
This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.
Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room...
Care Provided by Hartwood House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
The price(s) shown are provided by the care home. Contact Hartwood House Care Home for full pricing details and T&Cs.
Contact Hartwood House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Monika Zytowiecka (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
Parking
- They have plenty of parking on site.
Hartwood House Care Home Reviews (198)
Hartwood House Care Home has a Review Score of 9.9 (9.913) out of 10, based on 62 reviews in the last 2 years.
Over all time Hartwood House Care Home has 198 reviews.
Thoroughly recommend Hartwood House Care Home they do a fantastic job at looking after my dad. All the staff are very understanding and so patient with him.
Thank you very much for your wonderful review. We are so pleased to read your positive comments about the care Dad receives at Hartwood House.
So welcoming, clean and calm. Very easy to find and the facilities were wonderful. I was offered afternoon tea and spent time with my friend's parents. The manager was so welcoming and kind.
Thank you for your wonderful comment, we are so pleased to read that you had a very positive visit to Hartwood House.
Great entertainment and my relatives seem to have settled in well and making friends. Staff are kind.
Thank you very much for your kind words and review, we are so pleased that your relatives have settled in well, are making friends, and enjoying the entertainment.
Mum is very happy living at Hartwood House Care Home, she says she feels safe, well looked after and happy. The staff are very attentive and look after Mum superbly.
Thank you for your very kind review, we are very pleased that Mum is very happy living at Hartwood House. We are very proud of the staff and are very pleased to see your wonderful words.
My mum was very relaxed today, sat in the lounge enjoying tea and cake. The staff were lovely and chatty, paying an interest in us.
Thank you very much for your lovely review of Hartwood House. We are so pleased you feel welcomed each time you visit the home and you had a very positive visit with Mum today. I will share your comments with the team.
My mum is looked after so well by the amazing dedicated staff. Nothing is too much trouble and we as a family are well-informed and looked after.
Thank you very much for your very kind words, I will share your comments with the team, we are so pleased that you are happy with the service and care Mum receives at Hartwood House.
My wife has been a resident for almost 7 years - in that time staff have changed but standard of care has remained high. As a daily visitor I see behind the scenes and am never dissatisfied with the care and attention given.
Thank you very much for your wonderful review, we are so pleased that you are happy with the very high standards of care at Hartwood House.
Since my husband was admitted to Hartwood House in May 2023 we have both been treated with the utmost courtesy and my husband's care needs have been detailed extensively and reviewed monthly. This is a very welcoming care home, management staff always on hand to deal with queries. Team Leaders, care staff and co are all professional, and friendly, treating all residents (and families) with compassion and respectfulness. Menus are varied and appetising. Hot meals are always hot! A truly delightful care home, greatly recommended.
Thank you for your very kind words about Hartwood House. We are so pleased to read how happy you are with the care your husband receives, I will share your wonderful words with the team.
I was admitted to Hartwood House Care Home in May 2023 as I was unable to be looked after at home and more - I am quite independent. From the onset, I was made very welcoming with great attention to my care needs. I am treated with the utmost respect at all times and with dignity and compassion. The home is a very comfortable place with pleasing surroundings. There is a varied and tasty menu. I am impressed by the speed at which my buzzer calls are answered!
Thank you very much for your wonderful words about the care you receive at Hartwood House. I will share your feedback with the team, who will be overjoyed.
Warm, friendly, informed, welcoming.
Thank you very much for your kind words about Hartwood House, we are so pleased you are very happy.
Thank you for spoiling her, Hartwood House. She deserves it. She's my mum.
Thank you very much for your very kind review. I will share this with the team who will be overjoyed, we love that Mum is part of the Hartwood family!
Beautiful surroundings. Very peaceful and colourful. Staff are very helpful and caring come quickly in an emergency. Happy smiling faces.
Thank you very much for your kind words, we are very pleased you are happy here at Hartwood House!
I have been in this home for over two years and from the minute I entered this house I felt at home. This is still the case. I cannot fault Hartwood House Care Home in any way. I intend to stay here until I die.
Thank you for your review, you are a part of the Hartwood family and we love having you here as a resident with us.
Going back to my national service times; it reminds me of the excellent treatment in the officer's mess.
Thank you very much for your kind review; we are so pleased that you are happy here at Hartwood House.
With memories of visiting the resident when she lived in our parish I was at last able to pop in and visit when nearby the home. I was very pleased to see her looking much better than when I'd last seen her. She was able to respond and ask questions in an animated way. Her face now much more cheerful. Also to my surprised she stood up and walked easily (relatively)! She described the kind care she receives and also importantly the stimulation of various activities available. Well done!
Thank you for taking the time to provide us with your kind words, I will pass on your comments to the team who will be pleased to hear in our care, how much improved your friend is looking and feeling.
Staff are very caring and my mother clearly feels safe. The manager is visible and present and always seems to have time for us when we visit.
Thank you for your kind review, we really appreciate it.
An eye opener as far as care homes go. Beautiful surroundings, cleanliness and efficiency of staff were the first and obvious impressions. The menu for meals was similar to a 5 star hotel. I have visited residents in other care homes, where the residents sat in a with the TV blared all day. Thos was not the case in Hartwood House.
Thank you so much for your kind review and we are glad you enjoy your visits. Hartwood is indeed a wonderful home and we are so pleased to hear that others love it as much as we do.
I found the experience a happy one in that the staff seemed really happy to greet the residents and always knowing ones name. The accommodation was always clean and tidy and there was a fairly speedy response to any request.
We loved having you stay with us and you are welcome back anytime. Thank you for your kind review.
My mother has been a resident since March 2020. She has been happy and well cared for throughout, despite the challenges of Covid. She has enjoyed the activities and very much enjoyed the food. The staff have been wonderful in managing and accommodating to her changing needs and have kept us fully informed at all times. In addition, all the staff have been very welcoming and friendly, which has been much appreciated.
Thank you so much for this really kind review. We adore having Mum with us, she is an absolute pleasure to be around. Thank you for being a part of our family.
Despite all the challenges and the restrictions still in place the staff and carers continue to provide a wonderful loving, caring and dignified atmosphere and the level of care is outstanding, nothing is too much trouble. Relatives are treated as friends and always receive a warm welcome whether a phone call or visit and any concerns are dealt with efficiently. It's very reassuring that my dad is in such a lovely place.
Thank you so much for your kind review. We love having you both as part of our Hartwood Family and are enjoying being able to see you back in the home again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 14 Jul 2026
Our notice boards on every floor are so much more than a place to display information – Residents can look back at photographs from recent activities, see what’s coming up...
- 13 Jul 2026
A peaceful morning with Resident Mo ?? There’s something so special about taking time to enjoy the simple things in life. Today our lovely resident Mo was relaxing in the...
- 26 Jun 2026
Yesterday, we came together for our annual Summer Fayre and to mark an incredible milestone – 10 wonderful years of Cinnamon Care Collection. A huge thank you to our amazing...
There are no upcoming events for Hartwood House Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Hartwood House Care Home.
Meet the Team (6)

