Ernstell House Nursing Home

20 Ernesettle Lane, Ernesettle, Plymouth PL5 2EY
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8.8 32 Reviews
  • Ernstell House Nursing Home, Plymouth
Ernstell House offers stylish, en-suite bedrooms and a warm, welcoming atmosphere where residents truly feel at home. Overlooking the Tamar, this Plymouth-based care home boasts fantastic amenities, including a wellbeing & beauty salon, a cosy cinema room, and beautifully landscaped gardens. Whether catching up with friends or enjoying a quiet moment with a book, there are plenty of inviting spaces to relax.

The dedicated team provides person-centred care, tailored to each resident’s needs, with clinical support available as care requirements change. A varied activities programme ensures residents can keep enjoying their favourite hobbies while discovering new interests and friendships.

Mealtimes are a highlight, with the home's Chefs serving fresh, seasonal dishes packed with flavour.
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Care Provided by Ernstell House Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • Self-Funded Residential Dementia Care: from £1210
  • Self-Funded Nursing Care: from £1210
  • Self-Funded Nursing Dementia Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Dementia Care: from £1210
  • RESPITE Self-Funded Nursing Care: from £1210
  • RESPITE Self-Funded Nursing Dementia Care: from £1207

Care packages are individually assessed and costed according to each person's needs. This is reviewed on a monthly basis and the care package adjusted according to changes in needs. Fees do not include hairdressing, chiropody, newspapers etc.

These prices are only a guideline, please contact Ernstell House Nursing Home to find out the exact price for your requirements.

Contact Ernstell House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ernstell House Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Nelson Ferreira (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Parking

  • The home has on-site parking.

Ernstell House Nursing Home Reviews (32)

8.8

Ernstell House Nursing Home has a Review Score of 8.8 (8.826) out of 10, based on 6 reviews in the last 2 years.
Over all time Ernstell House Nursing Home has 32 reviews.

