sector. Since joining Waterside Grange in 2024, Lyndsey has been dedicated to providing high-quality, person-centred care and fostering a warm, supportive environment for residents and staff alike. Her extensive experience and compassionate leadership ensure that every resident receives the highest standard of care tailored to their individual needs.

Nancy has been a registered nurse in the UK since 2019 and has over 16 years of experience as a qualified nurse. She has worked in a variety of settings, including dementia care, diabetes and endocrinology, complex medical care, emergency care, and paediatrics. Additionally, she has experience as a clinical instructor in a nursing college, bringing a wealth of knowledge and expertise to Waterside Grange.

Joanne brings over three years of experience as a Care Home Administrator and nearly seven years in the care sector in various administrative roles. She is highly skilled in staff coordination, regulatory compliance, record keeping, and managing day-to-day operations, ensuring smooth and efficient care. Her strong organisational and communication skills make her a key asset to the team and to Waterside Grange.

Debbie is responsible for ensuring the cleanliness of the home. She runs her team well and is a great asset to the Waterside Grange housekeeping team.
She works diligently to ensure the home maintains its exceptional standard of cleanliness and follows all infection control guidelines.
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