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Ernstell House Nursing Home

20 Ernesettle Lane, Ernesettle, Plymouth, Devon PL5 2EY
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All staff were kind, gentle, respectful, not only to dad but to me and my family.A D(Daughter of Resident/Service User)
Ernstell House Nursing Home, Plymouth
Ernstell House has been a very positive home for my mother for the last four years.S J(Daughter of Resident/Service User)
Ernstell House Nursing Home, Plymouth
A beautiful home in a beautiful setting. The moment you step inside you can feel the love and careE C(Wife of Resident/Service User)
Ernstell House Nursing Home, Plymouth

Ernstell House offers stylish, en-suite bedrooms and a warm, welcoming atmosphere where residents truly feel at home. Overlooking the Tamar, this Plymouth-based care home boasts fantastic amenities, including a wellbeing & beauty salon, a cosy cinema room, and beautifully landscaped gardens. Whether catching up with friends or enjoying a quiet moment with a book, there are plenty of inviting spaces to relax.

The dedicated team provides person-centred care, tailored to each...  

Care Provided by Ernstell House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,650
Residential Dementia CareFrom £1,600From £1,650
Nursing CareFrom £1,600From £1,650
Nursing Dementia CareFrom £1,600From £1,650

All care packages are tailored to the individual following a full assessment of needs.

Contact Ernstell House Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Nelson Ferreira (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • The home has on-site parking.

Ernstell House Nursing Home Reviews (42)

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9.4

Ernstell House Nursing Home has a Review Score of 9.4 (9.375) out of 10, based on 16 reviews in the last 2 years. Over all time Ernstell House Nursing Home has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from Elizabeth H (Wife of Resident) published on 20 July 2026 Submitted via Postal Card
Overall Experience

I was really taken with the home, quality - which I appreciate with my husband David, who is very well cared for. The assistants and professionals. All very caring and considerate. Overall, I'm happy as is our family for the lovely place Ernstell is! Elizabeth, Edward, Louise, Vanessa and Kate. 30.6.27

Reply from Nelson Ferreira, Registered Manager at Ernstell House Nursing Home
Dear Elizabeth,
Thank you for taking the time to share such a lovely review of Ernstell House.

We are very pleased to hear that you and your family are happy with the home and, most importantly, that you feel your husband is receiving excellent care. Your kind comments about our care assistants...  

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Review from Karen G (Daughter of Resident) published on 9 June 2026 Submitted via Website
Overall Experience
Ernstell House is a very good, friendly and welcoming care home. The Dementia Friendly care side of the home, is second to none, by most of the staff there. The staff are caring, supportive and friendly to their residents and their families. Any problems or if you are unhappy about any particular thing, you can report it and it is sorted as soon as.

My Father has had several incidents at the home, due to his Dementia but they are always dealt with, with great support and calm from the staff.

Reply from Nelson Ferreira, Registered Manager at Ernstell House Nursing Home
Dear Karen, thank you for taking the time to share your review of Ernstell House.

We are very pleased to hear that you find the home friendly, welcoming and supportive. It means a great deal to know that you value the dementia care provided and that you have found the staff caring, calm and...  

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Review from Maxine S (Wife of Resident) published on 15 May 2026 Submitted via Website
Overall Experience

I feel the care has gone down at Ernstell. We can never find a member of staff when needed an update none of the staff eat the food. I have tasted the food it was awful.my husband has never had pressure sores before he has them now. You don't see any members of staff checking on the residents making they have all they need 70% don't even say Good Morning or Afternoon. Whenever I have complained to the Manager. I have been told, not my words, he isn't a prisoner, move him if you don't like it. Not a good attitude for a Manager.

Reply from Nelson Ferreira, Registered Manager at Ernstell House Nursing Home

Thank you for taking the time to share your feedback. We are sorry and surprised to read that this is how you feel, as we have always aimed to maintain open communication with all family members and to respond constructively to any concerns raised. We take all feedback seriously and will review the...  

