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Hartwood House Care Home

Bournemouth Road, Lyndhurst, Hampshire SO43 7DP
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This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)
Hartwood House Care Home, Lyndhurst
Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)
Hartwood House Care Home, Lyndhurst
Hartwood House Care Home, Lyndhurst

Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.

Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room...  

Care Provided by Hartwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,675From £1,775
Residential Dementia CareFrom £1,675From £1,775

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.

Contact Hartwood House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Monika Zytowiecka (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Parking

  • They have plenty of parking on site.

Hartwood House Care Home Reviews (198)

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9.9

Hartwood House Care Home has a Review Score of 9.9 (9.913) out of 10, based on 62 reviews in the last 2 years. Over all time Hartwood House Care Home has 198 reviews.

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Showing 198 reviews matching selected criteria
Review from D B (Son of Resident) published on 10 April 2019 Submitted via Postal Card
Overall Experience
My mother is the second family member to be a resident at Hartwood House.

During these few years the care and attention the staff offer has not faulted, creating for me a confidence in care I can rely on.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you for this lovely review. Much appreciated.

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Review from Verna R (Resident / Service User) published on 1 April 2019 Submitted via Postal Card
Overall Experience

Marvellous. Staff were very friendly and helpful. I thought the whole experience was first class.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you very much for this lovely review.

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Review from Janice S (Daughter of Resident) published on 7 March 2019 Submitted via Website
Overall Experience

This is the first time my mother has been into respite care and it has been a very happy successful experience for both my mother and her family.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

We really loved having Mum with us and look forward to seeing you both again soon.

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Review from Marjorie S (Resident / Service User) published on 20 February 2019 Submitted via Postal Card
Overall Experience

Being told I had to be non weight-bearing after an operation on my feet, I decided I would have to convalesce in a care home. I contacted another home but the minimum stay there was 4 weeks. All the staff have been exceptional - I wanted to treat my stay as a 'holiday' and to the best of their ability they have made this possible. The nursing and care staff have been fantastic.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your lovely review Marjorie. We very much enjoyed having you stay with us and we would love it if you would visit us soon. Take Care of yourself.

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Review from P B (Son of Resident) published on 22 January 2019 Submitted via Postal Card
Overall Experience

My father, after a fall, entered this home in April 2018. He shortly deteriorated and passed away in December. Hartwood was a very nice place for him to be. Warm and friendly, very caring with very good attention to his needs and requirements, despite the difficulties. The staff were always attentive to him and to his visitors. His stay felt cohesive, warm and loving. You felt he was well regarded and welcome to the home.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you so much, Dad is missed by us all.

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Review from Judith H (Wife of Resident) published on 11 January 2019 Submitted via Postal Card
Overall Experience

My husband and I arrived at Hartwood House in an ambulance after their closing time. We were met with great kindness by staff who had remained behind to welcome us. After a traumatic 2 weeks in hospital, Hartwood House was a haven of calm. I remained with my husband as it was apparent he had a very short time to live. He was kept as comfortable and pain-free as possible. The staff all treated our daughters and me with the utmost kindness at all times. Sadly, my husband died after one week, but we will be forever grateful for the unfailing care and attention he received.

Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

We loved having you all as part of our Hartwood Family even if only for a short time. Thank you for your very kind review. Please do pop in and see us again.

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Review from Maria Isabel L (Sister-in-law of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience
I found this care home to be modern, comfortable, the rooms and sitting room were very cosy and welcoming.

The staff are very kind, helpful and cheerful. I loved the way it was furnished, wonderful views.

Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you very much for your kind review.

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Review from Russell L (Brother of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience
Absolutely excellent in every respect.

5 star marvellous, comfortable home. Furnishing found in very special houses. Care and management unbeatable.

Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you for your lovely review.

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Review from Viven H (Wife of Resident) published on 26 November 2018 Submitted via Postal Card
Overall Experience
I can't fault the care my husband received. The added bonus of 3 members of staff speaking some Dutch was beyond expectations.

