Submit a Review for Ashgrove Care Home
64-66 Billet Lane, Hornchurch, RM11 1XA
View full details of Ashgrove Care HomeLatest Reviews for Ashgrove Care Home
24 December 2025
My father was in this home from July 2024 until September 2025 and he enjoyed being there.
It has a really nice friendly atmosphere and all friends and family were made to feel welcome.
There is regular entertainment laid on and it has a lovely garden to sit outside on a nice sunny day. I am so
pleased I found this care home for my father and I would certainly recommend it.
22 December 2025
Joan enjoyed her time at Ashgrove. Liked the staff and some of her fellow patients. Enjoyed the company.
Her main gripe was the inability of anyone or machinery to make proper toast. Ie cooked on both sides and crisp.
15 December 2025
My father spent approximately nine months being cared for at the home. The management team respond quickly to any requests and are keen to build relationships with family members. The residents' needs are a priority and they ensure any medical issues are dealt with as quickly as possible. The carer
team are helpful and responsive at all times. I can't fault the level of care given. The lounge and dining area are pleasant and the food options are suitable for the elderly residents. The bedrooms could do with modernisation but don't let this deter you from choosing this home for your loved one.
15 December 2025
Very impressed with Ashgrove for cleanliness and quality
My father was very happy and contented in his last months with friendly caring staff who tended to his needs and made sure that he was safe and happy
I would recommend Ashgrove for any older residents for a pleasant and happy stay
The staff
made sure that my dad and my family had privacy and space when we all visited my dad and that was much appreciated
In all I was happy that my dad had a happy stay there
03 September 2025
My aunt was cared for with such kindness and dignity during her two years at Ashgrove Care Home, right up until the very end of her life. The staff showed genuine compassion and made her feel safe and loved. We're so grateful for the wonderful care they gave her.
Communication with the family has
been excellent-we've always felt informed and reassured about my aunts wellbeing. It is clear that the team genuinely cares about their residents, treating them with dignity and kindness.
I am deeply grateful for the dedication and warmth shown to my aunt and would not hesitate to recommend Ashgrove Care Home to anyone looking for a safe, caring, and supportive environment for their loved ones.
Thank you for being there for my aunt and my family over the past two years.
04 July 2025
Our experience with Ashgrove Residential Care Home has been nothing short of exceptional. From the moment my mother arrived, the management and staff demonstrated the highest levels of care, professionalism, and compassion-not just towards her, but towards myself and the rest of our family as well.
The staff were consistently friendly and approachable, always greeting us with a smile and a genuine willingness to help in any way they could. Communication was excellent at all times, which gave us peace of mind knowing we were kept informed and involved in my mother's care.
The care home itself is in excellent condition-clean, tidy, and well-maintained, which made it a comfortable and reassuring environment for both residents and visitors. The staff were always accommodating, going the extra mile with thoughtful gestures such as making us tea during visits, and ensuring that every aspect of our experience was as supportive as possible.
Importantly, should my mother have required medica
24 January 2025
Mum arrived at Ashgrove in 2018. Sadly she passed away in December. Here are some genuine extracts, written and read out by me as part of her Eulogy:
By 2018, at 94, it was clear that Mum now needed full-time care and she moved into Ashgrove Care Home. This turned out to be a masterstroke.
For
the last 6 and a half years, thanks to everyone at Ashgrove, she has effectively been living life as if she'd won the lottery, wanting for nothing.
Their affection, dedication and generosity were perfectly demonstrated when Mum turned 100. They insisted on throwing a party, including food, drink, giant balloons and a personalised birthday cake. It was brilliant. Many of the off-duty staff also came along. The whole team deserve enormous credit for a day we'll never forget.
20 January 2025
The care my mother received at Ashgrove was amazing, we are so thankful she spent her last months being treated like a princess by all the staff here.
The entertainment was great, they had someone come in for hair, nails and opticians. I would recommend Ashgrove to anybody who is looking for a
care home for their family members and will be forever grateful to all the staff here.
15 October 2024
My mother needed to move from a Residential home to a Nursing care home which would suit her new needs. The home's manager and staff were very understanding and went above what was part of their role to ensure she was both comfortable and happy. They did not rush me and gave me confidence in the
moving process.
I was very happy with the location and the home.
24 July 2024
Well looked after and pleasant and clean place would recommend to anybody for their loved ones to go. Very good management and staff very loving and caring to residents made my dad feel very welcome. Staff and management made me and my family members very welcome when visiting.
