
This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.
Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room...
Care Provided by Hartwood House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
The price(s) shown are provided by the care home. Contact Hartwood House Care Home for full pricing details and T&Cs.
Contact Hartwood House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Monika Zytowiecka (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
Parking
- They have plenty of parking on site.
Hartwood House Care Home Reviews (198)
Hartwood House Care Home has a Review Score of 9.9 (9.913) out of 10, based on 62 reviews in the last 2 years.
Over all time Hartwood House Care Home has 198 reviews.
The experience could not have been better. Every single employee at Hartwood House is the kindest, friendliest and best person possible. They are not only excellent and highly qualified technically, but are also so gentle, warm and caring - not just to the residents but to everyone they encounter.
What a lovely review! We truly do have such a wonderful team here, we are a big family and our residents and their loved ones become part of this also. Being a warm and welcoming home is so important to us and I am glad that you felt this. Thank you for your kind words.
Hartwood is an extraordinary home; care, attention to detail at every level, exceptional housekeeping, tender-hearted but strong caretakers, professionally produced delicious food, and seamless management make this so much more than we could have ever imagined. Our Mother was quick to form a deep rapport with each and every one of the wonderful people who came in contact with her. All the residents seem incredibly at home and cared for. I cannot recommend Hartwood highly enough.
Thank you so much for your amazing words of kindness. We are so pleased that you as a family had such a positive experience with us here at Hartwood House. All of the departments have such a vital impact on the residents time with us and I am so pleased that all of them exceeded your expectations. I will make sure all of these lovely comments are passed on to the team, thank you again.
Our dad was looked after at Hartwood House for approximately 3 months. He moved there from his home town so that my sister and I could visit more frequently. From the moment he arrived, he was made to feel very welcome and valued. We as visitors along with other family members were also welcomed with open arms. Dad was invited by staff to join in all activities which seemed to happen every day. The food was excellent with so much choice. The staff could not have been more caring, kind and entertaining. Hartwood is an amazing care home and we would recommend to anyone. Thank you.
Firstly, thank you so for such an amazing review! Secondly, it was such a pleasure to have Dad with us, he bought a smile to all of our faces and we absolutely loved every minute that he was with us. We are glad to feel that as family members you were also welcomed with open arms, this is such a...
I visit my Uncle on a regular basis and always find the staff happy and helpful. He is very settled at the home and received all the help that he needs. His room is always clean and tidy just like the rest of the home.
Thank you so much for your lovely feedback. We are so glad to hear that your uncle is settled and is receiving all of the help he needs. It is such a pleasure to have him here with us. I will pass your kind words onto the staff.
Very helpful and kind staff. Always willing to assist wherever possible.
Thank you so much for such an amazing review. We absolutely love having you here with us and we are glad that we are providing the 5 star service you were looking for. I will pass all of this onto the team - it is an absolute pleasure to care for you!
When my family first enquired, the home admissions advisor was extremely welcoming and informative. My uncle stayed at the home on respite and thoroughly enjoyed himself. She went out of her way to communicate that my uncle had settled in quickly and was being looked after well. Thank you to the home admissions advisor and the rest of the staff.
Thank you so much for your lovely feedback. First impressions are so important so the fact you felt welcomed straight away is truly what we want. We also believe that communication is vital, all the way from the initial enquiry, right through to the residents entire stay with us. We are glad you...
I am so pleased with the care that Hartwood House has given my Dad! The facilities are amazing and the food is Michelin star! I would definitely come here myself when it's time. Incredible staff and beautiful home.
Thank you so much for your glowing review. I will pass your compliments onto Chef, we are so lucky to have such a talented kitchen team who provide the highest quality of standard food for all of our residents. You are absolutely more than welcome to come to us when its time and we are truly so happy to have Dad with us!
I could not ask for better treatment . The staff were all excellent and fully competent whatever was asked of them. Words alone can not express adequately my satisfaction of the service I received. Food was excellent in both quality and choice. A glass of wine with the meal went down very well.
Thank you so much for such a glowing review. It was honestly such a pleasure to have you stay with us, we miss you already. Please know that you are welcome back whenever you like, even just to pop in and have a cup of tea and cake, we would love to see you again! Thank you for bringing so many smiles to our faces and making our job a delight. We hope to see you soon!
