Hartwood House Care Home

Bournemouth Road, Lyndhurst SO43 7DP
Review Us
9.9 180 Reviews
  • Hartwood House Care Home, Lyndhurst
Hartwood House is a home set in its own extensive grounds and beautifully landscaped gardens.

The bespoke care home has been created through a combination of new construction and the comprehensive refurbishment of a former care home, keeping the exterior and the very best features of the original building. The result is a safe, appealing and comfortable home for its residents which fuses modern innovation and traditional pleasures.

Located in Lyndhurst, the heart of the New Forest, Hartwood House also lies within easy access of the City of Southampton and the South Coast.

A fully-trained, compassionate and caring team has created an exceptional care home equipped with spacious bedrooms with private, en-suite wet-rooms on three levels, of which one floor is a dedicated dementia community. In addition, there are ample spaces inside and out to enjoy both companionship and privacy.

It is the difference between caring at work and caring like family, between listening and truly understanding and between eating a meal and enjoying an experience. If you need help finding care, Hartwood House are determined to be the difference you need.

Care Provided by Hartwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please call us for further information on our fees, what's included, and for any seasonal offers that may be running. Please note, fee's are subject to availability and assessment.

Contact Hartwood House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hartwood House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Gayle Burn (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (50)

Parking

  • They have plenty of parking on site.

