
This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


This care home is a real home from home. My auntie has been extremely well looked afterSusan W(Niece of Resident/Service User)

Thoroughly recommend Hartwood House Care Home they do a fantastic jobN D(Daughter of Resident/Service User)


Hartwood House is a luxury care home located in the heart of Lyndhurst, in the beautiful New Forest. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Hartwood House offers exceptional residential, dementia and respite care within elegant, welcoming surroundings.
Designed to combine comfort with contemporary style, the home features spacious en-suite bedrooms, beautifully furnished lounges, a café-bar, a private dining room...
Care Provided by Hartwood House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.
The price(s) shown are provided by the care home. Contact Hartwood House Care Home for full pricing details and T&Cs.
Contact Hartwood House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Monika Zytowiecka (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 3
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
Parking
- They have plenty of parking on site.
Hartwood House Care Home Reviews (198)
Hartwood House Care Home has a Review Score of 9.9 (9.913) out of 10, based on 62 reviews in the last 2 years.
Over all time Hartwood House Care Home has 198 reviews.
All of the staff take time with the residents which makes it a truly caring environment.
Food and drink is of good quality. Various activities are available for residents to join in with throughout the day.
What a lovely review! Thank you so much for your kind words! All of the team work so hard to make the home a warm and welcoming environment. We are so glad that you feel this way about the home, I will make sure this is passed onto all of the staff. Thank you again!
All the staff at Hartwood were excellent. They treated my wife with kindness and dignity throughout her stay. Also, they gave me confidence as this was the first time I had to place my wife in care. They made my wife's stay excellent. Thank you all.
We are so glad that we were able to provide you with that confidence. We know that its not an easy decision and we pride ourselves on being with you throughout your whole journey with us. It was an absolute pleasure to have your Wife stay with us and we look forward to seeing you come to all of our upcoming events! We are so happy to have you as part of our Hartwood House family!
On every visit we find all the staff extremely helpful and very friendly. My Mum is very well cared for and respected by the staff, as are we when we visit. The accommodation is clean, bright and comfortable and the food excellent. It is good to see Mum joining in the activities. The staff are always very attentive and ready to help.
Thank you so much for a lovely review! We are so glad that you find all of the staff helpful and attentive to not only Mum, but to you too! We really do have a fantastic team who go above and beyond to make sure the home is looking and feelings its best at all times. I will pass this onto the staff, thank you again for taking the time to write this.
Large comfortable en suite rooms and cosy communal lounges.
Thank you so much for your lovely review! The residents and their loved ones become part of the Hartwood Family and I am so glad that you feel that way. The food is a huge part of the home and its important that the residents are not only receiving high standard food but that its what they enjoy. I will pass all of your wonderful comments onto the team, thank you again!
Everyone is welcomed & looked after.
The food is excellent.
Thank you so much for taking the time to write us a review. We are so pleased that you felt the home was friendly and that you were looked after during your visit. Our reception area is always full of smiley faces, fresh coffee and homemade goodies! I will pass your compliments to the team and we look forward to welcoming you back!
Hartwood House arranged a fantastic birthday party on 18th October to celebrate my mum's 100th birthday. They arranged for a singer to entertain Mum and the residents in the morning. They provided wonderful party decorations, a magnificent tea and birthday cake and a separate room to use for family and friends. In addition to this, the home arranged for the birthday card from the King and Queen to be delivered to the home and presented to her by the Deputy Lieutenant of Hampshire on behalf of the King. A fabulous and memorable day. A big thank you to all staff.
What an amazing day we had celebrating Mum's 100th Birthday! It was truly such a magical day and all of the staff were so grateful to be able to join in the celebrations with you and your Family. Birthdays are such a big thing here at Hartwood House and we really do try to make everyone feel as special as possible. Thank for you for your lovely feedback, I will pass this onto the team!
My grandmother was welcomed in with open arms and constantly sings the staff's praises about how helpful, patient and kind everybody is. The room is always tidy and clean and she has everything she needs 24/7. The home provides plenty of activities for the residents to do to keep their minds and bodies active, but there's no pressure to force anyone to do something they don't want to do or are unable to do. All of her needs are catered to, including doctors appointments, hair cuts, podiatrist appointments etc. The staff really are wonderful and it gives me so much peace of mind knowing my grandmother is well looked after in her final years. Couldn't be happier.
Thank you for such a lovely review! It is our absolute pleasure to have your Grandmother with us, what a ray of sunshine she is to us all! The activities are such a vital part of the residents care home experience and we strive to have them tailored to their needs. We are so glad that you feel...
Whilst visiting a friend of my grandmother's, I found Hartwood House very welcoming and friendly. All the staff were very attentive to the residents and visitors, the rooms are very spacious and airy and exceptionally clean.
Thank you so much for a lovely review. It is so important to us that not only our residents feel welcome and at home, but also our visitors too. All of the staff here go above and beyond to make sure the residents needs are met. I will pass your feedback onto the team, they will really appreciate it. Thank you again!
