Hartwood House, Lyndhurst, Hampshire
Hartwood House, Lyndhurst, Hampshire
Hartwood House, Lyndhurst, Hampshire

Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community with provision for residents on an elderly, frail pathway. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

Hartwood House are the difference between quality and excellence.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

Group: Cinnamon Care Collection

Person in charge: Moira Baxter (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Multiple Sclerosis • Stroke • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 48

Shared Rooms: 1

Rooms with ensuite WC: 49

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hartwood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Hartwood House has a Review Score of 9.9 (9.887)

The Review Score of 9.9 (maximum of 10) for Hartwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Hartwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.887 for Hartwood House is calculated as follows: ( (392 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 433 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hartwood House is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 27 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    35
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartwood House?

  • Extremely LIKELY
    34
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartwood House

  • Daughter of Resident/Service User
    8
  • Friend of Resident/Service User
    7
  • Wife of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • more

I have been visiting my friend in Hartwood House for more than two years. I have always been very impressed with the standard of care that the residents receive. Also the cleanliness of all the rooms. It is without a doubt the best care home that I have visited. As a visitor, I am always made very welcome by the staff which adds to the pleasure of the visit.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Hartwood House are very caring and know all the residents on a first name basis. They go the extra mile.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has been living at Hartwood House for a year and I have always found her carers to be nothing short of wonderful.
I feel they really do care for Mum.
The surroundings are beautiful.
There is a lovely garden, and Lyndhurst is just a wheelchair ride away for coffee!
The food looks very good - I have eaten a curry on Halloween which was very tasty.
Our family are really happy with everything at Hartwood House.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lucy Lester, HAA at Hartwood House responded to this review on 25 May 2017:

Thank you for your warming words and we love having your mum as part of our Hartwood family, as well as you all too!

As the daughter of a new resident, I was apprehensive about visiting Mum at the care home for the first time.
Worries about how she would settle in and whether she would feel anxious or lonely were difficult to ignore.
However from arriving at Hartwood, I was greeted by friendly, smiling reception staff who offered to show me up to Mum's room, my concerns began to melt away.
Mum was returning from lunch with a carer and looked relaxed and content.
Her room was spotless but care had already been taken to nake it comfortable and homely with her belongings.
Spending those first few hours with Mum helped me realise what a wonderful new home she now has.
Everything is set up to give her the care and support she needs, not to mention fun and laughter too!

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lucy Lester, HAA at Hartwood House responded to this review on 23 May 2017:

Hello and thank you for such lovely comments. Your mum has quickly become part of our Hartwood family as have you all and we look forward to welcoming you to not just your visits but also to our regular events and activities that are planned through each month. We are also looking forward to meeting the family dog!

My sister and I moved our Dad to Hartwood House when his dementia was becoming severe. He settled quickly because of the outstanding care and attention he received. The staff treated Dad with respect, warmth and understanding at all times and showed the same kindness to us as a family. They also made Dad's last days comfortable and peaceful. I cannot praise the staff highly enough.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum went to Hartwood House for two and a half weeks respite care whilst I went on holiday. Although we were invited to look around when I first enquired about a room, Mum was still a bit apprehensive about going in, but she really enjoyed herself and it was a positive experience for her. The food was excellent, as were all the staff and there was always something going on which she could participate in. We would definitely recommend Hartwood House.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lucy Lester, HAA at Hartwood House responded to this review on 17 May 2017:

Hi Deborah
Thank you so much for your lovely review and we are all delighted your mum enjoyed her stay with us. She quickly became a member of our community and we'd love for her to visit again.....perhaps to one of our Wednesday coffee mornings at 11am?! Thank you again from all the team and we hope you had a lovely holiday.