Overall Experience
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  • 5
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Date Published
  • 32
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  • 6
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Reviewer Connection to Ernstell House Nursing Home
  • 12
  • 7
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  • 3
  • 2
  • 1
  • 1
Total of 32, showing 21-32
Review from S H (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a clean, professionally run care home where the residents are very well cared for. The staff are fantastic and often go well beyond expectations to ensure the comfort, enjoyment and safety of the residents. I must mention the reception staff specifically, who are always cheerful, helpful and
very welcoming.
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Review from Jacqueline B (Wife of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience has and still is one of total awe for the way my husband is beautifully cared for. Never have I arrived without a warm welcome from the staff. I have been updated (even with trivial matters) on a regular basis. My husband looks well, comfortable, and generally contented living
at Ernstell House. Staff should though, in my opinion, be given free meals whilst performing long-houred duties.
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Review from Sean O (Son of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are second to none, very helpful. The home is one of the best that my dad has been in, all the staff go out of their way to look after people in the home. Most of the staff even stay on until its sorted. Staff is what makes this home and under the manager, it was a great place for my dad to
be in and I know he was safe and well looked after.
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Review from C E (Wife of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have had my issues with the care for my husband, some quite important. I have discussed most with management as I wish to remain fair and also for important issues to be solved for future care. The staff, on the whole, are caring in what I'm sure are difficult circumstances but so very vital for very
vulnerable residents.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home
I am grateful for your ongoing feedback about the quality of the service. If you feel that things aren’t quite right, it is important to have an open and honest dialogue with us so we can work…read more
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Review from Jan N (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and caring staff. Go above and beyond in terms of making the patients feel looked after and even loved. Excellent Manager. Brilliant receptionist. Taken huge stress off me in terms of Mum being safe.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home
Thank you for taking the time to review us. Our staff truly care about the people living at Waypoints and use the relative test, "is this what I would want for my mother/father?", to ensure a caring…read more
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Review from June P (Wife of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff go out of their way to provide excellent quality of care and attention to detail.
My family and I have been assisted in every way possible to enable us to cope with my husband's poor health.
Food provided is always of excellent quality and catering staff will set meals aside
if service users are not able to eat at meal times.
All staff and management always keep me advised of my husband's daily condition and make him comfortable always.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home
Thank you for your kind review. We strive to deliver high quality, flexible and person-centred care. I am pleased that your experience of Waypoints demonstrates this and that you feel, as a family,…read more
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Review from Helen L (Daughter of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so lucky to find such a wonderful, caring environment for my dad. The progression of his condition over the past 8 months has been extremely distressing for us as a family and the thought of moving him into a care home was unfathomable. Yet here we are, in our new “normal” still finding
positives and making vital memories for us all.
My dad is extremely well cared for and the support extends to my mum and us all whenever we visit. The care provided by every member of staff is personal and exceptional. The food is fantastic and the setting is brilliantly thought out for those suffering from the many forms of dementia.
Even on bad days, we have been able to find a smile and I am so grateful for everything they do to enable my dad to continue on his journey with dignity and understanding. If only all care professionals could spend time learning from the team at Waypoints.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home
We are so pleased that you have taken the time to share your experience of Waypoints. Moving into a care home can be a difficult, challenging and emotional journey and we do our best to make that…read more
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Review from Kath S (Wife of Resident) published on 12 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the last 7 months, Waypoints have become a major part of our lives and given wonderful care to my husband. They've given me the support I've needed during very emotional and difficult times. The staff are so caring and respectful of my husband's needs and give him the love and comfort he needs.
I've seen the care given to all residents, from wonderful meals to support with their own needs and I have never heard a cross word. For us, as a family, they are enabling us to continue making memories.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home
We are so delighted that you have found the care and support given to you and your husband the pinnacle of your experience at Waypoints. We strive to care not only for the people living in the home,…read more
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Review from Jacqueline H (Daughter of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Waypoints Plymouth for 3.5 years and I have always been impressed by the professional care she has received and the incredible, loving attitude shown by everyone at the home. No matter what the circumstances, they have always respected her dignity. Over the last couple
of months, she has been ill with jaundice and deteriorated to the point where we didn't think she was going to pull through. Over the last week, I have spent a lot of time in the home and it brought home to me just what a lovely family atmosphere they have created and I was amazed by the attitude of everyone, management, nurses, carers, cleaners and restaurant staff. They all showed both my mother and myself an incredible amount of care and provided much-needed support.
I live 4 hours away from Plymouth, it's always hard to leave her but I am able to leave knowing she is well looked after. I cannot thank everyone at the home enough.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home
Thank you for your lovely feedback, it really is important to us. Your sentiments truly encapsulate the vision we aim for at Waypoints. I am glad you and your Mum feel so well cared for and part of…read more
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Review from Jackie C (Daughter of Resident) published on 24 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Waypoints for the final year of her life.
Following a hospital admission, she returned home to Waypoints where she received outstanding end of life care.
Mum was treated with dignity, compassion and kindness at all times and by all staff.
Waypoints worked with the local
hospice team to ensure that mum remained free from pain and comfortable. I was kept informed and involved in all decisions made about mum's care.
The guest room enabled me to be with mum for her final week, and I was shown such kindness and empathy from all the staff which helped me so much at such a difficult time.
Truly excellent end of life care.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home
It was a privilege to know and care for your Mum, she was a wonderful character with her wit and determination shining through. The staff were very fond of her and we were all saddened by her passing.…read more
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Review from Julie A (Daughter of Resident) published on 11 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Waypoints for the last ten days of his life. The care which he - and we the family - received from the management, nurses and carers was remarkable. Each and every member of staff took the time to get to know us all. They were endlessly attentive not only to Dad's needs
but to ours as well.
The nursing staff liaised with doctors to ensure that pain relief increased at the appropriate rate. Care staff maintained Dad's comfort and dignity throughout. The use of the guest room allowed my brother and I to be with our father constantly for his last few days, which now gives us great comfort.
End of life care was a new service from Waypoints, but we would encourage them to continue and expand, to offer this to other families in need of such help at such a sensitive time.
Reply from Samuel Snelling, Home Manager at Ernstell House Nursing Home
We were privileged to nurse your Dad during the last days of his life and we are pleased that we brought comfort to the family at this difficult time. Whilst we didn’t have long to get to know your…read more
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Review from Inge S (Daughter of Resident) published on 19 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad was a resident at Waypoints until his recent death. We couldn't fault the care he received there. All the staff we dealt with were really caring and built up a relationship with Dad. Although many of the residents have challenging behaviour, it is a surprisingly calm atmosphere and very well
managed. They were particularly supportive during his last days. Waypoints is a really well-designed environment. There are four wings over two floors, each with its own lounge, set around a central courtyard. Bedrooms are a good size, all en-suite. There is also an enclosed garden, a conservatory and an activity room. The food is cooked on site and is excellent. The best feature for me is that residents are free to sit in their own rooms or access any of the facilities freely. Dad was previously in a horrible home where residents could be taken out of their rooms each morning to spend the day in a noisy lounge with inane TV which was very distressing to someone with dementia.
Reply from Danielle Riley, Operations Assistant at Ernstell House Nursing Home
Your Dad had been at our home for three years and was much loved by everyone. He smiled for everyone and always had something nice to say starting off with the usual ‘Hello Darling’. You could always…read more
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Current Review Score: 8.8 (8.826)

