Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
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9.9 180 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.
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Care Provided by Hartwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.

Contact Hartwood House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartwood House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Gayle Burn (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • They have plenty of parking on site.

Hartwood House Care Home Reviews (180)

9.9

Hartwood House Care Home has a Review Score of 9.9 (9.929) out of 10, based on 73 reviews in the last 2 years.
Over all time Hartwood House Care Home has 180 reviews.

Overall Experience
  • 165
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Date Published
  • 180
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  • 73
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Reviewer Connection to Hartwood House Care Home
  • 52
  • 20
  • 19
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  • 10
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  • 8
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  • 5
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Total of 180, showing 141-160
Review from Nigel M (Respite Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a major operation, I have recently had the pleasure of staying of at Hartwood House for a short period of respite care. From my initial contact with them through to the day I left, I was impressed with the professionalism and caring nature of all the staff.


The accommodation and facilities

are first class and certainly wouldn't look out of place in a top hotel. Forget any preconceived ideas you may have about care homes, this is a well run, modern purpose-built home with excellent decor and furnishings.


Both the administration and nursing/caring staff make you and your family feel very welcome, showing a genuine interest in getting to know you. Any questions/concerns you may have are quickly addressed. The residents were full of praise for how well they are cared for and the staff all work well as a team, always pleased to help.


I wanted to recover from my operation in a restful and stress-free environment. I highly recommend a stay as it worked well for me.

