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Hartwood House Care Home

Bournemouth Road, Lyndhurst, Hampshire SO43 7DP
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This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)
Hartwood House Care Home, Lyndhurst
Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)
Hartwood House Care Home, Lyndhurst
Hartwood House Care Home, Lyndhurst

Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.

Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room...  

Care Provided by Hartwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,675From £1,775
Residential Dementia CareFrom £1,675From £1,775

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.

Contact Hartwood House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Monika Zytowiecka (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Parking

  • They have plenty of parking on site.

Hartwood House Care Home Reviews (198)

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9.9

Hartwood House Care Home has a Review Score of 9.9 (9.913) out of 10, based on 62 reviews in the last 2 years. Over all time Hartwood House Care Home has 198 reviews.

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Showing 198 reviews matching selected criteria
Review from Janet B (Daughter of Resident) published on 16 February 2018 Submitted via Website
Overall Experience

My father was a resident at Hartwood House for over 2 years. The staff were very caring and quickly became dad's family. He initially joined in the activities but as he became frailer he would still enjoy watching everyone and always had a smile on his face when the live entertainment took place. Nothing was too much trouble for the staff and even on his 'bad' days they encouraged him to eat and drink his favourite things, or would placate him with putting on his favourite DVD. It was a great comfort to my mother and myself that dad was in the best possible place and everyone did all they could to make him as comfortable as possible.

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Review from M O (Friend of Resident) published on 12 July 2017 Submitted via Postal Card
Overall Experience

I have been visiting my friend in Hartwood House for more than two years. I have always been very impressed with the standard of care that the residents receive. Also the cleanliness of all the rooms. It is without a doubt the best care home that I have visited. As a visitor, I am always made very welcome by the staff which adds to the pleasure of the visit.

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Review from A S C (Friend of Resident) published on 9 June 2017 Submitted via Postal Card
Overall Experience

The staff at Hartwood House are very caring and know all the residents on a first name basis. They go the extra mile.

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Review from Lesley B (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card
Overall Experience
My Mum has been living at Hartwood House for a year and I have always found her carers to be nothing short of wonderful.
I feel they really do care for Mum.
The surroundings are beautiful.
There is a lovely garden, and Lyndhurst is just a wheelchair ride away for coffee!
The food looks very good - I have eaten a curry on Halloween which was very tasty.

Our family are really happy with everything at Hartwood House.

Reply from Lucy Lester, HAA at Hartwood House Care Home

Thank you for your warming words and we love having your mum as part of our Hartwood family, as well as you all too!

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Review from S T (Daughter of Resident) published on 23 May 2017 Submitted via Postal Card
Overall Experience
As the daughter of a new resident, I was apprehensive about visiting Mum at the care home for the first time.
Worries about how she would settle in and whether she would feel anxious or lonely were difficult to ignore.
However from arriving at Hartwood, I was greeted by friendly, smiling reception staff who offered to show me up to Mum's room, my concerns began to melt away.
Mum was returning from lunch with a carer and looked relaxed and content.
Her room was spotless but care had already been taken to nake it comfortable and homely with her belongings.
Spending those first few hours with Mum helped me realise what a wonderful new home she now has.

Everything is set up to give her the care and support she needs, not to mention fun and laughter too!

Reply from Lucy Lester, HAA at Hartwood House Care Home

Hello and thank you for such lovely comments. Your mum has quickly become part of our Hartwood family as have you all and we look forward to welcoming you to not just your visits but also to our regular events and activities that are planned through each month. We are also looking forward to meeting the family dog!

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Review from Vivien U (Daughter of Resident) published on 19 May 2017 Submitted via Website
Overall Experience

My sister and I moved our Dad to Hartwood House when his dementia was becoming severe. He settled quickly because of the outstanding care and attention he received. The staff treated Dad with respect, warmth and understanding at all times and showed the same kindness to us as a family. They also made Dad's last days comfortable and peaceful. I cannot praise the staff highly enough.