Reluctantly, we have to move on leaving our thanks to all staff.

Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you for your kind words, we miss you and hope you come back to us in the future.

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Review from Edwin M (Brother of Resident) published on 23 November 2018 Submitted via Postal Card
Overall Experience
We have found the staff friendly, helpful and caring for the resident and visitors.

An atmosphere of quiet, happy and sunny disposition is apparent on entering this home from reception to management.

Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you and we appreciate your kind review. We are glad you enjoy visiting Hartwood House.

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Review from Charles O (Respite Resident) published on 3 October 2018 Submitted via Postal Card
Overall Experience
This is the second time I have come here.
The first time I was upstairs and did not like it.
This time I am downstairs and I have enjoyed every minute and I have told my wife that I would love to come again anytime when she wants a break.

Everybody has been wonderful to me.

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Review from Christine C (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card
Overall Experience

Hartwood House has provided excellent care for mum. Mum is happy, eating well (food is superb) and beginning to socialise with other residents. She really likes her carers and I can relax knowing there is someone there for her 24 hours a day.

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Review from R M (Resident / Service User) published on 19 June 2018 Submitted via Postal Card
Overall Experience

Lovely staff who show interest in you as a person. Encourage you to help you to continue to take part in activities but don't push you. Good ratio of staff to residents. A good place to be!

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Review from Doris B (Resident / Service User) published on 15 June 2018 Submitted via Postal Card
Overall Experience

Caring staff are in the main very good. The food at times is questionable, today was lovely. Dessert was delicious. It's a shame not more often. The trips out are very good and the activities are very enjoyable.

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Review from Derek C (Resident / Service User) published on 14 June 2018 Submitted via Postal Card
Overall Experience

I have been most impressed by the friendly, professional care I have received here. All staff do their best to assist me to be myself, as far as is possible. This view would be supported by my offspring when they visit.

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Review from M A (Sister of Resident) published on 14 June 2018 Submitted via Postal Card
Overall Experience

Hartwood House is a lovely warm environment. The staff too are very kind and friendly. My brother seems very happy here.

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Review from Julie A (Friend of Resident) published on 20 April 2018 Submitted via Postal Card
Overall Experience

A beautiful home such a high standard in all areas. Spotlessly clean. Love the little ducklings, love the furniture and grounds. Staff are wonderful very cheerful and happy, the whole place is a very happy place. If I was older I'd love to stay here. Residents are treated so well lovely to see such a wonderful home. Best home I have seen.

Reply from Sarah Gillett, HAA/Admin at Hartwood House Care Home

Thank you for your kind words, much appreciated.

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Review from Roy P (Son-in-law of Resident) published on 29 March 2018 Submitted via Postal Card
Overall Experience

Everyone is lovely at Hartwood, so very kind and friendly. You feel as if you have known them for years. Hartwood is extremely clean, the decor is very modern and not like a home at all, if anything, it is like someone's house. The food looks lovely, we are looking forward to having a laugh with mum. Mum went in very poorly but after a few days what an amazing change in her physical and mental health. Thank you, with love X.

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Review from Nigel M (Respite Resident) published on 14 March 2018 Submitted via Website
Overall Experience

Following a major operation, I have recently had the pleasure of staying of at Hartwood House for a short period of respite care. From my initial contact with them through to the day I left, I was impressed with the professionalism and caring nature of all the staff.

The accommodation and facilities are first class and certainly wouldn't look out of place in a top hotel. Forget any preconceived ideas you may have about care homes, this is a well run, modern purpose-built home with excellent decor and furnishings.

Both the administration and nursing/caring staff make you and your family feel very welcome, showing a genuine interest in getting to know you. Any questions/concerns you may have are quickly addressed. The residents were full of praise for how well they are cared for and the staff all work well as a team, always pleased to help.