9.9

Hartwood House Care Home has a Review Score of 9.9 (9.929) out of 10, based on 73 reviews in the last 2 years.
Over all time Hartwood House Care Home has 180 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hartwood House Care Home
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Total of 180, showing 21-40
Review from A H (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartwood is an extraordinary home; care, attention to detail at every level, exceptional housekeeping, tender-hearted but strong caretakers, professionally produced delicious food, and seamless management make this so much more than we could have ever imagined. Our Mother was quick to form a deep rapport
with each and every one of the wonderful people who came in contact with her. All the residents seem incredibly at home and cared for. I cannot recommend Hartwood highly enough.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your amazing words of kindness. We are so pleased that you as a family had such a positive experience with us here at Hartwood House. All of the departments have such a vital…read more
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Review from Julienne G (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was looked after at Hartwood House for approximately 3 months. He moved there from his home town so that my sister and I could visit more frequently. From the moment he arrived, he was made to feel very welcome and valued. We as visitors along with other family members were also welcomed with
open arms. Dad was invited by staff to join in all activities which seemed to happen every day. The food was excellent with so much choice. The staff could not have been more caring, kind and entertaining. Hartwood is an amazing care home and we would recommend to anyone. Thank you.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Firstly, thank you so for such an amazing review! Secondly, it was such a pleasure to have Dad with us, he bought a smile to all of our faces and we absolutely loved every minute that he was with us.…read more
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Review from M L (Nephew of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my Uncle on a regular basis and always find the staff happy and helpful. He is very settled at the home and received all the help that he needs. His room is always clean and tidy just like the rest of the home.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your lovely feedback. We are so glad to hear that your uncle is settled and is receiving all of the help he needs. It is such a pleasure to have him here with us. I will pass…read more
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Review from B H (Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and kind staff. Always willing to assist wherever possible.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for such an amazing review. We absolutely love having you here with us and we are glad that we are providing the 5 star service you were looking for. I will pass all of this onto the…read more
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Review from M P (Nephew of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my family first enquired, the home admissions advisor was extremely welcoming and informative. My uncle stayed at the home on respite and thoroughly enjoyed himself. She went out of her way to communicate that my uncle had settled in quickly and was being looked after well. Thank you to the home
admissions advisor and the rest of the staff.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your lovely feedback. First impressions are so important so the fact you felt welcomed straight away is truly what we want. We also believe that communication is vital, all the…read more
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Review from H B (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the care that Hartwood House has given my Dad! The facilities are amazing and the food is Michelin star! I would definitely come here myself when it's time. Incredible staff and beautiful home.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your glowing review. I will pass your compliments onto Chef, we are so lucky to have such a talented kitchen team who provide the highest quality of standard food for all of our…read more
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Review from David S (Respite Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not ask for better treatment . The staff were all excellent and fully competent whatever was asked of them. Words alone can not express adequately my satisfaction of the service I received. Food was excellent in both quality and choice. A glass of wine with the meal went down very well.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for such a glowing review. It was honestly such a pleasure to have you stay with us, we miss you already. Please know that you are welcome back whenever you like, even just to pop in…read more
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Review from Janet S (Wife of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hartwood House is an absolutely marvellous care home. My husband was there for two weeks respite care whilst I was away. The staff were amazing and bent over backwards to make him feel welcome. The standards at Hartwood House are like a 4/5 star hotel, wine with lunch and a great menu for all meals.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your wonderful review. It was our absolute pleasure to look after your Husband for those 2 weeks! It is really important for us to offer lots of choice at meal times and give…read more
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Review from J S (Son-in-law of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initial introduction tour of facilities was very good and informative.
Weekend cover light on staff, we had a long wait to gain access.
Special dining was very good and the celebration for mother in laws 106th birthday was very good.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your review. It was an absolute pleasure for us to be able to host your mother-in-laws 106th birthday party - what an amazing afternoon it was! The weekend in question was…read more
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Review from L J (Granddaughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hartwood House is such an amazing home. My nannie is so happy here and that's a testament to the high level of care that she receives and the incredible staff that work here. Every time I enter the building the people inside are happy and welcoming. The quality of life that every resident receives is
just phenomenal. Worth every penny to see Nannie thriving (and socialising again!). I cannot recommend this home anymore, thank you to all of you.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
What a glowing review! Thank you so much for your kind words. We are so proud of this home and the staff that have worked together to make it how it is today, striving to make every residents life…read more
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Review from G B (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is so happy here. I cannot believe the difference in him. It has such a good reputation and I can see why! The food is incredible and the personalised care that they provide is outstanding. Would happily recommend to all.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
We are so pleased that Dad is happy with us here, we have seen such an improvement since he has been here with us. Our approach focuses on offering personalised care, ensuring that each resident…read more
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Review from Aria J (Friend of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend twice a week and I am just so pleased with everything here at Hartwood House. My friend was so worried about coming in but she calls this her new home. The staff have become her family and to see the way she has come out of her shell is inspiring. She is now eating far better than
she was before, she looks so happy and healthy and I genuinely believe this is from the outstanding care given by the staff at this home.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
What lovely words, thank you so much from all of the team here at Hartwood House. It makes us so happy to hear that she is coming out of her shell, its so hard coming into a social environment when…read more
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Review from M P (Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I didn't ever want to be in a position of needing care but I must say that this experience of care make me think that I would like to come back here if I had to. The staff are very kind + the rooms very comfortable
I have also enjoyed the companionship of the residents.
I hope one of my children
or my dearest friend will bring me back to visit in the summer
love to everyone who cared for me.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
It was an absolute pleasure to have you stay with us, you became such an amazing friend to the residents and the staff! You are welcome back any time and you will definitely be receiving some…read more
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Review from A P (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is here for a months respite care. She said she now has a great opinion of this care home, the staff are excellent and she enjoys the activities on offer.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
It has been an absolute pleasure to have Mum stay with us. It was lovely to see her make so many new friends and really participate in all of the activities on offer. We look forward to welcoming her…read more
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Review from C M (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came in for some respite after a hospital fall. The plan was for her to come home. We had tried to get her into respite for many years but she refused. After a few weeks at Hartwood, mum made the decision that she wanted to remain here permanently! We are blown away by the incredible staff here
and the care they show everyone from each-other, the residents and visitors. Hartwood House is more than a care home - its a home!
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your kind words. It is such a daunting process for any one thinking about coming into a care home, I am so glad that we were able to give Mum such a positive experience. The fact…read more
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Review from Christopher D (Nephew of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care I received for my Uncle was excellent, he obviously had some doubts but was made to feel welcome from the very beginning. The staff were polite and nothing was to much trouble for them. The room was clean and obvious thought had gone into the design with a themed hallway throughout. The home
is situated close to the village so convenient for residents and visitors, although this was a temporary stay I would have no doubts about making this a permanent stay if and when it would be needed.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your heartwarming review. It is such a difficult time for the resident and their families when coming into a care, even if its just for respite. I am glad to hear that the staff…read more
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Review from H G (Granddaughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are so pleased with the care nan is receiving. The staff are amazing, so caring and kind. Nan came on respite and doesn't want to leave! Thank you to all.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
We are so pleased to hear that you are happy with the care that your Nan is receiving! I will definitely pass these lovely comments on to the rest of the team! Thank you so much for taking the time to…read more
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Review from Sue T (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went into Hartwood House on 2nd January 2025. He was greeted in reception by many of the staff which was lovely and welcoming. We were all shown to his room which is a lovely room overlooking the gardens. Dad asked "is this my room, wow, it's lovely". He went off to have his first lunch which
was sirloin steak and a lovely glass of red wine, what a lovely first lunch. Dad is attended to with such loving care and he appears beautifully settled in such a short space of time, under three weeks. He looks so much better now, clean clothes, freshly shaved and looking so much better in himself.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you Sue for some lovely feedback! Dad is such a delight and we feel so fortunate to have him here with us at Hartwood House. We are glad to hear that you as his Daughter feel he has settled and…read more
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Review from Heather S (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Hartwood House Care Home for two and a half years now. It is set in beautiful surroundings, and the home is very tastefully furnished and meticulously clean. I cannot praise the staff highly enough for all that they do. They treat mum with such genuine warmth, kindness and compassion,
and they do so with such amazing patience and good humour. I always see them smiling and laughing and they are supportive of not only mum, but us as a family too. They are an absolute credit to Cinnamon Care, and are a very talented and dedicated staff team. Not just the Carers, but all the staff who make up that team. The home is very well managed and run and any concerns we have raised have been promptly and appropriately dealt with. It is a lovely home, and I would certainly recommend it to others.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for a glowing review! As a team we are so passionate about enriching the lives of not only our residents but their families too! We say that when a resident joins Hartwood House that…read more
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Review from J S (Son of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Harwood House Care Home now for several months. It has been nothing but outstanding! From the staff, to the food, to the facilities. The rooms are of such high standard that it's a home from home. I can honestly say that I can sleep at night knowing that my dad is in the best place
we could ask for and with the best team. Cannot recommend highly enough.
Reply from Charlotte Dean, Home Admissions Advisor at Hartwood House Care Home
Thank you so much for your kind words. The team here are so passionate about providing each and every resident with the highest level of care. All of the team here at Hartwood House appreciate your…read more
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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Hartwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 73 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 73 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.929 for Hartwood House Care Home is calculated as follows: ( (808 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 864 Ratings = 4.929
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartwood House Care Home is based on 73 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 73 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (5)

