
All staff were kind, gentle, respectful, not only to dad but to me and my family.A D(Daughter of Resident/Service User)

Ernstell House has been a very positive home for my mother for the last four years.S J(Daughter of Resident/Service User)

A beautiful home in a beautiful setting. The moment you step inside you can feel the love and careE C(Wife of Resident/Service User)

All staff were kind, gentle, respectful, not only to dad but to me and my family.A D(Daughter of Resident/Service User)

Ernstell House has been a very positive home for my mother for the last four years.S J(Daughter of Resident/Service User)

A beautiful home in a beautiful setting. The moment you step inside you can feel the love and careE C(Wife of Resident/Service User)

Ernstell House offers stylish, en-suite bedrooms and a warm, welcoming atmosphere where residents truly feel at home. Overlooking the Tamar, this Plymouth-based care home boasts fantastic amenities, including a wellbeing & beauty salon, a cosy cinema room, and beautifully landscaped gardens. Whether catching up with friends or enjoying a quiet moment with a book, there are plenty of inviting spaces to relax.
The dedicated team provides person-centred care, tailored to each...
Care Provided by Ernstell House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All care packages are tailored to the individual following a full assessment of needs.
The price(s) shown are provided by the care home. Contact Ernstell House Nursing Home for full pricing details and T&Cs.
Contact Ernstell House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Amica Care
- Voluntary / Not for Profit Owned
Person in charge
- Nelson Ferreira (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Visiting
- Visitors are welcome at any time.
Parking
- The home has on-site parking.
Ernstell House Nursing Home Reviews (42)
Ernstell House Nursing Home has a Review Score of 9.4 (9.375) out of 10, based on 16 reviews in the last 2 years.
Over all time Ernstell House Nursing Home has 42 reviews.
Dad is very happy at Ernstell House. He is settled and the staff are so attentive to all the residents. The staff are all so pleasant to us as well and they make us feel so welcome. Nothing is too much trouble for them and they keep us well informed about Dad's wellbeing. There is also so much for the residents to enjoy, especially in the activities, which the staff lay on for the residents and also for the families to enjoy as well, which my mum and I have been too. Dad loves the music, it was so nice to see him really enjoying himself and for us to take part in.
Thank you for taking the time to write this wonderful review, we are incredibly proud of our fantastic team and will ensure this is shared with them.
This is now my mother's permanent residence, after a previous stay here between hospital. I cannot recommend the home enough! All staff I have had contact with are lovely, very attentive to my mother's often incessant needs. They do not moan, even after many visits to her room. The home is always clean and offers a varied menu of meals, even accommodating individual requests. We, as a family, feel happy for our mother staying there, with them meeting all her needs.
Thank you for taking the time to write us this wonderful review. It is our pleasure to be able to look after your mum. We have an incredible team and I know they will be absolutely delighted to hear your kind words. Thank you again. Best wishes from the manager and all of her staff.
Thank you for the way my mum is treated with dignity, respect and like a proper human being. Her needs are so well taken care of. My family feel relief knowing she is safe and well taken care of.
Thank you for taking the time to write this review. All of our wonderful staff work incredibly hard and they will be delighted to read this. It is an absolute pleasure to care for your mum. Best wishes.
All of the staff are extremely kind and helpful to both my mother and and all our family. So happy we have no visiting times; it makes our visits so, so easy with work or other commitments. Every member of staff, no matter their position, are kind and helpful.
Thank you so much for your lovely review. Our wonderful staff work tirelessly and they will really appreciate your kind words. We are delighted to be able to care for your mum. Thank you again.
My family member has been a resident at Ernstell House for two years now and outside of lockdown I visited 3 - 4 times per month more often than not. I am disappointed to find that their bedroom is very dirty or that they have not been showered or dressed. It is also sad to see that there is very little engagement and stimulation and that my relative spends the majority of their days on their own. I have never seen a manager or any management despite visiting regularly. A couple of staff are very good but a few are concerning. The food mostly looks very good.
I can only say that my wife is looked after exceptionally well I could not have a better place for her to be.
Thank you so much for taking time to write this review. It is a pleasure to be able to care for your wife. All of the staff work exceptionally hard and it really means a lot to them, to hear your kind words. Feed back from family is invaluable, thank you again.
The entire staff, from reception, care (day and night), domestics, catering, laundry and management were caring, kind and supportive, not just to Mum but also to the family.
We cannot recommend this home enough. If you have a relative that needs residential nursing care, then this should be your point of call.
Even when Mum sadly passed, all the staff were calm, professional and supportive of our family!
Thank you to everyone.
All of the team at Ernstell House are truly grateful for your kind words; thank you.
I am very pleased with the care given to my mother and also the entertainment provided. The only things I am disappointed in is one of her hearing aids has been lost and the hairdressing facilities are not up and running. My mum has always had her hair done every week by a professional hairdresser which she always enjoyed. I hope at some point along the way this can be remedied.
Thank you so much for taking the time to leave us a review, the team always love to hear such kind words. With regards to the Hairdresser, we are close to appointing someone soon and hope to be offering a great salon experience. Also, our Home Manager would be happy to discuss your loved ones' hearing aids and help to resolve this promptly.
My husband has blossomed since he moved into Ernstell House and the permanent staff are wonderful with him, caring and interested in improving his quality of life whilst recovering from a major stroke. The communal spaces are wonderful, it is a pleasure to visit him. It is a great pity that it is necessary to rely on agency staff, most of which have no real interest.