I wanted to recover from my operation in a restful and stress-free environment. I highly recommend a stay as it worked well for me.

Reply from Sarah Gillett, Administrator at Hartwood House Care Home

We very much enjoyed having you with us Nigel and thank you for your kind words. From all at Hartwood House.

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Review from Chris J (Son of Resident) published on 1 March 2018 Submitted via Postal Card
Overall Experience

The house is extremely clean and fresh, we found it to be very modern and stylish. The staff are amazing and so very helpful. Nothing is too much trouble. In four days the change in our Mum has been amazing. We are so very pleased. We cannot recommend Hartwood House enough. The food is lovely and fresh, and they make fab tea.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 June 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 14 Jul 2026

    Our notice boards on every floor are so much more than a place to display information – Residents can look back at photographs from recent activities, see what’s coming up...

  • 13 Jul 2026

    A peaceful morning with Resident Mo ?? There’s something so special about taking time to enjoy the simple things in life. Today our lovely resident Mo was relaxing in the...

  • 26 Jun 2026

    Yesterday, we came together for our annual Summer Fayre and to mark an incredible milestone – 10 wonderful years of Cinnamon Care Collection. A huge thank you to our amazing...

Upcoming Events

There are no upcoming events for Hartwood House Care Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Hartwood House Care Home.

Meet the Team (6)

Monika Zytowiecka
Monika ZytowieckaJob Title:General ManagerJoined: 2026

What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their families, and friends of Hartwood House. We are a luxury care home nestled in the heart of the New Forest, offering exceptional care in a truly homely setting. We believe outstanding care is built on trust, kindness and genuine relationships, and we take great pride in creating a place where residents feel safe, valued and truly at home.

My Experience – With extensive experience in elderly care, dementia support, and team leadership, I have successfully managed and improved multiple care settings. I thrive on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.

About Me - Beyond my professional life, I love spending time with my family and exploring my interests in psychology, arts, photography, and beauty. Balancing my career and personal passions keeps me motivated and inspired every day.

Felicity Hopkins
Felicity HopkinsJob Title:Deputy ManagerJoined: 2026
What I Do
As Deputy Manager at Hartwood House, I help lead the day-to-day operations of the home, working alongside residents, their loved ones, and our dedicated team to create a warm, supportive, and caring environment. I am committed to ensuring that every resident receives high-quality, individualised care that promotes independence, wellbeing, and dignity.

My role includes supporting and developing staff, monitoring the quality of care provided, and helping to maintain the highest standards across the home. By fostering a culture of compassion, respect, and teamwork, I strive to ensure that Hartwood House remains a place where residents feel safe, valued, and truly at home.

My Experience
I began my professional career working for a global investment bank, where I developed strong organisational, leadership, and people management skills. After having my two boys, I took the opportunity to reflect on what I truly wanted from my career and decided it was the right time to pursue my long-standing passion for working in care.

I started my journey in the care sector as a Care Assistant, gaining invaluable hands-on experience supporting residents and their families. Driven by a desire to make a positive difference, I progressed into a Care Coordinator role before being promoted to Deputy Manager. Each step of my career has strengthened my commitment to delivering high-quality, person-centred care and supporting teams to provide the best possible experience for those we care for.

About Me
I am incredibly proud to be a mum to my two wonderful sons, who are at the heart of everything I do. Family is very important to me, and I love spending quality time with them whenever I can.

Outside of work, my greatest passion is travelling. I enjoy exploring new places, experiencing different cultures, and creating lasting memories with family and friends. In fact, I almost always have my next holiday planned, as having something exciting to look forward to is something I really enjoy. Travelling helps me recharge, gain new perspectives, and bring positivity and enthusiasm into both my personal and professional life.

