
This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.
Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room...
Care Provided by Hartwood House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
The price(s) shown are provided by the care home. Contact Hartwood House Care Home for full pricing details and T&Cs.
Contact Hartwood House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Monika Zytowiecka (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
Parking
- They have plenty of parking on site.
Hartwood House Care Home Reviews (198)
Hartwood House Care Home has a Review Score of 9.9 (9.913) out of 10, based on 62 reviews in the last 2 years.
Over all time Hartwood House Care Home has 198 reviews.
Hartwood House is a very happy and caring environment. Very pleased with staff and everything.
Thank you for writing such a kind review for Hartwood House, it is lovely to read that you feel we provide a very happy and caring environment and that you are very pleased with the staff and everything.
Prompt and caring.
Thank you for taking the time to write a review of Hartwood House, it is wonderful to read that you feel we are a prompt and caring service.
Luxury and well-presented care home.
Thank you for your kind review, we are very pleased to read that you feel that Hartwood House is a luxurious and well-presented care home. I will be sure to share your feedback with the team.
During our aunt's stay at Hartwood, the professionalism of all the staff has been excellent. The care and attention to detail has been well executed. Many of the staff have gone 'above and beyond'.
A big thank you for your kind words about the team at Hartwood House, we are very proud of the care we provide.
The staff are professional, caring and friendly. If there were any concerns about my aunt's condition, I was contacted immediately. Excellent in all areas.
Thank you for your wonderful feedback about the care your Aunt received at Hartwood House, I will be sure to share your comments with the team.
The food devised by the chefs is delicious, well balanced and shows the care taken to cater for residents special needs, likewise with the beverages, which are served at any time on request. The allowance for residents to congregate in small or large areas, or to spend private times alone in their rooms is also impressive. Althogh I haven't taken advantage of the activities available, I can see that plenty is on offer, when safety and security is factored in I can safely say that it is good value for money. My congratulations.
Thank you very much for your wonderful review of your recent stay here at Hartwood House. I will be sure to share all of your comments with the team, they will be overjoyed. We look forward to welcoming you again to Hartwood House.
He had a great stay and it was lovely to know that he was in good hands.
We're booking again for another short respite stay.
Thank you again to the team for your great care.
A big thank you for your very kind words about Hartwood House and the service both you and your uncle have received. It is very important to us to ensure all residents and their loved ones are made to feel welcome and part of the Hartwood House family. We are delighted that your uncle will be returning for another short stay, I will share your feedback with the team.
My auntie has been extremely well looked after here for nearly 7 years.
The staff are like her family. Nothing is too much trouble. We really cannot rate it highly enough.
Thank you for your very kind words, it is wonderful to read that you feel your Aunt is extremely well looked after in our care, we love her being a part of our Hartwood House family. I will share your words with the wider team.
On every visit we are warmly welcomed and made to feel part of the Hartwood House family. Without fail we are offered refreshments served with a smile and if the manager is around she makes a point of saying hello and spending time with you and the relative you are seeing, and giving you time to talk about any issues you may have. The staff are always helpful, friendly and are well presented.
Thank you very much for your kind words about Hartwood House and our wonderful team. It is very important to us that all visitors are made to feel very welcome and a part of our Hartwood family. I will share your very positive feedback with the team.
Overall the feedback is very positive and I would thoroughly recommend this home. The staff were very helpful and friendly and all requests were fulfilled if they could. There is a distinct difference between Hartwood House staff and agency staff. Without a doubt, Hartwood House staff are better. The agency staff weren't as helpful or friendly. More night staff are needed as you can sometimes wait 10 or 20 mins for a call bell to be answered and that is a long time if you want the toilet! The food was excellent, good choices and if you didn't like something, the chef would make something else. A very high standard. The establishment didn't smell of urine either! The decor was of good quality and well-maintained. I enjoyed my stay very much.
