Manor Lodge Care Home

8 Portland Avenue, Exmouth EX8 2BS
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9.2 14 Reviews
  • Manor Lodge Care Home, Exmouth
Manor Lodge is set in the Avenues area of Exmouth close to the town and seafront. Winners of the ‘Health Provider of the Year’ at the Exmouth Business Awards in 2013 and 2015, the home is proud to offer high quality care and support to their residents and the local community.

Manor Lodge has seen significant growth over the years, originally offering residence for 16, the team are now able to care for up to 38 male and female clients over the age of 50. Residents benefit from cosy but modern bedrooms as well as spacious communal areas where they can relax and enjoy socialising. Boasting half an acre of landscaped gardens, residents can also enjoy their time outside, the home has even won ‘Exmouth in Bloom’ for twelve years running for their fantastic gardens.

The team work hard to ensure residents feel happy in their new home, with superb facilities as well as high quality care, residents are encouraged to live an independent and comfortable lifestyle in a place where they feel safe and secure.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400

Prices above are guided prices and will be tailored to the individuals care needs. The price does not included additional service (i.e. hairdresser, podiatry etc..)

These prices are only a guideline, please contact Manor Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Christina Williams (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Regulated by assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (36)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Manor Lodge Care Home has an open door policy and welcome visitors to the home.
    The home only ask that visitors avoid meal times.

Parking

  • Parking Located at the front of the building.

Manor Lodge Care Home Reviews (14)

9.2

Manor Lodge Care Home has a Review Score of 9.2 (9.172) out of 10, based on 13 reviews in the last 2 years.
Over all time Manor Lodge Care Home has 14 reviews.

Overall Experience
  • 7
  • 5
  • 1
  • 0
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Date Published
  • 14
  • 6
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  • 13
  • 1
Reviewer Connection to Manor Lodge Care Home
  • 6
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Total of 14, showing 1-14
Review from Gary W (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Manor Lodge for several years. Since the care home has come under new ownership I have noticed an improvement in the level of care, including much better staff interaction. The main community room used to be a very depressing experience and Mum preferred to stay in her room -
I didn't blame her. Now, however, it is a very lively place. Esenome Okodugha has contributed greatly to this - she is a great asset to the staff.
The fees have increased alarmingly over the last couple of years - well ahead of inflation and "increases in the minimum wage" - a statement that speaks for itself. There has also been a high turnover of managers. But Mum is happy there, which was not always the case, and I am happy with the level of care she receives.
Reply from Christina Williams, Registered Manager at Manor Lodge Care Home

Thank you for sharing this feedback Gary. I am pleased to hear that the improvements have been positive. Please keep us informed on the things going well and the things you feel need attention so we can continue to maintain a happy place for your mother. Many thanks

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Review from Janet H (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum became a resident 2.5 years ago. In that time we have seen a lot of changes and managers. Not all for the good. However over the last few months things have improved. Food is important to mum, she now enjoys what is being offered. Activities are a personal choice, but having a weekly planner would
greatly help her make choices. She comments on how lovely and caring the staff are, all departments but is saddened that a lot of agency staff are used, not ideal for continuity. She does acknowledge that some of the regulars are good and know what needs to be done. For your staff to have to keep'training' agency staff , who may never come again, is hard and time consuming. There was a time that we were looking at moving mum, but she is now happy here and gets on well with the staff.
Reply from Christina Williams, Registered Manager at Manor Lodge Care Home

Thank you for your feedback. I am glad to hear your mum eventually settled and stayed at the home. Please do feel you can reach out to me at any time if things change or if you'd like any further information.

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Review from Sarah F (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has lived at Manor Lodge for over two years now and is settled and happy there. She is fortunate to have a room overlooking the garden, so that she can see flowers and birds as well as other residents taking a stroll along the deck. I am not too sure of what activities are currently available
as Mum has extreme mobility issues and spends most of her time in her own room. The staff are always friendly and helpful with delightful smiles for everyone.