Hartwood House is an absolutely marvellous care home. My husband was there for two weeks respite care whilst I was away. The staff were amazing and bent over backwards to make him feel welcome. The standards at Hartwood House are like a 4/5 star hotel, wine with lunch and a great menu for all meals.
Thank you so much for your wonderful review. It was our absolute pleasure to look after your Husband for those 2 weeks! It is really important for us to offer lots of choice at meal times and give the residents a restaurant experience, so thank you for that lovely feedback. As we said on his departure, he is welcome back anytime (as are you - pop in for a cup of tea soon!).
Weekend cover light on staff, we had a long wait to gain access.
Special dining was very good and the celebration for mother in laws 106th birthday was very good.
Thank you so much for your review. It was an absolute pleasure for us to be able to host your mother-in-laws 106th birthday party - what an amazing afternoon it was! The weekend in question was challenging due to sickness on our reception, so I do apologise that you had to wait to come in. We are...
Hartwood House is such an amazing home. My nannie is so happy here and that's a testament to the high level of care that she receives and the incredible staff that work here. Every time I enter the building the people inside are happy and welcoming. The quality of life that every resident receives is just phenomenal. Worth every penny to see Nannie thriving (and socialising again!). I cannot recommend this home anymore, thank you to all of you.
What a glowing review! Thank you so much for your kind words. We are so proud of this home and the staff that have worked together to make it how it is today, striving to make every residents life better in every way possible. Socialising is such a hard thing for residents at first but so important, it has brought such a smile to our faces to see her making friends and joining in.
Dad is so happy here. I cannot believe the difference in him. It has such a good reputation and I can see why! The food is incredible and the personalised care that they provide is outstanding. Would happily recommend to all.
We are so pleased that Dad is happy with us here, we have seen such an improvement since he has been here with us. Our approach focuses on offering personalised care, ensuring that each resident receives the attention and support they need to feel comfortable and valued. Thank you so much for your kind words.
I visit my friend twice a week and I am just so pleased with everything here at Hartwood House. My friend was so worried about coming in but she calls this her new home. The staff have become her family and to see the way she has come out of her shell is inspiring. She is now eating far better than she was before, she looks so happy and healthy and I genuinely believe this is from the outstanding care given by the staff at this home.
What lovely words, thank you so much from all of the team here at Hartwood House. It makes us so happy to hear that she is coming out of her shell, its so hard coming into a social environment when you have been on your own for so long. We like to take the time to get to know each resident and...
My mother is here for a months respite care. She said she now has a great opinion of this care home, the staff are excellent and she enjoys the activities on offer.
It has been an absolute pleasure to have Mum stay with us. It was lovely to see her make so many new friends and really participate in all of the activities on offer. We look forward to welcoming her back for our upcoming events!
My mum came in for some respite after a hospital fall. The plan was for her to come home. We had tried to get her into respite for many years but she refused. After a few weeks at Hartwood, mum made the decision that she wanted to remain here permanently! We are blown away by the incredible staff here and the care they show everyone from each-other, the residents and visitors. Hartwood House is more than a care home - its a home!
Thank you so much for your kind words. It is such a daunting process for any one thinking about coming into a care home, I am so glad that we were able to give Mum such a positive experience. The fact that she has chosen to stay is just wonderful news, she has made such a good group of friends and...
As a family we are so pleased with the care nan is receiving. The staff are amazing, so caring and kind. Nan came on respite and doesn't want to leave! Thank you to all.
We are so pleased to hear that you are happy with the care that your Nan is receiving! I will definitely pass these lovely comments on to the rest of the team! Thank you so much for taking the time to write this.
My Dad went into Hartwood House on 2nd January 2025. He was greeted in reception by many of the staff which was lovely and welcoming. We were all shown to his room which is a lovely room overlooking the gardens. Dad asked "is this my room, wow, it's lovely". He went off to have his first lunch which was sirloin steak and a lovely glass of red wine, what a lovely first lunch. Dad is attended to with such loving care and he appears beautifully settled in such a short space of time, under three weeks. He looks so much better now, clean clothes, freshly shaved and looking so much better in himself.