What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their families, and friends of Hartwood House. We are a luxury care home nestled in the heart of the New Forest, offering exceptional care in a truly homely setting. We believe outstanding care is built on trust, kindness and genuine relationships, and we take great pride in creating a place where residents feel safe, valued and truly at home.
My Experience – With extensive experience in elderly care, dementia support, and team leadership, I have successfully managed and improved multiple care settings. I thrive on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.
About Me - Beyond my professional life, I love spending time with my family and exploring my interests in psychology, arts, photography, and beauty. Balancing my career and personal passions keeps me motivated and inspired every day.

As Deputy Manager at Hartwood House, I help lead the day-to-day operations of the home, working alongside residents, their loved ones, and our dedicated team to create a warm, supportive, and caring environment. I am committed to ensuring that every resident receives high-quality, individualised care that promotes independence, wellbeing, and dignity.
My role includes supporting and developing staff, monitoring the quality of care provided, and helping to maintain the highest standards across the home. By fostering a culture of compassion, respect, and teamwork, I strive to ensure that Hartwood House remains a place where residents feel safe, valued, and truly at home.
My ExperienceI began my professional career working for a global investment bank, where I developed strong organisational, leadership, and people management skills. After having my two boys, I took the opportunity to reflect on what I truly wanted from my career and decided it was the right time to pursue my long-standing passion for working in care.
I started my journey in the care sector as a Care Assistant, gaining invaluable hands-on experience supporting residents and their families. Driven by a desire to make a positive difference, I progressed into a Care Coordinator role before being promoted to Deputy Manager. Each step of my career has strengthened my commitment to delivering high-quality, person-centred care and supporting teams to provide the best possible experience for those we care for.
About MeI am incredibly proud to be a mum to my two wonderful sons, who are at the heart of everything I do. Family is very important to me, and I love spending quality time with them whenever I can.
Outside of work, my greatest passion is travelling. I enjoy exploring new places, experiencing different cultures, and creating lasting memories with family and friends. In fact, I almost always have my next holiday planned, as having something exciting to look forward to is something I really enjoy. Travelling helps me recharge, gain new perspectives, and bring positivity and enthusiasm into both my personal and professional life.

