Submit a Review for Manor Lodge Care Home
8 Portland Avenue, Exmouth, EX8 2BS
View Full Details of Manor Lodge Care HomeLatest Reviews for Manor Lodge Care Home
26 August 2025
My mother has been at Manor Lodge for several years. Since the care home has come under new ownership I have noticed an improvement in the level of care, including much better staff interaction. The main community room used to be a very depressing experience and Mum preferred to stay in her room - I didn't blame her. Now, however, it is a very lively place. Esenome Okodugha has contributed greatly to this - she is a great asset to the staff. The fees have increased alarmingly over the last couple of years - well ahead of inflation and "increases in the minimum wage" - a statement that speaks for itself. There has also been a high turnover of managers. But Mum is happy there, which was not always the case, and I am happy with the level of care she receives.
23 July 2025
Mum became a resident 2.5 years ago. In that time we have seen a lot of changes and managers. Not all for the good. However over the last few months things have improved. Food is important to mum, she now enjoys what is being offered. Activities are a personal choice, but having a weekly planner would greatly help her make choices. She comments on how lovely and caring the staff are, all departments but is saddened that a lot of agency staff are used, not ideal for continuity. She does acknowledge that some of the regulars are good and know what needs to be done. For your staff to have to keep'training' agency staff , who may never come again, is hard and time consuming. There was a time that we were looking at moving mum, but she is now happy here and gets on well with the staff.
18 July 2025
My Mum has lived at Manor Lodge for over two years now and is settled and happy there. She is fortunate to have a room overlooking the garden, so that she can see flowers and birds as well as other residents taking a stroll along the deck. I am not too sure of what activities are currently available as Mum has extreme mobility issues and spends most of her time in her own room. The staff are always friendly and helpful with delightful smiles for everyone. Mum has taken to vegetarianism late in life and since she is also a fussy eater (she isn't keen on beans) it is tough to provide her with an enticing, varied diet. The staff do make an effort, but there is often not a vegetarian option on the menu for her to choose (or reject!). The staff have had rather a long period of uncertainty regarding in - Home management, they have all worked harder to cope with rather fluid leadership. Now there are new appointees in place all should be well - personally I am already favourably impressed!
17 July 2025
My mother went into the home shortly before Christmas 2024. It took her time to settle in, but now she seems very settled and peaceful. My sister and I so appreciate the gentleness and kindness of the staff. It is a real help to us and gives us peace of mind knowing that she is being well cared for. Thank you!
17 July 2025
Couldn't be happier for my husband to be at Manor Lodge. He is well looked after, loves the food and staff. Hopefully, the new manager can sort out staff retention. My husband is taken out occasionally to the local garden centre for coffee and cake, which he loves. Overall, a lovely place to be.
16 July 2025
Please refer to my past emails stating that although Manor Lodge is clean and most staff are kind and caring the lack of activities and mental stimulation is non existent to the point where my mum has deteriorated and has withdrawn from participating. I hope things improve under new management and residents need to be taken out on a regular basis please.
29 January 2025
My 2 weeks, respite care was very enjoyable being looked after well - didn't like a nurse coming in suddenly at 4 am. A good Christmas lunch, but salmon was as hard as rocks! My room was great, well furnished but bed was against wall - bad. Staff coped well with dementia care, but could have been more attentive to TV needs. General atmosphere was pleasant - well done!
10 September 2024
Manor Lodge is in a perfect setting in a leafy part of Exmouth, and with a small but pleasant garden. Rooms are well appointed and some, like Mum's, open onto the garden. Care staff are kind, helpful and attentive to the residents and their visitors. We enjoy our visits and often bring our little dog who is a popular guest with the residents. The reason for the missing 5th star is that there is a notable lack of presence by the Aiveda management, despite promises. With costs escalating since Mum first arrived, there is a risk of a perception of 'business' over 'care' from the company. Overall, I would recommend Manor Lodge to anyone looking for residential family care in Exmouth.
29 January 2024
My mother has found her time at Manor Lodge very comfortable and friendly. Her room is attractive and the staff are attentive and willing to chat. She enjoys her meals and the catering staff know her favourite foods. The staff are responsive to the family when we have questions. The gardens are attractive and are lovely to sit in the summer.
