Submit a Review for Hartwood House Care Home
Bournemouth Road, Lyndhurst, SO43 7DP
View full details of Hartwood House Care HomeLatest Reviews for Hartwood House Care Home
02 July 2026
The care home offers a lovely place for short and long stays - it's more like a hotel. Good level of staff and excellent food. Very nice location and a lovely garden.
Administration and communication all very good.
30 June 2026
I have been here for 3 years. its my home, I am so happy.
29 June 2026
My mother is well cared for at Hartwood House. She loves the food and the staff and is stimulated daily. As her dementia progresses I am sure she will be cared for appropriately and have no qualms about her being there.
29 June 2026
Hartwood House is a well maintained, clean and safe environment. Frequent activities are organised and the food is great. Staff are friendly and my mum is very happy staying there. I would recommend this care home.
25 June 2026
Hartwood house is a beautiful care home exceptional environment very clean. We'll maintained attractive gardens with both trees shrubs and fragrant roses etc. there is comfy seating ares provides shaded areas if needed. The management and staff are friendly and provide calm and happy environment
which is important for our loved ones well-being. There is a good checking in system so people are accounted for in emergencies and safety whose in the building. There was a bit of confusion with new senso system that had been installed but now this has been sorted. There are a variety of activities during the week to encourage both physical and mental stimulation and a chance to make new freinds. In June celebration 10 years anniversary with a fete and lovely barbecue. Entertainment and fun for all generations to enjoy. The residents and families can be assured living there best life feeling safe and no need to worry as there needs are met. Thanks to all as each person has a role to play
25 June 2026
Thank you for a wonderful afternoon at Saturday's Summer fayre. It was nice to mix with staff and residents for gorgeous food and entertainment. The video on social media really summed up the event and enables relatives abroad to be able to view it. Well done Hartwood!
22 June 2026
After being in hospital I was looking for a care home to provide some respite care for my Dad who has dementia. I can't praise Hartwood House enough. They made the transition from hospital to the home as stress free as they could and were so kind and reassuring. Hartwood House is beautifully
decorated and has lovely facilities, the garden areas are a real bonus as Dad loves to be outside. They provide a full itinerary of activities and entertainment too and Dad is certainly making the most of all the delicious food! Above everything else what really makes Hartwood House so special is the staff. You are really made to feel welcome and almost part of a family, they are all so warm and friendly and nothing seems to be too much trouble. Dad was initially booked in for two weeks but this has been extended as we love it there so much!
22 June 2026
What a beautiful home for my father to spend his last days , months or even years. He is happy which is the most important thing.
There are always many carers to go round and they listen .
The home is beautifully furnished and his room has many of his own personal possessions which are looked
after by the carers as they would be in his own home.
The home is clean and also smells nice , like your own home.
Outside visits are attended by a member of staff if one of us cannot make the appointment.
We are very happy with our choice of Dads accommodation.
12 June 2026
When you first are looking for a nursing home in this case for restbite care for my mother. You want to know the environment is safe, caring but also an atmosphere of warmth where your love one can feel as home as possible in a new environment. From admissions to assessment and nursing care my Mum
has been looked with dignity, respect and a huge amount of patience, I am very grateful ti all the staff for there hard work and caring.
18 May 2026
I visit my friend regularly and can't praise Hartwood enough. From her first viewing
to the welcome received at the front door, the team go above and beyond for her. The home is most definitely a home from home and I feel assured she is well looked after. The home and gardens are kept in good
condition and there's always a nice tea and cake for us to enjoy when I visit
11 May 2026
My Mother came in for a respite and we were overwhelmed by the positive and friendly staff,
I felt from the very start this was a caring and professional home. I can not recommend it enough, I was concerned at leaving mum here but those worries were soon dispelled and more importantly mum felt the
same.
30 April 2026
Hartwood House is a beautiful care home in the lovely village of Lyndhurst. My friend is well looked after here by the compassionate staff. The food is superb and there are a great range of activities on offer and links with the local community. I thoroughly recommend Hartwood House.
10 April 2026
I love everything about Hartwood House; the staff are all lovely, and this is my home now.
10 April 2026
The care home my dear friend is in is like a 5 star hotel. All the staff from reception to the manager are so kind, and all deliver outstanding care to all residents and visitors with a smile on their faces at all times. Visiting is never too much for them. We are so happy he is now part of Hartwood
House and this amazing community.
07 April 2026
My grandad has been here for just over a year now. We cannot fault his care. The team are amazing, the highest quality of care is given. The food is beyond amazing, and the standard of the home is premium. Would 100% recommend to all.
