What types of Care is Ernstell House Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Ernstell House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ernstell House Nursing Home to the centre of Plymouth?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Ernstell House Nursing Home, 20 Ernesettle Lane, Ernesettle, Plymouth, Devon PL5 2EY

Review from Daniel H (Son of Resident) published on 31 October 2025 Submitted via Postal Card • Report

Overall Experience

The atmosphere is always warm, welcoming, and nothing is ever too much trouble. The home is always clean. The entertainment team, I love their energy and enthusiasm. Dad is very content. Usually looks well. Regular trips to the barbers on site. Clean-shaven. I am overall very, very happy with his care

and would highly recommend.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home

Dear Daniel,

On behalf of the entire team at Ernstell House & Amica Care, we would like to sincerely thank you for your kind words and thoughtful feedback. We are delighted to know that your father…read more

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Review from Pip M (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

I can not begin to explain my journey and the care my father received duing his end of life path here at Ernstell.
The staff (all) are compassionate and nothing is too much for any of them. The detail and programmes they run for each resident is amazing. After my dad passed I realised how much I

had become to feel part of a bigger family and I miss them all even months on. Thank you Ernstell Team for my dads journey and making mine easier to bear.
I will be forever grateful. You are exemplary in every way.
You will not be forgotten.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home

Thank you for sharing such a moving and heartfelt review of your experience with Ernstell House. We are truly honoured to have been part of your father's end-of-life journey and to know that our…read more

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Review from S J (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

Ernstell House has been a very positive home for my mother for the last four years. Kind and caring staff, well prepared meals, respectful and professional approach. Am very happy to have had her so well looked after.

Reply from Nelson Ferreira, Home Manger at Ernstell House Nursing Home

Thank you for your thoughtful review and kind words about Ernstell House. It is heartwarming to hear that your mother has felt at home with us over the past four years. Ensuring our residents feel…read more

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Review from A D (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report

Overall Experience

My dad's end of life care was exceptional. All staff were kind, gentle, respectful, not only to dad but to me and my family. I'm only sorry dad was with them for a short time. Their knowledge and training in full blown dementia is exemplary and they should be rewarded for their activity schedule. Amazing

for what remaining cognition the residents enjoyed. If you wanted any further endorsement, I would do it in an instance. Whilst not the cheapest care home, money does actually become irrelevant when you know your loved one is in expertly caring hands. Well done, I will miss you.

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Review from Barry R (Husband of Resident) published on 6 March 2024 Submitted via Postal Card • Report

Overall Experience

My wife has been at Ernstell House Nursing Home for a month now. It takes time for dementia patients to settle into a new place, but the staff have really done a great job to help her. They give her a lot of love, which in her other home was neglected so much. This gives me less pressure and no worries.

All the nurses are so kind to my wife, making sure that she is comfortable all the time.

Reply from Kerry Hunt, Operations Director at Ernstell House Nursing Home

Thank you for your kind words, I will certainly feed back your comments to the team, we are very pleased she is settling in well.

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Review from C W (Sister of Resident) published on 15 January 2024 Submitted via Website • Report

Overall Experience

In general, very good. However, sometimes there is no one around to speak to in the unit or there may be dirty wipes left in the room.
Reception is very courteous and friendly, but again, sometimes not at the desk.

Reply from Kerry Hunt, Operations Director at Ernstell House Nursing Home

Thank you for taking the time to leave us a review, we really appreciate feedback on our services, We have noted the points you have made, which we have been made aware of, all improvements are…read more

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Review from B D (Sister of Resident) published on 29 September 2023 Submitted via Postal Card • Report

Overall Experience

The home is well-laid out in a lovely setting, garden's lovely to sit in weather- permitting. First port on entering is the reception. Friendly staff and the care of staff giving to. Patients treated with dignity. The rooms are well thought out and a good size, safety and security is very good. Cleanliness

is very good, food good. Activities are very good for residents. Overall the home is well thought-out.

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Review from J B (Friend of Resident) published on 20 July 2023 Submitted via Postal Card • Report

Overall Experience

Surprisingly less unsettling than I imagined. The home was very clean, tidy and bright. Plenty of light and air. My friend's room was decent, although lack of fresh air was very noticeable. Her carers were outstanding. I understand the home company only pays the carers minimum wage and we are not happy

with this; living wage with bonuses for performance should be introduced. We definitely did not like the crowded dining room at meal times, it was as if everyone had to be herded in at once!

Reply from Sarah Webber, Group Marketing and Brand Manager at Ernstell House Nursing Home

Thank you for taking the time to write this review and I’d like to take this opportunity to thank you for your comments about our team; they are dedicated to delivering an outstanding care experience…read more

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Review from E C (Wife of Resident) published on 29 June 2023 Submitted via Postal Card • Report

Overall Experience

A beautiful home in a beautiful setting. The moment you step inside you can feel the love and care given to both residents and their families. The home itself is filled with wonderful staff, who really care for all. It's a pleasure to visit, well done to all for filling the home with love and laughter.

Reply from Sarah Webber, Marketing and Partnerships Manager at Ernstell House Nursing Home

Thank you for taking the time to write this wonderful review. We are incredibly proud of our fantastic team and will ensure this is shared with them.