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Review from Andy B (Son of Resident) published on 9 March 2026 Submitted via Website
Overall Experience
My father was cared for at Ernstell House for the last couple of years of his life and I would definitely recommend the home.
In particular, the way my sister and I were treated during his final week made us feel incredibly supported and more importantly allowed our Dad to have a dignified and peaceful passing.
When his condition was really going downhill, the staff were nothing but lovely, respectful and calm. In fact, I can say that about everyone that we saw come into his room that week.

After he'd passed, it was comforting to have staff members come up and tell us how much they liked our Dad and how sorry they were that he had died. We were left with a genuine sense that they cared, which is how you hope it would be.

Reply from Nelson Ferreira, Registered Manager at Ernstell House Nursing Home

Thank you for taking the time to share such a thoughtful and heartfelt review, and for your kind recommendation of Ernstell House. It means a great deal to read your comments, particularly regarding the care, compassion and support provided to your father and to your family during his final week....  

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Review from J J (Daughter of Resident) published on 30 December 2025 Submitted via Website
Overall Experience
I would like to thank all of the staff at Ernstell House for the care and kindness shown to my dad, John James, particularly during his final days. The compassion of the staff and their dedication to making him as comfortable as possible was highly impressive and much appreciated.
Thank you all so much for making a difficult time tolerable.

You are superheroes.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home
Thank you for taking the time to share such a heartfelt review, and for your kind words about the care and compassion shown to your dad, particularly during his final days.

We feel privileged to have supported your dad and your family at such a difficult time. Your recognition of the team's...  

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Review from Vanessa M (Daughter of Resident) published on 5 December 2025 Submitted via Postal Card
Overall Experience
Ernstell House in Plymouth has been an absolute blessing for my Dad. From the moment he arrived, the warmth the kindness shown by every member of staff have given me such peace of mind. The team truly treat residents with dignity, patience and genuine compassion, and it shows in the way my dad smiles more, engages more and feels safe. The home itself is always clean, calm and welcoming, and there is a real sense of community. Staff take the time to understand each resident as an individual and keep families involved and reassured every step of the way. Knowing my dad is cared for by people who go above and beyond every day means more than words can say. I am so grateful to the entire team at Ernstall House for the love, respect and comfort they give him. They really do make it feel like home.

5 Stars wholeheartedly.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home
Dear Vanessa,

Thank you so much for your incredibly kind and heartfelt review. It means a great deal to all of us at Ernstell House to know that your dad feels safe, settled and happier, and that you have peace of mind about the care he receives. We are delighted that you experience the home as...  

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Review from Raymond H (Husband of Resident) published on 2 December 2025 Submitted via Website
Overall Experience
This purpose built dementia care nursing home really works.
Residents enjoy high class acommodation in a spacious, bright, very well maintained and immaculately clean home.
The well led management team are both approachable and responsive always striving for continued improvement on what already is an excellent home. Technology has been embraced to keep you well informed of your loved ones welfare.
Expect a warm welcome when you enter the large reception area more akin to a hotel.
The activities team work tirelessly to provide a comprehensive programme of stimulating activities, events and entertainment.
There is a varied menu of good quality nutritional meals, snacks and drinks are available throughout the day.
Nursing staff , senior carers and carers go about their role with compassion, empathy, joy and love for those they care for.

My loved one has been under the care of this wonderful team for two years. I could not wish for them to be better cared for. Thank you Ernstell House

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home
Dear Raymond,

Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to the whole team to read such positive feedback about the home, the environment, and most importantly, the care your loved one receives. We are delighted that you feel welcomed when you...  

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Review from Alison J (Daughter of Resident) published on 24 November 2025 Submitted via Website
Overall Experience

An excellent nursing home that surpasses expectations.

Excellent qualified staff on each shift 24/7.

Well led, bespoke service where the resident is always put first. A rare find but a jewel in the crown.

Lovely to see family included in decision making as well as the resident.

Well done to the whole team from floor up.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home

Dear Alison, thank you for your wonderful and heartfelt review. We are truly delighted to hear that you feel Ernstell House delivers a level of care that surpasses expectations. Your recognition of our qualified staff, the leadership of the service, and our commitment to putting residents at the...  