Overview of Review Score

The Review Score of 8.8 (8.826) out of 10 for Ernstell House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Ernstell House Nursing Home is calculated as follows: ( (55 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 70 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.069 Points relating to the number of positive Reviews for Ernstell House Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 6 Positive Reviews ÷ 12.8 = 0.469
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (5)

Nelson

Nelson Ferreira

Job Title: Home Manager Joined: 2024

Nelson is the Registered Manager for Ernstell House and joined the team in 2024.

Megan

Megan Robinson

Job Title: Deputy Manager Joined: 2025

Biography to Follow

Carly

Carly Kerswell

Job Title: Senior Nurse

Carly has over 20 years of experience in various settings, including mental health, the National Health Service, social care, and supporting individuals with complex diagnoses. Focusing on a commitment to deliver exceptional person-centred care and to foster professional development, her journey began with Plymouth Teaching Primary Care Trust, where she was accepted onto the Nurse Cadet Programme. In recent decades, she progressed from a Band 2 Healthcare Assistant to a Band 5 Registered Nurse and through scholarships, completed two degree-level qualifications!


Previously Deputy Manager, Carly developed leadership capabilities through management, overseeing services, and aiding quality improvement initiatives. Further enhancing her leadership skills, she has achieved a Level 5 qualification in Leadership and Management. Carly is excited for the next step in her career as the Senior Nurse at Ernstell House, where she will provide compassionate, high-quality care and support the team.

Alison

Alison Morris

Job Title: Home Administrator

Biography to Follow

Regan

Regan Briggs

Job Title: Senior Activities Coordinator Joined: 2024

Regan has been working in the care sector since early 2020, beginning his journey as a Care Assistant before transitioning into activities in 2023. He joined Ernstell House in late 2024, bringing with him a passion for creating meaningful, person-centred experiences for those in care.


In previous roles, Regan—alongside fellow Activities Coordinator Rosie—received outstanding recognition from the CQC for their thoughtful and engaging approach to lifestyle planning and their commitment to meeting the mindful, individual needs of each resident.


Regan believes that just because someone is in care, it doesn’t mean life should slow down. His best work shines through when organising events that spark joy, curiosity, and connection. He takes pride in getting to know each person—what makes them tick, what they love, and how their interests can continue to grow and evolve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ernstell House Nursing Home to verify any information. View our terms and conditions. Ernstell House Nursing Home has an Enhanced Service - more info.