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Norton House

10 Arneway Street, Westminster, London SW1P 2BG
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all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)
Norton House, London
I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)
Norton House, London
Norton House, London

Norton House in Westminster is located in the heart of London, close to St James's Park, Westminster Abbey and other attractions.

The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms. Norton House continues to welcome new residents for short-term stays and permanent care.

Priding themselves on person-centred care, Norton House provides ongoing training to care staff to ensure their approach always reflects...  

Care Provided by Norton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,780From £1,830
Residential Dementia CareFrom £1,780From £1,830

Fees can vary depending on care needs and other factors. Colleagues at Norton House will be happy to discuss our weekly fees with you and what our fees include.

Contact Norton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Felicia Imafidon (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Norton House.

Norton House Reviews (79)

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9.5

Norton House has a Review Score of 9.5 (9.501) out of 10, based on 20 reviews in the last 2 years. Over all time Norton House has 79 reviews.

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Showing 79 reviews matching selected criteria
Review from Julia R (Wife of Resident) published on 13 February 2023 Submitted via Website
Overall Experience

My husband was in Norton House Care Home from August 2022 for six months. The home is very well run, always spotlessly clean and well maintained. The staff were absolutely fantastic and treated my husband with real loving care. I cannot speak too highly of them. My only slight disappointment and the reason I have given 4 stars instead of 5, was in the quality of the activities that were arranged for residents. Everything else about the home is first rate and I would recommend it unhesitatingly.

Reply from Felicia Imafidon, Home Manager at Norton House

Thank you for taking the time to review Norton House, we appreciate your feedback. We are pleased you find Norton House warm and well-managed. We plan our activities to ensure we have enough staff to support our residents and also take into account the needs and well-being of residents wanting to...  

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Review from Susi H (Friend of Resident) published on 31 January 2023 Submitted via Website
Overall Experience
I have been visiting my friend once a week for four years she is an extremely self-contained person. Very independent. Every visit I bring her flowers and delicious treats! I used to be her carer at her home. After many falls she now feels safe after moving into Norton House.

All the staff are friendly, respectful, helpful and welcoming!

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Review from A N (Brother of Resident) published on 20 January 2023 Submitted via Website
Overall Experience
Following a brief hospital admission, my sister was professionally assessed by a Norton House staff and subsequently admitted to the House. Prior to my sister leaving hospital, I visited Norton House with my wife, to see if it would be a suitable placement for her. We were met by the home manager, who welcomed us and showed us around. We were immediately impressed by her experience, caring and professional attitude. The premises was very clean and well-maintained.

My sister has settled in well in Norton House. In her own words, she feels 'well cared for'. The meals are freshly cooked on the premises and are 'excellent' according to my sister. There are daily activities that my sister can join in, should she wish to do so. As a family, we all feel reassured that my sister is being well cared for. We always found the staff to be friendly, courteous and welcoming. All in all, we are very pleased with Norton House.

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Review from Michael B (Resident / Service User) published on 9 January 2023 Submitted via Postal Card
Overall Experience

I like this home very much. Lovely staff and lovely food.

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Review from S M (Resident / Service User) published on 6 January 2023 Submitted via Website
Overall Experience

The staff members were very kind and caring during the festive period. The Christmas gifts and Christmas meals were pleasantly presented throughout the festive season. The staff are very respectful and supportive, I never felt alone throughout the Christmas period.

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Review from Archibald C (Resident / Service User) published on 16 September 2022 Submitted via Postal Card
Overall Experience

I like everything in this home; very good. Excellent.

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Review from D H (Resident / Service User) published on 8 September 2022 Submitted via Postal Card
Overall Experience

I feel satisfied at the care home I like the food quality and I really like the doctor's regular visits.

Reply from Felicia Imafidon, Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased that you rate your overall experience as excellent. We are always happy to discuss all aspects of our care, to ensure that daily life at Norton House is as you wish.

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Review from J C (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card
Overall Experience

My mother needed a place within 24 hours after being released from hospital. Norton House did everything possible to help and make the process easy. The staff are wonderful and the place spotless. I can totally recommend it for a safe friendly environment for an elderly person.

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Review from L A (Resident / Service User) published on 8 June 2022 Submitted via Postal Card
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Am looked after very well. I like the home, food is very nice, and carers are lovely.

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Review from J L (Resident / Service User) published on 23 May 2022 Submitted via Postal Card
Overall Experience

Good services, staff are very caring. Environment is lovely and very clean.

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Review from Sydney P (Resident / Service User) published on 16 March 2022 Submitted via Postal Card
Overall Experience

Since I moved into Norton House, the staff have always made sure that I feel safe living here, also made me feel like I belong in a community. At Norton House, the staff are supportive and respectful. The food is nice on most occasions.

Reply from Felicia Imafidon, Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased you rate your overall experience as very good. We're glad you enjoy our food. We continue to regularly review our menus, based on resident's feedback and alternative meals are always available.

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Review from R S (Resident / Service User) published on 12 January 2022 Submitted via Postal Card
Overall Experience

Each flat has a bathroom with a shower, also each flat has a TV and armchair with comfortable positioning. The flat and bathroom are cleaned each day as well as the bed is made in the morning. Breakfast is served in a dining room on the ground floor and with plenty of staff to serve food. Lunches and diner are held in the lounge that serves each floor.

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Review from J W (Resident / Service User) published on 12 January 2022 Submitted via Postal Card
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I had a great time, eating delicious hot food at Norton House. The care staff, day or night, are always ready to offer me support and assistance. From my first day at Norton House, I have always loved to join in, during the group social activities.

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Review from L C (Niece of Resident) published on 6 December 2021 Submitted via Postal Card
Overall Experience
The staff are kind and attentive.

The accommodation is clean and my relative seems to be content and well cared for.

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Review from Anne G (Sister of Resident) published on 1 October 2021 Submitted via Postal Card
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Very helpful and supportive staff and a friendly environment.

My brother's well-being has much improved since he came to Norton House.

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Review from Julia D (Resident / Service User) published on 19 July 2021 Submitted via Postal Card
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I have only good things to say about Norton House, excellent service.

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Review from Anthea S (Wife of Resident) published on 28 May 2021 Submitted via Postal Card
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I visited my husband once a week or so during this time. The staff were kind, friendly and efficient. My husband seems comfortable enough but said he would like his food to be tastier and more appealing particularly in the flavour. Norton House is bright, modern and welcoming and I'm pleased that my husband is here. I think they will do what they can to improve the food for him.

Reply from Felicia Imafidon, Home Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased that you rate our staff as excellent. Our Home Manager has provided your husband with a salt and pepper shaker as requested to ensure that meal options are to his taste and satisfaction going forward. We regularly review our...  

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Review from B S (Resident / Service User) published on 5 May 2021 Submitted via Postal Card
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The service is well thought out. Staff are very kind.

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Review from A M (Respite Resident) published on 4 May 2021 Submitted via Postal Card
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Norton House is like a hotel. The staff are kind. I would like to come back again.

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Review from Maria B (Resident / Service User) published on 15 April 2021 Submitted via Postal Card
Overall Experience

I am happy. I am glad I am receiving my medicine on time. I love you all, especially at Easter time.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across London are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...

  • 04 Nov 2024

    Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has two colleagues in the London regional final of the Great...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Norton House.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Norton House.

Meet the Team (0)

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