Ashgrove Care Home

64-66 Billet Lane, Hornchurch RM11 1XA
Review Us
9.5 35 Reviews
  • Ashgrove Care Home, Hornchurch
Nestled in the heart of Hornchurch, Essex, Ashgrove Care Home is a shining example of excellence in the field. As a small family-run business, they take great pride in providing exceptional care for residents. With a capacity for 26 beds, the care home offers a range of services including residential, dementia, respite and day care.

Ashgrove Care Home is dedicated to delivering an unmatched care experience in a nurturing environment that fosters comfort and fulfilment during retirement. The compassionate and highly qualified care team is deeply committed to ensuring the safety, well-being and personalised care of each and every resident.

They firmly believe in tailoring care to meet individual preferences and interests. By creating digital bespoke care plans and offering a diverse selection of engaging lifestyle activities and events, they empower residents to receive the highest quality of care while indulging in their passions and exploring new hobbies. Ashgrove Care Home is an innovative home, using digital care planning platforms, along with the use of Echo and Alexa devices which enhance not only the level of care provided, but also provide independence to their residents.   

In May 2023, Ashgrove Care Home underwent a thorough inspection by the Care Quality Commission (CQC), receiving a rating of 'Good' in all categories. Additionally, they are honoured to have been bestowed with the prestigious winner of ‘Care Home of the Year’ for both 2023 and 2024, further acknowledging their commitment to excellence.
Show Ashgrove Care Home on the Map

Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1700
  • Self-Funded Residential Dementia Care: £1200 – £1700
  • RESPITE Self-Funded Residential Care: £1200 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1700

Fees are dependent upon assessment and can vary depending on level of care needed and room size

The price(s) shown are provided by the care home. Contact Ashgrove Care Home for full pricing details and T&Cs.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Ashgrove Residential Care Home Ltd
  • Privately Owned

Person in Charge

  • Umadevi Panicker (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (6)

Visiting

  • The home encourage family and friends to visit, though ask for meal times to be protected between 12.00 - 14.00

Parking

  • Free parking on site

Ashgrove Care Home Reviews (35)

9.5

Ashgrove Care Home has a Review Score of 9.5 (9.545) out of 10, based on 12 reviews in the last 2 years.
Over all time Ashgrove Care Home has 35 reviews.

