Aiveda Limited in Devon | 1 Care Home

Review of
Manor Lodge Care Home
from Keith B (Son of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

Very good care home, the staff are friendly and seem very professional and the Management is very professional and friendly too. We are always made to feel welcome and brought up to date with Mums treatment and condition.

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Review of
Manor Lodge Care Home
from C B (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

My Mum has been a resident at Manor Lodge for a few years, in this time there have been several bad managers! But Manor Lodge has greatly improved under the management of Christina and Claire, the home now seems to be well run, with the focus on the residents, Mum is supported well by caring friendly

staff, the home it's spotless clean, and Mum says the food is excellent.
There is very limited entertainment for the residents, but I believe this is due to lack of funding.
My only negative comment would be that communication from staff could be improved, i have always asked to be informed regarding any falls/medical issues with my mum, but this does not always happen.

Reply from Christina Williams, Registered Manager at Manor Lodge Care HomeWe are pleased to hear you feel positive impact from the managers. Thank you for your feedback about communication we can address this immediately. From the new year, activities have been more focused.

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Review of
Manor Lodge Care Home
from J H (Daughter of Resident) published on 22 January 2026 Submitted via Website • Report

Overall Experience

My mum has been at Manor lodge for nearly 3 years. I wont lie there have been some times when we considered moving. however, since the new manager and deputy have taken over, everything is good and staff seem less stressed. Mum is happy with the food, which is important. As a relative, I feel listened

to. No care home is going to be perfect all the time, but there has been a huge improvement and thank you to the staff for looking after mum, from housekeeping, carers, managers, chefs and activities. A great team.

Reply from Christina Williams, Registered Manager at Manor Lodge Care HomeThank you for your honesty. You're absolutely right - e won't get everything perfect every time, and hearing about issues as they arise helps us make improvements quickly. It's great to know you're pleased with how the new managers are working and that you're already seeing a positive change.

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Review of
Manor Lodge Care Home
from J A (Wife of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Everything as expected and needed for my relative only concern is that there could be more activities but I understand that staffing concerns could be the reason.

Reply from Christina Williams, Registered Manager at Manor Lodge Care HomeThank you so much for your feedback, Jean - it's really helpful to hear your thoughts on where we can improve. Activities are a big part of life at Manor Lodge, and we've been busy planning behind the scenes. You'll start to see more of this in the new year, and we're excited to share it with you. If you haven't already, please take a look at our new Facebook page, where we'll be posting updates and highlights of everything we get up to together.

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Review of
Manor Lodge Care Home
from Gary W (Son of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

My mother has been at Manor Lodge for several years. Since the care home has come under new ownership I have noticed an improvement in the level of care, including much better staff interaction. The main community room used to be a very depressing experience and Mum preferred to stay in her room -

I didn't blame her. Now, however, it is a very lively place. Esenome Okodugha has contributed greatly to this - she is a great asset to the staff.
The fees have increased alarmingly over the last couple of years - well ahead of inflation and "increases in the minimum wage" - a statement that speaks for itself. There has also been a high turnover of managers. But Mum is happy there, which was not always the case, and I am happy with the level of care she receives.

Reply from Christina Williams, Registered Manager at Manor Lodge Care HomeThank you for sharing this feedback Gary. I am pleased to hear that the improvements have been positive. Please keep us informed on the things going well and the things you feel need attention so we can continue to maintain a happy place for your mother. Many thanks

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Review of
Manor Lodge Care Home
from Janet H (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

Mum became a resident 2.5 years ago. In that time we have seen a lot of changes and managers. Not all for the good. However over the last few months things have improved. Food is important to mum, she now enjoys what is being offered. Activities are a personal choice, but having a weekly planner would

greatly help her make choices. She comments on how lovely and caring the staff are, all departments but is saddened that a lot of agency staff are used, not ideal for continuity. She does acknowledge that some of the regulars are good and know what needs to be done. For your staff to have to keep'training' agency staff , who may never come again, is hard and time consuming. There was a time that we were looking at moving mum, but she is now happy here and gets on well with the staff.

Reply from Christina Williams, Registered Manager at Manor Lodge Care HomeThank you for your feedback. I am glad to hear your mum eventually settled and stayed at the home. Please do feel you can reach out to me at any time if things change or if you'd like any further information.

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Review of
Manor Lodge Care Home
from Russell F (Son of Resident) published on 17 July 2025 Submitted via Website • Report

Overall Experience

My mother went into the home shortly before Christmas 2024. It took her time to settle in, but now she seems very settled and peaceful. My sister and I so appreciate the gentleness and kindness of the staff. It is a real help to us and gives us peace of mind knowing that she is being well cared for.

Thank you!

Reply from Jalpa Patel, Admin at Manor Lodge Care HomeThank you so much for lovely feedback. We are so glad that you and your sister are happy with the care your mother receives.

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Review of
Manor Lodge Care Home
from Debbie B (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report

Overall Experience

Please refer to my past emails stating that although Manor Lodge is clean and most staff are kind and caring the lack of activities and mental stimulation is non existent to the point where my mum has deteriorated and has withdrawn from participating.
I hope things improve under new management and

residents need to be taken out on a regular basis please.

Reply from Christina Williams, Registered Manager at Manor Lodge Care HomeThank you for sharing this feedback, Debbie. As I step into Manor Lodge, I truly appreciate hearing your thoughts-it's incredibly helpful. Please rest assured that I've taken careful note of your comments. My door is always open, and if you ever have any concerns, please don't hesitate to bring them to me. Kind regards, Christina.