31 January 2024
Mum stayed for 1 month respite care and we couldn't be happier with the care she received. Mum thrived in the environment at Ashgroves and enjoyed the company of the other residents. The staff were all lovely and couldn't be more helpful. We would definitely consider Ashgroves in the future if mum
needed to go into long term care and also for any future respite needs.
08 December 2023
My mum has been so much happier since moving to Ashgrove Care Home she really enjoys the company and says how nice and kind everybody is. She also says how nice the food is. The team at Ashgrove always keeps me informed about Mum and it is a great feeling to know she is well cared for.
05 December 2023
My mother became a resident in Ashgrove Care Home This year, 2023.
I can honestly say I’m so happy with my choice.
The home is so clean.
I can not fault the staff and management; they are all so caring and friendly, and I have regular updates with any changes to Mum's care.
I’m always made
welcome when visiting - coffee biscuits are offered.
But the main thing is my mother is so happy being at the home, always smiling and saying how much she likes... which after all is the main thing.
29 November 2023
Mum entered into the care of Ashgrove Care Home in July 2022 after a fall and being in hospital. Initially, it was to be for 4/6 weeks but she settled in and Yvonne and I realised that going back to her flat was not going to happen. The staff from the beginning have treated her and us with utmost
respect, kindness and dedication. We were always kept informed of any issues and were confident of the care she was given.
Her dementia deteriorated gradually but she still had a sense of humour at times and was loved and she loved the staff. Sadly on the 13th of October 2023 she passed away, the care, attention and dedication by all staff was second to none and we thank everyone at Ashgrove for looking after “Our Mum.”
11 July 2023
The management and staff are always welcoming and supportive. They take time to explain any issues with my aunt and always contact me to inform me of any concerns or changes. I usually see my aunt once a week and they off tea and biscuits to us the visitors as well. I have had no concerns as the
management team are very professional, polite and patient.
My aunt is always well presented, her clothes and her earrings are always on, her nails painted, hairdressers, as she was a wonderful woman that always looked after herself.
She is well cared for and they have entertainment in the home, school choirs etc. I’m very thankful to this care home and the support it has given me and my family in transitioning.
03 July 2023
What can I say, from the moment I arrive I’m greeted by all the staff and welcomed into their care home. My visit is expected by them and my name is remembered which makes such a difference to know you and your time is valued by them. The home is always clean tidy and organised all residents are
up-dressed and happy.
The manager is always available to greet me and answer any questions and is extremely helpful if I need anything in her usual friendly manner.
The deputy manager is also available and ready to help in any way. The interaction between staff residents and visitors is excellent. I would be pleased for Ashgrove to care for one of my loved ones if needed.
23 June 2023
I am very happy with the care, the staff are very easy to talk to and I very much enjoy their company. The food is good, and I get very varied options as I am very fussy with my food at times. My bedroom is one of the best in the home, a real luxury to have lovely patio doors which lead out to the
garden which I enjoy in the summer months. The location of the home is really good, as I have the library, shops and a lovely park only across the street, it is also good as the care home is halfway between my sons, so get to see them a lot. The home is very clean and tidy. The manager is lovely and is always smiling and happy to talk. The management is great at ensuring I have everything I need, I don’t want for anything!
21 June 2023
I came to Ashgrove Care Home for care as I was no longer able to look after myself. The team, from the moment I arrived have been amazing. The staff are always around to help. The food is great, there is so much choice. My room is cleaned each day and kept so fresh. The Manager of the care home is
brilliant, she is always free to talk and really helpful with advice and has a caring nature and very knowledgeable. The deputy manager also is always on hand to encourage me, which is what I need!
12 June 2023
My mum was at Ashgrove from March to May 2023. Mum has limited mobility and on top of that, she broke her collarbone joint. The staff at Ashgrove were very friendly and welcoming and attended to all of Mum’s needs. Her treatment was exceptionally caring and respectful and the staff monitored her on
a regular basis.
My dealings with management were very good and all my queries were dealt with efficiently and promptly.
In conclusion, my mum was very happy during her stay at Ashgrove. A big well done to all the staff. Thank you.
09 November 2022
My mum has been a resident for only a short time at Ashgrove, however, I can honestly say the staff are always friendly and welcoming. They understand that this is new to all of us and are very understanding of the many questions we have thrown at them over the last few weeks. The home itself always
looks clean and tidy, there are always multiple staff on hand at any time, and the residents appear happy and well cared for. They have been extremely helpful in pointing us to the right place when we have queries. They have a hairdresser, a Chiropodist and a nail technician who visit regularly and these make the residents feel pampered. My mum seems to have made some friends, and each time we visit she is always sitting with one of them. They are happy for the family to visit at any time that suits us. Thank you to all the staff that care for the residents.