Overall Experience
  • 26
  • 9
  • 0
  • 0
  • 0
Date Published
  • 35
  • 4
  • 8
  • 12
  • 23
Reviewer Connection to Ashgrove Care Home
  • 14
  • 12
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 35, showing 1-20
Review from Jonathan F (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely father developed Dementia and moved in to Ashgrove Residential Care home nearly a year ago. We chose Ashgrove after seeing a number of other homes. What struck us was the passion and love that we felt the team had for their residents and I'm delighted to say that we were right. Despite living
a long way away myself I've not had a day's concern for my father ever since.
It's a small, quiet home with a lovely garden. There's always a friendly welcome when I visit and it is always clean and tidy. Admin is efficient and timely. Communication with the family is excellent - a must when one lives so far away. Despite the pressure on care homes these days they have kept very high standards and recruited some brilliant new team members.
I happily recommend them to you wholeheartedly.
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeThank you so much for your kind and thoughtful words. It truly means a great deal to the whole team to hear that your father has felt so well cared for and supported during his time with us.
We understand how difficult it can be to place a loved one into residential care, especially when living far away, so we are especially pleased that we've been able to give you peace of mind and confidence in the care your father receives every day.
Your comments about our team, communication, and the atmosphere within the home are greatly appreciated and will be shared with all of our staff. We are very proud of the compassionate and dedicated team we have at Ashgrove, and feedback like yours reminds us why we do what we do.
Thank you again for taking the time to share your experience and for trusting us with your father's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria W (Daughter of Resident) published on 10 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Ashgrove Care home for four months respite after recovering from a stroke. While at the care home she received the up most care and support. The management and senior team were exceptional at communicating with the family and supported any request or query. They always gave time to
listen and reasure the family about mums progress.
While mum was there her progress and weight greatly improved with daily afternoon games, interaction with other residents and the most wonderful food.
The staff helped mum with all of her care needs and assisted her to arranged hospital appointments.
She made some lovely friends with both other residents and staff.
We will always be greatful to Ashgrove Care Home for their part in helping and making it able for our mum to gain her strength and return home
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeDear Maria
Thank you so much for your kind and thoughtful review.
We are truly delighted to hear about your mum's positive experience during her time with us.
Your lovely words about our staff and the friendships your mum made will be shared with the whole team-they will be very touched.
Supporting residents and their families through recovery is incredibly important to us, and we're so glad we could play a part in helping your mum regain her strength and return home.
We wish your mum continued health and happiness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin L (Son of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was in this home from July 2024 until September 2025 and he enjoyed being there.
It has a really nice friendly atmosphere and all friends and family were made to feel welcome.
There is regular entertainment laid on and it has a lovely garden to sit outside on a nice sunny day. I am so pleased
I found this care home for my father and I would certainly recommend it.
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeDear Colin
Thank you for the review report and we really appreciate it. We had a great opportunity provide care and support to your Father and we believe he was greatly enjoyed the time with us by all means. thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J A (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Joan enjoyed her time at Ashgrove. Liked the staff and some of her fellow patients. Enjoyed the company.
Her main gripe was the inability of anyone or machinery to make proper toast. Ie cooked on both sides and crisp.
Reply from Umadevi Panicker, Manager at Ashgrove Care Homethank you for the review report and we really appreciate it. we had a great opportunity provide care and support to your mother and we believe she was greatly enjoyed the time with us by all means. thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sara P (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent approximately nine months being cared for at the home. The management team respond quickly to any requests and are keen to build relationships with family members. The residents' needs are a priority and they ensure any medical issues are dealt with as quickly as possible. The carer
team are helpful and responsive at all times. I can't fault the level of care given. The lounge and dining area are pleasant and the food options are suitable for the elderly residents. The bedrooms could do with modernisation but don't let this deter you from choosing this home for your loved one.
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeThank you for your kind and thoughtful review. We are delighted to hear that your father received such a high standard of care during his time with us. Our team works hard to ensure residents feel safe, comfortable and well supported, and it means a great deal to know that both the care team and management made a positive impression on you and your family.
We truly appreciate your comments regarding our responsiveness, communication and the relationships we build with families. Your feedback about the lounge, dining areas and food options is also very encouraging.
We also value your honest comments regarding the bedrooms and will certainly take this on board as we continue to improve the home and environment for our residents.
Thank you once again for your recommendation and for trusting us with your father's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D J (Daughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with Ashgrove for cleanliness and quality
My father was very happy and contented in his last months with friendly caring staff who tended to his needs and made sure that he was safe and happy
I would recommend Ashgrove for any older residents for a pleasant and happy stay
The staff
made sure that my dad and my family had privacy and space when we all visited my dad and that was much appreciated
In all I was happy that my dad had a happy stay there
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeThank you so much for your kind and thoughtful words. It means a great deal to us to hear that your father was happy, comfortable, and well cared for during his time at Ashgrove.
Our staff work hard to create a safe, caring, and welcoming environment for both residents and their families, so we truly appreciate your recognition of their support and kindness. We are also pleased that you felt able to spend precious time together with privacy and comfort during your visits.
Thank you again for your recommendation and for trusting us with your father's care. We send our very best wishes to you and your family
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E B (Niece of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was cared for with such kindness and dignity during her two years at Ashgrove Care Home, right up until the very end of her life. The staff showed genuine compassion and made her feel safe and loved. We're so grateful for the wonderful care they gave her.


Communication with the family has

been excellent-we've always felt informed and reassured about my aunts wellbeing. It is clear that the team genuinely cares about their residents, treating them with dignity and kindness.


I am deeply grateful for the dedication and warmth shown to my aunt and would not hesitate to recommend Ashgrove Care Home to anyone looking for a safe, caring, and supportive environment for their loved ones.


Thank you for being there for my aunt and my family over the past two years.

