
This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.
Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room...
Care Provided by Hartwood House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
The price(s) shown are provided by the care home. Contact Hartwood House Care Home for full pricing details and T&Cs.
Contact Hartwood House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Monika Zytowiecka (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
Parking
- They have plenty of parking on site.
Hartwood House Care Home Reviews (198)
Hartwood House Care Home has a Review Score of 9.9 (9.913) out of 10, based on 62 reviews in the last 2 years.
Over all time Hartwood House Care Home has 198 reviews.
During these few years the care and attention the staff offer has not faulted, creating for me a confidence in care I can rely on.
Thank you for this lovely review. Much appreciated.
Marvellous. Staff were very friendly and helpful. I thought the whole experience was first class.
Thank you very much for this lovely review.
This is the first time my mother has been into respite care and it has been a very happy successful experience for both my mother and her family.
We really loved having Mum with us and look forward to seeing you both again soon.
Being told I had to be non weight-bearing after an operation on my feet, I decided I would have to convalesce in a care home. I contacted another home but the minimum stay there was 4 weeks. All the staff have been exceptional - I wanted to treat my stay as a 'holiday' and to the best of their ability they have made this possible. The nursing and care staff have been fantastic.
Thank you so much for your lovely review Marjorie. We very much enjoyed having you stay with us and we would love it if you would visit us soon. Take Care of yourself.
My father, after a fall, entered this home in April 2018. He shortly deteriorated and passed away in December. Hartwood was a very nice place for him to be. Warm and friendly, very caring with very good attention to his needs and requirements, despite the difficulties. The staff were always attentive to him and to his visitors. His stay felt cohesive, warm and loving. You felt he was well regarded and welcome to the home.
Thank you so much, Dad is missed by us all.
My husband and I arrived at Hartwood House in an ambulance after their closing time. We were met with great kindness by staff who had remained behind to welcome us. After a traumatic 2 weeks in hospital, Hartwood House was a haven of calm. I remained with my husband as it was apparent he had a very short time to live. He was kept as comfortable and pain-free as possible. The staff all treated our daughters and me with the utmost kindness at all times. Sadly, my husband died after one week, but we will be forever grateful for the unfailing care and attention he received.
We loved having you all as part of our Hartwood Family even if only for a short time. Thank you for your very kind review. Please do pop in and see us again.
The staff are very kind, helpful and cheerful. I loved the way it was furnished, wonderful views.
Thank you very much for your kind review.
5 star marvellous, comfortable home. Furnishing found in very special houses. Care and management unbeatable.
Thank you for your lovely review.
Reluctantly, we have to move on leaving our thanks to all staff.
Thank you for your kind words, we miss you and hope you come back to us in the future.
An atmosphere of quiet, happy and sunny disposition is apparent on entering this home from reception to management.
Thank you and we appreciate your kind review. We are glad you enjoy visiting Hartwood House.
The first time I was upstairs and did not like it.
This time I am downstairs and I have enjoyed every minute and I have told my wife that I would love to come again anytime when she wants a break.
Everybody has been wonderful to me.
Hartwood House has provided excellent care for mum. Mum is happy, eating well (food is superb) and beginning to socialise with other residents. She really likes her carers and I can relax knowing there is someone there for her 24 hours a day.
Lovely staff who show interest in you as a person. Encourage you to help you to continue to take part in activities but don't push you. Good ratio of staff to residents. A good place to be!
Caring staff are in the main very good. The food at times is questionable, today was lovely. Dessert was delicious. It's a shame not more often. The trips out are very good and the activities are very enjoyable.
I have been most impressed by the friendly, professional care I have received here. All staff do their best to assist me to be myself, as far as is possible. This view would be supported by my offspring when they visit.
Hartwood House is a lovely warm environment. The staff too are very kind and friendly. My brother seems very happy here.
A beautiful home such a high standard in all areas. Spotlessly clean. Love the little ducklings, love the furniture and grounds. Staff are wonderful very cheerful and happy, the whole place is a very happy place. If I was older I'd love to stay here. Residents are treated so well lovely to see such a wonderful home. Best home I have seen.
Thank you for your kind words, much appreciated.
Everyone is lovely at Hartwood, so very kind and friendly. You feel as if you have known them for years. Hartwood is extremely clean, the decor is very modern and not like a home at all, if anything, it is like someone's house. The food looks lovely, we are looking forward to having a laugh with mum. Mum went in very poorly but after a few days what an amazing change in her physical and mental health. Thank you, with love X.
Following a major operation, I have recently had the pleasure of staying of at Hartwood House for a short period of respite care. From my initial contact with them through to the day I left, I was impressed with the professionalism and caring nature of all the staff.
The accommodation and facilities are first class and certainly wouldn't look out of place in a top hotel. Forget any preconceived ideas you may have about care homes, this is a well run, modern purpose-built home with excellent decor and furnishings.
Both the administration and nursing/caring staff make you and your family feel very welcome, showing a genuine interest in getting to know you. Any questions/concerns you may have are quickly addressed. The residents were full of praise for how well they are cared for and the staff all work well as a team, always pleased to help.
I wanted to recover from my operation in a restful and stress-free environment. I highly recommend a stay as it worked well for me.
We very much enjoyed having you with us Nigel and thank you for your kind words. From all at Hartwood House.
The house is extremely clean and fresh, we found it to be very modern and stylish. The staff are amazing and so very helpful. Nothing is too much trouble. In four days the change in our Mum has been amazing. We are so very pleased. We cannot recommend Hartwood House enough. The food is lovely and fresh, and they make fab tea.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 14 Jul 2026
Our notice boards on every floor are so much more than a place to display information – Residents can look back at photographs from recent activities, see what’s coming up...
- 13 Jul 2026
A peaceful morning with Resident Mo ?? There’s something so special about taking time to enjoy the simple things in life. Today our lovely resident Mo was relaxing in the...
- 26 Jun 2026
Yesterday, we came together for our annual Summer Fayre and to mark an incredible milestone – 10 wonderful years of Cinnamon Care Collection. A huge thank you to our amazing...
There are no upcoming events for Hartwood House Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Hartwood House Care Home.
Meet the Team (6)