12 March 2026
I cannot fault the care but I find Management very slow to respond to emails. I also was shocked at the annual increase which equates to £700 a month and this is around 9%. This means our money is dwindling. Never once in the time my relative has been there have they checked in for any financial
support check we are ok. Our money will run out in around 8 months. There's never a suggestion of chat to us. I feel really quite disappointed with this. I find the new manager less friendly than the old one and overall I am not feeling particularly happy with the home right now. Just to be clear a recent review put costs up at £8k per month. Up by £700 per month. Care staff are lovely but I feel management is a bit of a let down.
09 February 2026
After months of finding it difficult to cope at home by herself and coming out of a two week hospital stay on the Isle of Wight, we were faced with the challenge of what to do next. Our Sister had no family on the IOW so we visited six local Care homes on the mainland which were accessible to the
family in the New Forest. We gave each Care Home a rating for different aspects including ' Would we be Happy in the chosen Home ourselves'? Hartwood House came up with maximum points so our decision was easily made. The Staff were very helpful and made our Sister welcome from the very start. This is a difficult time for both our Sister and the rest of the family but it is great to know she is in the best place, being cared for and the family can visit with ease. Instead of being isolated on the Isle of Wight our Sister has come Home!
02 February 2026
Hartwood Care Home is set in delightful grounds in the New Forest, it is a lovely , homely environment for residents, which is beautifully furnished and decorated. The staff are extremely welcoming, caring and very attentive to my mums needs.
Her room is a very comfortable, decorated to a high
standard and kept very clean and tidy.
There are plenty of activities laid on for the residents if they wish to participate and the food provided is of excellent quality.
15 January 2026
On first approaching and entering Hartwood House, you would think you were going into a country hotel. The grounds are immaculately kept. Inside the public and private rooms are beautifully decorated and cared for. The lounges are set up so that they provide a cosy space to enjoy.
All of the
staff take time with the residents which makes it a truly caring environment.
Food and drink is of good quality. Various activities are available for residents to join in with throughout the day.
13 January 2026
All the staff at Hartwood were excellent. They treated my wife with kindness and dignity throughout her stay. Also, they gave me confidence as this was the first time I had to place my wife in care. They made my wife's stay excellent. Thank you all.
Latest Reviews for Hartwood House Care Home
02 July 2026
The care home offers a lovely place for short and long stays - it's more like a hotel. Good level of staff and excellent food. Very nice location and a lovely garden.
Administration and communication all very good.
30 June 2026
I have been here for 3 years. its my home, I am so happy.
29 June 2026
My mother is well cared for at Hartwood House. She loves the food and the staff and is stimulated daily. As her dementia progresses I am sure she will be cared for appropriately and have no qualms about her being there.
29 June 2026
Hartwood House is a well maintained, clean and safe environment. Frequent activities are organised and the food is great. Staff are friendly and my mum is very happy staying there. I would recommend this care home.
25 June 2026
Hartwood house is a beautiful care home exceptional environment very clean. We'll maintained attractive gardens with both trees shrubs and fragrant roses etc. there is comfy seating ares provides shaded areas if needed. The management and staff are friendly and provide calm and happy environment
which is important for our loved ones well-being. There is a good checking in system so people are accounted for in emergencies and safety whose in the building. There was a bit of confusion with new senso system that had been installed but now this has been sorted. There are a variety of activities during the week to encourage both physical and mental stimulation and a chance to make new freinds. In June celebration 10 years anniversary with a fete and lovely barbecue. Entertainment and fun for all generations to enjoy. The residents and families can be assured living there best life feeling safe and no need to worry as there needs are met. Thanks to all as each person has a role to play
25 June 2026
Thank you for a wonderful afternoon at Saturday's Summer fayre. It was nice to mix with staff and residents for gorgeous food and entertainment. The video on social media really summed up the event and enables relatives abroad to be able to view it. Well done Hartwood!
22 June 2026
After being in hospital I was looking for a care home to provide some respite care for my Dad who has dementia. I can't praise Hartwood House enough. They made the transition from hospital to the home as stress free as they could and were so kind and reassuring. Hartwood House is beautifully
decorated and has lovely facilities, the garden areas are a real bonus as Dad loves to be outside. They provide a full itinerary of activities and entertainment too and Dad is certainly making the most of all the delicious food! Above everything else what really makes Hartwood House so special is the staff. You are really made to feel welcome and almost part of a family, they are all so warm and friendly and nothing seems to be too much trouble. Dad was initially booked in for two weeks but this has been extended as we love it there so much!
