Waypoints Plymouth

20 Ernesettle Lane, Ernesettle, Plymouth PL5 2EY

Waypoints Plymouth employ compassionate caregivers who are committed to helping residents live a fulfilled and positive life.

Waypoints aim to help people live well with their dementia in a truly person centered way and believe that showing love and personal warmth towards residents allows them to feel safe within their environment.

The home is a purpose built design which allows residents freedom of movement throughout the home, in turn reducing frustration. Whilst safety is paramount there is an effort to allow people to express themselves with being risk averse.

Group: Waypoints Care Group Ltd

Person in charge: Samuel Snelling (Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Head/Brain Injury • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Dependant on assessment. Ages 55+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Waypoints Plymouth: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Waypoints Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Waypoints Plymouth in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Waypoints Plymouth is calculated as follows: ( (33 Excellents x 5) + (11 Goods x 4) ) ÷ 44 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.063 Points relating to the number of positive Reviews for Waypoints Plymouth is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.8 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Waypoints Plymouth has a Review Score of 8.8 (8.813) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waypoints Plymouth?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waypoints Plymouth

  • Daughter of Resident/Service User
    4

My mum has been a resident at Waypoints Plymouth for 3.5 years and I have always been impressed by the professional care she has received and the incredible, loving attitude shown by everyone at the home. No matter what the circumstances, they have always respected her dignity. Over the last couple of months, she has been ill with jaundice and deteriorated to the point where we didn't think she was going to pull through. Over the last week, I have spent a lot of time in the home and it brought home to me just what a lovely family atmosphere they have created and I was amazed by the attitude of everyone, management, nurses, carers, cleaners and restaurant staff. They all showed both my mother and myself an incredible amount of care and provided much-needed support.
I live 4 hours away from Plymouth, it's always hard to leave her but I am able to leave knowing she is well looked after. I cannot thank everyone at the home enough.

How likely would you be to recommend Waypoints Plymouth? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Samuel Snelling, Home Manager at Waypoints Plymouth responded to this review on 08 Feb 2018:

Thank you for your lovely feedback, it really is important to us. Your sentiments truly encapsulate the vision we aim for at Waypoints. I am glad you and your Mum feel so well cared for and part of the Waypoints family.

My mother was a resident of Waypoints for the final year of her life.
Following a hospital admission, she returned home to Waypoints where she received outstanding end of life care.
Mum was treated with dignity, compassion and kindness at all times and by all staff.
Waypoints worked with the local hospice team to ensure that mum remained free from pain and comfortable. I was kept informed and involved in all decisions made about mum's care.
The guest room enabled me to be with mum for her final week, and I was shown such kindness and empathy from all the staff which helped me so much at such a difficult time.
Truly excellent end of life care.

How likely would you be to recommend Waypoints Plymouth? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Samuel Snelling, Home Manager at Waypoints Plymouth responded to this review on 24 Nov 2017:

It was a privilege to know and care for your Mum, she was a wonderful character with her wit and determination shining through. The staff were very fond of her and we were all saddened by her passing. Thank you for your kind words and our thoughts remain with you at this difficult time.

My father was a resident of Waypoints for the last ten days of his life. The care which he - and we the family - received from the management, nurses and carers was remarkable. Each and every member of staff took the time to get to know us all. They were endlessly attentive not only to Dad's needs but to ours as well.
The nursing staff liaised with doctors to ensure that pain relief increased at the appropriate rate. Care staff maintained Dad's comfort and dignity throughout. The use of the guest room allowed my brother and I to be with our father constantly for his last few days, which now gives us great comfort.
End of life care was a new service from Waypoints, but we would encourage them to continue and expand, to offer this to other families in need of such help at such a sensitive time.

How likely would you be to recommend Waypoints Plymouth? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Samuel Snelling, Home Manager at Waypoints Plymouth responded to this review on 11 Oct 2017:

We were privileged to nurse your Dad during the last days of his life and we are pleased that we brought comfort to the family at this difficult time. Whilst we didn’t have long to get to know your Dad, we could see that he was a special man and was much loved by all those around him. Whilst our nursing and care team are experienced in providing end of life care, as a dementia specialist home we seldom accommodate new residents who need immediate end of life care (not related to dementia); however, where possible, we will always try and accommodate people like your Dad, especially at a time of crisis, to ensure people get the most appropriate care and/or treatment when they need it most. Thank you for your lovely comments.

Our Dad was a resident at Waypoints until his recent death. We couldn't fault the care he received there. All the staff we dealt with were really caring and built up a relationship with Dad. Although many of the residents have challenging behaviour, it is a surprisingly calm atmosphere and very well managed. They were particularly supportive during his last days. Waypoints is a really well-designed environment. There are four wings over two floors, each with its own lounge, set around a central courtyard. Bedrooms are a good size, all en-suite. There is also an enclosed garden, a conservatory and an activity room. The food is cooked on site and is excellent. The best feature for me is that residents are free to sit in their own rooms or access any of the facilities freely. Dad was previously in a horrible home where residents could be taken out of their rooms each morning to spend the day in a noisy lounge with inane TV which was very distressing to someone with dementia.

How likely would you be to recommend Waypoints Plymouth? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Danielle Riley, Operations Assistant at Waypoints Plymouth responded to this review on 18 May 2017:

Your Dad had been at our home for three years and was much loved by everyone. He smiled for everyone and always had something nice to say starting off with the usual ‘Hello Darling’. You could always catch him for a good conversation knowing he would always make you laugh. He will be truly missed at Waypoints.

We work really hard at all of our Waypoints homes to provide care that is appropriate to each individual by building relationships with all our residents and providing dementia-friendly facilities so that they may feel as loved, safe and comfortable as possible. To have this recognised in a review is fantastic – thank you, it is really appreciated.

Submit a Review for Waypoints Plymouth

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Waypoints Plymouth

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Waypoints Plymouth