Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
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9.9 175 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.
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Care Provided by Hartwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1650
  • Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Residential Care: £1750 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1750

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.

These prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gayle Burn (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • They have plenty of parking on site.

Hartwood House Care Home Reviews (175)

9.9

Hartwood House Care Home has a Review Score of 9.9 (9.888) out of 10, based on 72 reviews in the last 2 years.
Over all time Hartwood House Care Home has 175 reviews.

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Review from Colin O (Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was moved from hospital to Hartwood House care home Lyndhurst. This was one month in the general and two months here. My situation changed for the better. The conditions and staff were excellent. This made the difference to me. I will shortly be going home. Looking forward to the changes. Hoping that
carers will be equivalent to here. I cannot express enough for the condition here at Hartwood, cannot be bettered in any direction.
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Review from Liz W (Wife of Resident) published on 14 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Hartwood House, all the staff and residents are such lovely people. My husband had wonderful care during his stay and all the facilities and activities were excellent. The staff are passionate about the care of the residents and were so very kind and caring. Just a lovely place.
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Review from Fran (Niece of Resident) published on 27 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has received excellent care following a partial hip replacement. She was confined mainly to her room for a couple of weeks as she recovered from her operation but its good to see her back in the communal area, sitting in the chair. Even though she has Alzheimers my aunt has improved physically
with the help of the dedicated staff.
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Review from Linda (Friend of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited a friend's mother who was having respite care for two weeks. I was amazed at the wonderful welcome and the entertainment that was taking place for the residents. A pianist was playing all the old favourite songs and the carers were encouraging the ladies to dance gently whilst they hold hands.
Even my 95-year-old had a dance with me! The home is beautifully furnished (no wing chairs) and it did not have a "camouflage" perfume as it was so clean and bright! I would be very happy to live there !!
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Review from John F (Grandson of Resident) published on 3 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today myself, my wife and our two children visited my gran in Hartwood House for the first time while visiting from Australia. It's fair to say it exceeded all our expectations! The staff were incredibly friendly and attentive and we could see that gran was truly happy. It was so peaceful, spacious
and well designed. All the rooms had views of the lovely gardens, which are immaculately maintained. There are a number of nice lounge areas and library is stocked full of interesting books.


The food and accommodation is more like a 5-star hotel than a retirement home, and the rooms are full of natural light.


We left in the knowledge that gran is happy and incredibly well looked after. Thanks to all the staff at Hartwood House for everything you do for her.