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Review from Deborah S (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience

Mum went to Hartwood House for two and a half weeks respite care whilst I went on holiday. Although we were invited to look around when I first enquired about a room, Mum was still a bit apprehensive about going in, but she really enjoyed herself and it was a positive experience for her. The food was excellent, as were all the staff and there was always something going on which she could participate in. We would definitely recommend Hartwood House.

Reply from Lucy Lester, HAA at Hartwood House Care Home
Hi Deborah

Thank you so much for your lovely review and we are all delighted your mum enjoyed her stay with us. She quickly became a member of our community and we'd love for her to visit again.....perhaps to one of our Wednesday coffee mornings at 11am?! Thank you again from all the team and we hope you had a lovely holiday.

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Review from T F (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card
Overall Experience
The staff here are always friendly and helpful.
They care for your relative in a safe and happy environment.
Nothing is too much trouble.
Questions are always answered swiftly.
Requests are always dealt with promptly.
Fish and chips on Friday are a highlight of the week.

Entertainment laid on is very good. A shame not more residents choose to go.

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Review from Andrew O (Son of Resident) published on 15 May 2017 Submitted via Postal Card
Overall Experience

Fantastic care by all the staff involved with my mum's care coupled with fantastic facilities and activities.

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Review from Ken O (Husband of Resident) published on 12 May 2017 Submitted via Postal Card
Overall Experience

I moved my wife into Hartwood House on Tuesday 2nd May so my review covers a relatively short period. The actual day of the transfer from home to Hartwood could not have been better - her room was beautifully prepared and all staff were very helpful and understanding.

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Review from J M (Cousin of Resident) published on 10 May 2017 Submitted via Postal Card
Overall Experience

I was very impressed. Having visited several homes in recent years, this was by far the nicest. The staff were so very nice from the receptionist to the carers. The home had a lovely ambience and the rooms are very pleasant. There are several areas for residents to sit with visitors as well as their own rooms. The high standard of decoration and cleaning was obviously very good. My relation seems very happy and that is lovely to see. As I have said, I was very impressed with my visit to this lovely home.

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Review from F M (Son of Resident) published on 4 May 2017 Submitted via Postal Card
Overall Experience
We as a family have found the quality of care provided for our father is exceptional and together with the rooms, garden, food and general ambience of the home in our view could not be better.

All staff members, nurses and carers are making our father's last days as pleasant and comfortable as they possibly can and we are very grateful for everything that is being done on his behalf.

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Review from J M (Husband of Resident) published on 2 May 2017 Submitted via Postal Card
Overall Experience

Without exception, staff have all cared for my wife with great care, sympathy and friendliness. As a visitor, I am made to feel welcome. The management and senior staff are visible and available at all times.

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Review from Sheila R (Relative of Resident) published on 1 May 2017 Submitted via Postal Card
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Beautiful calming place. Excellent facilities and would well recommend.

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Review from B T (Wife of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience
My husband was a resident in the care of Hartwood from mid-July 2016 until the 26th of October when he died.

The care he received there was of the highest standard. He had a beautiful room/wet bathroom, it faced a patio and rockery. The food and cleanliness were excellent. The staff had regular breaks and never tired. I was a resident myself for 3 weeks and enjoyed it. There is so much space, the lounges are lovely - it's like being in a 5-star luxury hotel! I'd happily return there if the necessity arose. I wish the manager and her staff every success.

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Review from Adrian G (Son-in-law of Resident) published on 15 March 2017 Submitted via Postal Card
Overall Experience

The home is well-appointed, spacious and the resident's rooms are large and well-furnished. Staff are always welcoming and friendly. Standard of care is very good, particularly on the nursing floor. Standard of hygiene and cleanliness are very high and residents are well presented and attention is given to their personal appearance. There are a wide range of activities to stimulate and encourage the residents which provide a range of experiences.

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Review from Geraldine P (Daughter-in-law of Resident) published on 13 March 2017 Submitted via Postal Card
Overall Experience
This has been the most amazing care home I've ever stepped into.
My mother-in-law needed respite care. She didn't want to go into the home but soon settled.
The staff and the care they gave her was so patient and understanding. You couldn't fault one single thing there.
Unlike most care homes there were no old age smells. We would definitely recommend it to anyone that is in need.

A very first class establishment.

