Ernstell House Nursing Home

Dad is very happy at Ernstell House. He is settled and the staff are so attentive to all the residents. The staff are all so pleasant to us as well and they make us feel so welcome. Nothing is too much trouble for them and they keep us well informed about Dad's wellbeing. There is also so much for the residents to enjoy, especially in the activities, which the staff lay on for the residents and also for the families to enjoy as well, which my mum and I have been too. Dad loves the music, it was so nice to see him really enjoying himself and for us to take part in.

This is now my mother's permanent residence, after a previous stay here between hospital. I cannot recommend the home enough! All staff I have had contact with are lovely, very attentive to my mother's often incessant needs. They do not moan, even after many visits to her room. The home is always clean and offers a varied menu of meals, even accommodating individual requests. We, as a family, feel happy for our mother staying there, with them meeting all her needs.

Thank you for the way my mum is treated with dignity, respect and like a proper human being. Her needs are so well taken care of. My family feel relief knowing she is safe and well taken care of.

All of the staff are extremely kind and helpful to both my mother and and all our family. So happy we have no visiting times; it makes our visits so, so easy with work or other commitments. Every member of staff, no matter their position, are kind and helpful.

My family member has been a resident at Ernstell House for two years now and outside of lockdown I visited 3 - 4 times per month more often than not. I am disappointed to find that their bedroom is very dirty or that they have not been showered or dressed. It is also sad to see that there is very little engagement and stimulation and that my relative spends the majority of their days on their own. I have never seen a manager or any management despite visiting regularly. A couple of staff are very good but a few are concerning. The food mostly looks very good.

I can only say that my wife is looked after exceptionally well I could not have a better place for her to be.

Thank you to everyone.

I am very pleased with the care given to my mother and also the entertainment provided. The only things I am disappointed in is one of her hearing aids has been lost and the hairdressing facilities are not up and running. My mum has always had her hair done every week by a professional hairdresser which she always enjoyed. I hope at some point along the way this can be remedied.

My husband has blossomed since he moved into Ernstell House and the permanent staff are wonderful with him, caring and interested in improving his quality of life whilst recovering from a major stroke. The communal spaces are wonderful, it is a pleasure to visit him. It is a great pity that it is necessary to rely on agency staff, most of which have no real interest.

I cannot thank Ernstell House/Waypoints enough for the way in which they have cared for my sister for the last nine years. Everyone is always so caring and attentive and their dedication to the residents is clear to see. Thank you for all you do each and every day.

Carers and cleaners and management very good.

My overall experience has and still is one of total awe for the way my husband is beautifully cared for. Never have I arrived without a warm welcome from the staff. I have been updated (even with trivial matters) on a regular basis. My husband looks well, comfortable, and generally contented living at Ernstell House. Staff should though, in my opinion, be given free meals whilst performing long-houred duties.

The staff are second to none, very helpful. The home is one of the best that my dad has been in, all the staff go out of their way to look after people in the home. Most of the staff even stay on until its sorted. Staff is what makes this home and under the manager, it was a great place for my dad to be in and I know he was safe and well looked after.

I have had my issues with the care for my husband, some quite important. I have discussed most with management as I wish to remain fair and also for important issues to be solved for future care. The staff, on the whole, are caring in what I'm sure are difficult circumstances but so very vital for very vulnerable residents.

Very welcoming and caring staff. Go above and beyond in terms of making the patients feel looked after and even loved. Excellent Manager. Brilliant receptionist. Taken huge stress off me in terms of Mum being safe.

All staff and management always keep me advised of my husband's daily condition and make him comfortable always.

Even on bad days, we have been able to find a smile and I am so grateful for everything they do to enable my dad to continue on his journey with dignity and understanding. If only all care professionals could spend time learning from the team at Waypoints.

Over the last 7 months, Waypoints have become a major part of our lives and given wonderful care to my husband. They've given me the support I've needed during very emotional and difficult times. The staff are so caring and respectful of my husband's needs and give him the love and comfort he needs. I've seen the care given to all residents, from wonderful meals to support with their own needs and I have never heard a cross word. For us, as a family, they are enabling us to continue making memories.

I live 4 hours away from Plymouth, it's always hard to leave her but I am able to leave knowing she is well looked after. I cannot thank everyone at the home enough.

Truly excellent end of life care.