25 October 2023
The Manor Lodge Care Home in Exmouth is an outstanding care home. My mother has been there for three years now and it is comforting to know she is in fabulous care. The staff are friendly, caring and I know my mum is safe and well cared for.
10 October 2023
This has to be the worst care home I have ever had the misfortune to visit. Most of the staff I had contact with spoke very little English. Resident was there for 1 week only. The worst week of his life. He was treated like a 3rd class citizen. Manhandled by staff, staff used language he found disturbing and left him feeling frightened, vulnerable and scared to go to sleep. Things taken from his room without consent. Medication not given properly. I would not put my worst enemy in this facility.
10 October 2023
My mother is well cared for and happy at Manor Lodge, my only criticism is the lack of activities and entertainment, the residents seem to need some simulation and fun, but they just sit in the lounge in the afternoons with the TV and fall a sleep, I believe there is a quiz occasionally, but I no my mother has taken to going to her room most afternoons as she gets bored. Maybe the lack of this facility is due to funding, but I’m sure relatives such as myself would be willing too help raise funds or donate some money to cover some entertainment at least once a month.
04 October 2023
My husband moved into Manor Lodge Care Home 2023. he is very happy in his new home and was welcomed along with his rabbits, by very caring friendly staff and manager. They have continued to promote his independence in looking after her rabbits and maintaining the beautiful gardens. He loved to be outside as much as he can be, de-heading flowers, weeding etc. I have a peaceful mind knowing the staff are keeping a watchful eye on him and are at hand if needed. They will answer any concerns or questions if I have asked, always polite, happy and friendly. Well done all and thank you very much Manor Lodge.
26 July 2023
We are very grateful to Manor Lodge for caring for my mother-in-law so well. She was treated with respect, care and compassion. As relatives, we were also shown kindness and given time when needed. My mother-in-law would often say that we couldn't have found her a better home. Thank you to all the staff at Manor Lodge and the staff at Head Office we interacted with. The entire team are key to making Manor Lodge an excellent care home.
Latest Reviews for Manor Lodge Care Home
26 August 2025
My mother has been at Manor Lodge for several years. Since the care home has come under new ownership I have noticed an improvement in the level of care, including much better staff interaction. The main community room used to be a very depressing experience and Mum preferred to stay in her room - I didn't blame her. Now, however, it is a very lively place. Esenome Okodugha has contributed greatly to this - she is a great asset to the staff. The fees have increased alarmingly over the last couple of years - well ahead of inflation and "increases in the minimum wage" - a statement that speaks for itself. There has also been a high turnover of managers. But Mum is happy there, which was not always the case, and I am happy with the level of care she receives.
23 July 2025
Mum became a resident 2.5 years ago. In that time we have seen a lot of changes and managers. Not all for the good. However over the last few months things have improved. Food is important to mum, she now enjoys what is being offered. Activities are a personal choice, but having a weekly planner would greatly help her make choices. She comments on how lovely and caring the staff are, all departments but is saddened that a lot of agency staff are used, not ideal for continuity. She does acknowledge that some of the regulars are good and know what needs to be done. For your staff to have to keep'training' agency staff , who may never come again, is hard and time consuming. There was a time that we were looking at moving mum, but she is now happy here and gets on well with the staff.
18 July 2025
My Mum has lived at Manor Lodge for over two years now and is settled and happy there. She is fortunate to have a room overlooking the garden, so that she can see flowers and birds as well as other residents taking a stroll along the deck. I am not too sure of what activities are currently available as Mum has extreme mobility issues and spends most of her time in her own room. The staff are always friendly and helpful with delightful smiles for everyone. Mum has taken to vegetarianism late in life and since she is also a fussy eater (she isn't keen on beans) it is tough to provide her with an enticing, varied diet. The staff do make an effort, but there is often not a vegetarian option on the menu for her to choose (or reject!). The staff have had rather a long period of uncertainty regarding in - Home management, they have all worked harder to cope with rather fluid leadership. Now there are new appointees in place all should be well - personally I am already favourably impressed!