Thank you for taking the time to write this review. We are incredibly proud of our dedicated team and will ensure your feedback is passed on to them.
I cannot thank Ernstell House/Waypoints enough for the way in which they have cared for my sister for the last nine years. Everyone is always so caring and attentive and their dedication to the residents is clear to see. Thank you for all you do each and every day.
Carers and cleaners and management very good.
With regard to...
My overall experience has and still is one of total awe for the way my husband is beautifully cared for. Never have I arrived without a warm welcome from the staff. I have been updated (even with trivial matters) on a regular basis. My husband looks well, comfortable, and generally contented living at Ernstell House. Staff should though, in my opinion, be given free meals whilst performing long-houred duties.
The staff are second to none, very helpful. The home is one of the best that my dad has been in, all the staff go out of their way to look after people in the home. Most of the staff even stay on until its sorted. Staff is what makes this home and under the manager, it was a great place for my dad to be in and I know he was safe and well looked after.
I have had my issues with the care for my husband, some quite important. I have discussed most with management as I wish to remain fair and also for important issues to be solved for future care. The staff, on the whole, are caring in what I'm sure are difficult circumstances but so very vital for very vulnerable residents.
I am grateful for your ongoing feedback about the quality of the service. If you feel that things aren’t quite right, it is important to have an open and honest dialogue with us so we can work together to resolve any issues. I know you have had some concerns in the past and it has been a pleasure...
Very welcoming and caring staff. Go above and beyond in terms of making the patients feel looked after and even loved. Excellent Manager. Brilliant receptionist. Taken huge stress off me in terms of Mum being safe.
Thank you for taking the time to review us. Our staff truly care about the people living at Waypoints and use the relative test, "is this what I would want for my mother/father?", to ensure a caring and 'family' atmosphere is maintained in the home.
My family and I have been assisted in every way possible to enable us to cope with my husband's poor health.
Food provided is always of excellent quality and catering staff will set meals aside if service users are not able to eat at meal times.
All staff and management always keep me advised of my husband's daily condition and make him comfortable always.
Thank you for your kind review. We strive to deliver high quality, flexible and person-centred care. I am pleased that your experience of Waypoints demonstrates this and that you feel, as a family, that you are supported by the team. It is our privilege to be part of your husband's journey and we will continue to be there every step of the way.
My dad is extremely well cared for and the support extends to my mum and us all whenever we visit. The care provided by every member of staff is personal and exceptional. The food is fantastic and the setting is brilliantly thought out for those suffering from the many forms of dementia.
Even on bad days, we have been able to find a smile and I am so grateful for everything they do to enable my dad to continue on his journey with dignity and understanding. If only all care professionals could spend time learning from the team at Waypoints.
We are so pleased that you have taken the time to share your experience of Waypoints. Moving into a care home can be a difficult, challenging and emotional journey and we do our best to make that transition as seamless as possible. We pride ourselves on family focused care (and good, home cooked...
Over the last 7 months, Waypoints have become a major part of our lives and given wonderful care to my husband. They've given me the support I've needed during very emotional and difficult times. The staff are so caring and respectful of my husband's needs and give him the love and comfort he needs. I've seen the care given to all residents, from wonderful meals to support with their own needs and I have never heard a cross word. For us, as a family, they are enabling us to continue making memories.
We are so delighted that you have found the care and support given to you and your husband the pinnacle of your experience at Waypoints. We strive to care not only for the people living in the home, but also the family of the person. Our dedicated team are committed to what they do and see...
I live 4 hours away from Plymouth, it's always hard to leave her but I am able to leave knowing she is well looked after. I cannot thank everyone at the home enough.
Thank you for your lovely feedback, it really is important to us. Your sentiments truly encapsulate the vision we aim for at Waypoints. I am glad you and your Mum feel so well cared for and part of the Waypoints family.
Following a hospital admission, she returned home to Waypoints where she received outstanding end of life care.
Mum was treated with dignity, compassion and kindness at all times and by all staff.
Waypoints worked with the local hospice team to ensure that mum remained free from pain and comfortable. I was kept informed and involved in all decisions made about mum's care.
The guest room enabled me to be with mum for her final week, and I was shown such kindness and empathy from all the staff which helped me so much at such a difficult time.
Truly excellent end of life care.
It was a privilege to know and care for your Mum, she was a wonderful character with her wit and determination shining through. The staff were very fond of her and we were all saddened by her passing. Thank you for your kind words and our thoughts remain with you at this difficult time.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 20 May 2025
Honouring History, Celebrating Unity: A Joyous Tribute to VE Day at Ernstell House, Plymouth. For the 80th Anniversary of VE Day, our wonderful community at Ernstell House embraced the celebration,...
There are no upcoming events for Ernstell House Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Ernstell House Nursing Home.
Accreditations
There are no accreditations posted yet for Ernstell House Nursing Home.
Meet the Team (1)

Nelson is the Registered Manager for Ernstell House and joined the team in 2024.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ernstell House Nursing Home to verify any information. View our terms and conditions. Ernstell House Nursing Home has an Enhanced Service -more info.