Mum has taken to vegetarianism late in life and since she is also a fussy eater (she isn't keen on beans) it is tough to provide her with an enticing, varied diet. The staff do make an effort, but there is often not a vegetarian option on the menu for her to choose (or reject!). The staff have had rather a long period of uncertainty regarding in - Home management, they have all worked harder to cope with rather fluid leadership. Now there are new appointees in place all should be well - personally I am already favourably impressed!

Reply from Christina Williams, Registered Manager at Manor Lodge Care Home

Thank you for your feedback. I'm pleased to hear that you feel things are moving in a positive direction. I can also confirm that vegetarian diet options are available. Additionally, I am currently working with the chef to review the menus, the overall dining experience in the home, and explore ways we can enhance both the presentation and the variety of choices offered. We are also looking at how to make these choices more visible and accessible to residents.

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Review from Russell F (Son of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into the home shortly before Christmas 2024. It took her time to settle in, but now she seems very settled and peaceful. My sister and I so appreciate the gentleness and kindness of the staff. It is a real help to us and gives us peace of mind knowing that she is being well cared for.
Thank you!
Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for lovely feedback. We are so glad that you and your sister are happy with the care your mother receives.

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Review from J A (Wife of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't be happier for my husband to be at Manor Lodge. He is well looked after, loves the food and staff. Hopefully, the new manager can sort out staff retention. My husband is taken out occasionally to the local garden centre for coffee and cake, which he loves. Overall, a lovely place to be.
Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for leaving a lovely review for us and we are glad to know you are happy with the care your husband receives.

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Review from Debbie B (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Please refer to my past emails stating that although Manor Lodge is clean and most staff are kind and caring the lack of activities and mental stimulation is non existent to the point where my mum has deteriorated and has withdrawn from participating.
I hope things improve under new management and
residents need to be taken out on a regular basis please.
Reply from Christina Williams, Registered Manager at Manor Lodge Care Home

Thank you for sharing this feedback, Debbie. As I step into Manor Lodge, I truly appreciate hearing your thoughts-it's incredibly helpful. Please rest assured that I've taken careful note of your comments. My door is always open, and if you ever have any concerns, please don't hesitate to bring them to me. Kind regards, Christina.

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Review from P C (Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 2 weeks, respite care was very enjoyable being looked after well - didn't like a nurse coming in suddenly at 4 am.
A good Christmas lunch, but salmon was as hard as rocks! My room was great, well furnished but bed was against wall - bad.
Staff coped well with dementia care, but could have been
more attentive to TV needs. General atmosphere was pleasant - well done!
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Review from R R (Son of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Manor Lodge is in a perfect setting in a leafy part of Exmouth, and with a small but pleasant garden. Rooms are well appointed and some, like Mum's, open onto the garden. Care staff are kind, helpful and attentive to the residents and their visitors. We enjoy our visits and often bring our little dog
who is a popular guest with the residents. The reason for the missing 5th star is that there is a notable lack of presence by the Aiveda management, despite promises. With costs escalating since Mum first arrived, there is a risk of a perception of 'business' over 'care' from the company. Overall, I would recommend Manor Lodge to anyone looking for residential family care in Exmouth.
Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Thank you for taking the time to review our care home. Your feedback is very valuable to us. I am pleased to hear that the carers are supporting your mother to the best they can. I am however sorry to hear your dissatisfaction over the presence of our manager. I am surprised to hear this as the manager is usually at the care home Monday to Friday. I have discussed this with her and she has advised that her office door is always open and occasionally may have been closed due to attendance at meetings. Having said this, should you wish to discuss this in detail, we would be more than happy to meet you.

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Review from Barbara C (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has found her time at Manor Lodge very comfortable and friendly. Her room is attractive and the staff are attentive and willing to chat. She enjoys her meals and the catering staff know her favourite foods.
The staff are responsive to the family when we have questions.
The gardens are attractive
and are lovely to sit in the summer.
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Review from K H (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Manor Lodge Care Home in Exmouth is an outstanding care home. My mother has been there for three years now and it is comforting to know she is in fabulous care. The staff are friendly, caring and I know my mum is safe and well cared for.
Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the lovely words. We are so glad to hear that you are happy with the care your mother receives.

