This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)
Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)
This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)
Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)
Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.
Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room...
Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.
Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room and landscaped gardens. Every detail has been carefully considered to create a refined yet homely environment where residents feel safe, valued and at ease.
Compassionate, highly trained care teams deliver truly person-centred support, tailored to each individual’s needs, preferences and routines. A dedicated Wellbeing & Lifestyle Team provides a varied programme of daily activities, from creative workshops and fitness sessions to live entertainment and outings across the New Forest, helping residents remain active, independent and socially connected.
Cinnamon Care Collection invests in innovative technology to enhance resident safety and wellbeing, including Sensio RoomMate to help reduce falls and PainChek, an intelligent digital pain assessment tool. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.
At Hartwood House, residents enjoy excellent dining, engaging experiences and attentive 24-hour care, creating a vibrant community and a wonderful place to call home.
Contact Hartwood House Care Home to confirm what's included and get a personalised quote:
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
The price(s) shown are provided by the care home. Contact Hartwood House Care Home for full pricing details and T&Cs.
Hartwood House Care Home has a Review Score of 9.9 (9.915) out of 10, based on 64 reviews in the last 2 years.
Over all time Hartwood House Care Home has 200 reviews.
An exceptional experience for Dad and our whole family
We cannot thank the whole team enough for the care, kindness and dedication they showed my dad, David, during his two-week respite stay in August.
Dad's stay was arranged so that he could attend his daughter's wedding, which was an...
An exceptional experience for Dad and our whole family
We cannot thank the whole team enough for the care, kindness and dedication they showed my dad, David, during his two-week respite stay in August.
Dad's stay was arranged so that he could attend his daughter's wedding, which was an incredibly special family occasion. Without the support and care of the team, having Dad there to share such an important day simply would not have been possible. It meant an enormous amount to all of us.
From the moment Dad arrived, he was made to feel welcome, safe and genuinely cared for. Every member of staff we encountered was friendly, attentive, compassionate and kind. It was clear that they went above and beyond not just to meet his needs, but to make sure he was happy, comfortable and included.
Most importantly, Dad absolutely loved his stay. He settled in so well that he was genuinely sad to leave and return home. As a family, seeing him so relaxed, happy and at ease while away from home wa
Thank you so much for your wonderful review. We are delighted that we could support Dad during his respite stay and help make your Sister's wedding such a special and memorable occasion for your family. It was an absolute pleasure to have him stay with us.
It means a great deal to hear that Dad...
Thank you so much for your wonderful review. We are delighted that we could support Dad during his respite stay and help make your Sister's wedding such a special and memorable occasion for your family. It was an absolute pleasure to have him stay with us.
It means a great deal to hear that Dad felt so welcome, comfortable and happy during his time with us. Your kind words about our team are truly appreciated and will be shared with everyone.
The staff have been absolutely wonderful! Friendly, helpful, professional and made dads stay enjoyable, so much so that he he is now open to the idea of moving into a...
The staff have been absolutely wonderful! Friendly, helpful, professional and made dads stay enjoyable, so much so that he he is now open to the idea of moving into a similar facility where he lives.
Thank you so much for your lovely review. It was a pleasure to welcome your dad to Hartwood House, and were delighted to hear that he enjoyed his two-week respite stay with us.
It means so much to know that our team made him feel comfortable, supported and at home, particularly during such a...
Thank you so much for your lovely review. It was a pleasure to welcome your dad to Hartwood House, and were delighted to hear that he enjoyed his two-week respite stay with us.
It means so much to know that our team made him feel comfortable, supported and at home, particularly during such a special time as your wedding. Were also thrilled to hear that his experience has helped him feel more open to exploring similar care options closer to home.
We wish you and your family all the very best for the future, and thank you again for choosing Hartwood House.
The amenities, layout, variety and attractive environment at Hartwood House are excellent and well thought out especially for a wheelchair user. Residents and members of the staff are friendly and kind. The welcome we received; and that was also given to friends and family members who visited...
Food was excellent, activities varied and the thread of kindness was felt throughout the home.
Thank you so much for such a lovely review! We are delighted to hear that your husband's stay at Hartwood House was such a positive experience and that you, your family, and friends all felt so warmly welcomed. Creating a kind, supportive, and homely environment where residents can enjoy choice,...
Thank you so much for such a lovely review! We are delighted to hear that your husband's stay at Hartwood House was such a positive experience and that you, your family, and friends all felt so warmly welcomed. Creating a kind, supportive, and homely environment where residents can enjoy choice, independence, and personalised care is at the heart of everything we do, so it is wonderful to know this came across throughout your time with us.
