Care Homes Owned by Aiveda Limited in Devon

The management and all the staff are all lovely and so very kind. She recently celebrated her second 100+ birthday here and everyone went above and beyond to make her day special. The atmosphere at the care home is like one big family. In fact the team at Manor Lodge are very much her family now. Huge thanks to everyone.

I was always confident that Mum was in good hands and that her needs were being well met by friendly staff giving excellent service with a smile.

Very good care home, the staff are friendly and seem very professional and the Management is very professional and friendly too. We are always made to feel welcome and brought up to date with Mums treatment and condition.

My only negative comment would be that communication from staff could be improved, i have always asked to be informed regarding any falls/medical issues with my mum, but this does not always happen.

My mum has been at Manor lodge for nearly 3 years. I wont lie there have been some times when we considered moving. however, since the new manager and deputy have taken over, everything is good and staff seem less stressed. Mum is happy with the food, which is important. As a relative, I feel listened to. No care home is going to be perfect all the time, but there has been a huge improvement and thank you to the staff for looking after mum, from housekeeping, carers, managers, chefs and activities. A great team.

Everything as expected and needed for my relative only concern is that there could be more activities but I understand that staffing concerns could be the reason.

The fees have increased alarmingly over the last couple of years - well ahead of inflation and "increases in the minimum wage" - a statement that speaks for itself. There has also been a high turnover of managers. But Mum is happy there, which was not always the case, and I am happy with the level of care she receives.

My mother went into the home shortly before Christmas 2024. It took her time to settle in, but now she seems very settled and peaceful. My sister and I so appreciate the gentleness and kindness of the staff. It is a real help to us and gives us peace of mind knowing that she is being well cared for. Thank you!

I hope things improve under new management and residents need to be taken out on a regular basis please.

Staff coped well with dementia care, but could have been more attentive to TV needs. General atmosphere was pleasant - well done!

Manor Lodge is in a perfect setting in a leafy part of Exmouth, and with a small but pleasant garden. Rooms are well appointed and some, like Mum's, open onto the garden. Care staff are kind, helpful and attentive to the residents and their visitors. We enjoy our visits and often bring our little dog who is a popular guest with the residents. The reason for the missing 5th star is that there is a notable lack of presence by the Aiveda management, despite promises. With costs escalating since Mum first arrived, there is a risk of a perception of 'business' over 'care' from the company. Overall, I would recommend Manor Lodge to anyone looking for residential family care in Exmouth.

The gardens are attractive and are lovely to sit in the summer.

The Manor Lodge Care Home in Exmouth is an outstanding care home. My mother has been there for three years now and it is comforting to know she is in fabulous care. The staff are friendly, caring and I know my mum is safe and well cared for.

Things taken from his room without consent. Medication not given properly. I would not put my worst enemy in this facility.

My husband moved into Manor Lodge Care Home 2023. he is very happy in his new home and was welcomed along with his rabbits, by very caring friendly staff and manager. They have continued to promote his independence in looking after her rabbits and maintaining the beautiful gardens. He loved to be outside as much as he can be, de-heading flowers, weeding etc. I have a peaceful mind knowing the staff are keeping a watchful eye on him and are at hand if needed. They will answer any concerns or questions if I have asked, always polite, happy and friendly. Well done all and thank you very much Manor Lodge.

We are very grateful to Manor Lodge for caring for my mother-in-law so well. She was treated with respect, care and compassion. As relatives, we were also shown kindness and given time when needed. My mother-in-law would often say that we couldn't have found her a better home. Thank you to all the staff at Manor Lodge and the staff at Head Office we interacted with. The entire team are key to making Manor Lodge an excellent care home.