Thank you Sue for some lovely feedback! Dad is such a delight and we feel so fortunate to have him here with us at Hartwood House. We are glad to hear that you as his Daughter feel he has settled and is enjoying his new home. We will continue to care for Dad with the highest of standards and provide him with those all-important yummy meals!
My mum has been at Hartwood House Care Home for two and a half years now. It is set in beautiful surroundings, and the home is very tastefully furnished and meticulously clean. I cannot praise the staff highly enough for all that they do. They treat mum with such genuine warmth, kindness and compassion, and they do so with such amazing patience and good humour. I always see them smiling and laughing and they are supportive of not only mum, but us as a family too. They are an absolute credit to Cinnamon Care, and are a very talented and dedicated staff team. Not just the Carers, but all the staff who make up that team. The home is very well managed and run and any concerns we have raised have been promptly and appropriately dealt with. It is a lovely home, and I would certainly recommend it to others.
Thank you so much for a glowing review! As a team we are so passionate about enriching the lives of not only our residents but their families too! We say that when a resident joins Hartwood House that they become part of our family (that means their loved ones too). We will continue to work together to make sure that everyone has this positive experience.
My dad has been at Harwood House Care Home now for several months. It has been nothing but outstanding! From the staff, to the food, to the facilities. The rooms are of such high standard that it's a home from home. I can honestly say that I can sleep at night knowing that my dad is in the best place we could ask for and with the best team. Cannot recommend highly enough.
Thank you so much for your kind words. The team here are so passionate about providing each and every resident with the highest level of care. All of the team here at Hartwood House appreciate your wonderful feedback!
Very pleased with all aspects of my care. The facilities and staff support have been very good.
Thank you for your review. We appreciate your feedback and are sorry that none of the activities were to your liking. Your feedback will help us to enhance our activity options.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 14 Jul 2026
Our notice boards on every floor are so much more than a place to display information – Residents can look back at photographs from recent activities, see what’s coming up...
- 13 Jul 2026
A peaceful morning with Resident Mo ?? There’s something so special about taking time to enjoy the simple things in life. Today our lovely resident Mo was relaxing in the...
- 26 Jun 2026
Yesterday, we came together for our annual Summer Fayre and to mark an incredible milestone – 10 wonderful years of Cinnamon Care Collection. A huge thank you to our amazing...
There are no upcoming events for Hartwood House Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Hartwood House Care Home.
Meet the Team (6)

What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their families, and friends of Hartwood House. We are a luxury care home nestled in the heart of the New Forest, offering exceptional care in a truly homely setting. We believe outstanding care is built on trust, kindness and genuine relationships, and we take great pride in creating a place where residents feel safe, valued and truly at home.
My Experience – With extensive experience in elderly care, dementia support, and team leadership, I have successfully managed and improved multiple care settings. I thrive on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.
About Me - Beyond my professional life, I love spending time with my family and exploring my interests in psychology, arts, photography, and beauty. Balancing my career and personal passions keeps me motivated and inspired every day.

As Deputy Manager at Hartwood House, I help lead the day-to-day operations of the home, working alongside residents, their loved ones, and our dedicated team to create a warm, supportive, and caring environment. I am committed to ensuring that every resident receives high-quality, individualised care that promotes independence, wellbeing, and dignity.
My role includes supporting and developing staff, monitoring the quality of care provided, and helping to maintain the highest standards across the home. By fostering a culture of compassion, respect, and teamwork, I strive to ensure that Hartwood House remains a place where residents feel safe, valued, and truly at home.
My ExperienceI began my professional career working for a global investment bank, where I developed strong organisational, leadership, and people management skills. After having my two boys, I took the opportunity to reflect on what I truly wanted from my career and decided it was the right time to pursue my long-standing passion for working in care.
I started my journey in the care sector as a Care Assistant, gaining invaluable hands-on experience supporting residents and their families. Driven by a desire to make a positive difference, I progressed into a Care Coordinator role before being promoted to Deputy Manager. Each step of my career has strengthened my commitment to delivering high-quality, person-centred care and supporting teams to provide the best possible experience for those we care for.