Thank you once again for your kind words and for trusting us with your husband's care. We wish you both all the very best for the future.
Respite care was required for 7 nights to cover a family wedding. As the distance was too far away to leave mum safely at home we chose Hartwood house as local to mum. As this was the first time she had stayed away from home we wanted the best experience for her. We were not disappointed. Everyone...
Respite care was required for 7 nights to cover a family wedding. As the distance was too far away to leave mum safely at home we chose Hartwood house as local to mum. As this was the first time she had stayed away from home we wanted the best experience for her. We were not disappointed. Everyone was so friendly caring and helpful. Beautifully appointed room with a welcome card and bouquet on arrival. All the services were first class and we knew mum would be well looked after. Would definitely recommend Hartwood house a five star experience. Well done.
Thank you so much for taking the time to leave such a wonderful review.
We are absolutely delighted to hear that your mum's first respite stay with us was such a positive experience. We understand how important it is to find the right support for a loved one, particularly when they have never...
Thank you so much for taking the time to leave such a wonderful review.
We are absolutely delighted to hear that your mum's first respite stay with us was such a positive experience. We understand how important it is to find the right support for a loved one, particularly when they have never stayed away from home before, so it is lovely to know that Hartwood House provided the reassurance and peace of mind you were looking for whilst attending your family wedding.
Our team takes great pride in creating a warm and welcoming environment, and we are pleased that the little touches, including the welcome card and bouquet, helped your mum feel at home from the moment she arrived. It is also wonderful to hear your kind comments about our team, accommodation and services. Knowing that you felt confident your mum was well cared for means a great deal to us.
Thank you once again.
Administration and communication all very good.
Administration and communication all very good.
Thank you so much for your wonderful review and for taking the time to share your experience. We are delighted to hear that you found our home to be such a welcoming and comfortable place to stay. Your kind comments about our caring team, the quality of our food, our beautiful surroundings, and our...
Thank you so much for your wonderful review and for taking the time to share your experience. We are delighted to hear that you found our home to be such a welcoming and comfortable place to stay. Your kind comments about our caring team, the quality of our food, our beautiful surroundings, and our communication mean a great deal to us. We truly appreciate your feedback and hope to welcome you again in the future.
I have been here for 3 years. its my home, I am so happy.
I have been here for 3 years. its my home, I am so happy.
Thank you so much for your lovely review. It means the world to us to hear that you feel so happy and that our home has been your home for the past three years. We are privileged to be part of your journey and are grateful for your kind words. Thank you for being such a valued member of our community.
My mother is well cared for at Hartwood House. She loves the food and the staff and is stimulated daily. As her dementia progresses I am sure she will be cared for appropriately and have no qualms about her being there.
My mother is well cared for at Hartwood House. She loves the food and the staff and is stimulated daily. As her dementia progresses I am sure she will be cared for appropriately and have no qualms about her being there.
Thank you for your lovely review and for sharing your experience with Hartwood House. We are so pleased to hear that your mother is happy, enjoys the food, and feels supported by our caring team. It is especially meaningful to know that you have confidence in the care we provide as her needs...
Thank you for your lovely review and for sharing your experience with Hartwood House. We are so pleased to hear that your mother is happy, enjoys the food, and feels supported by our caring team. It is especially meaningful to know that you have confidence in the care we provide as her needs change. We are committed to delivering compassionate, person-centred care that adapts to each resident's individual journey. Thank you for placing your trust in us and for your kind words.
Hartwood House is a well maintained, clean and safe environment. Frequent activities are organised and the food is great. Staff are friendly and my mum is very happy staying there. I would recommend this care home.
Hartwood House is a well maintained, clean and safe environment. Frequent activities are organised and the food is great. Staff are friendly and my mum is very happy staying there. I would recommend this care home.
Thank you so much for taking the time to share your kind feedback. We are delighted to hear that your mum is happy at Hartwood House and that you have had such a positive experience with us. It is wonderful to know that you appreciate our clean, safe environment, the variety of activities we...
Thank you so much for taking the time to share your kind feedback. We are delighted to hear that your mum is happy at Hartwood House and that you have had such a positive experience with us. It is wonderful to know that you appreciate our clean, safe environment, the variety of activities we provide, the quality of our food, and the friendliness of our team. Our staff work hard to create a welcoming and caring home where every resident feels valued and supported.Thank you again for your recommendation.