The staff here are always friendly and helpful.
They care for your relative in a safe and happy environment.
Nothing is too much trouble.
Questions are always answered swiftly.
Requests are always dealt with promptly.
Fish and chips on Friday are a highlight of the week.
Entertainment laid on is very good. A shame not more residents choose to go.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic care by all the staff involved with my mum's care coupled with fantastic facilities and activities.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I moved my wife into Hartwood House on Tuesday 2nd May so my review covers a relatively short period. The actual day of the transfer from home to Hartwood could not have been better - her room was beautifully prepared and all staff were very helpful and understanding.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was very impressed. Having visited several homes in recent years, this was by far the nicest. The staff were so very nice from the receptionist to the carers. The home had a lovely ambience and the rooms are very pleasant. There are several areas for residents to sit with visitors as well as their own rooms. The high standard of decoration and cleaning was obviously very good. My relation seems very happy and that is lovely to see. As I have said, I was very impressed with my visit to this lovely home.

How likely would you be to recommend Hartwood House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We as a family have found the quality of care provided for our father is exceptional and together with the rooms, garden, food and general ambience of the home in our view could not be better.
All staff members, nurses and carers are making our father's last days as pleasant and comfortable as they possibly can and we are very grateful for everything that is being done on his behalf.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Without exception, staff have all cared for my wife with great care, sympathy and friendliness. As a visitor, I am made to feel welcome. The management and senior staff are visible and available at all times.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful calming place. Excellent facilities and would well recommend.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was a resident in the care of Hartwood from mid-July 2016 until the 26th of October when he died.
The care he received there was of the highest standard. He had a beautiful room/wet bathroom, it faced a patio and rockery. The food and cleanliness were excellent. The staff had regular breaks and never tired. I was a resident myself for 3 weeks and enjoyed it. There is so much space, the lounges are lovely - it's like being in a 5-star luxury hotel! I'd happily return there if the necessity arose. I wish the manager and her staff every success.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is well-appointed, spacious and the resident's rooms are large and well-furnished. Staff are always welcoming and friendly. Standard of care is very good, particularly on the nursing floor. Standard of hygiene and cleanliness are very high and residents are well presented and attention is given to their personal appearance. There are a wide range of activities to stimulate and encourage the residents which provide a range of experiences.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This has been the most amazing care home I've ever stepped into.
My mother-in-law needed respite care. She didn't want to go into the home but soon settled.
The staff and the care they gave her was so patient and understanding. You couldn't fault one single thing there.
Unlike most care homes there were no old age smells. We would definitely recommend it to anyone that is in need.
A very first class establishment.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a visitor to Hartwood House, I am very impressed by the calm and welcoming atmosphere of the home. All the staff are very friendly and caring to the residents, a varied range of activities are available each day.
Hartwood House is an extremely happy home.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hartwood is a happy and wonderful place for my grandma. Every single carer is just what they should be, patient, caring and willing to go the extra mile. My grandma seems really happy here and we enjoy visiting, especially with my children.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The staff at Hartwood House were first class when my Brother-in-law was taken there for the last week of his life. His wife, son, my husband, my daughter and myself spent nearly two days sitting at his bedside and we had excellent treatment. Nothing was too much trouble.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The atmosphere in Hartwood House is warm and welcoming. The staff at all levels are helpful and cheerful and kind. My friend does not take part in activities for health reasons. I have on occasions asked for help, when my friend needed to be made more comfortable - this wasn't a problem and was not 'rushed' in any way. Whilst my friend does not recognise me, she obviously recognised the voice of the carers - was obviously grateful.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I write on behalf of and in conjunction with my mother who was a resident for two weeks at Hartwood House. Generally speaking, we were both very pleased with the care and attention that was given by the staff. As a daughter, I personally was not pleased with ... Firstly, on arrival, I asked to speak with the person caring for my mother's personal care. The staff member took notice but informed me she was not available for the next couple of days but would pass on my very definite requests to the duty carer who was available the following day.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the moment we first arrived at Hartwood House, we were made to feel very welcome. The staff including the manager, all the carers and even the chef made us feel very at home. A very special thank you to the nursing and care team who worked through the night, they took as much care of us as they did my very poorly uncle, which endless cups of tea and words of support. I couldn't have wished for him to spend his final days anywhere more perfect. Thank you all.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I was moved from hospital to Hartwood House care home Lyndhurst. This was one month in the general and two months here. My situation changed for the better. The conditions and staff were excellent. This made the difference to me. I will shortly be going home. Looking forward to the changes. Hoping that carers will be equivalent to here. I cannot express enough for the condition here at Hartwood, cannot be bettered in any direction.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone at Hartwood House, all the staff and residents are such lovely people. My husband had wonderful care during his stay and all the facilities and activities were excellent. The staff are passionate about the care of the residents and were so very kind and caring. Just a lovely place.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has received excellent care following a partial hip replacement. She was confined mainly to her room for a couple of weeks as she recovered from her operation but its good to see her back in the communal area, sitting in the chair. Even though she has Alzheimers my aunt has improved physically with the help of the dedicated staff.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited a friend's mother who was having respite care for two weeks. I was amazed at the wonderful welcome and the entertainment that was taking place for the residents. A pianist was playing all the old favourite songs and the carers were encouraging the ladies to dance gently whilst they hold hands. Even my 95-year-old had a dance with me! The home is beautifully furnished (no wing chairs) and it did not have a "camouflage" perfume as it was so clean and bright! I would be very happy to live there !!