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Review of
Manor Lodge Care Home
from P C (Resident) published on 29 January 2025 Submitted via Postal Card • Report

Overall Experience

My 2 weeks, respite care was very enjoyable being looked after well - didn't like a nurse coming in suddenly at 4 am.
A good Christmas lunch, but salmon was as hard as rocks! My room was great, well furnished but bed was against wall - bad.
Staff coped well with dementia care, but could have been

more attentive to TV needs. General atmosphere was pleasant - well done!

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Review of
Manor Lodge Care Home
from R R (Son of Resident) published on 10 September 2024 Submitted via Website • Report

Overall Experience

Manor Lodge is in a perfect setting in a leafy part of Exmouth, and with a small but pleasant garden. Rooms are well appointed and some, like Mum's, open onto the garden. Care staff are kind, helpful and attentive to the residents and their visitors. We enjoy our visits and often bring our little dog

who is a popular guest with the residents. The reason for the missing 5th star is that there is a notable lack of presence by the Aiveda management, despite promises. With costs escalating since Mum first arrived, there is a risk of a perception of 'business' over 'care' from the company. Overall, I would recommend Manor Lodge to anyone looking for residential family care in Exmouth.

Reply from Puja Raikundalia, Business Manager at Manor Lodge Care HomeThank you for taking the time to review our care home. Your feedback is very valuable to us. I am pleased to hear that the carers are supporting your mother to the best they can. I am however sorry to hear your dissatisfaction over the presence of our manager. I am surprised to hear this as the manager is usually at the care home Monday to Friday. I have discussed this with her and she has advised that her office door is always open and occasionally may have been closed due to attendance at meetings. Having said this, should you wish to discuss this in detail, we would be more than happy to meet you.

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Review of
Manor Lodge Care Home
from Barbara C (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report

Overall Experience

My mother has found her time at Manor Lodge very comfortable and friendly. Her room is attractive and the staff are attentive and willing to chat. She enjoys her meals and the catering staff know her favourite foods.
The staff are responsive to the family when we have questions.
The gardens are attractive

and are lovely to sit in the summer.

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Review of
Manor Lodge Care Home
from K H (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report

Overall Experience

The Manor Lodge Care Home in Exmouth is an outstanding care home. My mother has been there for three years now and it is comforting to know she is in fabulous care. The staff are friendly, caring and I know my mum is safe and well cared for.

Reply from Jalpa Patel, Admin at Manor Lodge Care HomeThank you so much for the lovely words. We are so glad to hear that you are happy with the care your mother receives.

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Review of
Manor Lodge Care Home
from Nicol G (Friend of Resident) published on 10 October 2023 Submitted via Website • Report

Overall Experience

This has to be the worst care home I have ever had the misfortune to visit. Most of the staff I had contact with spoke very little English.
Resident was there for 1 week only. The worst week of his life. He was treated like a 3rd class citizen. Manhandled by staff, staff used language he found disturbing

and left him feeling frightened, vulnerable and scared to go to sleep.
Things taken from his room without consent. Medication not given properly. I would not put my worst enemy in this facility.

Reply from Puja Raikundalia, Business Manager at Manor Lodge Care HomeDear Nicol,
Thank you for providing us with feedback about our service.
Firstly, I would like to sincerely apologise for the dissatisfaction you and the service user have experienced at our care home.
As a care home, we aim to provide all our residents and their families with a high level of care and ensure they are supported throughout their journey in our care home.
The outcome of our investigation has been shared with the Adult Safeguarding team and CQC who have responded with no further concerns of our service.
Should you wish to discuss this any further, please feel free to contact our Registered Manager.
Kind Regards

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Review of
Manor Lodge Care Home
from A W (Wife of Resident) published on 4 October 2023 Submitted via Postal Card • Report

Overall Experience

My husband moved into Manor Lodge Care Home 2023. he is very happy in his new home and was welcomed along with his rabbits, by very caring friendly staff and manager. They have continued to promote his independence in looking after her rabbits and maintaining the beautiful gardens. He loved to be outside

as much as he can be, de-heading flowers, weeding etc. I have a peaceful mind knowing the staff are keeping a watchful eye on him and are at hand if needed. They will answer any concerns or questions if I have asked, always polite, happy and friendly. Well done all and thank you very much Manor Lodge.

Reply from Raj Fatania, Manager at Manor Lodge Care HomeThank you for your kind review about our services. Your feedback is very much appreciated.

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Review of
Manor Lodge Care Home
from S C M (Daughter-in-law of Resident) published on 26 July 2023 Submitted via Website • Report

Overall Experience

We are very grateful to Manor Lodge for caring for my mother-in-law so well. She was treated with respect, care and compassion. As relatives, we were also shown kindness and given time when needed. My mother-in-law would often say that we couldn't have found her a better home. Thank you to all the staff

at Manor Lodge and the staff at Head Office we interacted with. The entire team are key to making Manor Lodge an excellent care home.

Reply from Jalpa Patel, Admin at Manor Lodge Care HomeThank you so much for the kind words, we are very happy that we were able to meet your expectations and you were happy with Manor Lodge.

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Care Home Owned by Aiveda Limited in Devon

Aiveda Limited Locations in Devon (1)

Aiveda Limited Reviews in Devon (15)

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

Manor Lodge Care Home

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