Hartwood house is a beautiful care home exceptional environment very clean. We'll maintained attractive gardens with both trees shrubs and fragrant roses etc. there is comfy seating ares provides shaded areas if needed. The management and staff are friendly and provide calm and happy environment...
Hartwood house is a beautiful care home exceptional environment very clean. We'll maintained attractive gardens with both trees shrubs and fragrant roses etc. there is comfy seating ares provides shaded areas if needed. The management and staff are friendly and provide calm and happy environment which is important for our loved ones well-being. There is a good checking in system so people are accounted for in emergencies and safety whose in the building. There was a bit of confusion with new senso system that had been installed but now this has been sorted. There are a variety of activities during the week to encourage both physical and mental stimulation and a chance to make new freinds. In June celebration 10 years anniversary with a fete and lovely barbecue. Entertainment and fun for all generations to enjoy. The residents and families can be assured living there best life feeling safe and no need to worry as there needs are met. Thanks to all as each person has a role to play
Thank you for taking the time to share such a thoughtful and detailed review of Hartwood House.
We are delighted to hear that you appreciate our beautiful home. Creating a safe, comfortable, and enjoyable setting for our residents and their loved ones is at the heart of everything we do, so your...
Thank you for taking the time to share such a thoughtful and detailed review of Hartwood House.
We are delighted to hear that you appreciate our beautiful home. Creating a safe, comfortable, and enjoyable setting for our residents and their loved ones is at the heart of everything we do, so your kind comments about our team, management, activities, and overall atmosphere mean a great deal to us.
It was wonderful to celebrate our 10th anniversary with residents, families, friends, and the wider community. We are so pleased that you enjoyed the fte, it brought together all generations for a memorable occasion.
Your recognition of the dedication and teamwork shown by every member of staff is greatly appreciated.
Thank you once again for your kind words and continued support.
Thank you for a wonderful afternoon at Saturday's Summer fayre. It was nice to mix with staff and residents for gorgeous food and entertainment. The video on social media really summed up the event and enables relatives abroad to be able to view it. Well done Hartwood!
Thank you for a wonderful afternoon at Saturday's Summer fayre. It was nice to mix with staff and residents for gorgeous food and entertainment. The video on social media really summed up the event and enables relatives abroad to be able to view it. Well done Hartwood!
Thank you for your lovely review and for joining us at our Summer Fayre.
We are delighted to hear that you enjoyed the afternoon and had the opportunity to spend time with our residents, families, and team members while enjoying the food and entertainment. Events such as these are a wonderful...
Thank you for your lovely review and for joining us at our Summer Fayre.
We are delighted to hear that you enjoyed the afternoon and had the opportunity to spend time with our residents, families, and team members while enjoying the food and entertainment. Events such as these are a wonderful way to bring everyone together and create special memories.
We are also pleased that you enjoyed the video shared on social media. Being able to connect with relatives and friends who are unable to attend in person, including those living abroad, is very important to us, and it is wonderful to know that the video helped them feel part of the celebration.
Thank you for your kind words and support. We look forward to welcoming you to future events at Hartwood House.
After being in hospital I was looking for a care home to provide some respite care for my Dad who has dementia. I can't praise Hartwood House enough. They made the transition from hospital to the home as stress free as they could and were so kind and reassuring. Hartwood House is beautifully...
After being in hospital I was looking for a care home to provide some respite care for my Dad who has dementia. I can't praise Hartwood House enough. They made the transition from hospital to the home as stress free as they could and were so kind and reassuring. Hartwood House is beautifully decorated and has lovely facilities, the garden areas are a real bonus as Dad loves to be outside. They provide a full itinerary of activities and entertainment too and Dad is certainly making the most of all the delicious food! Above everything else what really makes Hartwood House so special is the staff. You are really made to feel welcome and almost part of a family, they are all so warm and friendly and nothing seems to be too much trouble. Dad was initially booked in for two weeks but this has been extended as we love it there so much!
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that your father's transition from hospital to Hartwood House was as smooth and reassuring as possible during what can often be a challenging time for families. It is especially rewarding to know...
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that your father's transition from hospital to Hartwood House was as smooth and reassuring as possible during what can often be a challenging time for families. It is especially rewarding to know that he has settled in well, is enjoying the activities, entertainment, and delicious meals, and is making the most of our garden spaces.