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Review from Joyce Y (Wife of Resident) published on 6 February 2017 Submitted via Postal Card
Overall Experience
As a visitor to Hartwood House, I am very impressed by the calm and welcoming atmosphere of the home. All the staff are very friendly and caring to the residents, a varied range of activities are available each day.

Hartwood House is an extremely happy home.

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Review from Nicola L (Granddaughter of Resident) published on 22 December 2016 Submitted via Website
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Hartwood is a happy and wonderful place for my grandma. Every single carer is just what they should be, patient, caring and willing to go the extra mile. My grandma seems really happy here and we enjoy visiting, especially with my children.

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Review from Jennifer L (Daughter of Resident) published on 30 November 2016 Submitted via Postal Card
Overall Experience

I write on behalf of and in conjunction with my mother who was a resident for two weeks at Hartwood House. Generally speaking, we were both very pleased with the care and attention that was given by the staff. As a daughter, I personally was not pleased with ... Firstly, on arrival, I asked to speak with the person caring for my mother's personal care. The staff member took notice but informed me she was not available for the next couple of days but would pass on my very definite requests to the duty carer who was available the following day.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 June 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 14 Jul 2026

    Our notice boards on every floor are so much more than a place to display information – Residents can look back at photographs from recent activities, see what’s coming up...

  • 13 Jul 2026

    A peaceful morning with Resident Mo ?? There’s something so special about taking time to enjoy the simple things in life. Today our lovely resident Mo was relaxing in the...

  • 26 Jun 2026

    Yesterday, we came together for our annual Summer Fayre and to mark an incredible milestone – 10 wonderful years of Cinnamon Care Collection. A huge thank you to our amazing...

Upcoming Events

There are no upcoming events for Hartwood House Care Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Hartwood House Care Home.

Meet the Team (6)

Monika Zytowiecka
Monika ZytowieckaJob Title:General ManagerJoined: 2026

What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their families, and friends of Hartwood House. We are a luxury care home nestled in the heart of the New Forest, offering exceptional care in a truly homely setting. We believe outstanding care is built on trust, kindness and genuine relationships, and we take great pride in creating a place where residents feel safe, valued and truly at home.

My Experience – With extensive experience in elderly care, dementia support, and team leadership, I have successfully managed and improved multiple care settings. I thrive on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.

About Me - Beyond my professional life, I love spending time with my family and exploring my interests in psychology, arts, photography, and beauty. Balancing my career and personal passions keeps me motivated and inspired every day.

Felicity Hopkins
Felicity HopkinsJob Title:Deputy ManagerJoined: 2026
What I Do
As Deputy Manager at Hartwood House, I help lead the day-to-day operations of the home, working alongside residents, their loved ones, and our dedicated team to create a warm, supportive, and caring environment. I am committed to ensuring that every resident receives high-quality, individualised care that promotes independence, wellbeing, and dignity.

My role includes supporting and developing staff, monitoring the quality of care provided, and helping to maintain the highest standards across the home. By fostering a culture of compassion, respect, and teamwork, I strive to ensure that Hartwood House remains a place where residents feel safe, valued, and truly at home.

My Experience
I began my professional career working for a global investment bank, where I developed strong organisational, leadership, and people management skills. After having my two boys, I took the opportunity to reflect on what I truly wanted from my career and decided it was the right time to pursue my long-standing passion for working in care.

I started my journey in the care sector as a Care Assistant, gaining invaluable hands-on experience supporting residents and their families. Driven by a desire to make a positive difference, I progressed into a Care Coordinator role before being promoted to Deputy Manager. Each step of my career has strengthened my commitment to delivering high-quality, person-centred care and supporting teams to provide the best possible experience for those we care for.

About Me
I am incredibly proud to be a mum to my two wonderful sons, who are at the heart of everything I do. Family is very important to me, and I love spending quality time with them whenever I can.

Outside of work, my greatest passion is travelling. I enjoy exploring new places, experiencing different cultures, and creating lasting memories with family and friends. In fact, I almost always have my next holiday planned, as having something exciting to look forward to is something I really enjoy. Travelling helps me recharge, gain new perspectives, and bring positivity and enthusiasm into both my personal and professional life.

