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Care Home Owned by Aiveda Limited in Devon

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9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Aiveda Limited in Devon

Only the locations & reviews in Devon for Aiveda Limited are showing below.

View the details of all 3 locations (with 107 reviews) owned by Aiveda Limited

Aiveda Limited Locations in Devon (1)

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1 Care Home owned by Aiveda Limited in Devon
Manor Lodge Care Home

8 Portland Avenue, Exmouth EX8 2BS 

9.2 14 reviews
"My Mum has lived at Manor Lodge for over two years now and is settled and happy there. She is fortunate to have a room overlooking the…"   Read all 14 reviews
Location Type Care Home

Manor Lodge is set in the Avenues area of Exmouth close to the town and seafront. Winners of the ‘Health Provider of the Year’ at the Exmouth Business Awards in 2013 and 2015, the home is proud to offer high quality care and support to their residents… Read more about Manor Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 38 Rooms from £1,300 / week

Aiveda Limited Reviews in Devon (14)

9.1

Aiveda Limited has a Group Review Score of 9.1 (9.082) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aiveda Limited must have a Review Score.

Overall Experience
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Reviewer Connection to Aiveda Limited
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Review of

Manor Lodge Care Home

from Gary W (Son of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Manor Lodge for several years. Since the care home has come under new ownership I have noticed an improvement in the level of care, including much better staff interaction. The main community room used to be a very depressing experience and Mum preferred to stay in her room -
I didn't blame her. Now, however, it is a very lively place. Esenome Okodugha has contributed greatly to this - she is a great asset to the staff.
The fees have increased alarmingly over the last couple of years - well ahead of inflation and "increases in the minimum wage" - a statement that speaks for itself. There has also been a high turnover of managers. But Mum is happy there, which was not always the case, and I am happy with the level of care she receives.
Reply from Christina Williams, Registered Manager at Manor Lodge Care Home

Thank you for sharing this feedback Gary. I am pleased to hear that the improvements have been positive. Please keep us informed on the things going well and the things you feel need attention so we can continue to maintain a happy place for your mother. Many thanks

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Review of

Manor Lodge Care Home

from Janet H (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum became a resident 2.5 years ago. In that time we have seen a lot of changes and managers. Not all for the good. However over the last few months things have improved. Food is important to mum, she now enjoys what is being offered. Activities are a personal choice, but having a weekly planner would
greatly help her make choices. She comments on how lovely and caring the staff are, all departments but is saddened that a lot of agency staff are used, not ideal for continuity. She does acknowledge that some of the regulars are good and know what needs to be done. For your staff to have to keep'training' agency staff , who may never come again, is hard and time consuming. There was a time that we were looking at moving mum, but she is now happy here and gets on well with the staff.
Reply from Christina Williams, Registered Manager at Manor Lodge Care Home

Thank you for your feedback. I am glad to hear your mum eventually settled and stayed at the home. Please do feel you can reach out to me at any time if things change or if you'd like any further information.

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Review of

Manor Lodge Care Home

from Sarah F (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has lived at Manor Lodge for over two years now and is settled and happy there. She is fortunate to have a room overlooking the garden, so that she can see flowers and birds as well as other residents taking a stroll along the deck. I am not too sure of what activities are currently available
as Mum has extreme mobility issues and spends most of her time in her own room. The staff are always friendly and helpful with delightful smiles for everyone.


Mum has taken to vegetarianism late in life and since she is also a fussy eater (she isn't keen on beans) it is tough to provide her with an enticing, varied diet. The staff do make an effort, but there is often not a vegetarian option on the menu for her to choose (or reject!). The staff have had rather a long period of uncertainty regarding in - Home management, they have all worked harder to cope with rather fluid leadership. Now there are new appointees in place all should be well - personally I am already favourably impressed!

Reply from Christina Williams, Registered Manager at Manor Lodge Care Home

Thank you for your feedback. I'm pleased to hear that you feel things are moving in a positive direction. I can also confirm that vegetarian diet options are available. Additionally, I am currently working with the chef to review the menus, the overall dining experience in the home, and explore ways we can enhance both the presentation and the variety of choices offered. We are also looking at how to make these choices more visible and accessible to residents.

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Review of

Manor Lodge Care Home

from Russell F (Son of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into the home shortly before Christmas 2024. It took her time to settle in, but now she seems very settled and peaceful. My sister and I so appreciate the gentleness and kindness of the staff. It is a real help to us and gives us peace of mind knowing that she is being well cared for.
Thank you!
Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for lovely feedback. We are so glad that you and your sister are happy with the care your mother receives.

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Review of

Manor Lodge Care Home

from J A (Wife of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't be happier for my husband to be at Manor Lodge. He is well looked after, loves the food and staff. Hopefully, the new manager can sort out staff retention. My husband is taken out occasionally to the local garden centre for coffee and cake, which he loves. Overall, a lovely place to be.
Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for leaving a lovely review for us and we are glad to know you are happy with the care your husband receives.

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Review of

Manor Lodge Care Home

from Debbie B (Daughter of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Please refer to my past emails stating that although Manor Lodge is clean and most staff are kind and caring the lack of activities and mental stimulation is non existent to the point where my mum has deteriorated and has withdrawn from participating.
I hope things improve under new management and
residents need to be taken out on a regular basis please.
Reply from Christina Williams, Registered Manager at Manor Lodge Care Home

Thank you for sharing this feedback, Debbie. As I step into Manor Lodge, I truly appreciate hearing your thoughts-it's incredibly helpful. Please rest assured that I've taken careful note of your comments. My door is always open, and if you ever have any concerns, please don't hesitate to bring them to me. Kind regards, Christina.

