Submit a Review for Ernstell House Nursing Home
20 Ernesettle Lane, Ernesettle, Plymouth, PL5 2EY
View Full Details of Ernstell House Nursing HomeLatest Reviews for Ernstell House Nursing Home
05 December 2025
Ernstell House in Plymouth has been an absolute blessing for my Dad. From the moment he arrived, the warmth the kindness shown by every member of staff have given me such peace of mind. The team truly treat residents with dignity, patience and genuine compassion, and it shows in the way my dad smiles more, engages more and feels safe. The home itself is always clean, calm and welcoming, and there is a real sense of community. Staff take the time to understand each resident as an individual and keep families involved and reassured every step of the way. Knowing my dad is cared for by people who go above and beyond every day means more than words can say. I am so grateful to the entire team at Ernstall House for the love, respect and comfort they give him. They really do make it feel like home. 5 Stars wholeheartedly.
02 December 2025
This purpose built dementia care nursing home really works. Residents enjoy high class acommodation in a spacious, bright, very well maintained and immaculately clean home. The well led management team are both approachable and responsive always striving for continued improvement on what already is an excellent home. Technology has been embraced to keep you well informed of your loved ones welfare. Expect a warm welcome when you enter the large reception area more akin to a hotel. The activities team work tirelessly to provide a comprehensive programme of stimulating activities, events and entertainment. There is a varied menu of good quality nutritional meals, snacks and drinks are available throughout the day. Nursing staff , senior carers and carers go about their role with compassion, empathy, joy and love for those they care for. My loved one has been under the care of this wonderful team for two years. I could not wish for them to be better cared for. Thank you Ernstell House
24 November 2025
An excellent nursing home that surpasses expectations. Excellent qualified staff on each shift 24/7. Well led, bespoke service where the resident is always put first. A rare find but a jewel in the crown. Lovely to see family included in decision making as well as the resident. Well done to the whole team from floor up.
24 November 2025
My dad has been at Ernstell for approx 1 year now. He is well looked after and treated with dignity. Staff are lovely with him. The accomodation itself is very nice. Good choice of meals. Some good activities organised to keep him stimulated if he wants to take part. Families are kept up to date and included with the activities. Generally we are happy with dad being cared for at Ernstell.
19 November 2025
The staff and the environment are welcoming and professional. Mum's needs are met and she is very well looked after, which gives me peace of mind knowing she's in good hands. This is a happy place for residents, with lots of effort put into entertainment and daily activities to support various needs. The entire team are positive, supportive, compassionate and open to feedback from visitors. The App is particularly useful as it allows me to see how Mum is doing on days when I'm unable to visit. My Father visits daily to spend time with Mum, and it's a credit to the team that he is treated so well during his visits. I feel that the team, the entertainment and the positive atmosphere are a huge benefit to him, even when he's not a resident. Well done Ernstell House.
19 November 2025
The care home has lots of activities to engage the residents . Food is to a high standard and all staff seem very caring and approachable .I also find the reception staff very helpful and always take note of any comments and requests which involve my Father
19 November 2025
Overall, really good/excellent, but no one is perfect! I would say more training needs to be given to recently appointed staff, as whilst trying their best, overlook fundamental processes. All staff are polite and say hello and the quality and of care is excellent, once everything has been understood.
31 October 2025
The atmosphere is always warm, welcoming, and nothing is ever too much trouble. The home is always clean. The entertainment team, I love their energy and enthusiasm. Dad is very content. Usually looks well. Regular trips to the barbers on site. Clean-shaven. I am overall very, very happy with his care and would highly recommend.
22 September 2025
I can not begin to explain my journey and the care my father received duing his end of life path here at Ernstell. The staff (all) are compassionate and nothing is too much for any of them. The detail and programmes they run for each resident is amazing. After my dad passed I realised how much I had become to feel part of a bigger family and I miss them all even months on. Thank you Ernstell Team for my dads journey and making mine easier to bear. I will be forever grateful. You are exemplary in every way. You will not be forgotten.
22 January 2025
Ernstell House has been a very positive home for my mother for the last four years. Kind and caring staff, well prepared meals, respectful and professional approach. Am very happy to have had her so well looked after.
01 November 2024
My dad's end of life care was exceptional. All staff were kind, gentle, respectful, not only to dad but to me and my family. I'm only sorry dad was with them for a short time. Their knowledge and training in full blown dementia is exemplary and they should be rewarded for their activity schedule. Amazing for what remaining cognition the residents enjoyed. If you wanted any further endorsement, I would do it in an instance. Whilst not the cheapest care home, money does actually become irrelevant when you know your loved one is in expertly caring hands. Well done, I will miss you.
06 March 2024
My wife has been at Ernstell House Nursing Home for a month now. It takes time for dementia patients to settle into a new place, but the staff have really done a great job to help her. They give her a lot of love, which in her other home was neglected so much. This gives me less pressure and no worries. All the nurses are so kind to my wife, making sure that she is comfortable all the time.