Your kind words about our team mean a great deal to us. We strive to create a supportive environment where residents and their families feel valued and at home, so it is lovely to hear that you feel part of the Hartwood House family.
Thank you for placing your trust in us to care for your father. We are thrilled that his stay has been such a positive experience that you chose to extend it, and we look forward to continuing to support both him and your family.
The home is beautifully furnished and his room has many of his own personal possessions which are looked...
We are very happy with our choice of Dads accommodation.
Thank you so much for taking the time to share your wonderful review.
We are truly touched by your kind words and delighted to hear that your father is happy and comfortable with us. Knowing that he feels at home and that you have confidence in the care and support we provide means a great deal...
Thank you so much for taking the time to share your wonderful review.
We are truly touched by your kind words and delighted to hear that your father is happy and comfortable with us. Knowing that he feels at home and that you have confidence in the care and support we provide means a great deal to our entire team.
Thank you also for recognising the support our staff provide with external appointments and for highlighting their attentiveness and willingness to listen. Your feedback will be shared with the team, who will be delighted to know that their efforts have made such a positive difference to your father and your family.
Thank you again.
When you first are looking for a nursing home in this case for restbite care for my mother. You want to know the environment is safe, caring but also an atmosphere of warmth where your love one can feel as home as possible in a new environment. From admissions to assessment and nursing care my Mum...
When you first are looking for a nursing home in this case for restbite care for my mother. You want to know the environment is safe, caring but also an atmosphere of warmth where your love one can feel as home as possible in a new environment. From admissions to assessment and nursing care my Mum has been looked with dignity, respect and a huge amount of patience, I am very grateful ti all the staff for there hard work and caring.
Thank you for taking the time to share your feedback. We are delighted to hear that your mother's respite stay has been a positive experience and that you felt reassured by the care and support provided throughout the admission, assessment and nursing process.
Creating a safe, welcoming and...
Thank you for taking the time to share your feedback. We are delighted to hear that your mother's respite stay has been a positive experience and that you felt reassured by the care and support provided throughout the admission, assessment and nursing process.
Creating a safe, welcoming and homely environment where residents are treated with dignity, respect and compassion is at the heart of everything we do. Your kind comments about the patience, dedication and caring approach of our team are greatly appreciated and will be shared with all staff.
Thank you for placing your trust in us and for recognising the hard work of our team.
to the welcome received at the front door, the team go above and beyond for her. The home is most definitely a home from home and I feel assured she is well looked after. The home and gardens are kept in good...
to the welcome received at the front door, the team go above and beyond for her. The home is most definitely a home from home and I feel assured she is well looked after. The home and gardens are kept in good condition and there's always a nice tea and cake for us to enjoy when I visit
It means a great deal to our team to know that Hartwood feels like a true "home from home"...
Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that both you and your friend have had such a positive experience with us from the very first viewing onwards.It means a great deal to our team to know that Hartwood feels like a true "home from home" and that you feel reassured your friend is being well cared for. We take great pride in creating a welcoming environment for our residents and visitors and we're so pleased you enjoy spending time here together - especially with tea and cake!
I felt from the very start this was a caring and professional home. I can not recommend it enough, I was concerned at leaving mum here but those worries were soon dispelled and more importantly mum felt...
I felt from the very start this was a caring and professional home. I can not recommend it enough, I was concerned at leaving mum here but those worries were soon dispelled and more importantly mum felt the same.
Thank you so much for taking the time to leave such a heartwarming review. We understand that its such a difficult time for you as a Family, its so important that we are able to give you that comfort and security. I will pass your amazing feedback onto the Team!
Hartwood House is a beautiful care home in the lovely village of Lyndhurst. My friend is well looked after here by the compassionate staff. The food is superb and there are a great range of activities on offer and links with the local community. I thoroughly recommend Hartwood House.
Hartwood House is a beautiful care home in the lovely village of Lyndhurst. My friend is well looked after here by the compassionate staff. The food is superb and there are a great range of activities on offer and links with the local community. I thoroughly recommend Hartwood House.
Thank you for taking the time to write us such a lovely review. We are so pleased that you are happy with all aspects of Hartwood House. I will pass all of your comments on to the rest of the Team!
I love everything about Hartwood House; the staff are all lovely, and this is my home now.
I love everything about Hartwood House; the staff are all lovely, and this is my home now.
It is our absolute pleasure to look after you! You bring such joy and laughter to this home! We are so pleased that you are happy here and thank you for taking the time to write us such a lovely review!
