Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
These prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements.
They have plenty of parking on site.
Hartwood House Care Home has a Review Score of 9.9 (9.888) out of 10, based on 72 reviews in the last 2 years.
Over all time Hartwood House Care Home has 175 reviews.
5.0 out of 5
Thank you for your wonderful feedback about the care your Aunt received at Hartwood House, I will be sure to share your comments with the team.
5.0 out of 5
Thank you very much for your wonderful review of your recent stay here at Hartwood House. I will be sure to share all of your comments with the team, they will be overjoyed. We look forward to welcoming you again to Hartwood House.
5.0 out of 5
A big thank you for your very kind words about Hartwood House and the service both you and your uncle have received. It is very important to us to ensure all residents and their loved ones are made to feel welcome and part of the Hartwood House family. We are delighted that your uncle will be returning for another short stay, I will share your feedback with the team.
5.0 out of 5
Thank you for your very kind words, it is wonderful to read that you feel your Aunt is extremely well looked after in our care, we love her being a part of our Hartwood House family. I will share your words with the wider team.
5.0 out of 5
Thank you very much for your kind words about Hartwood House and our wonderful team. It is very important to us that all visitors are made to feel very welcome and a part of our Hartwood family. I will share your very positive feedback with the team.
5.0 out of 5
Thank you for your kind review, we are very pleased to read that you enjoyed your stay and feel our standards are very high at Hartwood House. Your feedback is key in helping us shape the continuous improvements to our service. We are pleased to share that only in exceptional circumstances will we use agency staff, we have recently had new team members that have joined the Hartwood family. Our electronic call bell system logs the response time on each call, with a target that must be achieved by the team, all calls that go over are flagged by management who will review them. Our staffing is responsive to the number of residents in the home and their level of care, we use a dependency tool which is regularly reviewed by the management team. We thoroughly enjoyed you staying with us and wish you a very Merry Christmas and a Happy New Year.
5.0 out of 5
Thank you for writing such a kind review, we are very happy to read that you feel your mum has settled in really well and really loves the care and facilities provided at Hartwood House. I will share your wonderful review with the team.
5.0 out of 5
Thank you for writing such a wonderful review, I am delighted to read that you are very happy with the high level of care at Hartwood House. I will share your review and comments with the team.
4.0 out of 5
Thank you for sharing your positive feedback about the home, it is lovely to read that you describe us as having a beautiful home with welcoming and helpful staff, I will share your comments with the team.
3.0 out of 5
Thank you for your kind review, we are pleased to read that you feel our staff team are very friendly and our home is very clean and well-maintained, I will share your feedback with the team.
5.0 out of 5
Thank you very much for taking the time to write about your experience of staying at Hartwood House, I am very happy to read that you feel our staff are very kind and helpful.
5.0 out of 5
Thank you for your wonderful review of Hartwood House, we are very happy to read that you feel the care and consideration given to Mum is excellent. I will share this feedback with our team, they will be very pleased.
5.0 out of 5
Thank you, we are very pleased to read that your mum is really happy here at Hartwood House and that you feel we have friendly staff and a lovely home.
5.0 out of 5
Thank you very much for your kind review, the team will be delighted to hear that you are very pleased with Hartwood House, the team and the standards we provide.
5.0 out of 5
Thank you very much for all your kind words, I will ensure these are shared with the team, they will be deeply appreciated.
5.0 out of 5
Thank you very much for your wonderful review. We are so pleased to read your positive comments about the care Dad receives at Hartwood House.
5.0 out of 5
Thank you very much for your wonderful review, I will share your words with our team. We are very overjoyed to read that you are very pleased with the quality of care and attention given to Mum, and that she is happy here at Hartwood House.
5.0 out of 5
Thank you for your wonderful comment, we are so pleased to read that you had a very positive visit to Hartwood House.
5.0 out of 5
Thank you very much for your kind words and review, we are so pleased that your relatives have settled in well, are making friends, and enjoying the entertainment.
5.0 out of 5
Thank you for your very kind review, we are very pleased that Mum is very happy living at Hartwood House. We are very proud of the staff and are very pleased to see your wonderful words.
The Review Score of 9.9 (9.888) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Limited availability, please contact for up to date information.
What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood House. We put our residents first and provide a professional, friendly and supportive environment, ensuring our residents receive the highest level of care.
My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999, and I worked in the hospital setting in several roles and became Director of Nursing. We moved from London to Lyndhurst in 2018, and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.
About Me:
I enjoy living in the forest and the outdoors. My passion is my job, and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world. Our son is a Dr in research, and my daughter works for a medical consultant.
I believe that person-centred care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.
What I do;
I am the deputy manager here at Hartwood House. I oversee all of the care for our residents and am in charge of all of the care team. I absolutely love my role and enjoy being hands-on and involved.
My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.
About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.
What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.
My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.
What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.
My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.
About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.
What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!
My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.
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