Excellent care home. My Mum seems very content. It's clean, tidy and homely. Nice big room with ensuite facilities. Home cooked food. Friendly and caring staff who make sure my Mum has everything she needs.
Thank you so much for your lovely review! It is such a joy to have Mum here with us, she keeps us smiling always. I will pass your kind words on to the staff also.
Thank you very much to all staff and external stakeholders for the service.
Thank you so much for such a lovely review! We are so pleased that you see such an improvement with your Grandmother, it is such a pleasure to have her here with us. I will pass this onto the team, thank you again for your kind words.
It has made spending time with her much more special as we don't have to worry that she's being left home alone or what she will eat.
Thank you so much for a lovely review! We are so glad that you have all seen such an improvement in your loved one. It is so important to us that when people visit, they get quality time with their loved ones. Therefore knowing that they can just enjoy one another's company and know that everything else is taken care of.
Clean, bright and very convivial to well being.
Staff very attentive and helpful.
Lovely environment and everybody happy and cheerful.
Very welcoming to visitors, and parking very good.
Thank you so much for a glowing review! Hartwood House definitely has a home filled with very happy residents and staff, we really are one big family! I will pass your lovely comments onto the rest of the team, thank you again.
Our friend spent a couple of weeks at the home on respite. She was well looked after, the accommodation was very clean and comfortable, and the care for residents that we trusted was outstanding.
We are so glad that your friend enjoyed their respite stay with us. We pride ourselves on delivering outstanding person scented care, so thank you so much for taking the time to give your feedback on this. I will pass your lovely review onto the team!
She had a wonderful experience. The staff are very caring and professional. The home provides high quality care.
Thank you so much for a lovely review. We are so pleased that you had such a positive experience when visiting Hartwood House.
Hartwood is such an amazing home. Staff are great, food is amazing and the support they show the families is unmatched.
Thank you so much for a lovely review. We pride ourselves on not only the care the residents but their loved ones too. I will pass this onto the team!
Fantastic home, very happy with all aspects. Heart of the New Forest. Wonderful staff and the care is exceptional.
Thank you so much for your kind words. There are so many different aspects to the home, we are delighted that you are happy with all of them. Wil pass this onto the team.
My mother-in-law was resistant to staying at a nursing home for respite care, but settled into Hartwood from day one. The team was incredible: as my mother-in-law's health suddenly declined, the support and professionalism simply accelerated, not only for her but for her family.
Thank you so much for your kind words. When a resident joins us at Hartwood House they become part of our family, as do their loved ones. We are so glad that you felt not only that we gave your mother-in-law the support she needed, but also her family. It is such an important thing to us here, so thank you!
I cannot speak highly enough about Hartwood House. All the worries about my mother have been lifted as the care and compassion of every single member of staff is amazing. It really is Mum's 'home' now, and this is possible because of the staff. They all seem to enjoy working there so much, and this attitude comes from the management and filters down.
Thank you so much for your kind words. We are so pleased that Mum now see's us as home, it is an absolute pleasure to have her with us. I will pass this onto the team!
My mother came to Hartwood House for what was to be a 2-week period of 'respite care' for my sisters & myself, who had been looking after her around the clock. This soon changed to palliative care. I cannot praise everyone at Hartwood House enough from the management team, to the wonderful nurses, amazing carers and the rest of the staff. Their kindness, understanding & compassion have always been present as well as their generosity with their time and allowing us to sleep in another room. They truly are all angels, and I will be forever grateful that they gave us such a haven of peace, calm & loving support as we said farewell to our mother.
Thank you so much for your kind words from what is a truly difficult time. It was our pleasure to be able to care for Mum during her final days, she was just the most amazing lady. We were just so glad that we were able to accommodate you and your sisters and that you felt this was your home for that period of time also. I will pass your beautiful message onto the staff, thank you again.
My mother arrived at Hartwood at the end of April. She was welcomed warmly and instantly made to feel comfortable. Any request was attended to promptly, with a loving smile and kindness. The quality & variety of menus was extremely high & my mother enjoyed her meals tremendously. The medical care and attention was exemplary, professional and as her daughter we were reassured that our mother was in the safest most loving hands. We shall be eternally grateful to all at Hartwood House.
We are so glad that you felt Mum and you all as a family had such a positive experience with us here at Hartwood House. We really do pride ourselves on our food and making sure that we always have tasty seasonal options on the menu that nutritionally balanced and enjoyed by each individual. I will...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 14 Jul 2026
Our notice boards on every floor are so much more than a place to display information – Residents can look back at photographs from recent activities, see what’s coming up...
- 13 Jul 2026
A peaceful morning with Resident Mo ?? There’s something so special about taking time to enjoy the simple things in life. Today our lovely resident Mo was relaxing in the...
- 26 Jun 2026
Yesterday, we came together for our annual Summer Fayre and to mark an incredible milestone – 10 wonderful years of Cinnamon Care Collection. A huge thank you to our amazing...
There are no upcoming events for Hartwood House Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Hartwood House Care Home.
Meet the Team (6)