What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their families, and friends of Hartwood House. We are a luxury care home nestled in the heart of the New Forest, offering exceptional care in a truly homely setting. We believe outstanding care is built on trust, kindness and genuine relationships, and we take great pride in creating a place where residents feel safe, valued and truly at home.
My Experience – With extensive experience in elderly care, dementia support, and team leadership, I have successfully managed and improved multiple care settings. I thrive on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.
About Me - Beyond my professional life, I love spending time with my family and exploring my interests in psychology, arts, photography, and beauty. Balancing my career and personal passions keeps me motivated and inspired every day.

As Deputy Manager at Hartwood House, I help lead the day-to-day operations of the home, working alongside residents, their loved ones, and our dedicated team to create a warm, supportive, and caring environment. I am committed to ensuring that every resident receives high-quality, individualised care that promotes independence, wellbeing, and dignity.
My role includes supporting and developing staff, monitoring the quality of care provided, and helping to maintain the highest standards across the home. By fostering a culture of compassion, respect, and teamwork, I strive to ensure that Hartwood House remains a place where residents feel safe, valued, and truly at home.
My ExperienceI began my professional career working for a global investment bank, where I developed strong organisational, leadership, and people management skills. After having my two boys, I took the opportunity to reflect on what I truly wanted from my career and decided it was the right time to pursue my long-standing passion for working in care.
I started my journey in the care sector as a Care Assistant, gaining invaluable hands-on experience supporting residents and their families. Driven by a desire to make a positive difference, I progressed into a Care Coordinator role before being promoted to Deputy Manager. Each step of my career has strengthened my commitment to delivering high-quality, person-centred care and supporting teams to provide the best possible experience for those we care for.
About MeI am incredibly proud to be a mum to my two wonderful sons, who are at the heart of everything I do. Family is very important to me, and I love spending quality time with them whenever I can.
Outside of work, my greatest passion is travelling. I enjoy exploring new places, experiencing different cultures, and creating lasting memories with family and friends. In fact, I almost always have my next holiday planned, as having something exciting to look forward to is something I really enjoy. Travelling helps me recharge, gain new perspectives, and bring positivity and enthusiasm into both my personal and professional life.

