Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
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9.9 175 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.
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Care Provided by Hartwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1650
  • Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Residential Care: £1750 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1750

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.

These prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gayle Burn (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • They have plenty of parking on site.

Hartwood House Care Home Reviews (175)

9.9

Hartwood House Care Home has a Review Score of 9.9 (9.888) out of 10, based on 72 reviews in the last 2 years.
Over all time Hartwood House Care Home has 175 reviews.

Overall Experience
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Date Published
  • 175
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Reviewer Connection to Hartwood House Care Home
  • 51
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  • 10
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Total of 175, showing 121-140
Review from Marjorie S (Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being told I had to be non weight-bearing after an operation on my feet, I decided I would have to convalesce in a care home. I contacted another home but the minimum stay there was 4 weeks. All the staff have been exceptional - I wanted to treat my stay as a 'holiday' and to the best of their ability
they have made this possible. The nursing and care staff have been fantastic.
Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you so much for your lovely review Marjorie. We very much enjoyed having you stay with us and we would love it if you would visit us soon. Take Care of yourself.

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Review from P B (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, after a fall, entered this home in April 2018. He shortly deteriorated and passed away in December. Hartwood was a very nice place for him to be. Warm and friendly, very caring with very good attention to his needs and requirements, despite the difficulties. The staff were always attentive
to him and to his visitors. His stay felt cohesive, warm and loving. You felt he was well regarded and welcome to the home.
Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

Thank you so much, Dad is missed by us all.

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Review from Judith H (Wife of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I arrived at Hartwood House in an ambulance after their closing time. We were met with great kindness by staff who had remained behind to welcome us. After a traumatic 2 weeks in hospital, Hartwood House was a haven of calm. I remained with my husband as it was apparent he had a very
short time to live. He was kept as comfortable and pain-free as possible. The staff all treated our daughters and me with the utmost kindness at all times. Sadly, my husband died after one week, but we will be forever grateful for the unfailing care and attention he received.
Reply from Sarah Gillett, Home Admissions Advisor at Hartwood House Care Home

We loved having you all as part of our Hartwood Family even if only for a short time. Thank you for your very kind review. Please do pop in and see us again.

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Review from Maria Isabel L (Sister-in-law of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found this care home to be modern, comfortable, the rooms and sitting room were very cosy and welcoming.
The staff are very kind, helpful and cheerful. I loved the way it was furnished, wonderful views.
Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you very much for your kind review.

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Review from Viven H (Wife of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault the care my husband received. The added bonus of 3 members of staff speaking some Dutch was beyond expectations.
Reluctantly, we have to move on leaving our thanks to all staff.
Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you for your kind words, we miss you and hope you come back to us in the future.

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Review from Russell L (Brother of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely excellent in every respect.
5 star marvellous, comfortable home. Furnishing found in very special houses. Care and management unbeatable.
Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you for your lovely review.

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Review from Edwin M (Brother of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the staff friendly, helpful and caring for the resident and visitors.
An atmosphere of quiet, happy and sunny disposition is apparent on entering this home from reception to management.
Reply from Sarah Gillett, Manager at Hartwood House Care Home

Thank you and we appreciate your kind review. We are glad you enjoy visiting Hartwood House.

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Review from Charles O (Respite Resident) assisted by family/friend published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second time I have come here.
The first time I was upstairs and did not like it.
This time I am downstairs and I have enjoyed every minute and I have told my wife that I would love to come again anytime when she wants a break.
Everybody has been wonderful to me.
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Review from Christine C (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartwood House has provided excellent care for mum. Mum is happy, eating well (food is superb) and beginning to socialise with other residents. She really likes her carers and I can relax knowing there is someone there for her 24 hours a day.
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Review from R M (Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff who show interest in you as a person. Encourage you to help you to continue to take part in activities but don't push you. Good ratio of staff to residents. A good place to be!
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Review from Doris B (Resident) assisted by family/friend published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff are in the main very good. The food at times is questionable, today was lovely. Dessert was delicious. It's a shame not more often. The trips out are very good and the activities are very enjoyable.
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Review from Derek C (Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been most impressed by the friendly, professional care I have received here. All staff do their best to assist me to be myself, as far as is possible. This view would be supported by my offspring when they visit.
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Review from M A (Sister of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartwood House is a lovely warm environment. The staff too are very kind and friendly. My brother seems very happy here.
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Review from Julie A (Friend of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home such a high standard in all areas. Spotlessly clean. Love the little ducklings, love the furniture and grounds. Staff are wonderful very cheerful and happy, the whole place is a very happy place. If I was older I'd love to stay here. Residents are treated so well lovely to see such
a wonderful home. Best home I have seen.
Reply from Sarah Gillett, HAA/Admin at Hartwood House Care Home