What I do - I am excited to lead a renowned and award-winning team. Our dedicated staff strive to deliver outstanding care to our residents, their families, and friends of Hartwood House. We are a luxury care home nestled in the heart of the New Forest, offering exceptional care in a truly homely setting. We believe outstanding care is built on trust, kindness and genuine relationships, and we take great pride in creating a place where residents feel safe, valued and truly at home.
My Experience – With extensive experience in elderly care, dementia support, and team leadership, I have successfully managed and improved multiple care settings. I thrive on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.
About Me - Beyond my professional life, I love spending time with my family and exploring my interests in psychology, arts, photography, and beauty. Balancing my career and personal passions keeps me motivated and inspired every day.

As Deputy Manager at Hartwood House, I help lead the day-to-day operations of the home, working alongside residents, their loved ones, and our dedicated team to create a warm, supportive, and caring environment. I am committed to ensuring that every resident receives high-quality, individualised care that promotes independence, wellbeing, and dignity.
My role includes supporting and developing staff, monitoring the quality of care provided, and helping to maintain the highest standards across the home. By fostering a culture of compassion, respect, and teamwork, I strive to ensure that Hartwood House remains a place where residents feel safe, valued, and truly at home.
My ExperienceI began my professional career working for a global investment bank, where I developed strong organisational, leadership, and people management skills. After having my two boys, I took the opportunity to reflect on what I truly wanted from my career and decided it was the right time to pursue my long-standing passion for working in care.
I started my journey in the care sector as a Care Assistant, gaining invaluable hands-on experience supporting residents and their families. Driven by a desire to make a positive difference, I progressed into a Care Coordinator role before being promoted to Deputy Manager. Each step of my career has strengthened my commitment to delivering high-quality, person-centred care and supporting teams to provide the best possible experience for those we care for.
About MeI am incredibly proud to be a mum to my two wonderful sons, who are at the heart of everything I do. Family is very important to me, and I love spending quality time with them whenever I can.
Outside of work, my greatest passion is travelling. I enjoy exploring new places, experiencing different cultures, and creating lasting memories with family and friends. In fact, I almost always have my next holiday planned, as having something exciting to look forward to is something I really enjoy. Travelling helps me recharge, gain new perspectives, and bring positivity and enthusiasm into both my personal and professional life.

