Hartwood House Care Home

Hartwood is a happy and wonderful place for my grandma. Every single carer is just what they should be, patient, caring and willing to go the extra mile. My grandma seems really happy here and we enjoy visiting, especially with my children.

I write on behalf of and in conjunction with my mother who was a resident for two weeks at Hartwood House. Generally speaking, we were both very pleased with the care and attention that was given by the staff. As a daughter, I personally was not pleased with ... Firstly, on arrival, I asked to speak with the person caring for my mother's personal care. The staff member took notice but informed me she was not available for the next couple of days but would pass on my very definite requests to the duty carer who was available the following day.

The staff at Hartwood House were first class when my Brother-in-law was taken there for the last week of his life. His wife, son, my husband, my daughter and myself spent nearly two days sitting at his bedside and we had excellent treatment. Nothing was too much trouble.

The atmosphere in Hartwood House is warm and welcoming. The staff at all levels are helpful and cheerful and kind. My friend does not take part in activities for health reasons. I have on occasions asked for help, when my friend needed to be made more comfortable - this wasn't a problem and was not 'rushed' in any way. Whilst my friend does not recognise me, she obviously recognised the voice of the carers - was obviously grateful.

From the moment we first arrived at Hartwood House, we were made to feel very welcome. The staff including the manager, all the carers and even the chef made us feel very at home. A very special thank you to the nursing and care team who worked through the night, they took as much care of us as they did my very poorly uncle, which endless cups of tea and words of support. I couldn't have wished for him to spend his final days anywhere more perfect. Thank you all.

I was moved from hospital to Hartwood House care home Lyndhurst. This was one month in the general and two months here. My situation changed for the better. The conditions and staff were excellent. This made the difference to me. I will shortly be going home. Looking forward to the changes. Hoping that carers will be equivalent to here. I cannot express enough for the condition here at Hartwood, cannot be bettered in any direction.

Everyone at Hartwood House, all the staff and residents are such lovely people. My husband had wonderful care during his stay and all the facilities and activities were excellent. The staff are passionate about the care of the residents and were so very kind and caring. Just a lovely place.

My aunt has received excellent care following a partial hip replacement. She was confined mainly to her room for a couple of weeks as she recovered from her operation but its good to see her back in the communal area, sitting in the chair. Even though she has Alzheimers my aunt has improved physically with the help of the dedicated staff.

I visited a friend's mother who was having respite care for two weeks. I was amazed at the wonderful welcome and the entertainment that was taking place for the residents. A pianist was playing all the old favourite songs and the carers were encouraging the ladies to dance gently whilst they hold hands. Even my 95-year-old had a dance with me! The home is beautifully furnished (no wing chairs) and it did not have a "camouflage" perfume as it was so clean and bright! I would be very happy to live there !!

Today myself, my wife and our two children visited my gran in Hartwood House for the first time while visiting from Australia. It's fair to say it exceeded all our expectations! The staff were incredibly friendly and attentive and we could see that gran was truly happy. It was so peaceful, spacious and well designed. All the rooms had views of the lovely gardens, which are immaculately maintained. There are a number of nice lounge areas and library is stocked full of interesting books.

The food and accommodation is more like a 5-star hotel than a retirement home, and the rooms are full of natural light.

We left in the knowledge that gran is happy and incredibly well looked after. Thanks to all the staff at Hartwood House for everything you do for her.

My wife and I visited a patient suffering terminal cancer on a number of occasions between March and June 2016. We were much impressed by the nursing care given to our friend and by the ambiance of the care home. The staff seemed very kind and considerate and made our friend's last months a time of peace and, given the circumstances, one that was as trouble-free and pain-free as possible. This meant he could receive friends and family in the best possible state.

I was made to feel welcome and well cared for from the moment of arrival. House and gardens are immaculately kept. Staff were cheerful and friendly. There was an extensive programme of activities, but no compulsion to join in. Menus were available for choice to be made of next days meals, but the system occasionally stuttered, and breakfast in particular was sometimes a slightly disorganised event. Quality of ingredients was good, cooking variable. Overall standard of care was first rate.