My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. As Admissions Advisor at Hartwood House, no two days are ever the same — and that’s exactly what I love about my role. From welcoming families for their first visit, to guiding them through the enquiry process and helping them make informed decisions, I am here to ensure every interaction feels personal, supportive and reassuring.
My Experience:With five years’ experience in the care sector, I truly feel I have found my calling. Supporting families at what can often be an emotional and uncertain time is something I consider both a responsibility and a privilege.
Before moving into care, I worked in hospitality, where I developed a genuine passion for working with people and delivering exceptional service. That background has shaped my approach — I believe families should feel listened to, valued and completely at ease from their very first conversation with us.
For me, this role is about more than admissions; it’s about building trust, creating relationships and helping families feel confident that Hartwood House is the right place for their loved one.

As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred environment for residents. My role focuses on enhancing quality of life through meaningful activities that promote physical, emotional, and social well-being.
I design and deliver a diverse programme tailored to individual interests, abilities, and life histories—ranging from creative arts and gentle exercise to social events and community connections. I believe that every moment matters, and I strive to ensure each resident feels valued and included.
My Experience:I began my career in care shortly after finishing my education, starting as a Care Assistant. In this role, I discovered a passion for engaging residents beyond their daily care, particularly through activities that brought enjoyment, connection, and purpose to their day.
I began supporting the Activities Lead and quickly grew in confidence and creativity, learning how to plan and deliver inclusive, engaging programmes tailored to individual needs and interests. This experience led me to progress into the role of Activities Lead myself.
Now, I combine my care background with my passion for wellbeing to create meaningful activities that enhance residents’ quality of life, ensuring everyone feels valued, included, and supported.
About Me:I spend most of my time out with my Friends, they are such a huge part of my life. I enjoy meeting everyone at the local pub on a Friday; this has been a tradition for many years. I have 2 beautiful cats that I adore. I absolutely love animals; I find them to be so therapeutic.

I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years, and I love working here. What keeps me keen is sharing my love for food, as I understand the importance of our residents and staff to enjoy great meals!
My experience;I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;I love food, enjoy playing football and listening to music. My little boy keeps me busy, and my wife runs her own baby swimming business. I often take our son along to her classes.

As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe, well-maintained, and fully operational at all times. I carry out regular inspections, preventative maintenance, and repairs to create a comfortable and secure environment for both residents and staff.
My role includes overseeing health and safety compliance, managing contractors, maintaining records, and responding promptly to any maintenance issues. I also support the wider team by ensuring all systems—from heating and lighting to safety equipment—are functioning efficiently.
Above all, I take pride in helping provide a safe, homely, and welcoming environment where residents can feel comfortable and cared for every day.
My Experience:I bring over 30 years of engineering experience from my time with BT, where I was based at Heathrow Airport. In this role, I was responsible for maintaining and supporting communication systems and cabling infrastructure, ensuring reliable and efficient service in a high-demand environment.
After relocating further south, I transitioned into the care sector, joining our sister home, Mornington Court, as a Maintenance Assistant. This role allowed me to apply my technical skills in a new setting, focusing on creating a safe and comfortable environment for residents.
I then moved to Hartwood House Care Home, where I now work as Maintenance Manager. In this role, I continue to build on my experience, overseeing all aspects of maintenance and contributing to the smooth day-to-day running of the home.
About Me:Outside of work, I’m a big sports enthusiast, with a real passion for golf—any chance I get, I’ll be out on the course. I also enjoy playing snooker in my spare time.
I’m a dedicated football fan and hold a season ticket with Fulham Football Club, rarely missing a game and always supporting the team.
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