Ernstell House Nursing Home

I am grateful for your ongoing feedback about the quality of the service. If you feel that things aren’t quite right, it is important to have an open and honest dialogue with us so we can work together to resolve any issues. I know you have had some concerns in the past and it has been a pleasure working through these with you and from our recent conversations I am delighted that you are much happier with the care of your husband. Thanks again for your review and we will continue to be there every step of the way for you and your husband.

Thank you for your kind review. We strive to deliver high quality, flexible and person-centred care. I am pleased that your experience of Waypoints demonstrates this and that you feel, as a family, that you are supported by the team. It is our privilege to be part of your husband's journey and we will continue to be there every step of the way.

We are so pleased that you have taken the time to share your experience of Waypoints. Moving into a care home can be a difficult, challenging and emotional journey and we do our best to make that transition as seamless as possible. We pride ourselves on family focused care (and good, home cooked food!) to ensure that everyone involved in the persons care and life gets the help and support they need. Thank you again for your comments, reviews like this are treasured by the team.

We are so delighted that you have found the care and support given to you and your husband the pinnacle of your experience at Waypoints. We strive to care not only for the people living in the home, but also the family of the person. Our dedicated team are committed to what they do and see themselves as an extended family of the people they care for. Thank you for your kind words and for taking the time to share your experiences.

Thank you for your lovely feedback, it really is important to us. Your sentiments truly encapsulate the vision we aim for at Waypoints. I am glad you and your Mum feel so well cared for and part of the Waypoints family.

It was a privilege to know and care for your Mum, she was a wonderful character with her wit and determination shining through. The staff were very fond of her and we were all saddened by her passing. Thank you for your kind words and our thoughts remain with you at this difficult time.

We were privileged to nurse your Dad during the last days of his life and we are pleased that we brought comfort to the family at this difficult time. Whilst we didn’t have long to get to know your Dad, we could see that he was a special man and was much loved by all those around him. Whilst our nursing and care team are experienced in providing end of life care, as a dementia specialist home we seldom accommodate new residents who need immediate end of life care (not related to dementia); however, where possible, we will always try and accommodate people like your Dad, especially at a time of crisis, to ensure people get the most appropriate care and/or treatment when they need it most. Thank you for your lovely comments.

Your Dad had been at our home for three years and was much loved by everyone. He smiled for everyone and always had something nice to say starting off with the usual ‘Hello Darling’. You could always catch him for a good conversation knowing he would always make you laugh. He will be truly missed at Waypoints.

We work really hard at all of our Waypoints homes to provide care that is appropriate to each individual by building relationships with all our residents and providing dementia-friendly facilities so that they may feel as loved, safe and comfortable as possible. To have this recognised in a review is fantastic – thank you, it is really appreciated.