






Nestled in the heart of Hornchurch, Essex, Ashgrove Care Home is a shining example of excellence in the field. As a small family-run business, they take great pride in providing exceptional care for residents. With a capacity for 26 beds, the care home offers a range of services including residential, dementia, respite and day care.
Ashgrove Care Home is dedicated to delivering an unmatched care experience in a nurturing environment that...
Care Provided by Ashgrove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent upon assessment and can vary depending on level of care needed and room size
The price(s) shown are provided by the care home. Contact Ashgrove Care Home for full pricing details and T&Cs.
Contact Ashgrove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Ashgrove Residential Care Home Ltd
- Private Owned
Person in charge
- Umadevi Panicker(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (14)
- Couples/Companion Rooms (6)
Visiting
- The home encourage family and friends to visit, though ask for meal times to be protected between 12.00 - 14.00
Parking
- Free parking on site
Ashgrove Care Home Reviews (38)
Ashgrove Care Home has a Review Score of 9.6 (9.565) out of 10, based on 14 reviews in the last 2 years.
Over all time Ashgrove Care Home has 38 reviews.
It took mum a little time to settle as it wasn't what she was expecting, 18 months on mum is part of the community and is happy. The staff that look after mum are kind and patient. Since she has been in Ashgrove she has gained some much needed weight and I feel she is comfortable with in her environment. I live abroad so I don't get in weekly but I do speak to her and I can always instant message the manager with any questions or concerns, I have kept upto date with any issues and ongoing treatments. Ashgrove whilst not posh is a comfortable, clean care home with lovely staff.
We are pleased that, despite the difficult circumstances surrounding your mum's transition to permanent residency , we were able to work together to ensure she could remain in familiar surroundings.
It...
My mother moved in to Ashgrove for just over a year, her care there as been nothing short of excellent. She is both comfortable and content in her surroundings, with all her requirements catered for. I am especially pleased with the communication with the home, they always keep me fully updated and are always available to assist. I have had nothing but a positive experience with the Ashgrove and those who work there.
We are delighted to hear that your mother has been comfortable, content, and well cared for. Providing high-quality, person-centred care while ensuring our residents feel at home is at the heart...
I have no hesitation in recommending Ashgrove
We are delighted to hear that you feel reassured about your mum's care at Ashgrove. Providing personalised, compassionate care in a close-knit and homely environment is at the heart of what we do, and it means a great deal to know that this is...
It's a small, quiet home with a lovely garden. There's always a friendly welcome when I visit and it is always clean and tidy. Admin is efficient and timely. Communication with the family is excellent - a must when one lives so far away. Despite the pressure on care homes these days they have kept very high standards and recruited some brilliant new team members.
I happily recommend them to you wholeheartedly.
We understand how difficult it can be to place a loved one into residential care, especially when living...
While mum was there her progress and weight greatly improved with daily afternoon games, interaction with other residents and the most wonderful food.
The staff helped mum with all of her care needs and assisted her to arranged hospital appointments.
She made some lovely friends with both other residents and staff.
We will always be greatful to Ashgrove Care Home for their part in helping and making it able for our mum to gain her strength and return home
Thank you so much for your kind and thoughtful review.
We are truly delighted to hear about your mum's positive experience during her time with us.
Your lovely words about our staff and the friendships your mum made will be shared with the whole team-they will be very...
It has a really nice friendly atmosphere and all friends and family were made to feel welcome.
There is regular entertainment laid on and it has a lovely garden to sit outside on a nice sunny day. I am so pleased I found this care home for my father and I would certainly recommend it.
Thank you for the review report and we really appreciate it. We had a great opportunity provide care and support to your Father and we believe he was greatly enjoyed the time with us by all means. thank you
Her main gripe was the inability of anyone or machinery to make proper toast. Ie cooked on both sides and crisp.
thank you for the review report and we really appreciate it. we had a great opportunity provide care and support to your mother and we believe she was greatly enjoyed the time with us by all means. thank you
My father was very happy and contented in his last months with friendly caring staff who tended to his needs and made sure that he was safe and happy
I would recommend Ashgrove for any older residents for a pleasant and happy stay
The staff made sure that my dad and my family had privacy and space when we all visited my dad and that was much appreciated
In all I was happy that my dad had a happy stay there
Our staff work hard to create a safe, caring, and welcoming environment for both residents and their families, so we...
My father spent approximately nine months being cared for at the home. The management team respond quickly to any requests and are keen to build relationships with family members. The residents' needs are a priority and they ensure any medical issues are dealt with as quickly as possible. The carer team are helpful and responsive at all times. I can't fault the level of care given. The lounge and dining area are pleasant and the food options are suitable for the elderly residents. The bedrooms could do with modernisation but don't let this deter you from choosing this home for your loved one.
Thank you for your kind and thoughtful review. We are delighted to hear that your father received such a high standard of care during his time with us. Our team works hard to ensure residents feel safe, comfortable and well supported, and it means a great deal to know that both the care team and...
