Hartwood House, Lyndhurst, Hampshire
Hartwood House, Lyndhurst, Hampshire
Hartwood House, Lyndhurst, Hampshire

Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional residential care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community with provision for residents on an elderly, frail pathway. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

Hartwood House are the difference between quality and excellence.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

Group: Cinnamon Care Collection

Person in charge: Moira Baxter (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Multiple Sclerosis • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 49

Shared Rooms: 1

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Hartwood House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Hartwood House has a Review Score of 9.8 (9.791)

The Review Score of 9.8 (maximum of 10) for Hartwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Hartwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.791 for Hartwood House is calculated as follows: ( (210 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 254 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hartwood House is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered beds ÷ 5). 20 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartwood House?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartwood House

  • Friend of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Grandson of Resident/Service User
    2
  • more

As a visitor to Hartwood House, I am very impressed by the calm and welcoming atmosphere of the home. All the staff are very friendly and caring to the residents, a varied range of activities are available each day.
Hartwood House is an extremely happy home.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hartwood is a happy and wonderful place for my grandma. Every single carer is just what they should be, patient, caring and willing to go the extra mile. My grandma seems really happy here and we enjoy visiting, especially with my children.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Homely facility, competent and friendly staff. Excellent patient, well managed.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Hartwood House were first class when my Brother-in-law was taken there for the last week of his life. His wife, son, my husband, my daughter and myself spent nearly two days sitting at his bedside and we had excellent treatment. Nothing was too much trouble.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The atmosphere in Hartwood House is warm and welcoming. The staff at all levels are helpful and cheerful and kind. My friend does not take part in activities for health reasons. I have on occasions asked for help, when my friend needed to be made more comfortable - this wasn't a problem and was not 'rushed' in any way. Whilst my friend does not recognise me, she obviously recognised the voice of the carers - was obviously grateful.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I write on behalf of and in conjunction with my mother who was a resident for two weeks at Hartwood House. Generally speaking, we were both very pleased with the care and attention that was given by the staff. As a daughter, I personally was not pleased with ... Firstly, on arrival, I asked to speak with the person caring for my mother's personal care. The staff member took notice but informed me she was not available for the next couple of days but would pass on my very definite requests to the duty carer who was available the following day.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the moment we first arrived at Hartwood House, we were made to feel very welcome. The staff including the manager, all the carers and even the chef made us feel very at home. A very special thank you to the nursing and care team who worked through the night, they took as much care of us as they did my very poorly uncle, which endless cups of tea and words of support. I couldn't have wished for him to spend his final days anywhere more perfect. Thank you all.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I was moved from hospital to Hartwood House care home Lyndhurst. This was one month in the general and two months here. My situation changed for the better. The conditions and staff were excellent. This made the difference to me. I will shortly be going home. Looking forward to the changes. Hoping that carers will be equivalent to here. I cannot express enough for the condition here at Hartwood, cannot be bettered in any direction.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone at Hartwood House, all the staff and residents are such lovely people. My husband had wonderful care during his stay and all the facilities and activities were excellent. The staff are passionate about the care of the residents and were so very kind and caring. Just a lovely place.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has received excellent care following a partial hip replacement. She was confined mainly to her room for a couple of weeks as she recovered from her operation but its good to see her back in the communal area, sitting in the chair. Even though she has Alzheimers my aunt has improved physically with the help of the dedicated staff.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited a friend's mother who was having respite care for two weeks. I was amazed at the wonderful welcome and the entertainment that was taking place for the residents. A pianist was playing all the old favourite songs and the carers were encouraging the ladies to dance gently whilst they hold hands. Even my 95-year-old had a dance with me! The home is beautifully furnished (no wing chairs) and it did not have a "camouflage" perfume as it was so clean and bright! I would be very happy to live there !!

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Today myself, my wife and our two children visited my gran in Hartwood House for the first time while visiting from Australia. It's fair to say it exceeded all our expectations! The staff were incredibly friendly and attentive and we could see that gran was truly happy. It was so peaceful, spacious and well designed. All the rooms had views of the lovely gardens, which are immaculately maintained. There are a number of nice lounge areas and library is stocked full of interesting books.

The food and accommodation is more like a 5-star hotel than a retirement home, and the rooms are full of natural light.

We left in the knowledge that gran is happy and incredibly well looked after. Thanks to all the staff at Hartwood House for everything you do for her.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My wife and I visited a patient suffering terminal cancer on a number of occasions between March and June 2016. We were much impressed by the nursing care given to our friend and by the ambiance of the care home. The staff seemed very kind and considerate and made our friend's last months a time of peace and, given the circumstances, one that was as trouble-free and pain-free as possible. This meant he could receive friends and family in the best possible state.