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Review from D W (Daughter of Resident) published on 24 November 2025 Submitted via Website
Overall Experience

My dad has been at Ernstell for approx 1 year now. He is well looked after and treated with dignity. Staff are lovely with him. The accomodation itself is very nice. Good choice of meals. Some good activities organised to keep him stimulated if he wants to take part. Families are kept up to date and included with the activities. Generally we are happy with dad being cared for at Ernstell.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home

Thank you very much for taking the time to share your feedback about your father's experience at Ernstell House. We are delighted to hear that he is well looked after and treated with dignity, and that you feel confident in the care and support he receives from our team. It is wonderful to know...  

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Review from S H (Son of Resident) published on 19 November 2025 Submitted via Website
Overall Experience

The staff and the environment are welcoming and professional. Mum's needs are met and she is very well looked after, which gives me peace of mind knowing she's in good hands. This is a happy place for residents, with lots of effort put into entertainment and daily activities to support various needs. The entire team are positive, supportive, compassionate and open to feedback from visitors. The App is particularly useful as it allows me to see how Mum is doing on days when I'm unable to visit. My Father visits daily to spend time with Mum, and it's a credit to the team that he is treated so well during his visits. I feel that the team, the entertainment and the positive atmosphere are a huge benefit to him, even when he's not a resident. Well done Ernstell House.

Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing Home

Thank you for your wonderful feedback, we strive to care for all the family, not just the resident and I am so pleased that this is your experience. Our staff work hard to ensure that residents live their best life possible and that they have fulfilling days. We will ensure that we pass your positive comments onto the team.

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Review from M M (Son of Resident) published on 19 November 2025 Submitted via Website
Overall Experience

The care home has lots of activities to engage the residents . Food is to a high standard and all staff seem very caring and approachable .I also find the reception staff very helpful and always take note of any comments and requests which involve my Father

Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing Home

Thank you for taking the time to provide us with your feedback. Our team work very hard to provide the best care and I will pass on your lovely comments to them. It is so important that your father is able to be involved in the care he receives and I am pleased that he is able to do this and that staff are listening.

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Review from C W (Sister of Resident) published on 19 November 2025 Submitted via Website
Overall Experience

Overall, really good/excellent, but no one is perfect! I would say more training needs to be given to recently appointed staff, as whilst trying their best, overlook fundamental processes.

All staff are polite and say hello and the quality and of care is excellent, once everything has been understood.

Reply from Keren Wilkinson, Chief Executive Officer at Ernstell House Nursing Home

Thank you for much for your review, we do have a robust induction and training program for all new staff as well as ongoing training for our established team members; however, some of our new members need more support, so we will certainly take note of your comments to make further improvements. I...  

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Review from Daniel H (Son of Resident) published on 31 October 2025 Submitted via Postal Card
Overall Experience

The atmosphere is always warm, welcoming, and nothing is ever too much trouble. The home is always clean. The entertainment team, I love their energy and enthusiasm. Dad is very content. Usually looks well. Regular trips to the barbers on site. Clean-shaven. I am overall very, very happy with his care and would highly recommend.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home

Dear Daniel,

On behalf of the entire team at Ernstell House & Amica Care, we would like to sincerely thank you for your kind words and thoughtful feedback. We are delighted to know that your father feels content and well cared for, and that you are pleased with the warmth, cleanliness, and...  

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Review from Pip M (Daughter of Resident) published on 22 September 2025 Submitted via Website
Overall Experience
I can not begin to explain my journey and the care my father received duing his end of life path here at Ernstell.
The staff (all) are compassionate and nothing is too much for any of them. The detail and programmes they run for each resident is amazing. After my dad passed I realised how much I had become to feel part of a bigger family and I miss them all even months on. Thank you Ernstell Team for my dads journey and making mine easier to bear.
I will be forever grateful. You are exemplary in every way.

You will not be forgotten.

Reply from Nelson Ferreira, Home Manager at Ernstell House Nursing Home

Thank you for sharing such a moving and heartfelt review of your experience with Ernstell House. We are truly honoured to have been part of your father's end-of-life journey and to know that our team's compassion and dedication brought comfort to both him and your family. It means so much to us...  

