What types of Care is Ernstell House Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Ernstell House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ernstell House Nursing Home to the centre of Plymouth?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Ernstell House Nursing Home, 20 Ernesettle Lane, Ernesettle, Plymouth, Devon PL5 2EY

Review from Vanessa M (Daughter of Resident) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

Ernstell House in Plymouth has been an absolute blessing for my Dad. From the moment he arrived, the warmth the kindness shown by every member of staff have given me such peace of mind. The team truly treat residents with dignity, patience and genuine compassion, and it shows in the way my dad smiles

more, engages more and feels safe. The home itself is always clean, calm and welcoming, and there is a real sense of community. Staff take the time to understand each resident as an individual and keep families involved and reassured every step of the way. Knowing my dad is cared for by people who go above and beyond every day means more than words can say. I am so grateful to the entire team at Ernstall House for the love, respect and comfort they give him. They really do make it feel like home.
5 Stars wholeheartedly.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeDear Vanessa,
Thank you so much for your incredibly kind and heartfelt review. It means a great deal to all of us at Ernstell House to know that your dad feels safe, settled and happier, and that you have peace of mind about the care he receives. We are delighted that you experience the home as warm, calm and welcoming, and that you feel there is a genuine sense of community. Your comments about our team treating your dad with dignity, patience and compassion, and taking the time to know him as an individual, are especially appreciated. This is exactly the standard of care and ethos we strive for every day. It is also very encouraging to hear that you feel involved, informed and reassured as a family member. Making Ernstell House feel like home, not just for residents but also for those closest to them, is extremely important to us. Thank you once again for your trust, your support and your generous feedback. Your words will be shared with everyone and will mean a great deal to them.

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Review from Raymond H (Husband of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

This purpose built dementia care nursing home really works.
Residents enjoy high class acommodation in a spacious, bright, very well maintained and immaculately clean home.
The well led management team are both approachable and responsive always striving for continued improvement on what already

is an excellent home. Technology has been embraced to keep you well informed of your loved ones welfare.
Expect a warm welcome when you enter the large reception area more akin to a hotel.
The activities team work tirelessly to provide a comprehensive programme of stimulating activities, events and entertainment.
There is a varied menu of good quality nutritional meals, snacks and drinks are available throughout the day.
Nursing staff , senior carers and carers go about their role with compassion, empathy, joy and love for those they care for.
My loved one has been under the care of this wonderful team for two years. I could not wish for them to be better cared for. Thank you Ernstell House

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeDear Raymond,
Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to the whole team to read such positive feedback about the home, the environment, and most importantly, the care your loved one receives. We are delighted that you feel welcomed when you visit and that you value the atmosphere, cleanliness, and high standards we work hard to maintain every day.
Your words about the management team, our use of technology to keep families informed, the dedication of the activities team, and the commitment shown by our nursing and care staff are deeply appreciated. It is especially touching to hear that after two years with us, you continue to feel so confident and reassured about the care your loved one receives.
Thank you once again for your trust, your support, and your heartfelt thanks to the Ernstell House team. Feedback like yours truly motivates and encourages us all.

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Review from Alison J (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

An excellent nursing home that surpasses expectations.

Excellent qualified staff on each shift 24/7.

Well led, bespoke service where the resident is always put first. A rare find but a jewel in the crown.

Lovely to see family included in decision making as well as the resident.

Well done

to the whole team from floor up.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeDear Alison, thank you for your wonderful and heartfelt review. We are truly delighted to hear that you feel Ernstell House delivers a level of care that surpasses expectations. Your recognition of our qualified staff, the leadership of the service, and our commitment to putting residents at the centre of every decision is deeply appreciated by the whole team. We are especially pleased that you value our inclusive approach to involving both residents and their families in care planning and daily decision-making. Ensuring that everyone feels heard, respected and supported is fundamental to the way we work.