Charlotte Dean
Charlotte DeanJob Title:Homes Admissions AdvisorJoined: 2024
What I Do:

My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. As Admissions Advisor at Hartwood House, no two days are ever the same — and that’s exactly what I love about my role. From welcoming families for their first visit, to guiding them through the enquiry process and helping them make informed decisions, I am here to ensure every interaction feels personal, supportive and reassuring.

My Experience:

With five years’ experience in the care sector, I truly feel I have found my calling. Supporting families at what can often be an emotional and uncertain time is something I consider both a responsibility and a privilege.

Before moving into care, I worked in hospitality, where I developed a genuine passion for working with people and delivering exceptional service. That background has shaped my approach — I believe families should feel listened to, valued and completely at ease from their very first conversation with us.

For me, this role is about more than admissions; it’s about building trust, creating relationships and helping families feel confident that Hartwood House is the right place for their loved one.

Ashlee Beresmith
Ashlee BeresmithJob Title:Activities LeadJoined: 2026
What I do:

As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred environment for residents. My role focuses on enhancing quality of life through meaningful activities that promote physical, emotional, and social well-being.

I design and deliver a diverse programme tailored to individual interests, abilities, and life histories—ranging from creative arts and gentle exercise to social events and community connections. I believe that every moment matters, and I strive to ensure each resident feels valued and included.

My Experience:
I began my career in care shortly after finishing my education, starting as a Care Assistant. In this role, I discovered a passion for engaging residents beyond their daily care, particularly through activities that brought enjoyment, connection, and purpose to their day.

I began supporting the Activities Lead and quickly grew in confidence and creativity, learning how to plan and deliver inclusive, engaging programmes tailored to individual needs and interests. This experience led me to progress into the role of Activities Lead myself.

Now, I combine my care background with my passion for wellbeing to create meaningful activities that enhance residents’ quality of life, ensuring everyone feels valued, included, and supported.

About Me:

I spend most of my time out with my Friends, they are such a huge part of my life. I enjoy meeting everyone at the local pub on a Friday; this has been a tradition for many years. I have 2 beautiful cats that I adore. I absolutely love animals; I find them to be so therapeutic.

Daniel Bree
Daniel BreeJob Title:Head ChefJoined: 2014
What I do;

I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years, and I love working here. What keeps me keen is sharing my love for food, as I understand the importance of our residents and staff to enjoy great meals!

My experience;

I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.

About me;

I love food, enjoy playing football and listening to music. My little boy keeps me busy, and my wife runs her own baby swimming business. I often take our son along to her classes.

Martin Green
Martin GreenJob Title:Maintenance ManagerJoined: 2026
What I do:

As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe, well-maintained, and fully operational at all times. I carry out regular inspections, preventative maintenance, and repairs to create a comfortable and secure environment for both residents and staff.

My role includes overseeing health and safety compliance, managing contractors, maintaining records, and responding promptly to any maintenance issues. I also support the wider team by ensuring all systems—from heating and lighting to safety equipment—are functioning efficiently.

Above all, I take pride in helping provide a safe, homely, and welcoming environment where residents can feel comfortable and cared for every day.

My Experience:

I bring over 30 years of engineering experience from my time with BT, where I was based at Heathrow Airport. In this role, I was responsible for maintaining and supporting communication systems and cabling infrastructure, ensuring reliable and efficient service in a high-demand environment.

After relocating further south, I transitioned into the care sector, joining our sister home, Mornington Court, as a Maintenance Assistant. This role allowed me to apply my technical skills in a new setting, focusing on creating a safe and comfortable environment for residents.

I then moved to Hartwood House Care Home, where I now work as Maintenance Manager. In this role, I continue to build on my experience, overseeing all aspects of maintenance and contributing to the smooth day-to-day running of the home.

About Me:

Outside of work, I’m a big sports enthusiast, with a real passion for golf—any chance I get, I’ll be out on the course. I also enjoy playing snooker in my spare time.

I’m a dedicated football fan and hold a season ticket with Fulham Football Club, rarely missing a game and always supporting the team.

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