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Review from Alastair D (Friend of Resident) published on 15 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I visited a patient suffering terminal cancer on a number of occasions between March and June 2016. We were much impressed by the nursing care given to our friend and by the ambiance of the care home. The staff seemed very kind and considerate and made our friend's last months a time of
peace and, given the circumstances, one that was as trouble-free and pain-free as possible. This meant he could receive friends and family in the best possible state.
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Review from Paul S (Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made to feel welcome and well cared for from the moment of arrival. House and gardens are immaculately kept. Staff were cheerful and friendly. There was an extensive programme of activities, but no compulsion to join in. Menus were available for choice to be made of next days meals, but the system
occasionally stuttered, and breakfast in particular was sometimes a slightly disorganised event. Quality of ingredients was good, cooking variable. Overall standard of care was first rate.
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Review from Bryony R (Daughter of Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartwood House provided my father with exceptional care. From the first day we visited he was treated with the utmost respect and warmth. He moved in as an honoured guest but swiftly was made to feel one of the family. The tenderness and kindness shown not only to him but to the rest of our family has
been wonderful and made what we all knew was a limited time very special, helping us and our children, who were always made to feel so welcome, build precious memories or our dad/grandpa. We cannot praise all of the staff highly enough and will be eternally grateful to them all.
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Review from Margaret D (Wife of Resident) published on 8 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Hartwood House on several occasions for respite care. On the last visit he was in the nursing wing. He was exceptionally well cared for by friendly professional staff who anticipated his needs and carried out the nursing aspects of his care to the letter. I was able to leave him
knowing that he would be safe. I rate the home very highly.
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Review from M C (Friend of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home in my opinion is excellent. Superbly furnished and providing every comfort for the residents and visitors. The staff are friendly and caring and the standard of cleanliness is five star! Another friend of mine who resided there for several months tells me that the food is excellent.
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Review from Sue M (Daughter of Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 86 with Alzheimers. My father 91 has had to go into hospital so currently can not care for my mother. We tried 24 hour care at home but my mother was very aggressive and within 24 hours she was at Hartwood House for two weeks respite care which we hope to expand, probably to 2 - 3 months
maybe longer. For the first week my mother had a difficult time because of her anger and confusion, however the calm and secure feeling at Hartwood House and in particular the experience and care of the staff has helped her settle and today although wanting to go home said id she could not go home then she as happy there.
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Review from Alison H (Niece of Resident) published on 18 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful! After initial apprehensiveness from her family as to "were we doing the right thing" we haven't looked back. She has completely flourished since her arrival and now has a new family and home - a proper home and not somewhere where she's been "left". Staff are lovely and always very attentive,
friendly and caring, food is superb and there is a small kitchenette where teas and coffees can be made, lots of open space and there is always something going on with regards to entertainment and socialising. We made the right decision and definitely into the right home.
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Review from Jean (Friend of Resident) published on 10 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a visitor I have only seen a small part of the home. Well provided sitting and dining areas. Attractive grounds but possibly not accessible t less able residents. Pleasant residents own room. I have not ever had a meal at the home but understand meals are good.
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Review from Martin F (Son of Resident) published on 13 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother initially spent two weeks of respite at Hartwood House in March 2015. She was so happy and comfortable after the first week that she decided she would like to become a permanent resident. Fortunately there was a vacancy. Mother was able to keep the same room and she never returned to her
own house. She feels secure and cared for and each time I see her she tells me she could not be happier because all the staff are lovely and always kind to her and the food is wonderful. She has company when she wants it with the option of the privacy of her own room. My sister and her husband live locally and are able to call in and see Mother at any time. As members of the Relatives Committee they regularly meet the Registered Manager and her staff, all of whom show the kindness, patience and respect for individual needs which make Hartwood such a happy place to be for a 96 year-old. Visitors (including pets by arrangement) are welcomed and the Manager goes out of her way to be friendly and helpful to relatives or visitors. She knows each resident personally which is very reassuring. Mother had one particularly delicate problem recently and it was resolved quickly and sensitively by the Manager and my sister working together.


Hartwood House has its own special atmosphere. The building is bright, warm and spotlessly clean with books and pictures providing interest and stimulation. Lounge areas are quiet, beautifully furnished and designed with an emphasis on natural daylight. Mother has outings, escorted visits to local shops and communal singing sessions led by a professional musician. Her own room is comfortable with a pleasant view over the garden and there is ample space to display the many family photographs that mean so much to her.


My Mum just loves her life. She is in a place that she could never have imagined in earlier years and we are most grateful to everyone at Hartwood House for the exceptional care they provide.

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Review from Nick B (Grandson of Resident) published on 17 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Gran today (Friday), and was once again reminded what a great place Hartwood is. She cannot stop singing its praises and it is well deserved.


While the home itself is amazingly well equipped and a lovely premises, it is the staff that make it what it is. Whether we visit with our dog or

young daughter in tow the attitude and manner of the staff is always lovely. They clearly care so much about their residents and are so welcoming of visitors of all shapes and sizes that it is always a pleasure to pop in.


Thank you all so much for everything you do for my Gran and all the other residents, you do a hugely important job and you do it fantastically.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 72 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Hartwood House Care Home is calculated as follows: ( (768 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 846 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 71 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 13 hours ago

Limited availability, please contact for up to date information.

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Awards / Recognitions (9)

Meet the Team (5)

Gayle

Gayle Burn

Job Title: General Manager Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood House. We put our residents first and provide a professional, friendly and supportive environment, ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999, and I worked in the hospital setting in several roles and became Director of Nursing. We moved from London to Lyndhurst in 2018, and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job, and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world. Our son is a Dr in research, and my daughter works for a medical consultant.
I believe that person-centred care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.

Vanessa

Vanessa Balme

Job Title: Deputy Manager Joined: 2024

What I do;
I am the deputy manager here at Hartwood House. I oversee all of the care for our residents and am in charge of all of the care team. I absolutely love my role and enjoy being hands-on and involved.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.

Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.

Demie

Demie Arnold

Job Title: Activities Lead Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.

Daniel

Daniel Bree

Job Title: Head Chef Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.

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