How likely would you be to recommend Hartwood House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Hartwood House provided my father with exceptional care. From the first day we visited he was treated with the utmost respect and warmth. He moved in as an honoured guest but swiftly was made to feel one of the family. The tenderness and kindness shown not only to him but to the rest of our family has been wonderful and made what we all knew was a limited time very special, helping us and our children, who were always made to feel so welcome, build precious memories or our dad/grandpa. We cannot praise all of the staff highly enough and will be eternally grateful to them all.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was made to feel welcome and well cared for from the moment of arrival. House and gardens are immaculately kept. Staff were cheerful and friendly. There was an extensive programme of activities, but no compulsion to join in. Menus were available for choice to be made of next days meals, but the system occasionally stuttered, and breakfast in particular was sometimes a slightly disorganised event. Quality of ingredients was good, cooking variable. Overall standard of care was first rate.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home in my opinion is excellent. Superbly furnished and providing every comfort for the residents and visitors. The staff are friendly and caring and the standard of cleanliness is five star! Another friend of mine who resided there for several months tells me that the food is excellent.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My husband has been in Hartwood House on several occasions for respite care. On the last visit he was in the nursing wing. He was exceptionally well cared for by friendly professional staff who anticipated his needs and carried out the nursing aspects of his care to the letter. I was able to leave him knowing that he would be safe. I rate the home very highly.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother is 86 with Alzheimers. My father 91 has had to go into hospital so currently can not care for my mother. We tried 24 hour care at home but my mother was very aggressive and within 24 hours she was at Hartwood House for two weeks respite care which we hope to expand, probably to 2 - 3 months maybe longer. For the first week my mother had a difficult time because of her anger and confusion, however the calm and secure feeling at Hartwood House and in particular the experience and care of the staff has helped her settle and today although wanting to go home said id she could not go home then she as happy there.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful! After initial apprehensiveness from her family as to "were we doing the right thing" we haven't looked back. She has completely flourished since her arrival and now has a new family and home - a proper home and not somewhere where she's been "left". Staff are lovely and always very attentive, friendly and caring, food is superb and there is a small kitchenette where teas and coffees can be made, lots of open space and there is always something going on with regards to entertainment and socialising. We made the right decision and definitely into the right home.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a visitor I have only seen a small part of the home. Well provided sitting and dining areas. Attractive grounds but possibly not accessible t less able residents. Pleasant residents own room. I have not ever had a meal at the home but understand meals are good.

How likely would you be to recommend Hartwood House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother initially spent two weeks of respite at Hartwood House in March 2015. She was so happy and comfortable after the first week that she decided she would like to become a permanent resident. Fortunately there was a vacancy. Mother was able to keep the same room and she never returned to her own house. She feels secure and cared for and each time I see her she tells me she could not be happier because all the staff are lovely and always kind to her and the food is wonderful. She has company when she wants it with the option of the privacy of her own room. My sister and her husband live locally and are able to call in and see Mother at any time. As members of the Relatives Committee they regularly meet the Registered Manager and her staff, all of whom show the kindness, patience and respect for individual needs which make Hartwood such a happy place to be for a 96 year-old. Visitors (including pets by arrangement) are welcomed and the Manager goes out of her way to be friendly and helpful to relatives or visitors. She knows each resident personally which is very reassuring. Mother had one particularly delicate problem recently and it was resolved quickly and sensitively by the Manager and my sister working together.

Hartwood House has its own special atmosphere. The building is bright, warm and spotlessly clean with books and pictures providing interest and stimulation. Lounge areas are quiet, beautifully furnished and designed with an emphasis on natural daylight. Mother has outings, escorted visits to local shops and communal singing sessions led by a professional musician. Her own room is comfortable with a pleasant view over the garden and there is ample space to display the many family photographs that mean so much to her.

My Mum just loves her life. She is in a place that she could never have imagined in earlier years and we are most grateful to everyone at Hartwood House for the exceptional care they provide.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visited Gran today (Friday), and was once again reminded what a great place Hartwood is. She cannot stop singing its praises and it is well deserved.

While the home itself is amazingly well equipped and a lovely premises, it is the staff that make it what it is. Whether we visit with our dog or young daughter in tow the attitude and manner of the staff is always lovely. They clearly care so much about their residents and are so welcoming of visitors of all shapes and sizes that it is always a pleasure to pop in.

Thank you all so much for everything you do for my Gran and all the other residents, you do a hugely important job and you do it fantastically.

How likely would you be to recommend Hartwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2014

Pinders Healthcare Design Award 2014

Recipient: Hartwood House

Date: Wednesday 02 Apr 2014

more details

Job Vacancies

Staff Profiles

Moria

Moria Baxter

Job Title: Home Manager

Joined: 2014

Description:

Moira was appointed as the Home Manager of Hartwood House in July 2014.

Moira has 30 years experience of working within the care industry including considerable experience working as a Care Home Manager and then a Regional Manager for a large residential care provider.

Moira brings with her a wealth of different skills including a teaching qualification and her Registered Manager's Certificate

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hartwood House