Norton House

10 Arneway Street, Westminster, London SW1P 2BG
Review Us
9.8 71 Reviews
  • Norton House, London
Norton House in Westminster is located in the heart of London close to St James's Park, Westminster Abbey and other attractions. The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms and continues to welcome new residents.

The home is operated by Anchor, who work with residents and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Priding themselves in person-centred care, Norton House provides on-going training to care staff to ensure their approach always reflects best practice.

They work hard to get to know customers, build relationships and ensure all aspects of the service provided are at the highest level.

It reinvests the money made into its retirement properties and care homes, which enables the group to provide a high-quality service which exceeds expectations.
Show Norton House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1710
  • Self-Funded Residential Dementia Care: from £1710
  • RESPITE Self-Funded Residential Care: from £1710
  • RESPITE Self-Funded Residential Dementia Care: from £1710

Our colleagues at Norton House will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Felicia Imafidon (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Norton House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Norton House.

Norton House Reviews (71)

9.8

Norton House has a Review Score of 9.8 (9.795) out of 10, based on 25 reviews in the last 2 years.
Over all time Norton House has 71 reviews.

Overall Experience
  • 52
  • 17
  • 2
  • 0
  • 0
Date Published
  • 71
  • 4
  • 9
  • 25
  • 46
Reviewer Connection to Norton House
  • 27
  • 9
  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 1-20
Review from Anthony D (Cousin of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff friendly and caring of my cousin. I find the building clean and well run and has a general feeling of calm.
Reply from Felicia Imafidon, Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased that you rate our care/ support as excellent. We're pleased your cousin is happy living with us. I'll pass on your kind feedback regarding our team. We're always happy to discuss feedback to ensure that care and all aspects of day-to-day life are to the satisfaction of our residents and their loved ones.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William M (Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved to the care home on Tuesday. It is a nice place. The staff are all good to me. The staff are very good and the food is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael O (Respite Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Everything was done professionally.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As a first time user of such services was pleasantly surprised by friendliness of staff and helpfulness.
Reply from Felicia Imafidon, Home Manager at Norton House

Thank you for leaving us a review. We are so pleased you chose Norton House as your home and love having you here with us. Thank you also for rating the Care/Support here as Excellent, your feedback is hugely important to us. My door is always open, if you have any further feedback on how we can improve life at Norton House for you and the other residents, please don't hesitate to speak to me. All our love, Home Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne P (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He is not east, willful, but at Norton House he's calm, safe and comfortable, wonderful home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Friend of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Norton House to be very clean, tidy and homely.
All the staff are really welcoming, friendly and always have a smile on their face. And they go out of their way to be kind and helpful.
This applies equally to their relationship with visitors as well as residents.
The activities that
I have seen have been varied, engaging, well-organised and well-staffed.
All of this has meant that my friend has settled in very well. And already appears to feel very much at home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Melvin H (Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norton House staff are very caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy at Norton House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A A (Sister of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister's health has improved dramatically, as has her mobility and moods. Very happy with the care my sister received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gabrielle O (Friend of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Norton House to be an excellent care home. Each time I visit I feel very welcomed and kindness by the staff. The resident I am visiting has made remarkable progress. She is looking very well from the care she is receiving. I have recommended Norton House to some elderly friends who need help.
I find it to be a lovely caring home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Respite Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience has been very inviting and friendly as well as being helpful and responsive at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Friend of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit weekly a very old friend with no family or close friends in the UK. The staff have been unfailingly kind and respectful to him and he says how nice they are. He is always well dressed, clean and well-fed and has kept a good sense of humour which is appreciated by the staff and his visitors.
We are most grateful to all those who look after him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael W (Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the care homes I've resided the last three years, I found Norton House by far the best home. The care and attention to personal well being is first-class.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy - nice people. Do enjoy activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann C (Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would give this place full marks, I mean the staff are nice in general and fun. I like the GP visiting every week, she is fun.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol A (Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy with everything. Cannot complain. Staff are good and care very good. Find no problems at all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T D (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This morning I attended the art history discussion with the residents. Three very knowledgeable experts showed images of different styles of art and led conversations about what the artist intended and what we could see - including describing it for the benefit of a resident who was sight impaired.
It was a wonderful session. Norton House staff continue to be as kind and as caring as the very first day we visited. I could not be more grateful to everyone at Norton House!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Odile S (Sister of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was very lucky to get here. She has nor always been lucky but this was one of her good moves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June B (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Norton house for nearly 3 years. He really benefitted from the fantastic food and the staff were absolutely lovely to him. The atmosphere at Norton House is kind, friendly and fun. The staff are unbelievably efficient and so caring.
I want to mention two carers who always went above
our expectations. They truly cared for our dad and made us feel very welcomed. The communication was also great, they took the time to listen to our concerns and phoned us if there was anything they felt we needed to know. Also knowing that a lovely GP visited dad regularly was amazing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda C (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loved it here, it was like her home bless her, she loved the staff, everything about this home was beautiful, safe and you did not need to worry. They would ring you if she had to see the doctor, my mum only went into hospital as her heart and blood pressure got low. God bless her. She did not
make it back home as she called it. Thank you for looking after my mum, I have not got over her death, as you knew I was the only person who saw her the most, she loved you all and I'm not going to name people, but a very special person who cared about her, and she would put them on the phone to me. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Norton House is calculated as follows: ( (241 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 292 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norton House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Norton House

What types of Care is Norton House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Norton House have?

There are 40 Single Rooms.

What are the Facilities & Services at Norton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Norton House to the centre of London?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton House to verify any information. View our terms and conditions. Norton House has an Enhanced Service - more info.