Thank you once again for your kind words and for acknowledging the dedication of the entire team "from floor up". Feedback like yours means a great deal to us and reinforces our commitment to delivering the highest standard of care.

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Review from D W (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

My dad has been at Ernstell for approx 1 year now. He is well looked after and treated with dignity. Staff are lovely with him. The accomodation itself is very nice. Good choice of meals. Some good activities organised to keep him stimulated if he wants to take part. Families are kept up to date and

included with the activities. Generally we are happy with dad being cared for at Ernstell.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeThank you very much for taking the time to share your feedback about your father's experience at Ernstell House. We are delighted to hear that he is well looked after and treated with dignity, and that you feel confident in the care and support he receives from our team. It is wonderful to know that you find the accommodation, meal choices, and activities to be of a good standard, and that your family feels included and kept informed. Creating a welcoming and stimulating environment for our residents is something the team takes great pride in, and your comments will mean a great deal to them.

We truly value your kind words and are pleased to hear that you are happy with the care your father receives with us. Thank you again for your thoughtful review.

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Review from S H (Son of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

The staff and the environment are welcoming and professional. Mum's needs are met and she is very well looked after, which gives me peace of mind knowing she's in good hands. This is a happy place for residents, with lots of effort put into entertainment and daily activities to support various needs.

The entire team are positive, supportive, compassionate and open to feedback from visitors. The App is particularly useful as it allows me to see how Mum is doing on days when I'm unable to visit. My Father visits daily to spend time with Mum, and it's a credit to the team that he is treated so well during his visits. I feel that the team, the entertainment and the positive atmosphere are a huge benefit to him, even when he's not a resident. Well done Ernstell House.

Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing HomeThank you for your wonderful feedback, we strive to care for all the family, not just the resident and I am so pleased that this is your experience. Our staff work hard to ensure that residents live their best life possible and that they have fulfilling days. We will ensure that we pass your positive comments onto the team.

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Review from M M (Son of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

The care home has lots of activities to engage the residents . Food is to a high standard and all staff seem very caring and approachable .I also find the reception staff very helpful and always take note of any comments and requests which involve my Father

Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing HomeThank you for taking the time to provide us with your feedback. Our team work very hard to provide the best care and I will pass on your lovely comments to them. It is so important that your father is able to be involved in the care he receives and I am pleased that he is able to do this and that staff are listening.

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Review from C W (Sister of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

Overall, really good/excellent, but no one is perfect! I would say more training needs to be given to recently appointed staff, as whilst trying their best, overlook fundamental processes.

All staff are polite and say hello and the quality and of care is excellent, once everything has been understood.

Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing HomeThank you for much for your review, we do have a robust induction and training program for all new staff as well as ongoing training for our established team members; however, some of our new members need more support, so we will certainly take note of your comments to make further improvements. I am pleased that you are pleased with the care that your brother is receiving overall and I will be sure to pass your comments onto our team.

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Review from Daniel H (Son of Resident) published on 31 October 2025 Submitted via Postal Card • Report

Overall Experience

The atmosphere is always warm, welcoming, and nothing is ever too much trouble. The home is always clean. The entertainment team, I love their energy and enthusiasm. Dad is very content. Usually looks well. Regular trips to the barbers on site. Clean-shaven. I am overall very, very happy with his care

and would highly recommend.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeDear Daniel,

On behalf of the entire team at Ernstell House & Amica Care, we would like to sincerely thank you for your kind words and thoughtful feedback. We are delighted to know that your father feels content and well cared for, and that you are pleased with the warmth, cleanliness, and atmosphere of our home.
Your recognition of our care team and activities staff means a great deal to us, as we continually strive to create a welcoming environment where every resident can feel comfortable, respected, and engaged.

Thank you once again for taking the time to share your experience and for recommending Ernstell House. Your support is truly appreciated by all of us.