17 July 2025
My mother went into the home shortly before Christmas 2024. It took her time to settle in, but now she seems very settled and peaceful. My sister and I so appreciate the gentleness and kindness of the staff. It is a real help to us and gives us peace of mind knowing that she is being well cared for. Thank you!
17 July 2025
Couldn't be happier for my husband to be at Manor Lodge. He is well looked after, loves the food and staff. Hopefully, the new manager can sort out staff retention. My husband is taken out occasionally to the local garden centre for coffee and cake, which he loves. Overall, a lovely place to be.
16 July 2025
Please refer to my past emails stating that although Manor Lodge is clean and most staff are kind and caring the lack of activities and mental stimulation is non existent to the point where my mum has deteriorated and has withdrawn from participating. I hope things improve under new management and residents need to be taken out on a regular basis please.
29 January 2025
My 2 weeks, respite care was very enjoyable being looked after well - didn't like a nurse coming in suddenly at 4 am. A good Christmas lunch, but salmon was as hard as rocks! My room was great, well furnished but bed was against wall - bad. Staff coped well with dementia care, but could have been more attentive to TV needs. General atmosphere was pleasant - well done!
10 September 2024
Manor Lodge is in a perfect setting in a leafy part of Exmouth, and with a small but pleasant garden. Rooms are well appointed and some, like Mum's, open onto the garden. Care staff are kind, helpful and attentive to the residents and their visitors. We enjoy our visits and often bring our little dog who is a popular guest with the residents. The reason for the missing 5th star is that there is a notable lack of presence by the Aiveda management, despite promises. With costs escalating since Mum first arrived, there is a risk of a perception of 'business' over 'care' from the company. Overall, I would recommend Manor Lodge to anyone looking for residential family care in Exmouth.
29 January 2024
My mother has found her time at Manor Lodge very comfortable and friendly. Her room is attractive and the staff are attentive and willing to chat. She enjoys her meals and the catering staff know her favourite foods. The staff are responsive to the family when we have questions. The gardens are attractive and are lovely to sit in the summer.
25 October 2023
The Manor Lodge Care Home in Exmouth is an outstanding care home. My mother has been there for three years now and it is comforting to know she is in fabulous care. The staff are friendly, caring and I know my mum is safe and well cared for.
10 October 2023
This has to be the worst care home I have ever had the misfortune to visit. Most of the staff I had contact with spoke very little English. Resident was there for 1 week only. The worst week of his life. He was treated like a 3rd class citizen. Manhandled by staff, staff used language he found disturbing and left him feeling frightened, vulnerable and scared to go to sleep. Things taken from his room without consent. Medication not given properly. I would not put my worst enemy in this facility.
10 October 2023
My mother is well cared for and happy at Manor Lodge, my only criticism is the lack of activities and entertainment, the residents seem to need some simulation and fun, but they just sit in the lounge in the afternoons with the TV and fall a sleep, I believe there is a quiz occasionally, but I no my mother has taken to going to her room most afternoons as she gets bored. Maybe the lack of this facility is due to funding, but I’m sure relatives such as myself would be willing too help raise funds or donate some money to cover some entertainment at least once a month.
04 October 2023
My husband moved into Manor Lodge Care Home 2023. he is very happy in his new home and was welcomed along with his rabbits, by very caring friendly staff and manager. They have continued to promote his independence in looking after her rabbits and maintaining the beautiful gardens. He loved to be outside as much as he can be, de-heading flowers, weeding etc. I have a peaceful mind knowing the staff are keeping a watchful eye on him and are at hand if needed. They will answer any concerns or questions if I have asked, always polite, happy and friendly. Well done all and thank you very much Manor Lodge.
26 July 2023
We are very grateful to Manor Lodge for caring for my mother-in-law so well. She was treated with respect, care and compassion. As relatives, we were also shown kindness and given time when needed. My mother-in-law would often say that we couldn't have found her a better home. Thank you to all the staff at Manor Lodge and the staff at Head Office we interacted with. The entire team are key to making Manor Lodge an excellent care home.