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Today myself, my wife and our two children visited my gran in Hartwood House for the first time while visiting from Australia. It's fair to say it exceeded all our expectations! The staff were incredibly friendly and attentive and we could see that gran was truly happy. It was so peaceful, spacious and well designed. All the rooms had views of the lovely gardens, which are immaculately maintained. There are a number of nice lounge areas and library is stocked full of interesting books.

The food and accommodation is more like a 5-star hotel than a retirement home, and the rooms are full of natural light.

We left in the knowledge that gran is happy and incredibly well looked after. Thanks to all the staff at Hartwood House for everything you do for her.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My wife and I visited a patient suffering terminal cancer on a number of occasions between March and June 2016. We were much impressed by the nursing care given to our friend and by the ambiance of the care home. The staff seemed very kind and considerate and made our friend's last months a time of peace and, given the circumstances, one that was as trouble-free and pain-free as possible. This meant he could receive friends and family in the best possible state.

How likely would you be to recommend Hartwood House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Hartwood House provided my father with exceptional care. From the first day we visited he was treated with the utmost respect and warmth. He moved in as an honoured guest but swiftly was made to feel one of the family. The tenderness and kindness shown not only to him but to the rest of our family has been wonderful and made what we all knew was a limited time very special, helping us and our children, who were always made to feel so welcome, build precious memories or our dad/grandpa. We cannot praise all of the staff highly enough and will be eternally grateful to them all.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was made to feel welcome and well cared for from the moment of arrival. House and gardens are immaculately kept. Staff were cheerful and friendly. There was an extensive programme of activities, but no compulsion to join in. Menus were available for choice to be made of next days meals, but the system occasionally stuttered, and breakfast in particular was sometimes a slightly disorganised event. Quality of ingredients was good, cooking variable. Overall standard of care was first rate.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home in my opinion is excellent. Superbly furnished and providing every comfort for the residents and visitors. The staff are friendly and caring and the standard of cleanliness is five star! Another friend of mine who resided there for several months tells me that the food is excellent.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My husband has been in Hartwood House on several occasions for respite care. On the last visit he was in the nursing wing. He was exceptionally well cared for by friendly professional staff who anticipated his needs and carried out the nursing aspects of his care to the letter. I was able to leave him knowing that he would be safe. I rate the home very highly.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother is 86 with Alzheimers. My father 91 has had to go into hospital so currently can not care for my mother. We tried 24 hour care at home but my mother was very aggressive and within 24 hours she was at Hartwood House for two weeks respite care which we hope to expand, probably to 2 - 3 months maybe longer. For the first week my mother had a difficult time because of her anger and confusion, however the calm and secure feeling at Hartwood House and in particular the experience and care of the staff has helped her settle and today although wanting to go home said id she could not go home then she as happy there.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful! After initial apprehensiveness from her family as to "were we doing the right thing" we haven't looked back. She has completely flourished since her arrival and now has a new family and home - a proper home and not somewhere where she's been "left". Staff are lovely and always very attentive, friendly and caring, food is superb and there is a small kitchenette where teas and coffees can be made, lots of open space and there is always something going on with regards to entertainment and socialising. We made the right decision and definitely into the right home.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a visitor I have only seen a small part of the home. Well provided sitting and dining areas. Attractive grounds but possibly not accessible t less able residents. Pleasant residents own room. I have not ever had a meal at the home but understand meals are good.

