Ernstell House Nursing Home

Nelson Read less

Thank you for taking the time to share your feedback. We are sorry and surprised to read that this is how you feel, as we have always aimed to maintain open communication with all family members and to respond constructively to any concerns raised. We take all feedback seriously and will review the points mentioned, including communication, food, care, pressure area prevention, staff approach and general resident support, to identify any learning or improvements required. We are also mindful that residents with capacity must be supported to make their own choices, and we remain committed to respecting individual wishes, dignity and independence at all times. Our team works hard to provide safe, compassionate and person-centred care, and we will continue to support residents and families in an open and professional manner. Read less

Thank you for taking the time to share such a thoughtful and heartfelt review, and for your kind recommendation of Ernstell House. It means a great deal to read your comments, particularly regarding the care, compassion and support provided to your father and to your family during his final week. Supporting residents and those closest to them at such an important and emotional time is a responsibility we take very seriously, so it is especially meaningful to know that your father was able to have a dignified and peaceful passing, and that you and your sister felt genuinely supported throughout. Your kind words about the staff being lovely, respectful and calm, and about the sincere care shown after your father's passing, will mean a great deal to the whole team. It is always our aim to provide not only high standards of care, but also kindness, reassurance and dignity for both residents and their loved ones. We will ensure that we pass your positive comments onto the team. Thank you! Read less

On behalf of everyone at Ernstell House, please accept our sincere condolences. Thank you again for your trust, and for taking the time to acknowledge the care provided.

Ernstell House - Amica Care Read less

Thank you so much for your incredibly kind and heartfelt review. It means a great deal to all of us at Ernstell House to know that your dad feels safe, settled and happier, and that you have peace of mind about the care he receives. We are delighted that you experience the home as warm, calm and welcoming, and that you feel there is a genuine sense of community. Your comments about our team treating your dad with dignity, patience and compassion, and taking the time to know him as an individual, are especially appreciated. This is exactly the standard of care and ethos we strive for every day. It is also very encouraging to hear that you feel involved, informed and reassured as a family member. Making Ernstell House feel like home, not just for residents but also for those closest to them, is extremely important to us. Thank you once again for your trust, your support and your generous feedback. Your words will be shared with everyone and will mean a great deal to them. Read less

Thank you once again for your trust, your support, and your heartfelt thanks to the Ernstell House team. Feedback like yours truly motivates and encourages us all. Read less

Dear Alison, thank you for your wonderful and heartfelt review. We are truly delighted to hear that you feel Ernstell House delivers a level of care that surpasses expectations. Your recognition of our qualified staff, the leadership of the service, and our commitment to putting residents at the centre of every decision is deeply appreciated by the whole team. We are especially pleased that you value our inclusive approach to involving both residents and their families in care planning and daily decision-making. Ensuring that everyone feels heard, respected and supported is fundamental to the way we work.

Thank you once again for your kind words and for acknowledging the dedication of the entire team "from floor up". Feedback like yours means a great deal to us and reinforces our commitment to delivering the highest standard of care. Read less

Thank you very much for taking the time to share your feedback about your father's experience at Ernstell House. We are delighted to hear that he is well looked after and treated with dignity, and that you feel confident in the care and support he receives from our team. It is wonderful to know that you find the accommodation, meal choices, and activities to be of a good standard, and that your family feels included and kept informed. Creating a welcoming and stimulating environment for our residents is something the team takes great pride in, and your comments will mean a great deal to them.

We truly value your kind words and are pleased to hear that you are happy with the care your father receives with us. Thank you again for your thoughtful review. Read less

Thank you for much for your review, we do have a robust induction and training program for all new staff as well as ongoing training for our established team members; however, some of our new members need more support, so we will certainly take note of your comments to make further improvements. I am pleased that you are pleased with the care that your brother is receiving overall and I will be sure to pass your comments onto our team. Read less

Dear Daniel,

Your recognition of our care team and activities staff means a great deal to us, as we continually strive to create a welcoming environment where every resident can feel comfortable, respected, and engaged.

Thank you once again for taking the time to share your experience and for recommending Ernstell House. Your support is truly appreciated by all of us.

Amica Care Trust Read less

Thank you for sharing such a moving and heartfelt review of your experience with Ernstell House. We are truly honoured to have been part of your father's end-of-life journey and to know that our team's compassion and dedication brought comfort to both him and your family. It means so much to us that you felt supported, cared for, and welcomed as part of our wider family during such a difficult time.Your kind words about the staff, the programmes we provide, and the sense of community you experienced are deeply appreciated. The team works tirelessly to ensure every resident and their loved ones feel valued and respected, and your recognition is a wonderful encouragement for us all.We are grateful for your trust in Ernstell House and for allowing us to share in your father's journey. Your feedback will always inspire us to continue striving for excellence in the care and support we provide.The entire Team thanks you very much. Read less

Thank you for your thoughtful review and kind words about Ernstell House. It is heartwarming to hear that your mother has felt at home with us over the past four years. Ensuring our residents feel cared for, respected, and supported is at the core of everything we do. We are delighted that you have been pleased with the meals, cleanliness, and the professionalism of our team. Your recognition of their kindness and dedication means so much to us. Your feedback inspires us to strive for excellence every day. Thank you once again for entrusting us with your mother's care and for sharing your experience. Read less

I hope we’ve addressed your comments and thank you again for taking the time to provide us with your feedback, which is always welcomed. If you’d like to discuss anything further though, please do speak with a member of our team at any time. Read less