The care home my dear friend is in is like a 5 star hotel. All the staff from reception to the manager are so kind, and all deliver outstanding care to all residents and visitors with a smile on their faces at all times. Visiting is never too much for them. We are so happy he is now part of...
The care home my dear friend is in is like a 5 star hotel. All the staff from reception to the manager are so kind, and all deliver outstanding care to all residents and visitors with a smile on their faces at all times. Visiting is never too much for them. We are so happy he is now part of Hartwood House and this amazing community.
Thank you so much for taking the time to write such a lovely review! It is so important to us that our visitors as well as our residents feel part of the Hartwood House Family! We are so pleased that you are happy with all aspects of the home, it is a pleasure for us to care for your wonderful Friend. Thank you again!
My grandad has been here for just over a year now. We cannot fault his care. The team are amazing, the highest quality of care is given. The food is beyond amazing, and the standard of the home is premium. Would 100% recommend to all.
My grandad has been here for just over a year now. We cannot fault his care. The team are amazing, the highest quality of care is given. The food is beyond amazing, and the standard of the home is premium. Would 100% recommend to all.
Thank you so much for taking the time to leave such a lovely review! We really do value our high level of care and making sure that its person led. Our Chef carefully curates all of the homes menu's, making the food seasonal and locally sourced. We are so glad to hear that your Grandad, and you as a Family are happy with Hartwood! Thank you again.
I cannot fault the care but I find Management very slow to respond to emails. I also was shocked at the annual increase which equates to £700 a month and this is around 9%. This means our money is dwindling. Never once in the time my relative has been there have they checked in for any financial...
I cannot fault the care but I find Management very slow to respond to emails. I also was shocked at the annual increase which equates to £700 a month and this is around 9%. This means our money is dwindling. Never once in the time my relative has been there have they checked in for any financial support check we are ok. Our money will run out in around 8 months. There's never a suggestion of chat to us. I feel really quite disappointed with this. I find the new manager less friendly than the old one and overall I am not feeling particularly happy with the home right now. Just to be clear a recent review put costs up at £8k per month. Up by £700 per month. Care staff are lovely but I feel management is a bit of a let down.
Thank you for taking the time to leave your feedback on carehome.co.uk.
We are very pleased to hear your positive comments about the care and support provided to your loved one, and we truly appreciate you awarding us the maximum score for care. Delivering high-quality, compassionate care is our...
Thank you for taking the time to leave your feedback on carehome.co.uk.
We are very pleased to hear your positive comments about the care and support provided to your loved one, and we truly appreciate you awarding us the maximum score for care. Delivering high-quality, compassionate care is our top priority, so it is very encouraging for the team to know this is recognised.
We are sorry to hear about your concerns regarding administration and communication. Following your review on google, we are aware our General Manager did make contact to discuss this with you; however, we understand it was not a convenient time to continue the conversation. Our General Manager is available to speak further at a time that suits you and remain available whenever it is convenient for you to continue the discussion.
Thank you again for sharing your feedback with us. It is always valuable in helping us improve, and we look forward to speaking with you soon.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Our notice boards on every floor are so much more than a place to display information – Residents can look back at photographs from recent activities, see what’s coming up...
A peaceful morning with Resident Mo ?? There’s something so special about taking time to enjoy the simple things in life. Today our lovely resident Mo was relaxing in the...
Yesterday, we came together for our annual Summer Fayre and to mark an incredible milestone – 10 wonderful years of Cinnamon Care Collection. A huge thank you to our amazing...
There are no upcoming events for Hartwood House Care Home.
There are no accreditations posted yet for Hartwood House Care Home.
What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their...
What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their families, and friends of Hartwood House. We are a luxury care home nestled in the heart of the New Forest, offering exceptional care in a truly homely setting. We believe outstanding care is built on trust, kindness and genuine relationships, and we take great pride in creating a place where residents feel safe, valued and truly at home.
My Experience – With extensive experience in elderly care, dementia support, and team leadership, I have successfully managed and improved multiple care settings. I thrive on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.
About Me - Beyond my professional life, I love spending time with my family and exploring my interests in psychology, arts, photography, and beauty. Balancing my career and personal passions keeps me motivated and inspired every day.
As Deputy Manager at Hartwood House, I help lead the day-to-day operations of the home, working alongside residents, their loved ones, and...
What I DoMy role includes supporting and developing staff, monitoring the quality of care provided, and helping to maintain the highest standards across the home. By fostering a culture of compassion, respect, and teamwork, I strive to ensure that Hartwood House remains a place where residents feel safe, valued, and truly at home.