How likely would you be to recommend Hartwood House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother initially spent two weeks of respite at Hartwood House in March 2015. She was so happy and comfortable after the first week that she decided she would like to become a permanent resident. Fortunately there was a vacancy. Mother was able to keep the same room and she never returned to her own house. She feels secure and cared for and each time I see her she tells me she could not be happier because all the staff are lovely and always kind to her and the food is wonderful. She has company when she wants it with the option of the privacy of her own room. My sister and her husband live locally and are able to call in and see Mother at any time. As members of the Relatives Committee they regularly meet the Registered Manager and her staff, all of whom show the kindness, patience and respect for individual needs which make Hartwood such a happy place to be for a 96 year-old. Visitors (including pets by arrangement) are welcomed and the Manager goes out of her way to be friendly and helpful to relatives or visitors. She knows each resident personally which is very reassuring. Mother had one particularly delicate problem recently and it was resolved quickly and sensitively by the Manager and my sister working together.

Hartwood House has its own special atmosphere. The building is bright, warm and spotlessly clean with books and pictures providing interest and stimulation. Lounge areas are quiet, beautifully furnished and designed with an emphasis on natural daylight. Mother has outings, escorted visits to local shops and communal singing sessions led by a professional musician. Her own room is comfortable with a pleasant view over the garden and there is ample space to display the many family photographs that mean so much to her.

My Mum just loves her life. She is in a place that she could never have imagined in earlier years and we are most grateful to everyone at Hartwood House for the exceptional care they provide.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visited Gran today (Friday), and was once again reminded what a great place Hartwood is. She cannot stop singing its praises and it is well deserved.

While the home itself is amazingly well equipped and a lovely premises, it is the staff that make it what it is. Whether we visit with our dog or young daughter in tow the attitude and manner of the staff is always lovely. They clearly care so much about their residents and are so welcoming of visitors of all shapes and sizes that it is always a pleasure to pop in.

Thank you all so much for everything you do for my Gran and all the other residents, you do a hugely important job and you do it fantastically.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2014

Pinders Healthcare Design Award 2014

Recipient: Hartwood House

Date: Wednesday 02 Apr 2014

more details

Job Vacancies

Staff Profiles

Moria

Moria Baxter

Job Title: General Manager

Joined: 2014

Description:

I’ve been here at Hartwood House as General Manager for three years now and I cherish the home, our residents and our team. In my role, I manage the running of Hartwood to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. Hartwood House is lucky to be in the heart of Lyndhurst and is a beautiful home that our residents really do enjoying living in. That joy for life spills over into their fun and lively personalities that gives constant pleasure to not just me but my team too.

Experience
With over 20 years’ experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City and Guilds teaching certificate.

About me
I love working at Hartwood House but in my spare time I love getting out into the outdoors with my dog, spending time with my family, eating out and reading.

Lucy

Lucy Lester

Job Title: Home Admissions Advisor

Joined: 2017

Description:

My role is to be there to guide residents and their families through the process from their initial introduction to Hartwood House, their arrival and right through their stay with us, whether it be short term or long term. I am here to answer any queries regarding the home and the excellent care we provide. I also ensure relatives are kept informed about our events and activities so that they can join in when they wish to as they are as much a part of the home as everyone else.

Experience
In addition to a degree I have a post graduate in Forensics. I was a child minder for several years before I started a career in property and then progressed to the care industry. I have always enjoyed meeting people and hearing about their life experiences so being there to guide residents and families and assist with their move really is a dream job for me!

About Me
I’m lucky enough to live close to the New Forest and the beach so often spend my time walking with my family and our lovely dog Macy. I’m a keen cook and love trying new recipes and I also enjoy a good barbecue in the garden with family and friends.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hartwood House