29 September 2023
The home is well-laid out in a lovely setting, garden's lovely to sit in weather- permitting. First port on entering is the reception. Friendly staff and the care of staff giving to. Patients treated with dignity. The rooms are well thought out and a good size, safety and security is very good. Cleanliness is very good, food good. Activities are very good for residents. Overall the home is well thought-out.
20 July 2023
Surprisingly less unsettling than I imagined. The home was very clean, tidy and bright. Plenty of light and air. My friend's room was decent, although lack of fresh air was very noticeable. Her carers were outstanding. I understand the home company only pays the carers minimum wage and we are not happy with this; living wage with bonuses for performance should be introduced. We definitely did not like the crowded dining room at meal times, it was as if everyone had to be herded in at once!
29 June 2023
A beautiful home in a beautiful setting. The moment you step inside you can feel the love and care given to both residents and their families. The home itself is filled with wonderful staff, who really care for all. It's a pleasure to visit, well done to all for filling the home with love and laughter.
29 June 2023
Dad is very happy at Ernstell House. He is settled and the staff are so attentive to all the residents. The staff are all so pleasant to us as well and they make us feel so welcome. Nothing is too much trouble for them and they keep us well informed about Dad's wellbeing. There is also so much for the residents to enjoy, especially in the activities, which the staff lay on for the residents and also for the families to enjoy as well, which my mum and I have been too. Dad loves the music, it was so nice to see him really enjoying himself and for us to take part in.
26 June 2023
This is now my mother's permanent residence, after a previous stay here between hospital. I cannot recommend the home enough! All staff I have had contact with are lovely, very attentive to my mother's often incessant needs. They do not moan, even after many visits to her room. The home is always clean and offers a varied menu of meals, even accommodating individual requests. We, as a family, feel happy for our mother staying there, with them meeting all her needs.
14 June 2023
Thank you for the way my mum is treated with dignity, respect and like a proper human being. Her needs are so well taken care of. My family feel relief knowing she is safe and well taken care of.
12 June 2023
All of the staff are extremely kind and helpful to both my mother and and all our family. So happy we have no visiting times; it makes our visits so, so easy with work or other commitments. Every member of staff, no matter their position, are kind and helpful.
09 June 2023
My family member has been a resident at Ernstell House for two years now and outside of lockdown I visited 3 - 4 times per month more often than not. I am disappointed to find that their bedroom is very dirty or that they have not been showered or dressed. It is also sad to see that there is very little engagement and stimulation and that my relative spends the majority of their days on their own. I have never seen a manager or any management despite visiting regularly. A couple of staff are very good but a few are concerning. The food mostly looks very good.
Latest Reviews for Ernstell House Nursing Home
05 December 2025
Ernstell House in Plymouth has been an absolute blessing for my Dad. From the moment he arrived, the warmth the kindness shown by every member of staff have given me such peace of mind. The team truly treat residents with dignity, patience and genuine compassion, and it shows in the way my dad smiles more, engages more and feels safe. The home itself is always clean, calm and welcoming, and there is a real sense of community. Staff take the time to understand each resident as an individual and keep families involved and reassured every step of the way. Knowing my dad is cared for by people who go above and beyond every day means more than words can say. I am so grateful to the entire team at Ernstall House for the love, respect and comfort they give him. They really do make it feel like home. 5 Stars wholeheartedly.
02 December 2025
This purpose built dementia care nursing home really works. Residents enjoy high class acommodation in a spacious, bright, very well maintained and immaculately clean home. The well led management team are both approachable and responsive always striving for continued improvement on what already is an excellent home. Technology has been embraced to keep you well informed of your loved ones welfare. Expect a warm welcome when you enter the large reception area more akin to a hotel. The activities team work tirelessly to provide a comprehensive programme of stimulating activities, events and entertainment. There is a varied menu of good quality nutritional meals, snacks and drinks are available throughout the day. Nursing staff , senior carers and carers go about their role with compassion, empathy, joy and love for those they care for. My loved one has been under the care of this wonderful team for two years. I could not wish for them to be better cared for. Thank you Ernstell House
24 November 2025
An excellent nursing home that surpasses expectations. Excellent qualified staff on each shift 24/7. Well led, bespoke service where the resident is always put first. A rare find but a jewel in the crown. Lovely to see family included in decision making as well as the resident. Well done to the whole team from floor up.
24 November 2025
My dad has been at Ernstell for approx 1 year now. He is well looked after and treated with dignity. Staff are lovely with him. The accomodation itself is very nice. Good choice of meals. Some good activities organised to keep him stimulated if he wants to take part. Families are kept up to date and included with the activities. Generally we are happy with dad being cared for at Ernstell.
19 November 2025
The staff and the environment are welcoming and professional. Mum's needs are met and she is very well looked after, which gives me peace of mind knowing she's in good hands. This is a happy place for residents, with lots of effort put into entertainment and daily activities to support various needs. The entire team are positive, supportive, compassionate and open to feedback from visitors. The App is particularly useful as it allows me to see how Mum is doing on days when I'm unable to visit. My Father visits daily to spend time with Mum, and it's a credit to the team that he is treated so well during his visits. I feel that the team, the entertainment and the positive atmosphere are a huge benefit to him, even when he's not a resident. Well done Ernstell House.