Latest Reviews for Ashgrove Care Home
24 December 2025
My father was in this home from July 2024 until September 2025 and he enjoyed being there.
It has a really nice friendly atmosphere and all friends and family were made to feel welcome.
There is regular entertainment laid on and it has a lovely garden to sit outside on a nice sunny day. I am so
pleased I found this care home for my father and I would certainly recommend it.
22 December 2025
Joan enjoyed her time at Ashgrove. Liked the staff and some of her fellow patients. Enjoyed the company.
Her main gripe was the inability of anyone or machinery to make proper toast. Ie cooked on both sides and crisp.
15 December 2025
My father spent approximately nine months being cared for at the home. The management team respond quickly to any requests and are keen to build relationships with family members. The residents' needs are a priority and they ensure any medical issues are dealt with as quickly as possible. The carer
team are helpful and responsive at all times. I can't fault the level of care given. The lounge and dining area are pleasant and the food options are suitable for the elderly residents. The bedrooms could do with modernisation but don't let this deter you from choosing this home for your loved one.
15 December 2025
Very impressed with Ashgrove for cleanliness and quality
My father was very happy and contented in his last months with friendly caring staff who tended to his needs and made sure that he was safe and happy
I would recommend Ashgrove for any older residents for a pleasant and happy stay
The staff
made sure that my dad and my family had privacy and space when we all visited my dad and that was much appreciated
In all I was happy that my dad had a happy stay there
03 September 2025
My aunt was cared for with such kindness and dignity during her two years at Ashgrove Care Home, right up until the very end of her life. The staff showed genuine compassion and made her feel safe and loved. We're so grateful for the wonderful care they gave her.
Communication with the family has
been excellent-we've always felt informed and reassured about my aunts wellbeing. It is clear that the team genuinely cares about their residents, treating them with dignity and kindness.
I am deeply grateful for the dedication and warmth shown to my aunt and would not hesitate to recommend Ashgrove Care Home to anyone looking for a safe, caring, and supportive environment for their loved ones.
Thank you for being there for my aunt and my family over the past two years.
04 July 2025
Our experience with Ashgrove Residential Care Home has been nothing short of exceptional. From the moment my mother arrived, the management and staff demonstrated the highest levels of care, professionalism, and compassion-not just towards her, but towards myself and the rest of our family as well.
The staff were consistently friendly and approachable, always greeting us with a smile and a genuine willingness to help in any way they could. Communication was excellent at all times, which gave us peace of mind knowing we were kept informed and involved in my mother's care.
The care home itself is in excellent condition-clean, tidy, and well-maintained, which made it a comfortable and reassuring environment for both residents and visitors. The staff were always accommodating, going the extra mile with thoughtful gestures such as making us tea during visits, and ensuring that every aspect of our experience was as supportive as possible.
Importantly, should my mother have required medica
24 January 2025
Mum arrived at Ashgrove in 2018. Sadly she passed away in December. Here are some genuine extracts, written and read out by me as part of her Eulogy:
By 2018, at 94, it was clear that Mum now needed full-time care and she moved into Ashgrove Care Home. This turned out to be a masterstroke.
For
the last 6 and a half years, thanks to everyone at Ashgrove, she has effectively been living life as if she'd won the lottery, wanting for nothing.
Their affection, dedication and generosity were perfectly demonstrated when Mum turned 100. They insisted on throwing a party, including food, drink, giant balloons and a personalised birthday cake. It was brilliant. Many of the off-duty staff also came along. The whole team deserve enormous credit for a day we'll never forget.
20 January 2025
The care my mother received at Ashgrove was amazing, we are so thankful she spent her last months being treated like a princess by all the staff here.
The entertainment was great, they had someone come in for hair, nails and opticians. I would recommend Ashgrove to anybody who is looking for a
care home for their family members and will be forever grateful to all the staff here.
15 October 2024
My mother needed to move from a Residential home to a Nursing care home which would suit her new needs. The home's manager and staff were very understanding and went above what was part of their role to ensure she was both comfortable and happy. They did not rush me and gave me confidence in the
moving process.
I was very happy with the location and the home.
24 July 2024
Well looked after and pleasant and clean place would recommend to anybody for their loved ones to go. Very good management and staff very loving and caring to residents made my dad feel very welcome. Staff and management made me and my family members very welcome when visiting.
31 January 2024
Mum stayed for 1 month respite care and we couldn't be happier with the care she received. Mum thrived in the environment at Ashgroves and enjoyed the company of the other residents. The staff were all lovely and couldn't be more helpful. We would definitely consider Ashgroves in the future if mum
needed to go into long term care and also for any future respite needs.