Kind regards,
Nelson
&
The Ernstell House Team
Amica Care Trust

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Review from Pip M (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

I can not begin to explain my journey and the care my father received duing his end of life path here at Ernstell.
The staff (all) are compassionate and nothing is too much for any of them. The detail and programmes they run for each resident is amazing. After my dad passed I realised how much I

had become to feel part of a bigger family and I miss them all even months on. Thank you Ernstell Team for my dads journey and making mine easier to bear.
I will be forever grateful. You are exemplary in every way.
You will not be forgotten.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing HomeThank you for sharing such a moving and heartfelt review of your experience with Ernstell House. We are truly honoured to have been part of your father's end-of-life journey and to know that our team's compassion and dedication brought comfort to both him and your family. It means so much to us that you felt supported, cared for, and welcomed as part of our wider family during such a difficult time.Your kind words about the staff, the programmes we provide, and the sense of community you experienced are deeply appreciated. The team works tirelessly to ensure every resident and their loved ones feel valued and respected, and your recognition is a wonderful encouragement for us all.We are grateful for your trust in Ernstell House and for allowing us to share in your father's journey. Your feedback will always inspire us to continue striving for excellence in the care and support we provide.The entire Team thanks you very much.

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Review from S J (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

Ernstell House has been a very positive home for my mother for the last four years. Kind and caring staff, well prepared meals, respectful and professional approach. Am very happy to have had her so well looked after.

Reply from Nelson Ferreira, Home Manger at Ernstell House Nursing HomeThank you for your thoughtful review and kind words about Ernstell House. It is heartwarming to hear that your mother has felt at home with us over the past four years. Ensuring our residents feel cared for, respected, and supported is at the core of everything we do. We are delighted that you have been pleased with the meals, cleanliness, and the professionalism of our team. Your recognition of their kindness and dedication means so much to us. Your feedback inspires us to strive for excellence every day. Thank you once again for entrusting us with your mother's care and for sharing your experience.

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Review from A D (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report

Overall Experience

My dad's end of life care was exceptional. All staff were kind, gentle, respectful, not only to dad but to me and my family. I'm only sorry dad was with them for a short time. Their knowledge and training in full blown dementia is exemplary and they should be rewarded for their activity schedule. Amazing

for what remaining cognition the residents enjoyed. If you wanted any further endorsement, I would do it in an instance. Whilst not the cheapest care home, money does actually become irrelevant when you know your loved one is in expertly caring hands. Well done, I will miss you.

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Review from Barry R (Husband of Resident) published on 6 March 2024 Submitted via Postal Card • Report

Overall Experience

My wife has been at Ernstell House Nursing Home for a month now. It takes time for dementia patients to settle into a new place, but the staff have really done a great job to help her. They give her a lot of love, which in her other home was neglected so much. This gives me less pressure and no worries.

All the nurses are so kind to my wife, making sure that she is comfortable all the time.

Reply from Kerry Hunt, Operations Director at Ernstell House Nursing HomeThank you for your kind words, I will certainly feed back your comments to the team, we are very pleased she is settling in well.

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Review from B D (Sister of Resident) published on 29 September 2023 Submitted via Postal Card • Report

Overall Experience

The home is well-laid out in a lovely setting, garden's lovely to sit in weather- permitting. First port on entering is the reception. Friendly staff and the care of staff giving to. Patients treated with dignity. The rooms are well thought out and a good size, safety and security is very good. Cleanliness

is very good, food good. Activities are very good for residents. Overall the home is well thought-out.

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Review from J B (Friend of Resident) published on 20 July 2023 Submitted via Postal Card • Report

Overall Experience

Surprisingly less unsettling than I imagined. The home was very clean, tidy and bright. Plenty of light and air. My friend's room was decent, although lack of fresh air was very noticeable. Her carers were outstanding. I understand the home company only pays the carers minimum wage and we are not happy

with this; living wage with bonuses for performance should be introduced. We definitely did not like the crowded dining room at meal times, it was as if everyone had to be herded in at once!

