Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
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9.9 175 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

Care Provided by Hartwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1650
  • Self-Funded Residential Dementia Care: £1650 – £1650
  • RESPITE Self-Funded Residential Care: £1750 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1750 – £1750

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.

These prices are only a guideline, please contact Hartwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gayle Burn (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • They have plenty of parking on site.

9.9

Hartwood House Care Home has a Review Score of 9.9 (9.888) out of 10, based on 72 reviews in the last 2 years.
Over all time Hartwood House Care Home has 175 reviews.

Overall Experience
  • 160
  • 14
  • 1
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Date Published
  • 175
  • 25
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  • 72
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Reviewer Connection to Hartwood House Care Home
  • 51
  • 20
  • 18
  • 16
  • 10
  • 10
  • 8
  • 7
  • 6
  • 5
  • 5
  • 3
  • 3
  • 3
  • 2
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  • 1
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Total of 175, showing 41-60
Review from J T (Respite Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, friendly welcome setting the home to a wonderful break. Thank you.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your review of Hartwood House; we are very pleased to read that you feel we provided a warm and friendly stay and you had a wonderful break. We look forward to your next stay with us.

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Review from P E (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good at all levels.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you very much for your kind review of Hartwood House, it is wonderful to read that you feel we are very good at all levels, I will share your feedback and comments with the team.

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Review from H B (Daughter of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During May, my mum had to come to Hartwood House after a long series of heart issues, over five years when she lived with me and my husband. After suffering another week in hospital with a gallbladder infection, I had to make a tough decision. The staff at Hartwood House settled me and mum into the
reality of having to have more help than I could give her. The staff have been amazing, so welcoming and supportive. I visit three times a week and they always give up their time for a chat and always welcome Mum back after our afternoon trips. Thank you.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you very much for your very kind review of Hartwood House, I will share your lovely feedback with the team.

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Review from C G (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful and kind staff.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House, it is wonderful to read that you feel our team are always helpful and kind.

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Review from S P (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father has been in the care home for the last 18 months and is being looked after for us very well. He likes it here and says the food is very good.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House care home, we are so pleased to read that you feel your father is being looked after by us very well.

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Review from J A (Granddaughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff always smiling!
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House Care Home, it is great to read that you feel we have a lovely staff team who are always smiling! I will share your comments with the team.

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Review from J F (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here for 1 1/2 years and is well looked after. The staff always friendly and caring. Harwood House is always very clean and feels and looks like a home.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House care home, it is wonderful to read your feedback and how you feel that your father is well looked after, that our staff team are friendly and caring and our home is always clean. I will share your feedback with the team.

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Review from W M (Friend of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and reassuring.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your review of Hartwood House, it is lovely to read your feedback on how you feel the staff are friendly and reassuring.

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Review from D L (Cousin of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Hartwood House weekly for some time. There is always a warm welcome from all the staff. The home feels cosy and homely. It is always clean, tidy and smells nice. Recently there has been an increase in activities for the residents which is good. My cousin particularly enjoys the
singing and music. The food looks good and the chef caters well for diabetics. The gardens are well kept and there are plenty of outside seating areas. I would recommend Hartwood House without any hesitation. Thank you to all the staff.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for writing a review of Hartwood House care home, it is lovely to read your comments and how you would recommend our care home to others. I will share your comments with the team.

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Review from R C (Nephew of Resident) assisted by family/friend published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review, it is lovely to read that you feel we have a great care home.

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Review from Dawn C (Niece of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home with excellent staff.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for writing a review for Hartwood House Care Home, it is great to read that you feel we have a great care home with excellent staff. I will share your comments with the team.

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Review from S D (Daughter of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home with super care for residents.
Facilities are always beautifully maintained.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

It is wonderful to read that you feel Hartwood House is a lovely home with super care for residents and that our facilities are always beautifully maintained. I will share your feedback with the team.

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Review from E D (Granddaughter of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff is attentive, personable, and caring. The spaces are always clean, tidy, and tastefully decorated, resulting in an appealing and comfortable selection of seating areas.
The gardens are also very nice and the rooms are of a good size. My relative always seems to have been well entertained
with activities during the week.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

It is wonderful to read you feel the staff are attentive, personable, and caring. That we have a clean and decorated home, with plenty of comfortable areas for residents. I will share your amazing feedback with the team.

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Review from J M (Stepson of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartwood House is a lovely home with a caring staff. It's a home-from-home. It's great for family and friends to know that their loved ones are being well cared for.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

It is lovely to read your comments about Hartwood House, a big thank you for writing a review. I will share your feedback with our team, they will be very pleased with your comments.

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Review from S K (Daughter-in-law of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartwood House is one the the nicest care homes I have been to. The staff are all very welcoming, friendly kind and helpful. Lovely, calm, and relaxed atmosphere, and the residents are all very relaxed and happy. Lovely varied seating areas for relatives. I wouldn't mind moving in myself!
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

A big thank you for your wonderful review of Hartwood House Care Home, I am so pleased to read that you feel our team is very welcoming, friendly, kind, and helpful. I will share your lovely comments with the team.

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Review from C G (Daughter-in-law of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good so far.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review of Hartwood House, we are pleased to read that you are happy with the service we provide in the home.

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Review from J M (Stepmother of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartwood House is a very happy and caring environment. Very pleased with staff and everything.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for writing such a kind review for Hartwood House, it is lovely to read that you feel we provide a very happy and caring environment and that you are very pleased with the staff and everything.

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Review from P G (Son of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prompt and caring.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for taking the time to write a review of Hartwood House, it is wonderful to read that you feel we are a prompt and caring service.

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Review from N M (Granddaughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Luxury and well-presented care home.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

Thank you for your kind review, we are very pleased to read that you feel that Hartwood House is a luxurious and well-presented care home. I will be sure to share your feedback with the team.

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Review from I G (Nephew of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During our aunt's stay at Hartwood, the professionalism of all the staff has been excellent. The care and attention to detail has been well executed. Many of the staff have gone 'above and beyond'.
Reply from Ellie Peters, Home Admissions Advisor at Hartwood House Care Home

A big thank you for your kind words about the team at Hartwood House, we are very proud of the care we provide.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 72 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Hartwood House Care Home is calculated as follows: ( (768 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 846 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 71 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 13 hours ago

Limited availability, please contact for up to date information.

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Awards / Recognitions (9)

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Meet the Team (5)

Gayle

Gayle Burn

Job Title: General Manager Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood House. We put our residents first and provide a professional, friendly and supportive environment, ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999, and I worked in the hospital setting in several roles and became Director of Nursing. We moved from London to Lyndhurst in 2018, and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job, and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world. Our son is a Dr in research, and my daughter works for a medical consultant.
I believe that person-centred care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.

Vanessa

Vanessa Balme

Job Title: Deputy Manager Joined: 2024

What I do;
I am the deputy manager here at Hartwood House. I oversee all of the care for our residents and am in charge of all of the care team. I absolutely love my role and enjoy being hands-on and involved.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.

Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.

Demie

Demie Arnold

Job Title: Activities Lead Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.

Daniel

Daniel Bree

Job Title: Head Chef Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.

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