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Review from Nicol G (Friend of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This has to be the worst care home I have ever had the misfortune to visit. Most of the staff I had contact with spoke very little English.
Resident was there for 1 week only. The worst week of his life. He was treated like a 3rd class citizen. Manhandled by staff, staff used language he found disturbing
and left him feeling frightened, vulnerable and scared to go to sleep.
Things taken from his room without consent. Medication not given properly. I would not put my worst enemy in this facility.
Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Dear Nicol,
Thank you for providing us with feedback about our service.
Firstly, I would like to sincerely apologise for the dissatisfaction you and the service user have experienced at our care home.
As a care home, we aim to provide all our residents and their families with a high level of care and ensure they are supported throughout their journey in our care home.
The outcome of our investigation has been shared with the Adult Safeguarding team and CQC who have responded with no further concerns of our service.
Should you wish to discuss this any further, please feel free to contact our Registered Manager.
Kind Regards

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Review from C B (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for and happy at Manor Lodge, my only criticism is the lack of activities and entertainment, the residents seem to need some simulation and fun, but they just sit in the lounge in the afternoons with the TV and fall a sleep, I believe there is a quiz occasionally, but I no my
mother has taken to going to her room most afternoons as she gets bored. Maybe the lack of this facility is due to funding, but I’m sure relatives such as myself would be willing too help raise funds or donate some money to cover some entertainment at least once a month.
Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Thank you so much for your lovely feedback, it is very much appreciated.
Your comments re. activities has been taken on board and I am pleased to inform you that as of the 16th October 2023, we will have a full-time activities co-ordinator which we are all very excited about. Please speak to our registered manager about any ideas you may have as this will be very much welcomed.
Thank you,
Puja.

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Review from A W (Wife of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into Manor Lodge Care Home 2023. he is very happy in his new home and was welcomed along with his rabbits, by very caring friendly staff and manager. They have continued to promote his independence in looking after her rabbits and maintaining the beautiful gardens. He loved to be outside
as much as he can be, de-heading flowers, weeding etc. I have a peaceful mind knowing the staff are keeping a watchful eye on him and are at hand if needed. They will answer any concerns or questions if I have asked, always polite, happy and friendly. Well done all and thank you very much Manor Lodge.
Reply from Raj Fatania, Manager at Manor Lodge Care Home

Thank you for your kind review about our services. Your feedback is very much appreciated.

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Review from S C M (Daughter-in-law of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful to Manor Lodge for caring for my mother-in-law so well. She was treated with respect, care and compassion. As relatives, we were also shown kindness and given time when needed. My mother-in-law would often say that we couldn't have found her a better home. Thank you to all the staff
at Manor Lodge and the staff at Head Office we interacted with. The entire team are key to making Manor Lodge an excellent care home.
Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the kind words, we are very happy that we were able to meet your expectations and you were happy with Manor Lodge.

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Current Review Score: 9.2 (9.172)

Overview of Review Score

The Review Score of 9.2 (9.172) out of 10 for Manor Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.172 for Manor Lodge Care Home is calculated as follows: ( (83 Excellents x 5) + (38 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (12 Very Poors x 1) ) ÷ 151 Ratings = 4.172
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

No image found

Christina Williams

Job Title: Registered Manager Joined: 2025

Registered Manager of the Care Home

Claire

Claire Wallace

Job Title: Deputy Manager Joined: 2025

To support the registered manager with day to day activities

Frequently Asked Questions about Manor Lodge Care Home

What types of Care is Manor Lodge Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Manor Lodge Care Home have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Manor Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Lodge Care Home to the centre of Exmouth?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge Care Home to verify any information. View our terms and conditions. Manor Lodge Care Home has an Enhanced Service - more info.