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Review of

Manor Lodge Care Home

from P C (Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 2 weeks, respite care was very enjoyable being looked after well - didn't like a nurse coming in suddenly at 4 am.
A good Christmas lunch, but salmon was as hard as rocks! My room was great, well furnished but bed was against wall - bad.
Staff coped well with dementia care, but could have been
more attentive to TV needs. General atmosphere was pleasant - well done!
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Review of

Manor Lodge Care Home

from R R (Son of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Manor Lodge is in a perfect setting in a leafy part of Exmouth, and with a small but pleasant garden. Rooms are well appointed and some, like Mum's, open onto the garden. Care staff are kind, helpful and attentive to the residents and their visitors. We enjoy our visits and often bring our little dog
who is a popular guest with the residents. The reason for the missing 5th star is that there is a notable lack of presence by the Aiveda management, despite promises. With costs escalating since Mum first arrived, there is a risk of a perception of 'business' over 'care' from the company. Overall, I would recommend Manor Lodge to anyone looking for residential family care in Exmouth.
Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Thank you for taking the time to review our care home. Your feedback is very valuable to us. I am pleased to hear that the carers are supporting your mother to the best they can. I am however sorry to hear your dissatisfaction over the presence of our manager. I am surprised to hear this as the manager is usually at the care home Monday to Friday. I have discussed this with her and she has advised that her office door is always open and occasionally may have been closed due to attendance at meetings. Having said this, should you wish to discuss this in detail, we would be more than happy to meet you.

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Review of

Manor Lodge Care Home

from Barbara C (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has found her time at Manor Lodge very comfortable and friendly. Her room is attractive and the staff are attentive and willing to chat. She enjoys her meals and the catering staff know her favourite foods.
The staff are responsive to the family when we have questions.
The gardens are attractive
and are lovely to sit in the summer.
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Review of

Manor Lodge Care Home

from K H (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Manor Lodge Care Home in Exmouth is an outstanding care home. My mother has been there for three years now and it is comforting to know she is in fabulous care. The staff are friendly, caring and I know my mum is safe and well cared for.
Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the lovely words. We are so glad to hear that you are happy with the care your mother receives.

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Review of

Manor Lodge Care Home

from Nicol G (Friend of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This has to be the worst care home I have ever had the misfortune to visit. Most of the staff I had contact with spoke very little English.
Resident was there for 1 week only. The worst week of his life. He was treated like a 3rd class citizen. Manhandled by staff, staff used language he found disturbing
and left him feeling frightened, vulnerable and scared to go to sleep.
Things taken from his room without consent. Medication not given properly. I would not put my worst enemy in this facility.
Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Dear Nicol,
Thank you for providing us with feedback about our service.
Firstly, I would like to sincerely apologise for the dissatisfaction you and the service user have experienced at our care home.
As a care home, we aim to provide all our residents and their families with a high level of care and ensure they are supported throughout their journey in our care home.
The outcome of our investigation has been shared with the Adult Safeguarding team and CQC who have responded with no further concerns of our service.
Should you wish to discuss this any further, please feel free to contact our Registered Manager.
Kind Regards

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Review of

Manor Lodge Care Home

from C B (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for and happy at Manor Lodge, my only criticism is the lack of activities and entertainment, the residents seem to need some simulation and fun, but they just sit in the lounge in the afternoons with the TV and fall a sleep, I believe there is a quiz occasionally, but I no my
mother has taken to going to her room most afternoons as she gets bored. Maybe the lack of this facility is due to funding, but I’m sure relatives such as myself would be willing too help raise funds or donate some money to cover some entertainment at least once a month.
Reply from Puja Raikundalia, Business Manager at Manor Lodge Care Home

Thank you so much for your lovely feedback, it is very much appreciated.
Your comments re. activities has been taken on board and I am pleased to inform you that as of the 16th October 2023, we will have a full-time activities co-ordinator which we are all very excited about. Please speak to our registered manager about any ideas you may have as this will be very much welcomed.
Thank you,
Puja.

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Review of

Manor Lodge Care Home

from A W (Wife of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into Manor Lodge Care Home 2023. he is very happy in his new home and was welcomed along with his rabbits, by very caring friendly staff and manager. They have continued to promote his independence in looking after her rabbits and maintaining the beautiful gardens. He loved to be outside
as much as he can be, de-heading flowers, weeding etc. I have a peaceful mind knowing the staff are keeping a watchful eye on him and are at hand if needed. They will answer any concerns or questions if I have asked, always polite, happy and friendly. Well done all and thank you very much Manor Lodge.
Reply from Raj Fatania, Manager at Manor Lodge Care Home

Thank you for your kind review about our services. Your feedback is very much appreciated.

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Review of

Manor Lodge Care Home

from S C M (Daughter-in-law of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful to Manor Lodge for caring for my mother-in-law so well. She was treated with respect, care and compassion. As relatives, we were also shown kindness and given time when needed. My mother-in-law would often say that we couldn't have found her a better home. Thank you to all the staff
at Manor Lodge and the staff at Head Office we interacted with. The entire team are key to making Manor Lodge an excellent care home.
Reply from Jalpa Patel, Admin at Manor Lodge Care Home

Thank you so much for the kind words, we are very happy that we were able to meet your expectations and you were happy with Manor Lodge.

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Awards / Recognitions (1)

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