Care Homes Owned by Aiveda Limited

My mother has been living at Sunnyside for a couple of months now, after a hospital discharge. The staff are very friendly and understanding to her various needs. We are kept updated with concerns promptly and it is easy to communicate with staff and my mother. Sunnyside is clean, safe, homely, and the rooms are a good size.

Ali the manager is absolutely amazing. She is so hands on and is so caring to all the residents. She knows them all so well and the care in her eyes is so genuine. Yesterday I was talking to Ali when she saw a resident stand up in her socks. As Ali is always looking out for the care and safety of the residents she immediately jumped up and went over to protect her by standing right by her and asked a carer to please get her shoes. All the carers have so much respect for Ali too as she is such an awesome manager. My mum loves in it here because she always has such a laugh with Ali and the carers are so kind and attentive Ali even cares for residents when they have returned home after respite. The atmosphere thanks to Ali as the manager is so warm, caring and loving because Ali really does care and as its name suggests it is a care home-a home for residents who need care, love and attention because Ali makes sure on a daily basis that is what the residents get.

My mother has settled into Sunnyside following a bad fall last year. I have found all the staff very caring and attentive, and they are all so patient with my mum and the other residents. Nothing is too much trouble for them. They are always very welcoming when I visit my mum, and I feel very reassured that she is well cared for. I always enjoy the visits as there is such a lovely atmosphere!

Sunnyside is a well managed, clean, caring and wonderful place. My mother is extremely well cared for. I would not want her to be anywhere else. All the staff are caring and knowledgeable. Sunnyside also has an excellent working relationship with local doctors and district nurses. I would recommend this place with no hesitation.

I was always confident that Mum was in good hands and that her needs were being well met by friendly staff giving excellent service with a smile.

I'm friends of a resident in sunnyside care home.she is very happy that Friend getting good care and good service.my dad also lived in his care home,that also a good reason that I give a excellent review for his care home.

Very good care home, the staff are friendly and seem very professional and the Management is very professional and friendly too. We are always made to feel welcome and brought up to date with Mums treatment and condition.

My only negative comment would be that communication from staff could be improved, i have always asked to be informed regarding any falls/medical issues with my mum, but this does not always happen.

My mum has been at Manor lodge for nearly 3 years. I wont lie there have been some times when we considered moving. however, since the new manager and deputy have taken over, everything is good and staff seem less stressed. Mum is happy with the food, which is important. As a relative, I feel listened to. No care home is going to be perfect all the time, but there has been a huge improvement and thank you to the staff for looking after mum, from housekeeping, carers, managers, chefs and activities. A great team.

We want to express our sincere gratitude for the way you looked after our father at a very difficult time in his life and ours. All staff at Arthurs Court under the great Leadersjip of Ali the Manager, showed consistent kindness care, compassion, total professionalism patience with the man who was no doubt as difficult in his final phase as he was in life. So again, just let me say thank you. You did more than a great job.

Everything as expected and needed for my relative only concern is that there could be more activities but I understand that staffing concerns could be the reason.

Resident, who was dear friend of mine, was treated very well at Sunnyside. She was cared for with love and felt content there.

Their residents are much loved, respected & well cared for. Nothing was ever too much trouble.

The fees have increased alarmingly over the last couple of years - well ahead of inflation and "increases in the minimum wage" - a statement that speaks for itself. There has also been a high turnover of managers. But Mum is happy there, which was not always the case, and I am happy with the level of care she receives.

My mother went into the home shortly before Christmas 2024. It took her time to settle in, but now she seems very settled and peaceful. My sister and I so appreciate the gentleness and kindness of the staff. It is a real help to us and gives us peace of mind knowing that she is being well cared for. Thank you!

I hope things improve under new management and residents need to be taken out on a regular basis please.

Staff coped well with dementia care, but could have been more attentive to TV needs. General atmosphere was pleasant - well done!

The staff were most thoughtful with our loss but not the management.

A lovely friendly home. Caring and lovely staff, always smiling and helpful. Recommend this home to anyone. Would not be afraid to leave your family here, it's lovely.

My mother is looked after so well. A real homely feel and fantastic care.