Submit a Review for Norton House
10 Arneway Street, Westminster, London, SW1P 2BG
View full details of Norton HouseLatest Reviews for Norton House
04 June 2026
Excellent!
03 June 2026
All fantastic!
02 June 2026
My overall experience of living in Norton House has been more than satisfactory in all aspects. My spacious, light filled room, is well furnished, with well maintained temperature, I especially appreciate being able to add my personal identity with furnishings and paintings. Also appreciated is the
ensuite shower room with important safety features, the management team has been very helpful and responsive to my requests, which are speedily met. The entire staff, at all levels in all areas ensure high levels of maintenance, cleanliness and service in a professional, skilled manner, much appreciated is the warm welcome given to my family and visitors. The activities provided are practical and interesting, always focused on collective stimulation. I am confident that my well being and care is always the primary.
30 April 2026
Staff are fantastic of the time my mother was there
Food good as far as everyone says with good choices with their own chef I was informed
Floor 2 is for 6 weeks respite. We took photos as evidence.
The room had not been cleaned at all from the last resident, it had an old stinking of urine
carpet , lumpy dipped bed, torn and faeces stained bedding. Filthy, dated and very unpleasant. Couldn't see out the windows so dirty.
The bathrooms were far the worst , dirty damaged shower drains in 3 rooms shown, faeces on wall and door frame, used razor in sink, a pad came flying up the toilet bowl when flushed. Very misleading in the center of Westminster difficult to get to by car.
Staff report permanent residents have much better rooms.
40 rooms fully occupied have the funds to update rip out carpets & no excuse for filth
Stated couldn't clean the room that day next staff were cleaning door 2 all day.
We arranged to remove my mother next day. No management even made a call to us at all.
28 April 2026
My uncle has been here since last year Shamim and all staff been very caring and helpful. Me and my uncle is very happy with the care and support been provided. Thank you Shamim and all staff.
30 January 2026
Have to kind say that the attitudes of all the staff, have been excellent, and welcoming to all visitors. All the facilities are good. Overall a well run and caring establishment at Norton House.
03 December 2025
Had a great time here, all day but mainly in the morning when fresh tea and toast till dinner, with a lovely girl who helped us all get through the day, all the staff are brilliant and helpful throughout the day, always happy and helpful. Lovely to be here.
24 October 2025
We visit the resident nearly every week and find him very happy and contented. The carers are without exception, a credit to Norton House and show sympathy, affection, patience and kindness.
07 October 2025
Overall a comfortable place nice rooms and lounge. Fresh cooked food though are rather small for me. Staff are very helpful and caring. District nurse and GP visits are properly arranged.
16 July 2025
I find the staff friendly and caring of my cousin. I find the building clean and well run and has a general feeling of calm.
07 July 2025
I moved to the care home on Tuesday. It is a nice place. The staff are all good to me. The staff are very good and the food is very good.
04 July 2025
Everything was done professionally.
10 April 2025
As a first time user of such services was pleasantly surprised by friendliness of staff and helpfulness.
31 January 2025
He is not east, willful, but at Norton House he's calm, safe and comfortable, wonderful home.
24 January 2025
I have found Norton House to be very clean, tidy and homely.
All the staff are really welcoming, friendly and always have a smile on their face. And they go out of their way to be kind and helpful.
This applies equally to their relationship with visitors as well as residents.
The activities
that I have seen have been varied, engaging, well-organised and well-staffed.
All of this has meant that my friend has settled in very well. And already appears to feel very much at home.
10 December 2024
Norton House staff are very caring.
01 November 2024
I am happy at Norton House.
29 October 2024
My sister's health has improved dramatically, as has her mobility and moods. Very happy with the care my sister received.
16 September 2024
I find Norton House to be an excellent care home. Each time I visit I feel very welcomed and kindness by the staff. The resident I am visiting has made remarkable progress. She is looking very well from the care she is receiving. I have recommended Norton House to some elderly friends who need help.
I find it to be a lovely caring home.