08 December 2023
My mum has been so much happier since moving to Ashgrove Care Home she really enjoys the company and says how nice and kind everybody is. She also says how nice the food is. The team at Ashgrove always keeps me informed about Mum and it is a great feeling to know she is well cared for.
05 December 2023
My mother became a resident in Ashgrove Care Home This year, 2023.
I can honestly say I’m so happy with my choice.
The home is so clean.
I can not fault the staff and management; they are all so caring and friendly, and I have regular updates with any changes to Mum's care.
I’m always made
welcome when visiting - coffee biscuits are offered.
But the main thing is my mother is so happy being at the home, always smiling and saying how much she likes... which after all is the main thing.
29 November 2023
Mum entered into the care of Ashgrove Care Home in July 2022 after a fall and being in hospital. Initially, it was to be for 4/6 weeks but she settled in and Yvonne and I realised that going back to her flat was not going to happen. The staff from the beginning have treated her and us with utmost
respect, kindness and dedication. We were always kept informed of any issues and were confident of the care she was given.
Her dementia deteriorated gradually but she still had a sense of humour at times and was loved and she loved the staff. Sadly on the 13th of October 2023 she passed away, the care, attention and dedication by all staff was second to none and we thank everyone at Ashgrove for looking after “Our Mum.”
11 July 2023
The management and staff are always welcoming and supportive. They take time to explain any issues with my aunt and always contact me to inform me of any concerns or changes. I usually see my aunt once a week and they off tea and biscuits to us the visitors as well. I have had no concerns as the
management team are very professional, polite and patient.
My aunt is always well presented, her clothes and her earrings are always on, her nails painted, hairdressers, as she was a wonderful woman that always looked after herself.
She is well cared for and they have entertainment in the home, school choirs etc. I’m very thankful to this care home and the support it has given me and my family in transitioning.
03 July 2023
What can I say, from the moment I arrive I’m greeted by all the staff and welcomed into their care home. My visit is expected by them and my name is remembered which makes such a difference to know you and your time is valued by them. The home is always clean tidy and organised all residents are
up-dressed and happy.
The manager is always available to greet me and answer any questions and is extremely helpful if I need anything in her usual friendly manner.
The deputy manager is also available and ready to help in any way. The interaction between staff residents and visitors is excellent. I would be pleased for Ashgrove to care for one of my loved ones if needed.
23 June 2023
I am very happy with the care, the staff are very easy to talk to and I very much enjoy their company. The food is good, and I get very varied options as I am very fussy with my food at times. My bedroom is one of the best in the home, a real luxury to have lovely patio doors which lead out to the
garden which I enjoy in the summer months. The location of the home is really good, as I have the library, shops and a lovely park only across the street, it is also good as the care home is halfway between my sons, so get to see them a lot. The home is very clean and tidy. The manager is lovely and is always smiling and happy to talk. The management is great at ensuring I have everything I need, I don’t want for anything!
21 June 2023
I came to Ashgrove Care Home for care as I was no longer able to look after myself. The team, from the moment I arrived have been amazing. The staff are always around to help. The food is great, there is so much choice. My room is cleaned each day and kept so fresh. The Manager of the care home is
brilliant, she is always free to talk and really helpful with advice and has a caring nature and very knowledgeable. The deputy manager also is always on hand to encourage me, which is what I need!
12 June 2023
My mum was at Ashgrove from March to May 2023. Mum has limited mobility and on top of that, she broke her collarbone joint. The staff at Ashgrove were very friendly and welcoming and attended to all of Mum’s needs. Her treatment was exceptionally caring and respectful and the staff monitored her on
a regular basis.
My dealings with management were very good and all my queries were dealt with efficiently and promptly.
In conclusion, my mum was very happy during her stay at Ashgrove. A big well done to all the staff. Thank you.
09 November 2022
My mum has been a resident for only a short time at Ashgrove, however, I can honestly say the staff are always friendly and welcoming. They understand that this is new to all of us and are very understanding of the many questions we have thrown at them over the last few weeks. The home itself always
looks clean and tidy, there are always multiple staff on hand at any time, and the residents appear happy and well cared for. They have been extremely helpful in pointing us to the right place when we have queries. They have a hairdresser, a Chiropodist and a nail technician who visit regularly and these make the residents feel pampered. My mum seems to have made some friends, and each time we visit she is always sitting with one of them. They are happy for the family to visit at any time that suits us. Thank you to all the staff that care for the residents.