Reply from Sarah Gillett, Administrator at Hartwood House Care Home
We very much enjoyed having you with us Nigel and thank you for your kind words. From all at Hartwood House.
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Review from Chris J (Son of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The house is extremely clean and fresh, we found it to be very modern and stylish. The staff are amazing and so very helpful. Nothing is too much trouble. In four days the change in our Mum has been amazing. We are so very pleased. We cannot recommend Hartwood House enough. The food is lovely and fresh,
and they make fab tea.
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Review from Janet B (Daughter of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Hartwood House for over 2 years. The staff were very caring and quickly became dad's family. He initially joined in the activities but as he became frailer he would still enjoy watching everyone and always had a smile on his face when the live entertainment took place.
Nothing was too much trouble for the staff and even on his 'bad' days they encouraged him to eat and drink his favourite things, or would placate him with putting on his favourite DVD. It was a great comfort to my mother and myself that dad was in the best possible place and everyone did all they could to make him as comfortable as possible.
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Review from M O (Friend of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend in Hartwood House for more than two years. I have always been very impressed with the standard of care that the residents receive. Also the cleanliness of all the rooms. It is without a doubt the best care home that I have visited. As a visitor, I am always made very welcome
by the staff which adds to the pleasure of the visit.
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Review from A S C (Friend of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hartwood House are very caring and know all the residents on a first name basis. They go the extra mile.
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Review from Lesley B (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been living at Hartwood House for a year and I have always found her carers to be nothing short of wonderful.
I feel they really do care for Mum.
The surroundings are beautiful.
There is a lovely garden, and Lyndhurst is just a wheelchair ride away for coffee!
The food looks very good
- I have eaten a curry on Halloween which was very tasty.
Our family are really happy with everything at Hartwood House.
Reply from Lucy Lester, HAA at Hartwood House Care Home
Thank you for your warming words and we love having your mum as part of our Hartwood family, as well as you all too!
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Review from S T (Daughter of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the daughter of a new resident, I was apprehensive about visiting Mum at the care home for the first time.
Worries about how she would settle in and whether she would feel anxious or lonely were difficult to ignore.
However from arriving at Hartwood, I was greeted by friendly, smiling reception
staff who offered to show me up to Mum's room, my concerns began to melt away.
Mum was returning from lunch with a carer and looked relaxed and content.
Her room was spotless but care had already been taken to nake it comfortable and homely with her belongings.
Spending those first few hours with Mum helped me realise what a wonderful new home she now has.
Everything is set up to give her the care and support she needs, not to mention fun and laughter too!
Reply from Lucy Lester, HAA at Hartwood House Care Home
Hello and thank you for such lovely comments. Your mum has quickly become part of our Hartwood family as have you all and we look forward to welcoming you to not just your visits but also to our…read more
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Review from Vivien U (Daughter of Resident) published on 19 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I moved our Dad to Hartwood House when his dementia was becoming severe. He settled quickly because of the outstanding care and attention he received. The staff treated Dad with respect, warmth and understanding at all times and showed the same kindness to us as a family. They also made
Dad's last days comfortable and peaceful. I cannot praise the staff highly enough.
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Review from Deborah S (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to Hartwood House for two and a half weeks respite care whilst I went on holiday. Although we were invited to look around when I first enquired about a room, Mum was still a bit apprehensive about going in, but she really enjoyed herself and it was a positive experience for her. The food
was excellent, as were all the staff and there was always something going on which she could participate in. We would definitely recommend Hartwood House.
Reply from Lucy Lester, HAA at Hartwood House Care Home
Hi Deborah
Thank you so much for your lovely review and we are all delighted your mum enjoyed her stay with us. She quickly became a member of our community and we'd love for her to visit…read more
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Review from T F (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are always friendly and helpful.
They care for your relative in a safe and happy environment.
Nothing is too much trouble.
Questions are always answered swiftly.
Requests are always dealt with promptly.
Fish and chips on Friday are a highlight of the week.
Entertainment laid on
is very good. A shame not more residents choose to go.
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Review from Andrew O (Son of Resident) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care by all the staff involved with my mum's care coupled with fantastic facilities and activities.
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Review from Ken O (Husband of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my wife into Hartwood House on Tuesday 2nd May so my review covers a relatively short period. The actual day of the transfer from home to Hartwood could not have been better - her room was beautifully prepared and all staff were very helpful and understanding.
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Review from J M (Cousin of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed. Having visited several homes in recent years, this was by far the nicest. The staff were so very nice from the receptionist to the carers. The home had a lovely ambience and the rooms are very pleasant. There are several areas for residents to sit with visitors as well as their
own rooms. The high standard of decoration and cleaning was obviously very good. My relation seems very happy and that is lovely to see. As I have said, I was very impressed with my visit to this lovely home.
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Review from F M (Son of Resident) published on 4 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family have found the quality of care provided for our father is exceptional and together with the rooms, garden, food and general ambience of the home in our view could not be better.
All staff members, nurses and carers are making our father's last days as pleasant and comfortable as they
possibly can and we are very grateful for everything that is being done on his behalf.
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Review from J M (Husband of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, staff have all cared for my wife with great care, sympathy and friendliness. As a visitor, I am made to feel welcome. The management and senior staff are visible and available at all times.
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Review from Sheila R (Relative of Resident) published on 1 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful calming place. Excellent facilities and would well recommend.
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Review from B T (Wife of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident in the care of Hartwood from mid-July 2016 until the 26th of October when he died.
The care he received there was of the highest standard. He had a beautiful room/wet bathroom, it faced a patio and rockery. The food and cleanliness were excellent. The staff had regular breaks
and never tired. I was a resident myself for 3 weeks and enjoyed it. There is so much space, the lounges are lovely - it's like being in a 5-star luxury hotel! I'd happily return there if the necessity arose. I wish the manager and her staff every success.
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Review from Adrian G (Son-in-law of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well-appointed, spacious and the resident's rooms are large and well-furnished. Staff are always welcoming and friendly. Standard of care is very good, particularly on the nursing floor. Standard of hygiene and cleanliness are very high and residents are well presented and attention is given
to their personal appearance. There are a wide range of activities to stimulate and encourage the residents which provide a range of experiences.
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Review from Geraldine P (Daughter-in-law of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been the most amazing care home I've ever stepped into.
My mother-in-law needed respite care. She didn't want to go into the home but soon settled.
The staff and the care they gave her was so patient and understanding. You couldn't fault one single thing there.
Unlike most care homes there
were no old age smells. We would definitely recommend it to anyone that is in need.
A very first class establishment.
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Review from Joyce Y (Wife of Resident) published on 6 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor to Hartwood House, I am very impressed by the calm and welcoming atmosphere of the home. All the staff are very friendly and caring to the residents, a varied range of activities are available each day.
Hartwood House is an extremely happy home.
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 73 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Hartwood House Care Home is calculated as follows: ( (808 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 864 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 73 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 73 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Gayle

Gayle Burn

Job Title: General Manager Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood House. We put our residents first and provide a professional, friendly and supportive environment, ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999, and I worked in the hospital setting in several roles and became Director of Nursing. We moved from London to Lyndhurst in 2018, and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job, and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world. Our son is a Dr in research, and my daughter works for a medical consultant.
I believe that person-centred care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.

Vanessa

Vanessa Balme

Job Title: Deputy Manager Joined: 2024

What I do;
I am the deputy manager here at Hartwood House. I oversee all of the care for our residents and am in charge of all of the care team. I absolutely love my role and enjoy being hands-on and involved.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.

Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.

Demie

Demie Arnold

Job Title: Activities Lead Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.

Daniel

Daniel Bree

Job Title: Head Chef Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.

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