
all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)

I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)


all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)

I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)


Norton House in Westminster is located in the heart of London, close to St James's Park, Westminster Abbey and other attractions.
The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms. Norton House continues to welcome new residents for short-term stays and permanent care.
Priding themselves on person-centred care, Norton House provides ongoing training to care staff to ensure their approach always reflects...
Care Provided by Norton House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Norton House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Norton House for full pricing details and T&Cs.
Contact Norton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Felicia Imafidon (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1993
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Visitors are welcome at Norton House.
Norton House Reviews (79)
Norton House has a Review Score of 9.5 (9.501) out of 10, based on 20 reviews in the last 2 years.
Over all time Norton House has 79 reviews.
Our family friend is nearly 102 + has no family left in the UK. My husband + I try to visit on a weekly basis but fail to do so when it is very hot. He is entirely in the care of the staff who are unfailingly kind, affectionate + understanding towards him. They never complain, about anything + say he is very 'helpful'. The atmosphere is very welcoming to everybody. He enjoys his food which now has to be spoon-fed + they keep up the conversation with him + jike with him.
I am happy at Norton House and as a retired architect also having studied a little medicine (junior lab technician at Uster Institute in 1960's) plus training as an 'ayurveda practitioner' (Indian Medicine System created 4000 years ago!! (studied more recently). I find sensitive well capable staff here are a major asset to be proud of. Almost every day I find more potential facilities here, eg; the garden and various 'events' in the large communal room.
I am happy with the carer.
And good staff.
Excellent!
All fantastic!
Food good as far as everyone says with good choices with their own chef I was informed
Floor 2 is for 6 weeks respite. We took photos as evidence.
The room had not been cleaned at all from the last resident, it had an old stinking of urine carpet , lumpy dipped bed, torn and faeces stained bedding. Filthy, dated and very unpleasant. Couldn't see out the windows so dirty.
The bathrooms were far the worst , dirty damaged shower drains in 3 rooms shown, faeces on wall and door frame, used razor in sink, a pad came flying up the toilet bowl when flushed. Very misleading in the center of Westminster difficult to get to by car.
Staff report permanent residents have much better rooms.
40 rooms fully occupied have the funds to update rip out carpets & no excuse for filth
Stated couldn't clean the room that day next staff were cleaning door 2 all day.
We arranged to remove my mother next day. No management even made a call to us at all.
Thank you for your feedback. Our residents' wellbeing is paramount and we take pride in keeping Norton House clean. If there is anything you would like to discuss with us directly, please contact customer.relations@anchor.org.uk or call 0800 731 2020.
My uncle has been here since last year Shamim and all staff been very caring and helpful. Me and my uncle is very happy with the care and support been provided. Thank you Shamim and all staff.
Have to kind say that the attitudes of all the staff, have been excellent, and welcoming to all visitors. All the facilities are good. Overall a well run and caring establishment at Norton House.
Had a great time here, all day but mainly in the morning when fresh tea and toast till dinner, with a lovely girl who helped us all get through the day, all the staff are brilliant and helpful throughout the day, always happy and helpful. Lovely to be here.
Overall a comfortable place nice rooms and lounge. Fresh cooked food though are rather small for me. Staff are very helpful and caring. District nurse and GP visits are properly arranged.
Thank you for taking the time to leave us a review. It was great to have you here with us at Norton House and we are so pleased you were happy with your room, food and care provided. Our door is always open and we look forward to seeing you again soon.
I find the staff friendly and caring of my cousin. I find the building clean and well run and has a general feeling of calm.
Thank you for taking the time to review Norton House and we are pleased that you rate our care/ support as excellent. We're pleased your cousin is happy living with us. I'll pass on your kind feedback regarding our team. We're always happy to discuss feedback to ensure that care and all aspects of day-to-day life are to the satisfaction of our residents and their loved ones.
I moved to the care home on Tuesday. It is a nice place. The staff are all good to me. The staff are very good and the food is very good.
Everything was done professionally.
As a first time user of such services was pleasantly surprised by friendliness of staff and helpfulness.
Thank you for leaving us a review. We are so pleased you chose Norton House as your home and love having you here with us. Thank you also for rating the Care/Support here as Excellent, your feedback is hugely important to us. My door is always open, if you have any further feedback on how we can...
He is not east, willful, but at Norton House he's calm, safe and comfortable, wonderful home.
All the staff are really welcoming, friendly and always have a smile on their face. And they go out of their way to be kind and helpful.
This applies equally to their relationship with visitors as well as residents.
The activities that I have seen have been varied, engaging, well-organised and well-staffed.
All of this has meant that my friend has settled in very well. And already appears to feel very much at home.
Norton House staff are very caring.
I am happy at Norton House.
My sister's health has improved dramatically, as has her mobility and moods. Very happy with the care my sister received.
I find Norton House to be an excellent care home. Each time I visit I feel very welcomed and kindness by the staff. The resident I am visiting has made remarkable progress. She is looking very well from the care she is receiving. I have recommended Norton House to some elderly friends who need help. I find it to be a lovely caring home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across London are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...
- 04 Nov 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has two colleagues in the London regional final of the Great...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Norton House.
Accreditations
There are no accreditations posted yet for Norton House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Norton House
What types of Care is Norton House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Norton House have?
There are 40 Single Rooms.
What are the Facilities & Services at Norton House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Norton House to the centre of London?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton House to verify any information. View our terms and conditions. Norton House has an Enhanced Service -more info.