Submit a Review for Hartwood House Care Home
Bournemouth Road, Lyndhurst, SO43 7DP
View Full Details of Hartwood House Care HomeLatest Reviews for Hartwood House Care Home
13 November 2025
On every visit we find all the staff extremely helpful and very friendly. My Mum is very well cared for and respected by the staff, as are we when we visit. The accommodation is clean, bright and comfortable and the food excellent. It is good to see Mum joining in the activities. The staff are always very attentive and ready to help.
07 November 2025
Can't recommend highly enough. Fantastic standard of care, residents are treated like family. Very clean, beautifully furnished and restaurant quality food. Large comfortable en suite rooms and cosy communal lounges.
06 November 2025
The home is friendly and efficient. Everyone is welcomed & looked after. The food is excellent.
06 November 2025
Hartwood House arranged a fantastic birthday party on 18th October to celebrate my mum's 100th birthday. They arranged for a singer to entertain Mum and the residents in the morning. They provided wonderful party decorations, a magnificent tea and birthday cake and a separate room to use for family and friends. In addition to this, the home arranged for the birthday card from the King and Queen to be delivered to the home and presented to her by the Deputy Lieutenant of Hampshire on behalf of the King. A fabulous and memorable day. A big thank you to all staff.
04 November 2025
My grandmother was welcomed in with open arms and constantly sings the staff's praises about how helpful, patient and kind everybody is. The room is always tidy and clean and she has everything she needs 24/7. The home provides plenty of activities for the residents to do to keep their minds and bodies active, but there's no pressure to force anyone to do something they don't want to do or are unable to do. All of her needs are catered to, including doctors appointments, hair cuts, podiatrist appointments etc. The staff really are wonderful and it gives me so much peace of mind knowing my grandmother is well looked after in her final years. Couldn't be happier.
07 October 2025
Whilst visiting a friend of my grandmother's, I found Hartwood House very welcoming and friendly. All the staff were very attentive to the residents and visitors, the rooms are very spacious and airy and exceptionally clean.
16 September 2025
Excellent care home. My Mum seems very content. It's clean, tidy and homely. Nice big room with ensuite facilities. Home cooked food. Friendly and caring staff who make sure my Mum has everything she needs.
02 September 2025
What a wonderful community this is, my grandmother is happy, healthy and engaged. It's been amazing to see her improve after assisted living in her twilight years (carers in her home). Hartwood House feel makes me realise how well a community for the elderly can be managed, supporting residents whilst maintaining dignity for them, and the families. Thank you very much to all staff and external stakeholders for the service.
29 August 2025
Since visiting, we have noticed a great improvement in our loved one. She appears happier and healthier than she has over the last couple of years. She talks about enjoying the food and that she looks forward to the daily activities. It has made spending time with her much more special as we don't have to worry that she's being left home alone or what she will eat.
21 August 2025
Excellent welcome, very good communication with the matron about my friend's condition. Clean, bright and very convivial to well being. Staff very attentive and helpful. Lovely environment and everybody happy and cheerful. Very welcoming to visitors, and parking very good.
21 August 2025
Our friend spent a couple of weeks at the home on respite. She was well looked after, the accommodation was very clean and comfortable, and the care for residents that we trusted was outstanding.
21 August 2025
She had a wonderful experience. The staff are very caring and professional. The home provides high quality care.
30 July 2025
Hartwood is such an amazing home. Staff are great, food is amazing and the support they show the families is unmatched.
17 July 2025
Fantastic home, very happy with all aspects. Heart of the New Forest. Wonderful staff and the care is exceptional.
24 June 2025
My mother-in-law was resistant to staying at a nursing home for respite care, but settled into Hartwood from day one. The team was incredible: as my mother-in-law's health suddenly declined, the support and professionalism simply accelerated, not only for her but for her family.
24 June 2025
I cannot speak highly enough about Hartwood House. All the worries about my mother have been lifted as the care and compassion of every single member of staff is amazing. It really is Mum's 'home' now, and this is possible because of the staff. They all seem to enjoy working there so much, and this attitude comes from the management and filters down.
11 June 2025
House and Rooms are very clean and modern. Staff are very caring. Chef provides excellent food. Gardens are well maintained. Activities are provided, including occasional transport for days out. The best home I have seen.
30 May 2025
My mother came to Hartwood House for what was to be a 2-week period of 'respite care' for my sisters & myself, who had been looking after her around the clock. This soon changed to palliative care. I cannot praise everyone at Hartwood House enough from the management team, to the wonderful nurses, amazing carers and the rest of the staff. Their kindness, understanding & compassion have always been present as well as their generosity with their time and allowing us to sleep in another room. They truly are all angels, and I will be forever grateful that they gave us such a haven of peace, calm & loving support as we said farewell to our mother.
29 May 2025
My mother arrived at Hartwood at the end of April. She was welcomed warmly and instantly made to feel comfortable. Any request was attended to promptly, with a loving smile and kindness. The quality & variety of menus was extremely high & my mother enjoyed her meals tremendously. The medical care and attention was exemplary, professional and as her daughter we were reassured that our mother was in the safest most loving hands. We shall be eternally grateful to all at Hartwood House.
29 May 2025
The experience could not have been better. Every single employee at Hartwood House is the kindest, friendliest and best person possible. They are not only excellent and highly qualified technically, but are also so gentle, warm and caring - not just to the residents but to everyone they encounter.