Reply from Sarah Webber, Group Marketing and Brand Manager at Ernstell House Nursing HomeThank you for taking the time to write this review and I’d like to take this opportunity to thank you for your comments about our team; they are dedicated to delivering an outstanding care experience for each and every one of our residents and we are incredibly proud of them.
We will certainly take on board your comments about the dining experience, and would like to clarify that we do offer a quality bonus scheme and actually pay significantly above the National Living Wage.
I hope we’ve addressed your comments and thank you again for taking the time to provide us with your feedback, which is always welcomed. If you’d like to discuss anything further though, please do speak with a member of our team at any time.

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Review from E C (Wife of Resident) published on 29 June 2023 Submitted via Postal Card • Report

Overall Experience

A beautiful home in a beautiful setting. The moment you step inside you can feel the love and care given to both residents and their families. The home itself is filled with wonderful staff, who really care for all. It's a pleasure to visit, well done to all for filling the home with love and laughter.

Reply from Sarah Webber, Marketing and Partnerships Manager at Ernstell House Nursing HomeThank you for taking the time to write this wonderful review. We are incredibly proud of our fantastic team and will ensure this is shared with them.

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Review from N V (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report

Overall Experience

Dad is very happy at Ernstell House. He is settled and the staff are so attentive to all the residents. The staff are all so pleasant to us as well and they make us feel so welcome. Nothing is too much trouble for them and they keep us well informed about Dad's wellbeing. There is also so much for the

residents to enjoy, especially in the activities, which the staff lay on for the residents and also for the families to enjoy as well, which my mum and I have been too. Dad loves the music, it was so nice to see him really enjoying himself and for us to take part in.

Reply from Sarah Webber, Marketing and Partnerships Manager at Ernstell House Nursing HomeThank you for taking the time to write this wonderful review, we are incredibly proud of our fantastic team and will ensure this is shared with them.

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Review from P O (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report

Overall Experience

This is now my mother's permanent residence, after a previous stay here between hospital. I cannot recommend the home enough! All staff I have had contact with are lovely, very attentive to my mother's often incessant needs. They do not moan, even after many visits to her room. The home is always clean

and offers a varied menu of meals, even accommodating individual requests. We, as a family, feel happy for our mother staying there, with them meeting all her needs.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing HomeThank you for taking the time to write us this wonderful review. It is our pleasure to be able to look after your mum. We have an incredible team and I know they will be absolutely delighted to hear your kind words. Thank you again. Best wishes from the manager and all of her staff.

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Review from Michael O (Son of Resident) published on 14 June 2023 Submitted via Postal Card • Report

Overall Experience

Thank you for the way my mum is treated with dignity, respect and like a proper human being. Her needs are so well taken care of. My family feel relief knowing she is safe and well taken care of.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing HomeThank you for taking the time to write this review. All of our wonderful staff work incredibly hard and they will be delighted to read this. It is an absolute pleasure to care for your mum. Best wishes.

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Review from Alan O (Son of Resident) published on 12 June 2023 Submitted via Postal Card • Report

Overall Experience

All of the staff are extremely kind and helpful to both my mother and and all our family. So happy we have no visiting times; it makes our visits so, so easy with work or other commitments. Every member of staff, no matter their position, are kind and helpful.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Ernstell House Nursing HomeThank you so much for your lovely review. Our wonderful staff work tirelessly and they will really appreciate your kind words. We are delighted to be able to care for your mum. Thank you again.

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Review from E A (Granddaughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report

Overall Experience

My family member has been a resident at Ernstell House for two years now and outside of lockdown I visited 3 - 4 times per month more often than not. I am disappointed to find that their bedroom is very dirty or that they have not been showered or dressed. It is also sad to see that there is very little

engagement and stimulation and that my relative spends the majority of their days on their own. I have never seen a manager or any management despite visiting regularly. A couple of staff are very good but a few are concerning. The food mostly looks very good.