Norton House

10 Arneway Street, Westminster, London SW1P 2BG
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9.5 79 Reviews
  • Norton House, London
Norton House in Westminster is located in the heart of London close to St James's Park, Westminster Abbey and other attractions.

The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms.

It continues to welcome new residents for short term stays and permanent care.

Priding themselves in person-centred care, Norton House provides on-going training to care staff to ensure their approach always reflects best practice.

Group and individual activities are arranged with input from residents.
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Care Provided by Norton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1780
  • Self-Funded Residential Dementia Care: from £1780
  • RESPITE Self-Funded Residential Care: from £1830
  • RESPITE Self-Funded Residential Dementia Care: from £1830

Fees can vary depending on care needs and other factors. Colleagues at Norton House will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Norton House for full pricing details and T&Cs.

Contact Norton House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Norton House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Felicia Imafidon (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Norton House.

Norton House Reviews (79)

9.5

Norton House has a Review Score of 9.5 (9.509) out of 10, based on 20 reviews in the last 2 years.
Over all time Norton House has 79 reviews.

Overall Experience
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Reviewer Connection to Norton House
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Total of 79, showing 41-60
Review from Julia R (Wife of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was in Norton House Care Home from August 2022 for six months. The home is very well run, always spotlessly clean and well maintained. The staff were absolutely fantastic and treated my husband with real loving care. I cannot speak too highly of them. My only slight disappointment and the
reason I have given 4 stars instead of 5, was in the quality of the activities that were arranged for residents. Everything else about the home is first rate and I would recommend it unhesitatingly.
Reply from Felicia Imafidon, Home Manager at Norton HouseThank you for taking the time to review Norton House, we appreciate your feedback. We are pleased you find Norton House warm and well-managed. We plan our activities to ensure we have enough staff to support our residents and also take into account the needs and well-being of residents wanting to take part. If you wish to discuss this particular occasion further, I'm very happy to do this at a mutually convenient time
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Review from Susi H (Friend of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting my friend once a week for four years she is an extremely self-contained person. Very independent. Every visit I bring her flowers and delicious treats! I used to be her carer at her home. After many falls she now feels safe after moving into Norton House.
All the staff are friendly,
respectful, helpful and welcoming!
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Review from A N (Brother of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a brief hospital admission, my sister was professionally assessed by a Norton House staff and subsequently admitted to the House. Prior to my sister leaving hospital, I visited Norton House with my wife, to see if it would be a suitable placement for her. We were met by the home manager, who
welcomed us and showed us around. We were immediately impressed by her experience, caring and professional attitude. The premises was very clean and well-maintained.
My sister has settled in well in Norton House. In her own words, she feels 'well cared for'. The meals are freshly cooked on the premises and are 'excellent' according to my sister. There are daily activities that my sister can join in, should she wish to do so. As a family, we all feel reassured that my sister is being well cared for. We always found the staff to be friendly, courteous and welcoming. All in all, we are very pleased with Norton House.
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Review from Michael B (Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like this home very much. Lovely staff and lovely food.
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Review from S M (Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff members were very kind and caring during the festive period. The Christmas gifts and Christmas meals were pleasantly presented throughout the festive season. The staff are very respectful and supportive, I never felt alone throughout the Christmas period.
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Review from Archibald C (Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything in this home; very good. Excellent.
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Review from D H (Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel satisfied at the care home I like the food quality and I really like the doctor's regular visits.
Reply from Felicia Imafidon, Manager at Norton HouseThank you for taking the time to review Norton House and we are pleased that you rate your overall experience as excellent. We are always happy to discuss all aspects of our care, to ensure that daily life at Norton House is as you wish.
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Review from J C (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed a place within 24 hours after being released from hospital. Norton House did everything possible to help and make the process easy. The staff are wonderful and the place spotless. I can totally recommend it for a safe friendly environment for an elderly person.
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Review from L A (Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am looked after very well. I like the home, food is very nice, and carers are lovely.
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Review from J L (Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good services, staff are very caring. Environment is lovely and very clean.
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Review from Sydney P (Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since I moved into Norton House, the staff have always made sure that I feel safe living here, also made me feel like I belong in a community. At Norton House, the staff are supportive and respectful. The food is nice on most occasions.
Reply from Felicia Imafidon, Manager at Norton HouseThank you for taking the time to review Norton House and we are pleased you rate your overall experience as very good. We're glad you enjoy our food. We continue to regularly review our menus, based on resident's feedback and alternative meals are always available.
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Review from R S (Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each flat has a bathroom with a shower, also each flat has a TV and armchair with comfortable positioning. The flat and bathroom are cleaned each day as well as the bed is made in the morning. Breakfast is served in a dining room on the ground floor and with plenty of staff to serve food. Lunches and
diner are held in the lounge that serves each floor.
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Review from J W (Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a great time, eating delicious hot food at Norton House. The care staff, day or night, are always ready to offer me support and assistance. From my first day at Norton House, I have always loved to join in, during the group social activities.
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Review from L C (Niece of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are kind and attentive.
The accommodation is clean and my relative seems to be content and well cared for.
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Review from Anne G (Sister of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and supportive staff and a friendly environment.
My brother's well-being has much improved since he came to Norton House.
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Review from Julia D (Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only good things to say about Norton House, excellent service.
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Review from Anthea S (Wife of Resident) published on 28 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my husband once a week or so during this time. The staff were kind, friendly and efficient. My husband seems comfortable enough but said he would like his food to be tastier and more appealing particularly in the flavour. Norton House is bright, modern and welcoming and I'm pleased that my
husband is here. I think they will do what they can to improve the food for him.
Reply from Felicia Imafidon, Home Manager at Norton HouseThank you for taking the time to review Norton House and we are pleased that you rate our staff as excellent. Our Home Manager has provided your husband with a salt and pepper shaker as requested to ensure that meal options are to his taste and satisfaction going forward. We regularly review our menus and welcome residents’ feedback to ensure that we cater for preferences, tastes and dietary requirements.
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Review from B S (Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service is well thought out. Staff are very kind.
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Review from A M (Respite Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Norton House is like a hotel. The staff are kind. I would like to come back again.
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Review from Maria B (Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy. I am glad I am receiving my medicine on time. I love you all, especially at Easter time.
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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.584 for Norton House is calculated as follows: ( (166 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 238 Ratings = 4.584
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Norton House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Mar 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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