19 November 2025
The care home has lots of activities to engage the residents . Food is to a high standard and all staff seem very caring and approachable .I also find the reception staff very helpful and always take note of any comments and requests which involve my Father
19 November 2025
Overall, really good/excellent, but no one is perfect! I would say more training needs to be given to recently appointed staff, as whilst trying their best, overlook fundamental processes. All staff are polite and say hello and the quality and of care is excellent, once everything has been understood.
31 October 2025
The atmosphere is always warm, welcoming, and nothing is ever too much trouble. The home is always clean. The entertainment team, I love their energy and enthusiasm. Dad is very content. Usually looks well. Regular trips to the barbers on site. Clean-shaven. I am overall very, very happy with his care and would highly recommend.
22 September 2025
I can not begin to explain my journey and the care my father received duing his end of life path here at Ernstell. The staff (all) are compassionate and nothing is too much for any of them. The detail and programmes they run for each resident is amazing. After my dad passed I realised how much I had become to feel part of a bigger family and I miss them all even months on. Thank you Ernstell Team for my dads journey and making mine easier to bear. I will be forever grateful. You are exemplary in every way. You will not be forgotten.
22 January 2025
Ernstell House has been a very positive home for my mother for the last four years. Kind and caring staff, well prepared meals, respectful and professional approach. Am very happy to have had her so well looked after.
01 November 2024
My dad's end of life care was exceptional. All staff were kind, gentle, respectful, not only to dad but to me and my family. I'm only sorry dad was with them for a short time. Their knowledge and training in full blown dementia is exemplary and they should be rewarded for their activity schedule. Amazing for what remaining cognition the residents enjoyed. If you wanted any further endorsement, I would do it in an instance. Whilst not the cheapest care home, money does actually become irrelevant when you know your loved one is in expertly caring hands. Well done, I will miss you.
06 March 2024
My wife has been at Ernstell House Nursing Home for a month now. It takes time for dementia patients to settle into a new place, but the staff have really done a great job to help her. They give her a lot of love, which in her other home was neglected so much. This gives me less pressure and no worries. All the nurses are so kind to my wife, making sure that she is comfortable all the time.
29 September 2023
The home is well-laid out in a lovely setting, garden's lovely to sit in weather- permitting. First port on entering is the reception. Friendly staff and the care of staff giving to. Patients treated with dignity. The rooms are well thought out and a good size, safety and security is very good. Cleanliness is very good, food good. Activities are very good for residents. Overall the home is well thought-out.
20 July 2023
Surprisingly less unsettling than I imagined. The home was very clean, tidy and bright. Plenty of light and air. My friend's room was decent, although lack of fresh air was very noticeable. Her carers were outstanding. I understand the home company only pays the carers minimum wage and we are not happy with this; living wage with bonuses for performance should be introduced. We definitely did not like the crowded dining room at meal times, it was as if everyone had to be herded in at once!
29 June 2023
A beautiful home in a beautiful setting. The moment you step inside you can feel the love and care given to both residents and their families. The home itself is filled with wonderful staff, who really care for all. It's a pleasure to visit, well done to all for filling the home with love and laughter.
29 June 2023
Dad is very happy at Ernstell House. He is settled and the staff are so attentive to all the residents. The staff are all so pleasant to us as well and they make us feel so welcome. Nothing is too much trouble for them and they keep us well informed about Dad's wellbeing. There is also so much for the residents to enjoy, especially in the activities, which the staff lay on for the residents and also for the families to enjoy as well, which my mum and I have been too. Dad loves the music, it was so nice to see him really enjoying himself and for us to take part in.
26 June 2023
This is now my mother's permanent residence, after a previous stay here between hospital. I cannot recommend the home enough! All staff I have had contact with are lovely, very attentive to my mother's often incessant needs. They do not moan, even after many visits to her room. The home is always clean and offers a varied menu of meals, even accommodating individual requests. We, as a family, feel happy for our mother staying there, with them meeting all her needs.
14 June 2023
Thank you for the way my mum is treated with dignity, respect and like a proper human being. Her needs are so well taken care of. My family feel relief knowing she is safe and well taken care of.
12 June 2023
All of the staff are extremely kind and helpful to both my mother and and all our family. So happy we have no visiting times; it makes our visits so, so easy with work or other commitments. Every member of staff, no matter their position, are kind and helpful.
09 June 2023
My family member has been a resident at Ernstell House for two years now and outside of lockdown I visited 3 - 4 times per month more often than not. I am disappointed to find that their bedroom is very dirty or that they have not been showered or dressed. It is also sad to see that there is very little engagement and stimulation and that my relative spends the majority of their days on their own. I have never seen a manager or any management despite visiting regularly. A couple of staff are very good but a few are concerning. The food mostly looks very good.