Arthurs Court Care Home

27 Highfield Road, Street BA16 0JJ

Arthurs Court Care Home specialises in nursing, palliative and residential care, with a service based around core values of dignity and respect.

Professionals are experienced in caring for physical, social and psychological conditions in a person centred manner.

The aim is to make sure all residents feel at home and so there is a strong focus on allowing residents to personalise their surroundings, while bedrooms are organised to suit privacy, with their own telephone points and being mostly en-suite.

Alongside skilled care, residents can make the most of numerous leisure and activity choices, many in-house events and outings, as well as a satisfying menu of home-cooked food.

In 2014, Arthurs Court Care Home was recognised as one of the top 20 Care Homes in South West England.

Group: Aiveda Ltd

Person in charge: Sony Kurian (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Filipino, Hindi, Polish, Romanian

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single from £750 Nursing Care Single £855 – £1100 (These prices are only a guideline, please contact Arthurs Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

The visitors car park is located at the rear of the property

Latest Care Quality Commission* Report on Arthurs Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Arthurs Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Arthurs Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.553 for Arthurs Court Care Home is calculated as follows: ( (140 Excellents x 5) + (89 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Arthurs Court Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Arthurs Court Care Home has a Review Score of 9.6 (9.553) from 20 Reviews


Average Ratings

  • Excellent
    13
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arthurs Court Care Home?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arthurs Court Care Home

  • Daughter of Resident/Service User
    6
  • Nephew of Resident/Service User
    4
  • Resident / Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

I found the staff at Arthurs Court Care Home to be polite and very experienced with the care of my relative who is a resident. Being not in the position that I can regularly visit I asked for the assistance of some of the staff and management to occasionally carry out small tasks that would help in my absence, they were very obliging. Also, the staff do a good job in keeping the spirits up with the residents. The quality of the rooms are within a good standard and the meals look varied and appetising.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Dad in care there May 2017 to 31.01.18 when he died, expected.
Staff kind, helpful, polite, efficient.
In the main informative, the odd occasion when had to seek details - possibly due to demanding workload.
Clean and tidy care home, positive atmosphere.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The care home is clean and has good facilities. Staff are very friendly. The food and care provided is good and it is made to feel very homely.

How likely would you be to recommend Arthurs Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Arthurs Court is a friendly and homely place to be part of. Staff are fantastic, go out of their way to help the residents and the visitors.
Clean and tidy. The food is always presented lovely, drinks are on tap.
Rooms are always clean and tidy. Activities are good and very enjoyable with singing, bingo, crafts, entertainment in.
Really pleased my mum is here and I enjoy coming too.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

It's the best place in Street. A magical treat to go there. All the staff are exceptional. They always make me very welcome. I will recommend Arthurs Court to anyone.
The way they take care of my aunt is greatly appreciated.
Thanks.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Over the 2 years Mum was at Arthurs Court we came to believe we were so very fortunate for this to become Mum's home. We cannot speak highly enough of the dedication of all the staff. Mum was very happy at Arthurs Court. Every single time we visited there the atmosphere was so wonderfully welome.

Mum looked on the staff with affection and received this in return, along with excellent meals, her personal care and that of her clothes. Nothing was too much trouble. Her health, mentally and physically, was better than it had been for years, which we believe was due to the care and attention delivered by the staff - we are very grateful to the wonderful staff.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I have been at Arthurs Court for the last 6 weeks. I have had a very enjoyable stay. I came out of hospital and went to Arthur's Court for a respite stay. I am now well enough to go home but if I needed to go anywhere again, Arthurs Court would be my first choice.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Mum is well cared for, but very confused most of the time so apart from telling me she is well looked after I can't provide anything further from her point of view.

How likely would you be to recommend Arthurs Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

I have found the staff very caring and helpful also friendly. All are very observant and are supportive to the family.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My mother seems very well cared for. I am unable to visit her often because I live overseas. The staff are always very welcoming and willing to share details regarding my mother's health and wellbeing.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother-in-law was at Arthur's Court for 9 months and the care given was of a very high standard. The deputy manager is very highly recommended by the local GP practice. The food and cleanliness of the home are of a very high standard. Also, the staff are very happy and welcoming. I would highly recommend this home.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

A very caring and professional care home with excellent staff.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

The staff cannot do enough for everyone, the home has a very welcoming atmosphere.
Residents are well cared for, facilities for visitors to make drinks.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We found the care, attention and staff to be excellent.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Very caring, friendly and supportive nursing home.
Residents are cared for to a very high standard with regard to their personal care, general comfort and the cleanliness of their rooms and public areas.
Staff deal with their duties in a cheerful and supportive manner not just with residents, but also their family and friends. Food and drink is also to a very high standard with support given as and when necessary.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

This nursing home provides an exceptional standard of care for its residents. I found the staff to be friendly and informative.
Cleanliness and maintenance are to a very high standard.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My mother spent over 10 years in Arthur's Court. I would highly recommend it as all the managers, nurses and staff treated Mum as they would their own family. They looked after her with love, dignity and respect.

The staff got to know us as a family and looked after us when we visited.

We trusted them to look after and care for mum and they never let us down.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

A friendly family atmosphere. They couldn't do enough for us and father. Very accommodating.

How likely would you be to recommend Arthurs Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Happy place and my wife was well cared for.

How likely would you be to recommend Arthurs Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Rooms

Average Rating:   4.6 out of 5

Mainly staffed by Polish, Philippines and other mid-European country men and women. The atmosphere is a happy and good natured. Staff are very good natured too and patient with the residents.

How likely would you be to recommend Arthurs Court Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Submit a Review for Arthurs Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Arthurs Court Care Home