My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. As Admissions Advisor at Hartwood House, no two days are ever the same — and that’s exactly what I love about my role. From welcoming families for their first visit, to guiding them through the enquiry process and helping them make informed decisions, I am here to ensure every interaction feels personal, supportive and reassuring.
My Experience:With five years’ experience in the care sector, I truly feel I have found my calling. Supporting families at what can often be an emotional and uncertain time is something I consider both a responsibility and a privilege.
Before moving into care, I worked in hospitality, where I developed a genuine passion for working with people and delivering exceptional service. That background has shaped my approach — I believe families should feel listened to, valued and completely at ease from their very first conversation with us.
For me, this role is about more than admissions; it’s about building trust, creating relationships and helping families feel confident that Hartwood House is the right place for their loved one.

As an Activities and Wellbeing Coordinator at Hartwood House, I am passionate about creating a vibrant, engaging, and person-centred environment for residents. My role focuses on enhancing quality of life through meaningful activities that promote physical, emotional, and social well-being.
I design and deliver a diverse programme tailored to individual interests, abilities, and life histories—ranging from creative arts and gentle exercise to social events and community connections. I believe that every moment matters, and I strive to ensure each resident feels valued and included.
My Experience:I began my career in care shortly after finishing my education, starting as a Care Assistant. In this role, I discovered a passion for engaging residents beyond their daily care, particularly through activities that brought enjoyment, connection, and purpose to their day.
I began supporting the Activities Lead and quickly grew in confidence and creativity, learning how to plan and deliver inclusive, engaging programmes tailored to individual needs and interests. This experience led me to progress into the role of Activities Lead myself.
Now, I combine my care background with my passion for wellbeing to create meaningful activities that enhance residents’ quality of life, ensuring everyone feels valued, included, and supported.
About Me:I spend most of my time out with my Friends, they are such a huge part of my life. I enjoy meeting everyone at the local pub on a Friday; this has been a tradition for many years. I have 2 beautiful cats that I adore. I absolutely love animals; I find them to be so therapeutic.

I ensure we prepare, cook, and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years, and I love working here. What keeps me keen is sharing my love for food, as I understand the importance of our residents and staff to enjoy great meals!
My experience;I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.
About me;I love food, enjoy playing football and listening to music. My little boy keeps me busy, and my wife runs her own baby swimming business. I often take our son along to her classes.

As Maintenance Manager at Hartwood House Care Home, I am responsible for ensuring the building, facilities, and equipment are safe, well-maintained, and fully operational at all times. I carry out regular inspections, preventative maintenance, and repairs to create a comfortable and secure environment for both residents and staff.
My role includes overseeing health and safety compliance, managing contractors, maintaining records, and responding promptly to any maintenance issues. I also support the wider team by ensuring all systems—from heating and lighting to safety equipment—are functioning efficiently.
Above all, I take pride in helping provide a safe, homely, and welcoming environment where residents can feel comfortable and cared for every day.
My Experience:I bring over 30 years of engineering experience from my time with BT, where I was based at Heathrow Airport. In this role, I was responsible for maintaining and supporting communication systems and cabling infrastructure, ensuring reliable and efficient service in a high-demand environment.
After relocating further south, I transitioned into the care sector, joining our sister home, Mornington Court, as a Maintenance Assistant. This role allowed me to apply my technical skills in a new setting, focusing on creating a safe and comfortable environment for residents.
I then moved to Hartwood House Care Home, where I now work as Maintenance Manager. In this role, I continue to build on my experience, overseeing all aspects of maintenance and contributing to the smooth day-to-day running of the home.
About Me:Outside of work, I’m a big sports enthusiast, with a real passion for golf—any chance I get, I’ll be out on the course. I also enjoy playing snooker in my spare time.
I’m a dedicated football fan and hold a season ticket with Fulham Football Club, rarely missing a game and always supporting the team.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartwood House Care Home to verify any information. View our terms and conditions. Hartwood House Care Home has an Enhanced Service -more info.