Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
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9.9 169 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1650
  • Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Residential Care: £1750 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1750

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.

These prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gayle Burn (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Parking

  • They have plenty of parking on site.

Hartwood House Care Home Reviews (169)

Total of 169, showing 1-20
9.9

Hartwood House Care Home has a Review Score of 9.9 (9.891) out of 10, based on 80 reviews in the last 2 years. Over all time Hartwood House Care Home has 169 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Hartwood is such an amazing home. Staff are great, food is amazing and the support they show the families is unmatched.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for a lovely review. We pride ourselves on not only the care the residents but their loved ones too. I will pass this onto the team!

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, very happy with all aspects. Heart of the New Forest. Wonderful staff and the care is exceptional.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your kind words. There are so many different aspects to the home, we are delighted that you are happy with all of them. Wil pass this onto the team.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was resistant to staying at a nursing home for respite care, but settled into Hartwood from day one. The team was incredible: as my mother-in-law's health suddenly declined, the support and professionalism simply accelerated, not only for her but for her family.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your kind words. When a resident joins us at Hartwood House they become part of our family, as do their loved ones. We are so glad that you felt not only that we gave your mother-in-law the support she needed, but also her family. It is such an important thing to us here, so thank you!

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Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Hartwood House. All the worries about my mother have been lifted as the care and compassion of every single member of staff is amazing. It really is Mum's 'home' now, and this is possible because of the staff. They all seem to enjoy working there so much, and this
attitude comes from the management and filters down.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your kind words. We are so pleased that Mum now see's us as home, it is an absolute pleasure to have her with us. I will pass this onto the team!

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Overall Experience  Overall Experience 5.0 out of 5

House and Rooms are very clean and modern. Staff are very caring. Chef provides excellent food. Gardens are well maintained. Activities are provided, including occasional transport for days out. The best home I have seen.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for such a lovely review. We are very proud of our home and it it always wonderful to get such positive feedback!

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Overall Experience  Overall Experience 5.0 out of 5

My mother came to Hartwood House for what was to be a 2-week period of 'respite care' for my sisters & myself, who had been looking after her around the clock. This soon changed to palliative care. I cannot praise everyone at Hartwood House enough from the management team, to the wonderful nurses, amazing
carers and the rest of the staff. Their kindness, understanding & compassion have always been present as well as their generosity with their time and allowing us to sleep in another room. They truly are all angels, and I will be forever grateful that they gave us such a haven of peace, calm & loving support as we said farewell to our mother.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your kind words from what is a truly difficult time. It was our pleasure to be able to care for Mum during her final days, she was just the most amazing lady. We were just so glad that we were able to accommodate you and your sisters and that you felt this was your home for that period of time also. I will pass your beautiful message onto the staff, thank you again.

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Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Hartwood at the end of April. She was welcomed warmly and instantly made to feel comfortable. Any request was attended to promptly, with a loving smile and kindness. The quality & variety of menus was extremely high & my mother enjoyed her meals tremendously. The medical care and
attention was exemplary, professional and as her daughter we were reassured that our mother was in the safest most loving hands. We shall be eternally grateful to all at Hartwood House.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

We are so glad that you felt Mum and you all as a family had such a positive experience with us here at Hartwood House. We really do pride ourselves on our food and making sure that we always have tasty seasonal options on the menu that nutritionally balanced and enjoyed by each individual. I will let Chef know that Mother enjoyed her meals, he will really appreciate that feedback. Creating a safe and loving environment is key, and we are glad that you all shared this feeling. Thank you so much, you are always welcome back here to see us!

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Overall Experience  Overall Experience 5.0 out of 5

The experience could not have been better. Every single employee at Hartwood House is the kindest, friendliest and best person possible. They are not only excellent and highly qualified technically, but are also so gentle, warm and caring - not just to the residents but to everyone they encounter.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

What a lovely review! We truly do have such a wonderful team here, we are a big family and our residents and their loved ones become part of this also. Being a warm and welcoming home is so important to us and I am glad that you felt this. Thank you for your kind words.