About MeI am incredibly proud to be a mum to my two wonderful sons, who are at the heart of everything I do. Family is very important to me, and I love spending quality time with them whenever I can.
Outside of work, my greatest passion is travelling. I enjoy exploring new places, experiencing different cultures, and creating lasting memories with family and friends. In fact, I almost always have my next holiday planned, as having something exciting to look forward to is something I really enjoy. Travelling helps me recharge, gain new perspectives, and bring positivity and enthusiasm into both my personal and professional life.

My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. As Admissions Advisor at Hartwood House, no two days are ever the same — and that’s exactly what I love about my role. From welcoming families for their first visit, to guiding them through the enquiry process and helping them make informed decisions, I am here to ensure every interaction feels personal, supportive and reassuring.
My Experience:With five years’ experience in the care sector, I truly feel I have found my calling. Supporting families at what can often be an emotional and uncertain time is something I consider both a responsibility and a privilege.
Before moving into care, I worked in hospitality, where I developed a genuine passion for working with people and delivering exceptional service. That background has shaped my approach — I believe families should feel listened to, valued and completely at ease from their very first conversation with us.
For me, this role is about more than admissions; it’s about building trust, creating relationships and helping families feel confident that Hartwood House is the right place for their loved one.

As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred environment for residents. My role focuses on enhancing quality of life through meaningful activities that promote physical, emotional, and social well-being.
I design and deliver a diverse programme tailored to individual interests, abilities, and life histories—ranging from creative arts and gentle exercise to social events and community connections. I believe that every moment matters, and I strive to ensure each resident feels valued and included.
My Experience:I began my career in care shortly after finishing my education, starting as a Care Assistant. In this role, I discovered a passion for engaging residents beyond their daily care, particularly through activities that brought enjoyment, connection, and purpose to their day.
I began supporting the Activities Lead and quickly grew in confidence and creativity, learning how to plan and deliver inclusive, engaging programmes tailored to individual needs and interests. This experience led me to progress into the role of Activities Lead myself.
Now, I combine my care background with my passion for wellbeing to create meaningful activities that enhance residents’ quality of life, ensuring everyone feels valued, included, and supported.
About Me:I spend most of my time out with my Friends, they are such a huge part of my life. I enjoy meeting everyone at the local pub on a Friday; this has been a tradition for many years. I have 2 beautiful cats that I adore. I absolutely love animals; I find them to be so therapeutic.

I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years, and I love working here. What keeps me keen is sharing my love for food, as I understand the importance of our residents and staff to enjoy great meals!
My experience;I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;I love food, enjoy playing football and listening to music. My little boy keeps me busy, and my wife runs her own baby swimming business. I often take our son along to her classes.

As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe, well-maintained, and fully operational at all times. I carry out regular inspections, preventative maintenance, and repairs to create a comfortable and secure environment for both residents and staff.
My role includes overseeing health and safety compliance, managing contractors, maintaining records, and responding promptly to any maintenance issues. I also support the wider team by ensuring all systems—from heating and lighting to safety equipment—are functioning efficiently.
Above all, I take pride in helping provide a safe, homely, and welcoming environment where residents can feel comfortable and cared for every day.
My Experience:I bring over 30 years of engineering experience from my time with BT, where I was based at Heathrow Airport. In this role, I was responsible for maintaining and supporting communication systems and cabling infrastructure, ensuring reliable and efficient service in a high-demand environment.
After relocating further south, I transitioned into the care sector, joining our sister home, Mornington Court, as a Maintenance Assistant. This role allowed me to apply my technical skills in a new setting, focusing on creating a safe and comfortable environment for residents.
I then moved to Hartwood House Care Home, where I now work as Maintenance Manager. In this role, I continue to build on my experience, overseeing all aspects of maintenance and contributing to the smooth day-to-day running of the home.
About Me:Outside of work, I’m a big sports enthusiast, with a real passion for golf—any chance I get, I’ll be out on the course. I also enjoy playing snooker in my spare time.
I’m a dedicated football fan and hold a season ticket with Fulham Football Club, rarely missing a game and always supporting the team.
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