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Review from N V (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report

Overall Experience

Dad is very happy at Ernstell House. He is settled and the staff are so attentive to all the residents. The staff are all so pleasant to us as well and they make us feel so welcome. Nothing is too much trouble for them and they keep us well informed about Dad's wellbeing. There is also so much for the

residents to enjoy, especially in the activities, which the staff lay on for the residents and also for the families to enjoy as well, which my mum and I have been too. Dad loves the music, it was so nice to see him really enjoying himself and for us to take part in.

Reply from Sarah Webber, Marketing and Partnerships Manager at Ernstell House Nursing Home

Thank you for taking the time to write this wonderful review, we are incredibly proud of our fantastic team and will ensure this is shared with them.

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Review from P O (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report

Overall Experience

This is now my mother's permanent residence, after a previous stay here between hospital. I cannot recommend the home enough! All staff I have had contact with are lovely, very attentive to my mother's often incessant needs. They do not moan, even after many visits to her room. The home is always clean

and offers a varied menu of meals, even accommodating individual requests. We, as a family, feel happy for our mother staying there, with them meeting all her needs.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you for taking the time to write us this wonderful review. It is our pleasure to be able to look after your mum. We have an incredible team and I know they will be absolutely delighted to hear…read more

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Review from Michael O (Son of Resident) published on 14 June 2023 Submitted via Postal Card • Report

Overall Experience

Thank you for the way my mum is treated with dignity, respect and like a proper human being. Her needs are so well taken care of. My family feel relief knowing she is safe and well taken care of.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you for taking the time to write this review. All of our wonderful staff work incredibly hard and they will be delighted to read this. It is an absolute pleasure to care for your mum. Best…read more

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Review from Alan O (Son of Resident) published on 12 June 2023 Submitted via Postal Card • Report

Overall Experience

All of the staff are extremely kind and helpful to both my mother and and all our family. So happy we have no visiting times; it makes our visits so, so easy with work or other commitments. Every member of staff, no matter their position, are kind and helpful.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you so much for your lovely review. Our wonderful staff work tirelessly and they will really appreciate your kind words. We are delighted to be able to care for your mum. Thank you again.

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Review from E A (Granddaughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report

Overall Experience

My family member has been a resident at Ernstell House for two years now and outside of lockdown I visited 3 - 4 times per month more often than not. I am disappointed to find that their bedroom is very dirty or that they have not been showered or dressed. It is also sad to see that there is very little

engagement and stimulation and that my relative spends the majority of their days on their own. I have never seen a manager or any management despite visiting regularly. A couple of staff are very good but a few are concerning. The food mostly looks very good.

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Review from D H (Husband of Resident) published on 21 February 2023 Submitted via Postal Card • Report

Overall Experience

I can only say that my wife is looked after exceptionally well I could not have a better place for her to be.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you so much for taking time to write this review. It is a pleasure to be able to care for your wife. All of the staff work exceptionally hard and it really means a lot to them, to hear your kind…read more

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Review from Peter L (Son of Resident) published on 2 February 2023 Submitted via Website • Report

Overall Experience

Our mum came to this home with advanced dementia and could not have been placed anywhere better!
The entire staff, from reception, care (day and night), domestics, catering, laundry and management were caring, kind and supportive, not just to Mum but also to the family.
We cannot recommend this home

enough. If you have a relative that needs residential nursing care, then this should be your point of call.
Even when Mum sadly passed, all the staff were calm, professional and supportive of our family!
Thank you to everyone.

Reply from Rachel Wood, Regional Customer Relations Lead at Ernstell House Nursing Home

Thank you for taking the time to write this wonderful review. It was a privilege to have cared for your Mum.
All of the team at Ernstell House are truly grateful for your kind words; thank you.

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Review from S M (Daughter of Resident) published on 6 January 2023 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care given to my mother and also the entertainment provided. The only things I am disappointed in is one of her hearing aids has been lost and the hairdressing facilities are not up and running. My mum has always had her hair done every week by a professional hairdresser which

she always enjoyed. I hope at some point along the way this can be remedied.

Reply from Rachel Wood, Regional Community Relations Lead at Ernstell House Nursing Home

Thank you so much for taking the time to leave us a review, the team always love to hear such kind words. With regards to the Hairdresser, we are close to appointing someone soon and hope to be…read more

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Review from J H (Wife of Resident) published on 9 November 2022 Submitted via Postal Card • Report

Overall Experience

My husband has blossomed since he moved into Ernstell House and the permanent staff are wonderful with him, caring and interested in improving his quality of life whilst recovering from a major stroke. The communal spaces are wonderful, it is a pleasure to visit him. It is a great pity that it is necessary

to rely on agency staff, most of which have no real interest.

Reply from Rachel Wood, Regional Community Relations Lead at Ernstell House Nursing Home

Thank you for taking the time to write this review. We are incredibly proud of our dedicated team and will ensure your feedback is passed on to them.

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Review from L M (Sister of Resident) published on 9 August 2022 Submitted via Postal Card • Report

Overall Experience

I cannot thank Ernstell House/Waypoints enough for the way in which they have cared for my sister for the last nine years. Everyone is always so caring and attentive and their dedication to the residents is clear to see. Thank you for all you do each and every day.

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Review from A P (Son of Resident) published on 5 August 2022 Submitted via Postal Card • Report

Overall Experience

Only fault I have is lunchtime and evening meals very poor.
Carers and cleaners and management very good.

Reply from Sarah Webber, Marketing and Brand Manager at Ernstell House Nursing Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your comments about our team. They are dedicated to delivering an outstanding care…read more