Thank you for your kind review, we are very pleased to read that you enjoyed your stay and feel our standards are very high at Hartwood House. Your feedback is key in helping us shape the continuous improvements to our service. We are pleased to share that only in exceptional circumstances will we...
Since she’s been at Hartwood House she has settled in really well and really loves the care she has had from all the staff at the house!
Her room is lovely and spacious and looks out over the lovely garden.
She also enjoys spending some time in the local village which is really close by and an easy walk there and back.
Very homely and friendly place with great, caring staff.
Thank you for writing such a kind review, we are very happy to read that you feel your mum has settled in really well and really loves the care and facilities provided at Hartwood House. I will share your wonderful review with the team.
From the moment the home admissions officer picked up the phone as I was desperately looking for a respite place for both my parents to now, I can only praise Hartwood House. All the staff have been kind and caring. The managers are excellent and run a "tight ship." I am a nurse and so probably am very fussy but I cannot think of a better home. If you are ever worried there is always a kind word from the staff. Well done to you all from each department!
Thank you for writing such a wonderful review, I am delighted to read that you are very happy with the high level of care at Hartwood House. I will share your review and comments with the team.
Beautiful home with welcoming and helpful staff.
Thank you for sharing your positive feedback about the home, it is lovely to read that you describe us as having a beautiful home with welcoming and helpful staff, I will share your comments with the team.
Very friendly staff. Property very clean and well-maintained.
Thank you for your kind review, we are pleased to read that you feel our staff team are very friendly and our home is very clean and well-maintained, I will share your feedback with the team.
I have been in Hartwood House for 3 1/2 months. I like the staff who are very kind and helpful in looking after me.
Thank you very much for taking the time to write about your experience of staying at Hartwood House, I am very happy to read that you feel our staff are very kind and helpful.
I have found the home and staff very helpful and understanding since my mother moved into Hartwood House. The care and consideration given to her is excellent.
Thank you for your wonderful review of Hartwood House, we are very happy to read that you feel the care and consideration given to Mum is excellent. I will share this feedback with our team, they will be very pleased.
Lovely home, staff are great, Mum is really happy. Everyone is friendly.
Thank you, we are very pleased to read that your mum is really happy here at Hartwood House and that you feel we have friendly staff and a lovely home.
Very good, excellent staff and very clean. All you would need for a care home.
Thank you very much for your kind review, the team will be delighted to hear that you are very pleased with Hartwood House, the team and the standards we provide.
My wife came to Hartwood House Care Home for 4 weeks of respite while I had a minor operation. She has Alzheimer's and other health problems. During this time her condition deteriorated and she was put on end-of-life care on 28/08/23. During this time the care she was given was excellent. The staff responded immediately to any changes in my wife's condition and made sure that she was comfortable. They lost no time in seeking medical assistance when required and went above and beyond making my son, my two daughters and I welcome at any time prior to her passing away on 08/09/23.
Thank you very much for all your kind words, I will ensure these are shared with the team, they will be deeply appreciated.
Mum came to Hartwood House in March 2022 and I am very pleased with the quality of care and attention given to her. The standard of the home is very high and the staff are lovely. They always make us feel very welcome and are so friendly. I know mum is happy here and that is very reassuring.
Thank you very much for your wonderful review, I will share your words with our team. We are very overjoyed to read that you are very pleased with the quality of care and attention given to Mum, and that she is happy here at Hartwood House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 14 Jul 2026
Our notice boards on every floor are so much more than a place to display information – Residents can look back at photographs from recent activities, see what’s coming up...
- 13 Jul 2026
A peaceful morning with Resident Mo ?? There’s something so special about taking time to enjoy the simple things in life. Today our lovely resident Mo was relaxing in the...
- 26 Jun 2026
Yesterday, we came together for our annual Summer Fayre and to mark an incredible milestone – 10 wonderful years of Cinnamon Care Collection. A huge thank you to our amazing...
There are no upcoming events for Hartwood House Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Hartwood House Care Home.
Meet the Team (6)

