Sunnyside Residential Home

Crewkerne Road, Chard TA20 1EZ

Sunnyside Residential Home is a charming property that is spacious and ideal for a wide range of care needs, staffed by a qualified team who respect all individuals involved and are welcoming to visitors.

Sunnyside’s main objective is for service users to continue to live their lives as independently as possible and be treated with the dignity, respect and compassion that meets their individual wishes, needs and capacities. The home prides itself on providing complete peace of mind when it comes to care, comfort and happiness.

Alongside professional care for older people, carers encourage an active lifestyle and personal interests, benefiting from quiet gardens with a fish-pond as well as regular in-house events and visiting entertainers.

The home also provides respite and convalescence packages, all carried out with respect for the privacy and dignity of individuals, and with support for a healthy community integration.

In 2017, Sunnyside Residential Home received the coveted award from carehome.co.uk recognising it as one of the top 20 Care Homes in South West England.

Group: Aiveda Ltd

Person in charge: Amanda Whyte (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 14

Rooms with ensuite WC: 11

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The home is directly adjacent to Chard District Hospital.

Parking:

The visitors car park is located directly in front of the property

Latest Care Quality Commission* Report on Sunnyside Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Sunnyside Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Sunnyside Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.765 for Sunnyside Residential Home is calculated as follows: ( (103 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.964 Points relating to the number of positive Reviews for Sunnyside Residential Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 2 Reviews ÷ 2.8 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Sunnyside Residential Home has a Review Score of 8.7 (8.729) from 11 Reviews


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunnyside Residential Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunnyside Residential Home

  • Friend of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Niece of Resident/Service User
    1

The staff are committed to care and listen to all clients requirements. E.g I would like a boiled egg for my tea. Clients are encouraged to take part in social activities e.g talking to children, stroking animals, talking to other service users. Clients are helped to feel more independent, e.g using outside expertise, such as doctors visits, ear tests, eye tests. Clients are always treated seriously, as responsible adults (within the limits of their own safety). Clients are helped to keep up communication with the outside world e.g by helping with letter writing. Visitors are welcomed and made to feel a valuable part of the life of the service user eg offered a cup of tea, a conversation, a chair. Even though staff are obviously busy, nothing appears to be too much trouble. The attitude of the staff is clearly reflected in the pleasant atmosphere of the care home. However, using feedback from my mother, meals are not always interesting and it is difficult to persuade her to leave her room.

How likely would you be to recommend Sunnyside Residential Home? Likely

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Average Rating:   4.5 out of 5

My mother became a resident at Sunnyside in August 2017, as she is suffering from Alzheimer’s. She seems to be happy there. She has an attractive room on the ground floor, where she has some of her personal belongings. This room overlooks the garden giving her an attractive view.

She is well looked after and enjoys her meals in the dining room with the other residents. She spends quite a lot of time in the sitting room where she takes part in activities and socialises with the other residents. She also spends time in the sun or games room where we play Scrabble with her when we visit. This is a good space for families.

The staff are always friendly and listen carefully to my mother who is very deaf. They keep her clean and tidy and often help her dress with flair and style which is important to mum as she always enjoyed dressing attractively. Sunnyside provides a pleasant, caring, secure environment for my mother and I feel happy about her quality of life there.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   4.2 out of 5

My Mother has been a resident for the past 3 years and during my visits in 2017 there have been redecorations to the downstairs communal areas and kitchens which have improved the atmosphere overall. The most reassuring improvement has been the availability of information through communications with the Manager.
As both daughters live a great distance from Chard and can only visit every few months, we need to trust the quality of care Mum receives. With her sight and hearing diminishing it has been very helpful to discuss her specific needs on the phone and through emails when necessary with the Manager.
There are also some members of staff who are particularly caring - who treat her almost like their own mothers which is hugely valuable to someone who is mentally alert but physically in need of support. It has been useful to receive details of events arranged for residents (by email) and to know that her birthday was celebrated.

How likely would you be to recommend Sunnyside Residential Home? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

Warm, homely, professional environment for my elderly Aunt. She has thrived in this wonderful setting. This Residential Home is respectful of an individual's needs. Warm and hard working staff who are very well managed. Clearly, the staff members enjoy their job. Cleaning is of a very high standard and the meals provided can be catered for special requirements.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My care is first class. The accommodation, food etc are are the best. The staff take good care of me and attend to any request for assistance. The surroundings are kept exceptionally clean.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   5 out of 5

A very well managed residence.
Excellent Food and cooking with nutritious menus.
Caring and helpful staff. Everyone looking happy and smiling.
I would not hesitate to enrol/register myself when the time comes.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

The home is a very happy and professional place to live in. Staff and management are excellent home is very clean.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   5 out of 5

The staff here are all wonderful and nothing is too much trouble. The choice and quality of food is always excellent. Everything is home-made. The manager always makes time to have a chat, the hairdresser comes in every two weeks so I like to get my hair tidied up. I wouldn't want to be anywhere else. This is my home and I love it here.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Sunnyside is a very warm and welcoming home. A lot of re-decoration has been carried out recently within the home and in the garden. During my Uncle's stay, he was always very happy and was full of praise for the staff. I would definitely recommend Sunnyside. It has a home from home feeling about it and I was always made to feel very welcome. A small home with a big heart.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very kind and caring and considerate, they make me feel loved and cared for. The manager is kind and understanding. We often have a sing along. I love it here.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   5 out of 5

I became responsible for a very elderly friend after she had a fall at home and was unable to return. She moved into *on her 100th birthday. The home made us all so welcome for her birthday tea. She was so happy there. My friend became quite poorly from Christmas onward but the staff were so helpful and loving towards her nobody could wish for more. We owe them such gratitude for the past two years.

How likely would you be to recommend Sunnyside Residential Home? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

Job Vacancies

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Care Home Idol 2016

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