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Review from S J (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

Ernstell House has been a very positive home for my mother for the last four years. Kind and caring staff, well prepared meals, respectful and professional approach. Am very happy to have had her so well looked after.

Reply from Nelson Ferreira, Home Manger at Ernstell House Nursing Home

Thank you for your thoughtful review and kind words about Ernstell House. It is heartwarming to hear that your mother has felt at home with us over the past four years. Ensuring our residents feel cared for, respected, and supported is at the core of everything we do. We are delighted that you have...  

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Review from A D (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card
Overall Experience

My dad's end of life care was exceptional. All staff were kind, gentle, respectful, not only to dad but to me and my family. I'm only sorry dad was with them for a short time. Their knowledge and training in full blown dementia is exemplary and they should be rewarded for their activity schedule. Amazing for what remaining cognition the residents enjoyed. If you wanted any further endorsement, I would do it in an instance. Whilst not the cheapest care home, money does actually become irrelevant when you know your loved one is in expertly caring hands. Well done, I will miss you.

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Review from Barry R (Husband of Resident) published on 6 March 2024 Submitted via Postal Card
Overall Experience

My wife has been at Ernstell House Nursing Home for a month now. It takes time for dementia patients to settle into a new place, but the staff have really done a great job to help her. They give her a lot of love, which in her other home was neglected so much. This gives me less pressure and no worries. All the nurses are so kind to my wife, making sure that she is comfortable all the time.

Reply from Kerry Hunt, Operations Director at Ernstell House Nursing Home

Thank you for your kind words, I will certainly feed back your comments to the team, we are very pleased she is settling in well.

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Review from B D (Sister of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

The home is well-laid out in a lovely setting, garden's lovely to sit in weather- permitting. First port on entering is the reception. Friendly staff and the care of staff giving to. Patients treated with dignity. The rooms are well thought out and a good size, safety and security is very good. Cleanliness is very good, food good. Activities are very good for residents. Overall the home is well thought-out.

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Review from J B (Friend of Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

Surprisingly less unsettling than I imagined. The home was very clean, tidy and bright. Plenty of light and air. My friend's room was decent, although lack of fresh air was very noticeable. Her carers were outstanding. I understand the home company only pays the carers minimum wage and we are not happy with this; living wage with bonuses for performance should be introduced. We definitely did not like the crowded dining room at meal times, it was as if everyone had to be herded in at once!

Reply from Sarah Webber, Group Marketing and Brand Manager at Ernstell House Nursing Home
Thank you for taking the time to write this review and I’d like to take this opportunity to thank you for your comments about our team; they are dedicated to delivering an outstanding care experience for each and every one of our residents and we are incredibly proud of them.

We will certainly...  

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Review from E C (Wife of Resident) published on 29 June 2023 Submitted via Postal Card
Overall Experience

A beautiful home in a beautiful setting. The moment you step inside you can feel the love and care given to both residents and their families. The home itself is filled with wonderful staff, who really care for all. It's a pleasure to visit, well done to all for filling the home with love and laughter.

Reply from Sarah Webber, Marketing and Partnerships Manager at Ernstell House Nursing Home

Thank you for taking the time to write this wonderful review. We are incredibly proud of our fantastic team and will ensure this is shared with them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 20 May 2025

    Honouring History, Celebrating Unity: A Joyous Tribute to VE Day at Ernstell House, Plymouth. For the 80th Anniversary of VE Day, our wonderful community at Ernstell House embraced the celebration,...

Upcoming Events

There are no upcoming events for Ernstell House Nursing Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Ernstell House Nursing Home.

Accreditations

There are no accreditations posted yet for Ernstell House Nursing Home.

Meet the Team (1)

Nelson Ferreira
Nelson FerreiraJob Title:Home ManagerJoined: 2024

Nelson is the Registered Manager for Ernstell House and joined the team in 2024.

Frequently Asked Questions about Ernstell House Nursing Home

What types of Care is Ernstell House Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ernstell House Nursing Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Ernstell House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Ernstell House Nursing Home to the centre of Plymouth?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ernstell House Nursing Home to verify any information. View our terms and conditions. Ernstell House Nursing Home has an Enhanced Service -more info.