My aunt was cared for with such kindness and dignity during her two years at Ashgrove Care Home, right up until the very end of her life. The staff showed genuine compassion and made her feel safe and loved. We're so grateful for the wonderful care they gave her.
Communication with the family has been excellent-we've always felt informed and reassured about my aunts wellbeing. It is clear that the team genuinely cares about their residents, treating them with dignity and kindness.
I am deeply grateful for the dedication and warmth shown to my aunt and would not hesitate to recommend Ashgrove Care Home to anyone looking for a safe, caring, and supportive environment for their loved ones.
Thank you for being there for my aunt and my family over the past two years.
Thank you for all your support and for reviewing us.
Yours Sincerely Umadevi
The staff were consistently friendly and approachable, always greeting us with a smile and a genuine willingness to help in any way they could. Communication was excellent at all times, which gave us peace of mind knowing we were kept informed and involved in my mother's care.
The care home itself is in excellent condition-clean, tidy, and well-maintained, which made it a comfortable and reassuring environment for both residents and visitors. The staff were always accommodating, going the extra mile with thoughtful gestures such as making us tea during visits, and ensuring that every aspect of our experience was as supportive as possible.
Importantly, should my mother have required medica
Thank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.
By 2018, at 94, it was clear that Mum now needed full-time care and she moved into Ashgrove Care Home. This turned out to be a masterstroke.
For the last 6 and a half years, thanks to everyone at Ashgrove, she has effectively been living life as if she'd won the lottery, wanting for nothing.
Their affection, dedication and generosity were perfectly demonstrated when Mum turned 100. They insisted on throwing a party, including food, drink, giant balloons and a personalised birthday cake. It was brilliant. Many of the off-duty staff also came along. The whole team deserve enormous credit for a day we'll never forget.
Thank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.
The entertainment was great, they had someone come in for hair, nails and opticians. I would recommend Ashgrove to anybody who is looking for a care home for their family members and will be forever grateful to all the staff here.
Thank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.
I was very happy with the location and the home.
Dear Robert, hope Mom is settled or settling well in the new place. If you require further support from us you are always welcome. Thanks for the review and take care.
Well looked after and pleasant and clean place would recommend to anybody for their loved ones to go. Very good management and staff very loving and caring to residents made my dad feel very welcome. Staff and management made me and my family members very welcome when visiting.
It was my pleasure, the little time I got to look after your dad. You are such an amazing person with transparency and honesty. Thanks for the valuable review quotes. I will share this compliment with our team. Prayers to you and family.
Mum stayed for 1 month respite care and we couldn't be happier with the care she received. Mum thrived in the environment at Ashgroves and enjoyed the company of the other residents. The staff were all lovely and couldn't be more helpful. We would definitely consider Ashgroves in the future if mum needed to go into long term care and also for any future respite needs.
Thank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.
My mum has been so much happier since moving to Ashgrove Care Home she really enjoys the company and says how nice and kind everybody is. She also says how nice the food is. The team at Ashgrove always keeps me informed about Mum and it is a great feeling to know she is well cared for.
Thank you for your feedback. I'm delighted to hear that both you and your mother are pleased with the level of care offered at Ashgrove Care Home.
I can honestly say I’m so happy with my choice.
The home is so clean.
I can not fault the staff and management; they are all so caring and friendly, and I have regular updates with any changes to Mum's care.
I’m always made welcome when visiting - coffee biscuits are offered.
But the main thing is my mother is so happy being at the home, always smiling and saying how much she likes... which after all is the main thing.
I am delighted that you are satisfied with the level of care, communication and cleanliness at the care home. Your feedback is highly appreciated, and I will ensure to convey your positive comments to my team.
Her dementia deteriorated gradually but she still had a sense of humour at times and was loved and she loved the staff. Sadly on the 13th of October 2023 she passed away, the care, attention and dedication by all staff was second to none and we thank everyone at Ashgrove for looking after “Our Mum.”
Thank you for crafting such a heartfelt review. Your mum certainly kept us on our toes, and her absence is deeply felt by both the staff and residents.
My aunt is always well presented, her clothes and her earrings are always on, her nails painted, hairdressers, as she was a wonderful woman that always looked after herself.
She is well cared for and they have entertainment in the home, school choirs etc. I’m very thankful to this care home and the support it has given me and my family in transitioning.
Thank you for sharing your positive experience. We are glad to hear that you feel welcomed and accommodated during your visits to our care home, as well as pleased to know that you are very happy with the care, entertainment and regular updates we provide. Your satisfaction is important to us and will of course be shared with the wider team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ashgrove Care Home.
There are no upcoming events for Ashgrove Care Home.
Awards / Recognitions (1)
- 05 Jun 2023Recipient: Ashgrove Care Home
Accreditations
There are no accreditations posted yet for Ashgrove Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Ashgrove Care Home
What types of Care is Ashgrove Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashgrove Care Home have?
There are 14 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Ashgrove Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ashgrove Care Home to the centre of Hornchurch?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Enhanced Service -more info.