Latest Reviews for Hartwood House Care Home
13 November 2025
On every visit we find all the staff extremely helpful and very friendly. My Mum is very well cared for and respected by the staff, as are we when we visit. The accommodation is clean, bright and comfortable and the food excellent. It is good to see Mum joining in the activities. The staff are always very attentive and ready to help.
07 November 2025
Can't recommend highly enough. Fantastic standard of care, residents are treated like family. Very clean, beautifully furnished and restaurant quality food. Large comfortable en suite rooms and cosy communal lounges.
06 November 2025
The home is friendly and efficient. Everyone is welcomed & looked after. The food is excellent.
06 November 2025
Hartwood House arranged a fantastic birthday party on 18th October to celebrate my mum's 100th birthday. They arranged for a singer to entertain Mum and the residents in the morning. They provided wonderful party decorations, a magnificent tea and birthday cake and a separate room to use for family and friends. In addition to this, the home arranged for the birthday card from the King and Queen to be delivered to the home and presented to her by the Deputy Lieutenant of Hampshire on behalf of the King. A fabulous and memorable day. A big thank you to all staff.
04 November 2025
My grandmother was welcomed in with open arms and constantly sings the staff's praises about how helpful, patient and kind everybody is. The room is always tidy and clean and she has everything she needs 24/7. The home provides plenty of activities for the residents to do to keep their minds and bodies active, but there's no pressure to force anyone to do something they don't want to do or are unable to do. All of her needs are catered to, including doctors appointments, hair cuts, podiatrist appointments etc. The staff really are wonderful and it gives me so much peace of mind knowing my grandmother is well looked after in her final years. Couldn't be happier.
07 October 2025
Whilst visiting a friend of my grandmother's, I found Hartwood House very welcoming and friendly. All the staff were very attentive to the residents and visitors, the rooms are very spacious and airy and exceptionally clean.
16 September 2025
Excellent care home. My Mum seems very content. It's clean, tidy and homely. Nice big room with ensuite facilities. Home cooked food. Friendly and caring staff who make sure my Mum has everything she needs.
02 September 2025
What a wonderful community this is, my grandmother is happy, healthy and engaged. It's been amazing to see her improve after assisted living in her twilight years (carers in her home). Hartwood House feel makes me realise how well a community for the elderly can be managed, supporting residents whilst maintaining dignity for them, and the families. Thank you very much to all staff and external stakeholders for the service.
29 August 2025
Since visiting, we have noticed a great improvement in our loved one. She appears happier and healthier than she has over the last couple of years. She talks about enjoying the food and that she looks forward to the daily activities. It has made spending time with her much more special as we don't have to worry that she's being left home alone or what she will eat.
21 August 2025
Excellent welcome, very good communication with the matron about my friend's condition. Clean, bright and very convivial to well being. Staff very attentive and helpful. Lovely environment and everybody happy and cheerful. Very welcoming to visitors, and parking very good.
21 August 2025
Our friend spent a couple of weeks at the home on respite. She was well looked after, the accommodation was very clean and comfortable, and the care for residents that we trusted was outstanding.
21 August 2025
She had a wonderful experience. The staff are very caring and professional. The home provides high quality care.
30 July 2025
Hartwood is such an amazing home. Staff are great, food is amazing and the support they show the families is unmatched.
17 July 2025
Fantastic home, very happy with all aspects. Heart of the New Forest. Wonderful staff and the care is exceptional.
24 June 2025
My mother-in-law was resistant to staying at a nursing home for respite care, but settled into Hartwood from day one. The team was incredible: as my mother-in-law's health suddenly declined, the support and professionalism simply accelerated, not only for her but for her family.
24 June 2025
I cannot speak highly enough about Hartwood House. All the worries about my mother have been lifted as the care and compassion of every single member of staff is amazing. It really is Mum's 'home' now, and this is possible because of the staff. They all seem to enjoy working there so much, and this attitude comes from the management and filters down.
11 June 2025
House and Rooms are very clean and modern. Staff are very caring. Chef provides excellent food. Gardens are well maintained. Activities are provided, including occasional transport for days out. The best home I have seen.
30 May 2025
My mother came to Hartwood House for what was to be a 2-week period of 'respite care' for my sisters & myself, who had been looking after her around the clock. This soon changed to palliative care. I cannot praise everyone at Hartwood House enough from the management team, to the wonderful nurses, amazing carers and the rest of the staff. Their kindness, understanding & compassion have always been present as well as their generosity with their time and allowing us to sleep in another room. They truly are all angels, and I will be forever grateful that they gave us such a haven of peace, calm & loving support as we said farewell to our mother.
29 May 2025
My mother arrived at Hartwood at the end of April. She was welcomed warmly and instantly made to feel comfortable. Any request was attended to promptly, with a loving smile and kindness. The quality & variety of menus was extremely high & my mother enjoyed her meals tremendously. The medical care and attention was exemplary, professional and as her daughter we were reassured that our mother was in the safest most loving hands. We shall be eternally grateful to all at Hartwood House.
29 May 2025
The experience could not have been better. Every single employee at Hartwood House is the kindest, friendliest and best person possible. They are not only excellent and highly qualified technically, but are also so gentle, warm and caring - not just to the residents but to everyone they encounter.