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Overall Experience  Overall Experience 5.0 out of 5

Hartwood is an extraordinary home; care, attention to detail at every level, exceptional housekeeping, tender-hearted but strong caretakers, professionally produced delicious food, and seamless management make this so much more than we could have ever imagined. Our Mother was quick to form a deep rapport
with each and every one of the wonderful people who came in contact with her. All the residents seem incredibly at home and cared for. I cannot recommend Hartwood highly enough.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your amazing words of kindness. We are so pleased that you as a family had such a positive experience with us here at Hartwood House. All of the departments have such a vital impact on the residents time with us and I am so pleased that all of them exceeded your expectations. I will make sure all of these lovely comments are passed on to the team, thank you again.

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Overall Experience  Overall Experience 5.0 out of 5

Our dad was looked after at Hartwood House for approximately 3 months. He moved there from his home town so that my sister and I could visit more frequently. From the moment he arrived, he was made to feel very welcome and valued. We as visitors along with other family members were also welcomed with
open arms. Dad was invited by staff to join in all activities which seemed to happen every day. The food was excellent with so much choice. The staff could not have been more caring, kind and entertaining. Hartwood is an amazing care home and we would recommend to anyone. Thank you.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Firstly, thank you so for such an amazing review! Secondly, it was such a pleasure to have Dad with us, he bought a smile to all of our faces and we absolutely loved every minute that he was with us. We are glad to feel that as family members you were also welcomed with open arms, this is such a big thing for us here, you become part of the Hartwood family. I will pass your glowing feedback to all of the team. Thank you again!

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Overall Experience  Overall Experience 5.0 out of 5

As a result of a serious fall at home, my mum decided it was time to go into a Care Home. She had heard excellent reports of Hartwood House in Lyndhurst, where she lives, and wanted to go there.
I contacted the Home and found all the staff I dealt with were extremely friendly, helpful and understanding.
They organized an assessment with my Mum over video call and within a couple of hours, I received confirmation of costs required and that a lovely room was ready to receive Mum on the day required. Unlike the majority of Care Homes, Hartwood House is like a 5star Country Hotel with comfortable lounge areas, refreshment facilities and beautiful decor. The rooms are large and airy with every facility required and large en-suite bathrooms, all designed with safety in mind. The menus for each meal look amazing and my Mum is really enjoying the variety and is eating very well.
Everywhere is spotless in terms of cleanliness and fresh in appearance. Staff are lovely and Mum is happy and content.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

What a glowing review! Thank you so much for your very kind words, it means so much to us. We are glad that Mum is happy with her room and that it has all of the facilities that she wanted. It is amazing to see how many friends Mum has made already and how involved she is with activities. We are delighted to hear that Mum is happy and I will absolutely pass your meaningful words onto the rest of the team!

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Overall Experience  Overall Experience 5.0 out of 5

I visit my Uncle on a regular basis and always find the staff happy and helpful. He is very settled at the home and received all the help that he needs. His room is always clean and tidy just like the rest of the home.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your lovely feedback. We are so glad to hear that your uncle is settled and is receiving all of the help he needs. It is such a pleasure to have him here with us. I will pass your kind words onto the staff.

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Overall Experience  Overall Experience 5.0 out of 5

Very helpful and kind staff. Always willing to assist wherever possible.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for such an amazing review. We absolutely love having you here with us and we are glad that we are providing the 5 star service you were looking for. I will pass all of this onto the team - it is an absolute pleasure to care for you!

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Overall Experience  Overall Experience 5.0 out of 5

When my family first enquired, the home admissions advisor was extremely welcoming and informative. My uncle stayed at the home on respite and thoroughly enjoyed himself. She went out of her way to communicate that my uncle had settled in quickly and was being looked after well. Thank you to the home
admissions advisor and the rest of the staff.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your lovely feedback. First impressions are so important so the fact you felt welcomed straight away is truly what we want. We also believe that communication is vital, all the way from the initial enquiry, right through to the residents entire stay with us. We are glad you felt your needs were met, as well as your Uncles. Thank you again for your glowing review, I will pass this onto the team!

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Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care that Hartwood House has given my Dad! The facilities are amazing and the food is Michelin star! I would definitely come here myself when it's time. Incredible staff and beautiful home.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your glowing review. I will pass your compliments onto Chef, we are so lucky to have such a talented kitchen team who provide the highest quality of standard food for all of our residents. You are absolutely more than welcome to come to us when its time and we are truly so happy to have Dad with us!