My ExperienceI started my journey in the care sector as a Care Assistant, gaining invaluable hands-on experience supporting residents and their families. Driven by a desire to make a positive difference, I progressed into a Care Coordinator role before being promoted to Deputy Manager. Each step of my career has strengthened my commitment to delivering high-quality, person-centred care and supporting teams to provide the best possible experience for those we care for.
About MeOutside of work, my greatest passion is travelling. I enjoy exploring new places, experiencing different cultures, and creating lasting memories with family and friends. In fact, I almost always have my next holiday planned, as having something exciting to look forward to is something I really enjoy. Travelling helps me recharge, gain new perspectives, and bring positivity and enthusiasm into both my personal and professional life.
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to...
What I Do:My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. As Admissions Advisor at Hartwood House, no two days are ever the same — and that’s exactly what I love about my role. From welcoming families for their first visit, to guiding them through the enquiry process and helping them make informed decisions, I am here to ensure every interaction feels personal, supportive and reassuring.
My Experience:With five years’ experience in the care sector, I truly feel I have found my calling. Supporting families at what can often be an emotional and uncertain time is something I consider both a responsibility and a privilege.
Before moving into care, I worked in hospitality, where I developed a genuine passion for working with people and delivering exceptional service. That background has shaped my approach — I believe families should feel listened to, valued and completely at ease from their very first conversation with us.
For me, this role is about more than admissions; it’s about building trust, creating relationships and helping families feel confident that Hartwood House is the right place for their loved one.
As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred...
What I do:As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred environment for residents. My role focuses on enhancing quality of life through meaningful activities that promote physical, emotional, and social well-being.
I design and deliver a diverse programme tailored to individual interests, abilities, and life histories—ranging from creative arts and gentle exercise to social events and community connections. I believe that every moment matters, and I strive to ensure each resident feels valued and included.
My Experience:I began supporting the Activities Lead and quickly grew in confidence and creativity, learning how to plan and deliver inclusive, engaging programmes tailored to individual needs and interests. This experience led me to progress into the role of Activities Lead myself.
Now, I combine my care background with my passion for wellbeing to create meaningful activities that enhance residents’ quality of life, ensuring everyone feels valued, included, and supported.
About Me:I spend most of my time out with my Friends, they are such a huge part of my life. I enjoy meeting everyone at the local pub on a Friday; this has been a tradition for many years. I have 2 beautiful cats that I adore. I absolutely love animals; I find them to be so therapeutic.
I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal...
What I do;I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years, and I love working here. What keeps me keen is sharing my love for food, as I understand the importance of our residents and staff to enjoy great meals!
My experience;I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;I love food, enjoy playing football and listening to music. My little boy keeps me busy, and my wife runs her own baby swimming business. I often take our son along to her classes.
As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe,...
What I do:As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe, well-maintained, and fully operational at all times. I carry out regular inspections, preventative maintenance, and repairs to create a comfortable and secure environment for both residents and staff.
My role includes overseeing health and safety compliance, managing contractors, maintaining records, and responding promptly to any maintenance issues. I also support the wider team by ensuring all systems—from heating and lighting to safety equipment—are functioning efficiently.
Above all, I take pride in helping provide a safe, homely, and welcoming environment where residents can feel comfortable and cared for every day.
My Experience:I bring over 30 years of engineering experience from my time with BT, where I was based at Heathrow Airport. In this role, I was responsible for maintaining and supporting communication systems and cabling infrastructure, ensuring reliable and efficient service in a high-demand environment.
After relocating further south, I transitioned into the care sector, joining our sister home, Mornington Court, as a Maintenance Assistant. This role allowed me to apply my technical skills in a new setting, focusing on creating a safe and comfortable environment for residents.
I then moved to Hartwood House Care Home, where I now work as Maintenance Manager. In this role, I continue to build on my experience, overseeing all aspects of maintenance and contributing to the smooth day-to-day running of the home.
About Me:Outside of work, I’m a big sports enthusiast, with a real passion for golf—any chance I get, I’ll be out on the course. I also enjoy playing snooker in my spare time.
I’m a dedicated football fan and hold a season ticket with Fulham Football Club, rarely missing a game and always supporting the team.
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 50 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartwood House Care Home to verify any information. View our terms and conditions. Hartwood House Care Home has an Enhanced Service -what an Enhanced Service includes.