My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. As Admissions Advisor at Hartwood House, no two days are ever the same — and that’s exactly what I love about my role. From welcoming families for their first visit, to guiding them through the enquiry process and helping them make informed decisions, I am here to ensure every interaction feels personal, supportive and reassuring.
My Experience:With five years’ experience in the care sector, I truly feel I have found my calling. Supporting families at what can often be an emotional and uncertain time is something I consider both a responsibility and a privilege.
Before moving into care, I worked in hospitality, where I developed a genuine passion for working with people and delivering exceptional service. That background has shaped my approach — I believe families should feel listened to, valued and completely at ease from their very first conversation with us.
For me, this role is about more than admissions; it’s about building trust, creating relationships and helping families feel confident that Hartwood House is the right place for their loved one.

As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred environment for residents. My role focuses on enhancing quality of life through meaningful activities that promote physical, emotional, and social well-being.
I design and deliver a diverse programme tailored to individual interests, abilities, and life histories—ranging from creative arts and gentle exercise to social events and community connections. I believe that every moment matters, and I strive to ensure each resident feels valued and included.
My Experience:I began my career in care shortly after finishing my education, starting as a Care Assistant. In this role, I discovered a passion for engaging residents beyond their daily care, particularly through activities that brought enjoyment, connection, and purpose to their day.
I began supporting the Activities Lead and quickly grew in confidence and creativity, learning how to plan and deliver inclusive, engaging programmes tailored to individual needs and interests. This experience led me to progress into the role of Activities Lead myself.
Now, I combine my care background with my passion for wellbeing to create meaningful activities that enhance residents’ quality of life, ensuring everyone feels valued, included, and supported.
About Me:I spend most of my time out with my Friends, they are such a huge part of my life. I enjoy meeting everyone at the local pub on a Friday; this has been a tradition for many years. I have 2 beautiful cats that I adore. I absolutely love animals; I find them to be so therapeutic.

I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years, and I love working here. What keeps me keen is sharing my love for food, as I understand the importance of our residents and staff to enjoy great meals!
My experience;I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;I love food, enjoy playing football and listening to music. My little boy keeps me busy, and my wife runs her own baby swimming business. I often take our son along to her classes.

As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe, well-maintained, and fully operational at all times. I carry out regular inspections, preventative maintenance, and repairs to create a comfortable and secure environment for both residents and staff.
My role includes overseeing health and safety compliance, managing contractors, maintaining records, and responding promptly to any maintenance issues. I also support the wider team by ensuring all systems—from heating and lighting to safety equipment—are functioning efficiently.
Above all, I take pride in helping provide a safe, homely, and welcoming environment where residents can feel comfortable and cared for every day.
My Experience:I bring over 30 years of engineering experience from my time with BT, where I was based at Heathrow Airport. In this role, I was responsible for maintaining and supporting communication systems and cabling infrastructure, ensuring reliable and efficient service in a high-demand environment.
After relocating further south, I transitioned into the care sector, joining our sister home, Mornington Court, as a Maintenance Assistant. This role allowed me to apply my technical skills in a new setting, focusing on creating a safe and comfortable environment for residents.
I then moved to Hartwood House Care Home, where I now work as Maintenance Manager. In this role, I continue to build on my experience, overseeing all aspects of maintenance and contributing to the smooth day-to-day running of the home.
About Me:Outside of work, I’m a big sports enthusiast, with a real passion for golf—any chance I get, I’ll be out on the course. I also enjoy playing snooker in my spare time.
I’m a dedicated football fan and hold a season ticket with Fulham Football Club, rarely missing a game and always supporting the team.
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