Hartwood House provided my father with exceptional care. From the first day we visited he was treated with the utmost respect and warmth. He moved in as an honoured guest but swiftly was made to feel one of the family. The tenderness and kindness shown not only to him but to the rest of our family has been wonderful and made what we all knew was a limited time very special, helping us and our children, who were always made to feel so welcome, build precious memories or our dad/grandpa. We cannot praise all of the staff highly enough and will be eternally grateful to them all.

My husband has been in Hartwood House on several occasions for respite care. On the last visit he was in the nursing wing. He was exceptionally well cared for by friendly professional staff who anticipated his needs and carried out the nursing aspects of his care to the letter. I was able to leave him knowing that he would be safe. I rate the home very highly.

This care home in my opinion is excellent. Superbly furnished and providing every comfort for the residents and visitors. The staff are friendly and caring and the standard of cleanliness is five star! Another friend of mine who resided there for several months tells me that the food is excellent.

My mother is 86 with Alzheimers. My father 91 has had to go into hospital so currently can not care for my mother. We tried 24 hour care at home but my mother was very aggressive and within 24 hours she was at Hartwood House for two weeks respite care which we hope to expand, probably to 2 - 3 months maybe longer. For the first week my mother had a difficult time because of her anger and confusion, however the calm and secure feeling at Hartwood House and in particular the experience and care of the staff has helped her settle and today although wanting to go home said id she could not go home then she as happy there.

Wonderful! After initial apprehensiveness from her family as to "were we doing the right thing" we haven't looked back. She has completely flourished since her arrival and now has a new family and home - a proper home and not somewhere where she's been "left". Staff are lovely and always very attentive, friendly and caring, food is superb and there is a small kitchenette where teas and coffees can be made, lots of open space and there is always something going on with regards to entertainment and socialising. We made the right decision and definitely into the right home.

As a visitor I have only seen a small part of the home. Well provided sitting and dining areas. Attractive grounds but possibly not accessible t less able residents. Pleasant residents own room. I have not ever had a meal at the home but understand meals are good.

My mother initially spent two weeks of respite at Hartwood House in March 2015. She was so happy and comfortable after the first week that she decided she would like to become a permanent resident. Fortunately there was a vacancy. Mother was able to keep the same room and she never returned to her own house. She feels secure and cared for and each time I see her she tells me she could not be happier because all the staff are lovely and always kind to her and the food is wonderful. She has company when she wants it with the option of the privacy of her own room. My sister and her husband live locally and are able to call in and see Mother at any time. As members of the Relatives Committee they regularly meet the Registered Manager and her staff, all of whom show the kindness, patience and respect for individual needs which make Hartwood such a happy place to be for a 96 year-old. Visitors (including pets by arrangement) are welcomed and the Manager goes out of her way to be friendly and helpful to relatives or visitors. She knows each resident personally which is very reassuring. Mother had one particularly delicate problem recently and it was resolved quickly and sensitively by the Manager and my sister working together.

Hartwood House has its own special atmosphere. The building is bright, warm and spotlessly clean with books and pictures providing interest and stimulation. Lounge areas are quiet, beautifully furnished and designed with an emphasis on natural daylight. Mother has outings, escorted visits to local shops and communal singing sessions led by a professional musician. Her own room is comfortable with a pleasant view over the garden and there is ample space to display the many family photographs that mean so much to her.

My Mum just loves her life. She is in a place that she could never have imagined in earlier years and we are most grateful to everyone at Hartwood House for the exceptional care they provide.

I visited Gran today (Friday), and was once again reminded what a great place Hartwood is. She cannot stop singing its praises and it is well deserved.

While the home itself is amazingly well equipped and a lovely premises, it is the staff that make it what it is. Whether we visit with our dog or young daughter in tow the attitude and manner of the staff is always lovely. They clearly care so much about their residents and are so welcoming of visitors of all shapes and sizes that it is always a pleasure to pop in.

Thank you all so much for everything you do for my Gran and all the other residents, you do a hugely important job and you do it fantastically.