Reply from Umadevi Panicker, Manager at Ashgrove Care HomeIt was lovely connecting with you all through NN.
Thank you for all your support and for reviewing us.
Yours Sincerely Umadevi
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John W (Son of Resident) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Ashgrove Residential Care Home has been nothing short of exceptional. From the moment my mother arrived, the management and staff demonstrated the highest levels of care, professionalism, and compassion-not just towards her, but towards myself and the rest of our family as well.
The
staff were consistently friendly and approachable, always greeting us with a smile and a genuine willingness to help in any way they could. Communication was excellent at all times, which gave us peace of mind knowing we were kept informed and involved in my mother's care.
The care home itself is in excellent condition-clean, tidy, and well-maintained, which made it a comfortable and reassuring environment for both residents and visitors. The staff were always accommodating, going the extra mile with thoughtful gestures such as making us tea during visits, and ensuring that every aspect of our experience was as supportive as possible.
Importantly, should my mother have required medica
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeThank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gordon H (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Ashgrove in 2018. Sadly she passed away in December. Here are some genuine extracts, written and read out by me as part of her Eulogy:
By 2018, at 94, it was clear that Mum now needed full-time care and she moved into Ashgrove Care Home. This turned out to be a masterstroke.
For the
last 6 and a half years, thanks to everyone at Ashgrove, she has effectively been living life as if she'd won the lottery, wanting for nothing.
Their affection, dedication and generosity were perfectly demonstrated when Mum turned 100. They insisted on throwing a party, including food, drink, giant balloons and a personalised birthday cake. It was brilliant. Many of the off-duty staff also came along. The whole team deserve enormous credit for a day we'll never forget.
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeThank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David M (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received at Ashgrove was amazing, we are so thankful she spent her last months being treated like a princess by all the staff here.
The entertainment was great, they had someone come in for hair, nails and opticians. I would recommend Ashgrove to anybody who is looking for a care
home for their family members and will be forever grateful to all the staff here.
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeThank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert H (Son of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed to move from a Residential home to a Nursing care home which would suit her new needs. The home's manager and staff were very understanding and went above what was part of their role to ensure she was both comfortable and happy. They did not rush me and gave me confidence in the moving
process.
I was very happy with the location and the home.
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeDear Robert, hope Mom is settled or settling well in the new place. If you require further support from us you are always welcome. Thanks for the review and take care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William T (Son of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well looked after and pleasant and clean place would recommend to anybody for their loved ones to go. Very good management and staff very loving and caring to residents made my dad feel very welcome. Staff and management made me and my family members very welcome when visiting.
Reply from Umadevi Panicker, Manager at Ashgrove Care HomeIt was my pleasure, the little time I got to look after your dad. You are such an amazing person with transparency and honesty. Thanks for the valuable review quotes. I will share this compliment with our team. Prayers to you and family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H C (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed for 1 month respite care and we couldn't be happier with the care she received. Mum thrived in the environment at Ashgroves and enjoyed the company of the other residents. The staff were all lovely and couldn't be more helpful. We would definitely consider Ashgroves in the future if mum
needed to go into long term care and also for any future respite needs.
Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care HomeThank you for taking the time to review Ashgrove Care Home and for your kind feedback, it was lovely having your mum stay with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janis Q (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been so much happier since moving to Ashgrove Care Home she really enjoys the company and says how nice and kind everybody is. She also says how nice the food is. The team at Ashgrove always keeps me informed about Mum and it is a great feeling to know she is well cared for.
Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care HomeThank you for your feedback. I'm delighted to hear that both you and your mother are pleased with the level of care offered at Ashgrove Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident in Ashgrove Care Home This year, 2023.
I can honestly say I’m so happy with my choice.
The home is so clean.
I can not fault the staff and management; they are all so caring and friendly, and I have regular updates with any changes to Mum's care.
I’m always made welcome
when visiting - coffee biscuits are offered.
But the main thing is my mother is so happy being at the home, always smiling and saying how much she likes... which after all is the main thing.
Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care HomeI am delighted that you are satisfied with the level of care, communication and cleanliness at the care home. Your feedback is highly appreciated, and I will ensure to convey your positive comments to my team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita B (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum entered into the care of Ashgrove Care Home in July 2022 after a fall and being in hospital. Initially, it was to be for 4/6 weeks but she settled in and Yvonne and I realised that going back to her flat was not going to happen. The staff from the beginning have treated her and us with utmost respect,
kindness and dedication. We were always kept informed of any issues and were confident of the care she was given.
Her dementia deteriorated gradually but she still had a sense of humour at times and was loved and she loved the staff. Sadly on the 13th of October 2023 she passed away, the care, attention and dedication by all staff was second to none and we thank everyone at Ashgrove for looking after “Our Mum.”
Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care HomeThank you for crafting such a heartfelt review. Your mum certainly kept us on our toes, and her absence is deeply felt by both the staff and residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E B (Niece of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff are always welcoming and supportive. They take time to explain any issues with my aunt and always contact me to inform me of any concerns or changes. I usually see my aunt once a week and they off tea and biscuits to us the visitors as well. I have had no concerns as the management
team are very professional, polite and patient.
My aunt is always well presented, her clothes and her earrings are always on, her nails painted, hairdressers, as she was a wonderful woman that always looked after herself.
She is well cared for and they have entertainment in the home, school choirs etc. I’m very thankful to this care home and the support it has given me and my family in transitioning.
Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care HomeThank you for sharing your positive experience. We are glad to hear that you feel welcomed and accommodated during your visits to our care home, as well as pleased to know that you are very happy with the care, entertainment and regular updates we provide. Your satisfaction is important to us and will of course be shared with the wider team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah W (Regular Volunteer) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say, from the moment I arrive I’m greeted by all the staff and welcomed into their care home. My visit is expected by them and my name is remembered which makes such a difference to know you and your time is valued by them. The home is always clean tidy and organised all residents are up-dressed
and happy.
The manager is always available to greet me and answer any questions and is extremely helpful if I need anything in her usual friendly manner.
The deputy manager is also available and ready to help in any way. The interaction between staff residents and visitors is excellent. I would be pleased for Ashgrove to care for one of my loved ones if needed.
Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care HomeThank you for sharing your positive impressions of Ashgrove Care Home. It's feedback like yours that helps recognize and appreciate the exceptional work done by the staff. I hope that others seeking a caring and welcoming environment for their loved ones will find your comments helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roy B (Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care, the staff are very easy to talk to and I very much enjoy their company. The food is good, and I get very varied options as I am very fussy with my food at times. My bedroom is one of the best in the home, a real luxury to have lovely patio doors which lead out to the garden
which I enjoy in the summer months. The location of the home is really good, as I have the library, shops and a lovely park only across the street, it is also good as the care home is halfway between my sons, so get to see them a lot. The home is very clean and tidy. The manager is lovely and is always smiling and happy to talk. The management is great at ensuring I have everything I need, I don’t want for anything!
Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care HomeI am delighted to hear that you're experiencing such a positive and fulfilling time at Ashgrove Care Home and truly wonderful that you feel content and have everything you require.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary K (Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Ashgrove Care Home for care as I was no longer able to look after myself. The team, from the moment I arrived have been amazing. The staff are always around to help. The food is great, there is so much choice. My room is cleaned each day and kept so fresh. The Manager of the care home is brilliant,
she is always free to talk and really helpful with advice and has a caring nature and very knowledgeable. The deputy manager also is always on hand to encourage me, which is what I need!
Reply from Tajá Rosie Young, Registered Manager at Ashgrove Care HomeThank you for the review! I am very glad to hear Ashgrove Care Home provides the support you need, in addition to great food and a clean, safe and caring environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Ashgrove Care Home is calculated as follows: ( (107 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report Response by Ashgrove Care Home to this inspection report

Overall rating for this service Good

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Ashgrove Care Home

What types of Care is Ashgrove Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashgrove Care Home have?

There are 14 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Ashgrove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashgrove Care Home to the centre of Hornchurch?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Enhanced Service - more info.