Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
These prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements.
They have plenty of parking on site.
Hartwood House Care Home has a Review Score of 9.9 (9.891) out of 10, based on 80 reviews in the last 2 years. Over all time Hartwood House Care Home has 169 reviews.
Review from H C (Daughter of Resident) published on 30 July 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for a lovely review. We pride ourselves on not only the care the residents but their loved ones too. I will pass this onto the team!
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Review from H M (Daughter of Resident) published on 17 July 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your kind words. There are so many different aspects to the home, we are delighted that you are happy with all of them. Wil pass this onto the team.
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Review from R H (Son-in-law of Resident) published on 24 June 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your kind words. When a resident joins us at Hartwood House they become part of our family, as do their loved ones. We are so glad that you felt not only that we gave your mother-in-law the support she needed, but also her family. It is such an important thing to us here, so thank you!
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Review from A P (Daughter of Resident) published on 24 June 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your kind words. We are so pleased that Mum now see's us as home, it is an absolute pleasure to have her with us. I will pass this onto the team!
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Review from T C (Son of Resident) published on 11 June 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for such a lovely review. We are very proud of our home and it it always wonderful to get such positive feedback!
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Review from K G (Daughter of Resident) published on 30 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your kind words from what is a truly difficult time. It was our pleasure to be able to care for Mum during her final days, she was just the most amazing lady. We were just so glad that we were able to accommodate you and your sisters and that you felt this was your home for that period of time also. I will pass your beautiful message onto the staff, thank you again.
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Review from A T (Daughter of Resident) published on 29 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
We are so glad that you felt Mum and you all as a family had such a positive experience with us here at Hartwood House. We really do pride ourselves on our food and making sure that we always have tasty seasonal options on the menu that nutritionally balanced and enjoyed by each individual. I will let Chef know that Mother enjoyed her meals, he will really appreciate that feedback. Creating a safe and loving environment is key, and we are glad that you all shared this feeling. Thank you so much, you are always welcome back here to see us!
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Review from C G (Granddaughter of Resident) published on 29 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
What a lovely review! We truly do have such a wonderful team here, we are a big family and our residents and their loved ones become part of this also. Being a warm and welcoming home is so important to us and I am glad that you felt this. Thank you for your kind words.
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Review from A H (Daughter of Resident) published on 29 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your amazing words of kindness. We are so pleased that you as a family had such a positive experience with us here at Hartwood House. All of the departments have such a vital impact on the residents time with us and I am so pleased that all of them exceeded your expectations. I will make sure all of these lovely comments are passed on to the team, thank you again.
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Review from Julienne G (Daughter of Resident) published on 16 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Firstly, thank you so for such an amazing review! Secondly, it was such a pleasure to have Dad with us, he bought a smile to all of our faces and we absolutely loved every minute that he was with us. We are glad to feel that as family members you were also welcomed with open arms, this is such a big thing for us here, you become part of the Hartwood family. I will pass your glowing feedback to all of the team. Thank you again!
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Review from Pauline D (Daughter of Resident) published on 9 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
What a glowing review! Thank you so much for your very kind words, it means so much to us. We are glad that Mum is happy with her room and that it has all of the facilities that she wanted. It is amazing to see how many friends Mum has made already and how involved she is with activities. We are delighted to hear that Mum is happy and I will absolutely pass your meaningful words onto the rest of the team!
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Review from M L (Nephew of Resident) published on 9 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your lovely feedback. We are so glad to hear that your uncle is settled and is receiving all of the help he needs. It is such a pleasure to have him here with us. I will pass your kind words onto the staff.
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Review from B H (Resident) published on 7 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for such an amazing review. We absolutely love having you here with us and we are glad that we are providing the 5 star service you were looking for. I will pass all of this onto the team - it is an absolute pleasure to care for you!
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Review from M P (Nephew of Resident) published on 7 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your lovely feedback. First impressions are so important so the fact you felt welcomed straight away is truly what we want. We also believe that communication is vital, all the way from the initial enquiry, right through to the residents entire stay with us. We are glad you felt your needs were met, as well as your Uncles. Thank you again for your glowing review, I will pass this onto the team!
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Review from H B (Son of Resident) published on 6 May 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your glowing review. I will pass your compliments onto Chef, we are so lucky to have such a talented kitchen team who provide the highest quality of standard food for all of our residents. You are absolutely more than welcome to come to us when its time and we are truly so happy to have Dad with us!
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Review from David S (Respite Resident) published on 29 April 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for such a glowing review. It was honestly such a pleasure to have you stay with us, we miss you already. Please know that you are welcome back whenever you like, even just to pop in and have a cup of tea and cake, we would love to see you again! Thank you for bringing so many smiles to our faces and making our job a delight. We hope to see you soon!
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Review from Janet S (Wife of Resident) published on 24 April 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your wonderful review. It was our absolute pleasure to look after your Husband for those 2 weeks! It is really important for us to offer lots of choice at meal times and give the residents a restaurant experience, so thank you for that lovely feedback. As we said on his departure, he is welcome back anytime (as are you - pop in for a cup of tea soon!).
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Review from J S (Son-in-law of Resident) published on 22 April 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your review. It was an absolute pleasure for us to be able to host your mother-in-laws 106th birthday party - what an amazing afternoon it was! The weekend in question was challenging due to sickness on our reception, so I do apologise that you had to wait to come in. We are so pleased that you and your Mother-in-law have had a positive experience here with us at Hartwood House, you know that you are welcome to pop in any time for a cup of tea and a catch up.
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Review from L J (Granddaughter of Resident) published on 16 April 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
What a glowing review! Thank you so much for your kind words. We are so proud of this home and the staff that have worked together to make it how it is today, striving to make every residents life better in every way possible. Socialising is such a hard thing for residents at first but so important, it has brought such a smile to our faces to see her making friends and joining in.
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Review from G B (Daughter of Resident) published on 1 April 2025
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Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
We are so pleased that Dad is happy with us here, we have seen such an improvement since he has been here with us. Our approach focuses on offering personalised care, ensuring that each resident receives the attention and support they need to feel comfortable and valued. Thank you so much for your kind words.
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The Review Score of 9.9 (9.891) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 79 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.891 for Hartwood House Care Home is calculated as follows: ( (854 Excellents x 5) + (69 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 939 Ratings = 4.891
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 79 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 79 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jun 2022
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Job Title: General Manager
Joined: 2018
What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood House. We put our residents first and provide a professional, friendly and supportive environment, ensuring our residents receive the highest level of care.
My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999, and I worked in the hospital setting in several roles and became Director of Nursing. We moved from London to Lyndhurst in 2018, and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.
About Me:
I enjoy living in the forest and the outdoors. My passion is my job, and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world. Our son is a Dr in research, and my daughter works for a medical consultant.
I believe that person-centred care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.
Job Title: Deputy Manager
Joined: 2024
What I do;
I am the deputy manager here at Hartwood House. I oversee all of the care for our residents and am in charge of all of the care team. I absolutely love my role and enjoy being hands-on and involved.
My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.
About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.
Job Title: Homes Admissions Advisor
Joined: 2024
What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.
My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.
Job Title: Activities Lead
Joined: 2022
What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.
My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.
About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.
Job Title: Head Chef
Joined: 2014
What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!
My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.
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