Gayle

Gayle Burn

Job Title: General Manager Joined: 2018

What I Do:
I am very proud to lead our lovely, dedicated team at Hartwood House. We have a wonderful team who make a real difference to the lives of residents living at Hartwood House. We put our residents first and provide a professional, friendly and supportive environment, ensuring our residents receive the highest level of care.


My Experience:
My nursing experience has been one of my great joys in life. I completed my adult nursing, psychiatric nursing, occupational health and midwifery training in South Africa. We moved to the UK in 1999, and I worked in the hospital setting in several roles and became Director of Nursing. We moved from London to Lyndhurst in 2018, and I joined Hartwood House. I have thoroughly enjoyed working at Hartwood House. Supporting the elderly and residents with dementia has brought another joyous dimension to my nursing experience.


About Me:
I enjoy living in the forest and the outdoors. My passion is my job, and working in the care industry has brought me great joy in my life.
My husband and I enjoy the outdoors and feel very privileged to live and work in such a beautiful part of the UK. I have a son and daughter, both of whom have entered the medical world. Our son is a Dr in research, and my daughter works for a medical consultant.
I believe that person-centred care is central to our residents, to deliver excellent care. Our relationship with our residents’ families and friends is also very important to support you in all aspects of your Loved ones’ life.

Vanessa

Vanessa Balme

Job Title: Deputy Manager Joined: 2024

What I do;
I am the deputy manager here at Hartwood House. I oversee all of the care for our residents and am in charge of all of the care team. I absolutely love my role and enjoy being hands-on and involved.


My experience;
I have worked in the care sector since 2007. I started off as a care assistant and eventually became a deputy manager.


About me;
I have 3 daughters and 5 grandchildren. I moved to Southampton in May 2023 to be near my daughters and grandchildren. I am originally from Leeds and spent the last 6 years living in Grantham, Lincolnshire.

Charlotte

Charlotte Dean

Job Title: Homes Admissions Advisor Joined: 2024

What I Do:
My role here at Hartwood House is to provide support to anyone enquiring about moving into care and the options that are available to them. I am here to provide as much help and information as possible, whilst supporting the resident and their loved ones. It is such a privilege to be able to help find a solution for families who are on such a difficult journey.


My Experience:
I have worked in the care sector now for 5 years and I absolutely love it. It is honestly such a rewarding job to be in, with this particular role being so varied and enjoyable. Previous to this I worked in hospitality, so have always loved being around people.

Demie

Demie Arnold

Job Title: Activities Lead Joined: 2022

What I do;
My role is to organise various activities within the home to suit our resident’s needs. It is my aim to bring as much fun and enjoyment to Hartwood as much as possible.


My experience;
I have worked in care for 10 years now, I was previously working as a Health care assistant in a nursing home, supporting people with Dementia and mental health conditions. I’ve always loved doing care work, to make a positive difference to someone’s life is a gift within itself.


About me;
I spend most of my weekends at wedding venues as a bridal makeup artist – I love make up and art, to me it is a form of self-expression. In my free time I love spending time with friends and family.

Daniel

Daniel Bree

Job Title: Head Chef Joined: 2014

What I do;
I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!


My experience;
I have now been a Chef for over fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have an NVQ Level 3 advanced apprenticeship in professional cookery.


About me;
I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.

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