64/66 Billet Lane, Hornchurch RM11 1XA
Ashgrove Care Home can offer the ideal care packages and accommodation to support a comfortable retirement, with carers keen to see all residents feel at home and satisfied over the long-term.
A professional service is organised with respect and dignity in mind, while residents enjoy a tastefully dedicated interior, a friendly atmosphere and 24/7 access to skilled carers.
Residents are supported in pursuing their own hobbies, within the home and the local community, with many outings organised and traditional home cooking another pleasing addition.
Group: Mr & Mrs P Elango
Person in charge: Lesley Burkett (Manager)
Local Authority / Social Services: London Borough of Havering Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 14
Shared Rooms: 6
Rooms with ensuite WC: 8
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Ash Grove Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.7 (maximum of 10) for Ash Grove Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Ash Grove Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.5 for Ash Grove Residential Care Home is calculated as follows: ( (7 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 3.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.192 Points relating to the number of positive Reviews for Ash Grove Residential Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.2 Target = 0.192
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ash Grove Residential Care Home has a Review Score of 6.7 (6.692) from 1 Reviews
Review submitted from a Postal Card by Pauline B (Resident) on Thursday 30 November 2017. Relates to November 2017.
Very little entertainment. I am blind and nothing special is done for me. Mealtimes not always consistent. Help offered if required and go to bed when I want (and get up). Health services are provided in home.
How likely would you be to recommend Ash Grove Residential Care Home? Likely
There are currently no awards/recognitions posted yet for Ash Grove Residential Care Home
There are currently no Care Home Idol entrants who have performed at Ash Grove Residential Care Home