22 June 2026
What a beautiful home for my father to spend his last days , months or even years. He is happy which is the most important thing.
There are always many carers to go round and they listen .
The home is beautifully furnished and his room has many of his own personal possessions which are looked
after by the carers as they would be in his own home.
The home is clean and also smells nice , like your own home.
Outside visits are attended by a member of staff if one of us cannot make the appointment.
We are very happy with our choice of Dads accommodation.
12 June 2026
When you first are looking for a nursing home in this case for restbite care for my mother. You want to know the environment is safe, caring but also an atmosphere of warmth where your love one can feel as home as possible in a new environment. From admissions to assessment and nursing care my Mum
has been looked with dignity, respect and a huge amount of patience, I am very grateful ti all the staff for there hard work and caring.
18 May 2026
I visit my friend regularly and can't praise Hartwood enough. From her first viewing
to the welcome received at the front door, the team go above and beyond for her. The home is most definitely a home from home and I feel assured she is well looked after. The home and gardens are kept in good
condition and there's always a nice tea and cake for us to enjoy when I visit
11 May 2026
My Mother came in for a respite and we were overwhelmed by the positive and friendly staff,
I felt from the very start this was a caring and professional home. I can not recommend it enough, I was concerned at leaving mum here but those worries were soon dispelled and more importantly mum felt the
same.
30 April 2026
Hartwood House is a beautiful care home in the lovely village of Lyndhurst. My friend is well looked after here by the compassionate staff. The food is superb and there are a great range of activities on offer and links with the local community. I thoroughly recommend Hartwood House.
10 April 2026
I love everything about Hartwood House; the staff are all lovely, and this is my home now.
10 April 2026
The care home my dear friend is in is like a 5 star hotel. All the staff from reception to the manager are so kind, and all deliver outstanding care to all residents and visitors with a smile on their faces at all times. Visiting is never too much for them. We are so happy he is now part of Hartwood
House and this amazing community.
07 April 2026
My grandad has been here for just over a year now. We cannot fault his care. The team are amazing, the highest quality of care is given. The food is beyond amazing, and the standard of the home is premium. Would 100% recommend to all.
12 March 2026
I cannot fault the care but I find Management very slow to respond to emails. I also was shocked at the annual increase which equates to £700 a month and this is around 9%. This means our money is dwindling. Never once in the time my relative has been there have they checked in for any financial
support check we are ok. Our money will run out in around 8 months. There's never a suggestion of chat to us. I feel really quite disappointed with this. I find the new manager less friendly than the old one and overall I am not feeling particularly happy with the home right now. Just to be clear a recent review put costs up at £8k per month. Up by £700 per month. Care staff are lovely but I feel management is a bit of a let down.
09 February 2026
After months of finding it difficult to cope at home by herself and coming out of a two week hospital stay on the Isle of Wight, we were faced with the challenge of what to do next. Our Sister had no family on the IOW so we visited six local Care homes on the mainland which were accessible to the
family in the New Forest. We gave each Care Home a rating for different aspects including ' Would we be Happy in the chosen Home ourselves'? Hartwood House came up with maximum points so our decision was easily made. The Staff were very helpful and made our Sister welcome from the very start. This is a difficult time for both our Sister and the rest of the family but it is great to know she is in the best place, being cared for and the family can visit with ease. Instead of being isolated on the Isle of Wight our Sister has come Home!
02 February 2026
Hartwood Care Home is set in delightful grounds in the New Forest, it is a lovely , homely environment for residents, which is beautifully furnished and decorated. The staff are extremely welcoming, caring and very attentive to my mums needs.
Her room is a very comfortable, decorated to a high
standard and kept very clean and tidy.
There are plenty of activities laid on for the residents if they wish to participate and the food provided is of excellent quality.
15 January 2026
On first approaching and entering Hartwood House, you would think you were going into a country hotel. The grounds are immaculately kept. Inside the public and private rooms are beautifully decorated and cared for. The lounges are set up so that they provide a cosy space to enjoy.
All of the
staff take time with the residents which makes it a truly caring environment.
Food and drink is of good quality. Various activities are available for residents to join in with throughout the day.
13 January 2026
All the staff at Hartwood were excellent. They treated my wife with kindness and dignity throughout her stay. Also, they gave me confidence as this was the first time I had to place my wife in care. They made my wife's stay excellent. Thank you all.