Charlotte Dean
Charlotte DeanJob Title:Homes Admissions AdvisorJoined: 2024
What I Do:

My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. As Admissions Advisor at Hartwood House, no two days are ever the same — and that’s exactly what I love about my role. From welcoming families for their first visit, to guiding them through the enquiry process and helping them make informed decisions, I am here to ensure every interaction feels personal, supportive and reassuring.

My Experience:

With five years’ experience in the care sector, I truly feel I have found my calling. Supporting families at what can often be an emotional and uncertain time is something I consider both a responsibility and a privilege.

Before moving into care, I worked in hospitality, where I developed a genuine passion for working with people and delivering exceptional service. That background has shaped my approach — I believe families should feel listened to, valued and completely at ease from their very first conversation with us.

For me, this role is about more than admissions; it’s about building trust, creating relationships and helping families feel confident that Hartwood House is the right place for their loved one.

Ashlee Beresmith
Ashlee BeresmithJob Title:Activities LeadJoined: 2026
What I do:

As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred environment for residents. My role focuses on enhancing quality of life through meaningful activities that promote physical, emotional, and social well-being.

I design and deliver a diverse programme tailored to individual interests, abilities, and life histories—ranging from creative arts and gentle exercise to social events and community connections. I believe that every moment matters, and I strive to ensure each resident feels valued and included.

My Experience:
I began my career in care shortly after finishing my education, starting as a Care Assistant. In this role, I discovered a passion for engaging residents beyond their daily care, particularly through activities that brought enjoyment, connection, and purpose to their day.

I began supporting the Activities Lead and quickly grew in confidence and creativity, learning how to plan and deliver inclusive, engaging programmes tailored to individual needs and interests. This experience led me to progress into the role of Activities Lead myself.

Now, I combine my care background with my passion for wellbeing to create meaningful activities that enhance residents’ quality of life, ensuring everyone feels valued, included, and supported.

About Me:

I spend most of my time out with my Friends, they are such a huge part of my life. I enjoy meeting everyone at the local pub on a Friday; this has been a tradition for many years. I have 2 beautiful cats that I adore. I absolutely love animals; I find them to be so therapeutic.

Daniel Bree
Daniel BreeJob Title:Head ChefJoined: 2014
What I do;

I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years, and I love working here. What keeps me keen is sharing my love for food, as I understand the importance of our residents and staff to enjoy great meals!

My experience;

I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.

About me;

I love food, enjoy playing football and listening to music. My little boy keeps me busy, and my wife runs her own baby swimming business. I often take our son along to her classes.

Martin Green
Martin GreenJob Title:Maintenance ManagerJoined: 2026
What I do:

As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe, well-maintained, and fully operational at all times. I carry out regular inspections, preventative maintenance, and repairs to create a comfortable and secure environment for both residents and staff.

My role includes overseeing health and safety compliance, managing contractors, maintaining records, and responding promptly to any maintenance issues. I also support the wider team by ensuring all systems—from heating and lighting to safety equipment—are functioning efficiently.

Above all, I take pride in helping provide a safe, homely, and welcoming environment where residents can feel comfortable and cared for every day.

My Experience:

I bring over 30 years of engineering experience from my time with BT, where I was based at Heathrow Airport. In this role, I was responsible for maintaining and supporting communication systems and cabling infrastructure, ensuring reliable and efficient service in a high-demand environment.

After relocating further south, I transitioned into the care sector, joining our sister home, Mornington Court, as a Maintenance Assistant. This role allowed me to apply my technical skills in a new setting, focusing on creating a safe and comfortable environment for residents.

I then moved to Hartwood House Care Home, where I now work as Maintenance Manager. In this role, I continue to build on my experience, overseeing all aspects of maintenance and contributing to the smooth day-to-day running of the home.

About Me:

Outside of work, I’m a big sports enthusiast, with a real passion for golf—any chance I get, I’ll be out on the course. I also enjoy playing snooker in my spare time.

I’m a dedicated football fan and hold a season ticket with Fulham Football Club, rarely missing a game and always supporting the team.

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