24 July 2024
The experience has been very inviting and friendly as well as being helpful and responsive at all times.
Latest Reviews for Norton House
04 June 2026
Excellent!
03 June 2026
All fantastic!
02 June 2026
My overall experience of living in Norton House has been more than satisfactory in all aspects. My spacious, light filled room, is well furnished, with well maintained temperature, I especially appreciate being able to add my personal identity with furnishings and paintings. Also appreciated is the
ensuite shower room with important safety features, the management team has been very helpful and responsive to my requests, which are speedily met. The entire staff, at all levels in all areas ensure high levels of maintenance, cleanliness and service in a professional, skilled manner, much appreciated is the warm welcome given to my family and visitors. The activities provided are practical and interesting, always focused on collective stimulation. I am confident that my well being and care is always the primary.
30 April 2026
Staff are fantastic of the time my mother was there
Food good as far as everyone says with good choices with their own chef I was informed
Floor 2 is for 6 weeks respite. We took photos as evidence.
The room had not been cleaned at all from the last resident, it had an old stinking of urine
carpet , lumpy dipped bed, torn and faeces stained bedding. Filthy, dated and very unpleasant. Couldn't see out the windows so dirty.
The bathrooms were far the worst , dirty damaged shower drains in 3 rooms shown, faeces on wall and door frame, used razor in sink, a pad came flying up the toilet bowl when flushed. Very misleading in the center of Westminster difficult to get to by car.
Staff report permanent residents have much better rooms.
40 rooms fully occupied have the funds to update rip out carpets & no excuse for filth
Stated couldn't clean the room that day next staff were cleaning door 2 all day.
We arranged to remove my mother next day. No management even made a call to us at all.
28 April 2026
My uncle has been here since last year Shamim and all staff been very caring and helpful. Me and my uncle is very happy with the care and support been provided. Thank you Shamim and all staff.
30 January 2026
Have to kind say that the attitudes of all the staff, have been excellent, and welcoming to all visitors. All the facilities are good. Overall a well run and caring establishment at Norton House.
03 December 2025
Had a great time here, all day but mainly in the morning when fresh tea and toast till dinner, with a lovely girl who helped us all get through the day, all the staff are brilliant and helpful throughout the day, always happy and helpful. Lovely to be here.
24 October 2025
We visit the resident nearly every week and find him very happy and contented. The carers are without exception, a credit to Norton House and show sympathy, affection, patience and kindness.
07 October 2025
Overall a comfortable place nice rooms and lounge. Fresh cooked food though are rather small for me. Staff are very helpful and caring. District nurse and GP visits are properly arranged.
16 July 2025
I find the staff friendly and caring of my cousin. I find the building clean and well run and has a general feeling of calm.
07 July 2025
I moved to the care home on Tuesday. It is a nice place. The staff are all good to me. The staff are very good and the food is very good.
04 July 2025
Everything was done professionally.
10 April 2025
As a first time user of such services was pleasantly surprised by friendliness of staff and helpfulness.
31 January 2025
He is not east, willful, but at Norton House he's calm, safe and comfortable, wonderful home.
24 January 2025
I have found Norton House to be very clean, tidy and homely.
All the staff are really welcoming, friendly and always have a smile on their face. And they go out of their way to be kind and helpful.
This applies equally to their relationship with visitors as well as residents.
The activities
that I have seen have been varied, engaging, well-organised and well-staffed.
All of this has meant that my friend has settled in very well. And already appears to feel very much at home.
10 December 2024
Norton House staff are very caring.
01 November 2024
I am happy at Norton House.
29 October 2024
My sister's health has improved dramatically, as has her mobility and moods. Very happy with the care my sister received.
16 September 2024
I find Norton House to be an excellent care home. Each time I visit I feel very welcomed and kindness by the staff. The resident I am visiting has made remarkable progress. She is looking very well from the care she is receiving. I have recommended Norton House to some elderly friends who need help.
I find it to be a lovely caring home.
24 July 2024
The experience has been very inviting and friendly as well as being helpful and responsive at all times.