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Overall Experience  Overall Experience 5.0 out of 5

I could not ask for better treatment . The staff were all excellent and fully competent whatever was asked of them. Words alone can not express adequately my satisfaction of the service I received. Food was excellent in both quality and choice. A glass of wine with the meal went down very well.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for such a glowing review. It was honestly such a pleasure to have you stay with us, we miss you already. Please know that you are welcome back whenever you like, even just to pop in and have a cup of tea and cake, we would love to see you again! Thank you for bringing so many smiles to our faces and making our job a delight. We hope to see you soon!

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Overall Experience  Overall Experience 5.0 out of 5

Hartwood House is an absolutely marvellous care home. My husband was there for two weeks respite care whilst I was away. The staff were amazing and bent over backwards to make him feel welcome. The standards at Hartwood House are like a 4/5 star hotel, wine with lunch and a great menu for all meals.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your wonderful review. It was our absolute pleasure to look after your Husband for those 2 weeks! It is really important for us to offer lots of choice at meal times and give the residents a restaurant experience, so thank you for that lovely feedback. As we said on his departure, he is welcome back anytime (as are you - pop in for a cup of tea soon!).

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Overall Experience  Overall Experience 4.0 out of 5

Initial introduction tour of facilities was very good and informative.
Weekend cover light on staff, we had a long wait to gain access.
Special dining was very good and the celebration for mother in laws 106th birthday was very good.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your review. It was an absolute pleasure for us to be able to host your mother-in-laws 106th birthday party - what an amazing afternoon it was! The weekend in question was challenging due to sickness on our reception, so I do apologise that you had to wait to come in. We are so pleased that you and your Mother-in-law have had a positive experience here with us at Hartwood House, you know that you are welcome to pop in any time for a cup of tea and a catch up.

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Overall Experience  Overall Experience 5.0 out of 5

Hartwood House is such an amazing home. My nannie is so happy here and that's a testament to the high level of care that she receives and the incredible staff that work here. Every time I enter the building the people inside are happy and welcoming. The quality of life that every resident receives is
just phenomenal. Worth every penny to see Nannie thriving (and socialising again!). I cannot recommend this home anymore, thank you to all of you.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

What a glowing review! Thank you so much for your kind words. We are so proud of this home and the staff that have worked together to make it how it is today, striving to make every residents life better in every way possible. Socialising is such a hard thing for residents at first but so important, it has brought such a smile to our faces to see her making friends and joining in.

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Overall Experience  Overall Experience 5.0 out of 5

Dad is so happy here. I cannot believe the difference in him. It has such a good reputation and I can see why! The food is incredible and the personalised care that they provide is outstanding. Would happily recommend to all.

Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home

We are so pleased that Dad is happy with us here, we have seen such an improvement since he has been here with us. Our approach focuses on offering personalised care, ensuring that each resident receives the attention and support they need to feel comfortable and valued. Thank you so much for your kind words.

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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 80 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 79 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Hartwood House Care Home is calculated as follows: ( (854 Excellents x 5) + (69 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 939 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 79 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 79 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

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Meet the Team (5)

Gayle

Gayle Burn

Job Title: General Manager

Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood House. We put our residents first and provide a professional, friendly and supportive environment, ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999, and I worked in the hospital setting in several roles and became Director of Nursing. We moved from London to Lyndhurst in 2018, and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job, and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world. Our son is a Dr in research, and my daughter works for a medical consultant.
I believe that person-centred care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.

Vanessa

Vanessa Balme

Job Title: Deputy Manager

Joined: 2024

What I do;
I am the deputy manager here at Hartwood House. I oversee all of the care for our residents and am in charge of all of the care team. I absolutely love my role and enjoy being hands-on and involved.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.

Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor

Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.

Demie

Demie Arnold

Job Title: Activities Lead

Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.

Daniel

Daniel Bree

Job Title: Head Chef

Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.

Frequently Asked Questions about Hartwood House Care Home

What types of Care is Hartwood House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartwood House Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Hartwood House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartwood House Care Home to the centre of Lyndhurst?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartwood House Care Home to verify any information. View our terms and conditions. Hartwood House Care Home has an Enhanced Service - more info.