Thank you for your kind words, much appreciated.

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Review from Roy P (Son-in-law of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is lovely at Hartwood, so very kind and friendly. You feel as if you have known them for years. Hartwood is extremely clean, the decor is very modern and not like a home at all, if anything, it is like someone's house. The food looks lovely, we are looking forward to having a laugh with mum.
Mum went in very poorly but after a few days what an amazing change in her physical and mental health. Thank you, with love X.
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Review from Nigel M (Respite Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a major operation, I have recently had the pleasure of staying of at Hartwood House for a short period of respite care. From my initial contact with them through to the day I left, I was impressed with the professionalism and caring nature of all the staff.


The accommodation and facilities

are first class and certainly wouldn't look out of place in a top hotel. Forget any preconceived ideas you may have about care homes, this is a well run, modern purpose-built home with excellent decor and furnishings.


Both the administration and nursing/caring staff make you and your family feel very welcome, showing a genuine interest in getting to know you. Any questions/concerns you may have are quickly addressed. The residents were full of praise for how well they are cared for and the staff all work well as a team, always pleased to help.


I wanted to recover from my operation in a restful and stress-free environment. I highly recommend a stay as it worked well for me.

Reply from Sarah Gillett, Administrator at Hartwood House Care Home

We very much enjoyed having you with us Nigel and thank you for your kind words. From all at Hartwood House.

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Review from Chris J (Son of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The house is extremely clean and fresh, we found it to be very modern and stylish. The staff are amazing and so very helpful. Nothing is too much trouble. In four days the change in our Mum has been amazing. We are so very pleased. We cannot recommend Hartwood House enough. The food is lovely and fresh,
and they make fab tea.
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Review from Janet B (Daughter of Resident) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Hartwood House for over 2 years. The staff were very caring and quickly became dad's family. He initially joined in the activities but as he became frailer he would still enjoy watching everyone and always had a smile on his face when the live entertainment took place.
Nothing was too much trouble for the staff and even on his 'bad' days they encouraged him to eat and drink his favourite things, or would placate him with putting on his favourite DVD. It was a great comfort to my mother and myself that dad was in the best possible place and everyone did all they could to make him as comfortable as possible.
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Review from M O (Friend of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend in Hartwood House for more than two years. I have always been very impressed with the standard of care that the residents receive. Also the cleanliness of all the rooms. It is without a doubt the best care home that I have visited. As a visitor, I am always made very welcome
by the staff which adds to the pleasure of the visit.
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Review from A S C (Friend of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hartwood House are very caring and know all the residents on a first name basis. They go the extra mile.
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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 72 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Hartwood House Care Home is calculated as follows: ( (768 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 846 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 71 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 14 hours ago

Limited availability, please contact for up to date information.

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Awards / Recognitions (9)

Meet the Team (5)

Gayle

Gayle Burn

Job Title: General Manager Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood House. We put our residents first and provide a professional, friendly and supportive environment, ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999, and I worked in the hospital setting in several roles and became Director of Nursing. We moved from London to Lyndhurst in 2018, and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job, and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world. Our son is a Dr in research, and my daughter works for a medical consultant.
I believe that person-centred care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.

Vanessa

Vanessa Balme

Job Title: Deputy Manager Joined: 2024

What I do;
I am the deputy manager here at Hartwood House. I oversee all of the care for our residents and am in charge of all of the care team. I absolutely love my role and enjoy being hands-on and involved.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.

Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.

Demie

Demie Arnold

Job Title: Activities Lead Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.

Daniel

Daniel Bree

Job Title: Head Chef Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.

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