What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their families, and friends of Hartwood House. We are a luxury care home nestled in the heart of the New Forest, offering exceptional care in a truly homely setting. We believe outstanding care is built on trust, kindness and genuine relationships, and we take great pride in creating a place where residents feel safe, valued and truly at home.
My Experience – With extensive experience in elderly care, dementia support, and team leadership, I have successfully managed and improved multiple care settings. I thrive on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.
About Me - Beyond my professional life, I love spending time with my family and exploring my interests in psychology, arts, photography, and beauty. Balancing my career and personal passions keeps me motivated and inspired every day.

As Deputy Manager at Hartwood House, I help lead the day-to-day operations of the home, working alongside residents, their loved ones, and our dedicated team to create a warm, supportive, and caring environment. I am committed to ensuring that every resident receives high-quality, individualised care that promotes independence, wellbeing, and dignity.
My role includes supporting and developing staff, monitoring the quality of care provided, and helping to maintain the highest standards across the home. By fostering a culture of compassion, respect, and teamwork, I strive to ensure that Hartwood House remains a place where residents feel safe, valued, and truly at home.
My ExperienceI began my professional career working for a global investment bank, where I developed strong organisational, leadership, and people management skills. After having my two boys, I took the opportunity to reflect on what I truly wanted from my career and decided it was the right time to pursue my long-standing passion for working in care.
I started my journey in the care sector as a Care Assistant, gaining invaluable hands-on experience supporting residents and their families. Driven by a desire to make a positive difference, I progressed into a Care Coordinator role before being promoted to Deputy Manager. Each step of my career has strengthened my commitment to delivering high-quality, person-centred care and supporting teams to provide the best possible experience for those we care for.
About MeI am incredibly proud to be a mum to my two wonderful sons, who are at the heart of everything I do. Family is very important to me, and I love spending quality time with them whenever I can.
Outside of work, my greatest passion is travelling. I enjoy exploring new places, experiencing different cultures, and creating lasting memories with family and friends. In fact, I almost always have my next holiday planned, as having something exciting to look forward to is something I really enjoy. Travelling helps me recharge, gain new perspectives, and bring positivity and enthusiasm into both my personal and professional life.

My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. As Admissions Advisor at Hartwood House, no two days are ever the same — and that’s exactly what I love about my role. From welcoming families for their first visit, to guiding them through the enquiry process and helping them make informed decisions, I am here to ensure every interaction feels personal, supportive and reassuring.
My Experience:With five years’ experience in the care sector, I truly feel I have found my calling. Supporting families at what can often be an emotional and uncertain time is something I consider both a responsibility and a privilege.
Before moving into care, I worked in hospitality, where I developed a genuine passion for working with people and delivering exceptional service. That background has shaped my approach — I believe families should feel listened to, valued and completely at ease from their very first conversation with us.
For me, this role is about more than admissions; it’s about building trust, creating relationships and helping families feel confident that Hartwood House is the right place for their loved one.

As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred environment for residents. My role focuses on enhancing quality of life through meaningful activities that promote physical, emotional, and social well-being.
I design and deliver a diverse programme tailored to individual interests, abilities, and life histories—ranging from creative arts and gentle exercise to social events and community connections. I believe that every moment matters, and I strive to ensure each resident feels valued and included.
My Experience:I began my career in care shortly after finishing my education, starting as a Care Assistant. In this role, I discovered a passion for engaging residents beyond their daily care, particularly through activities that brought enjoyment, connection, and purpose to their day.
I began supporting the Activities Lead and quickly grew in confidence and creativity, learning how to plan and deliver inclusive, engaging programmes tailored to individual needs and interests. This experience led me to progress into the role of Activities Lead myself.
Now, I combine my care background with my passion for wellbeing to create meaningful activities that enhance residents’ quality of life, ensuring everyone feels valued, included, and supported.
About Me:I spend most of my time out with my Friends, they are such a huge part of my life. I enjoy meeting everyone at the local pub on a Friday; this has been a tradition for many years. I have 2 beautiful cats that I adore. I absolutely love animals; I find them to be so therapeutic.

I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years, and I love working here. What keeps me keen is sharing my love for food, as I understand the importance of our residents and staff to enjoy great meals!
My experience;I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;I love food, enjoy playing football and listening to music. My little boy keeps me busy, and my wife runs her own baby swimming business. I often take our son along to her classes.

As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe, well-maintained, and fully operational at all times. I carry out regular inspections, preventative maintenance, and repairs to create a comfortable and secure environment for both residents and staff.
My role includes overseeing health and safety compliance, managing contractors, maintaining records, and responding promptly to any maintenance issues. I also support the wider team by ensuring all systems—from heating and lighting to safety equipment—are functioning efficiently.
Above all, I take pride in helping provide a safe, homely, and welcoming environment where residents can feel comfortable and cared for every day.
My Experience:I bring over 30 years of engineering experience from my time with BT, where I was based at Heathrow Airport. In this role, I was responsible for maintaining and supporting communication systems and cabling infrastructure, ensuring reliable and efficient service in a high-demand environment.
After relocating further south, I transitioned into the care sector, joining our sister home, Mornington Court, as a Maintenance Assistant. This role allowed me to apply my technical skills in a new setting, focusing on creating a safe and comfortable environment for residents.
I then moved to Hartwood House Care Home, where I now work as Maintenance Manager. In this role, I continue to build on my experience, overseeing all aspects of maintenance and contributing to the smooth day-to-day running of the home.
About Me:Outside of work, I’m a big sports enthusiast, with a real passion for golf—any chance I get, I’ll be out on the course. I also enjoy playing snooker in my spare time.
I’m a dedicated football fan and hold a season ticket with Fulham Football Club, rarely missing a game and always supporting the team.
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