
all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)

I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)


all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)

I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)


Norton House in Westminster is located in the heart of London, close to St James's Park, Westminster Abbey and other attractions.
The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms. Norton House continues to welcome new residents for short-term stays and permanent care.
Priding themselves on person-centred care, Norton House provides ongoing training to care staff to ensure their approach always reflects...
Care Provided by Norton House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Norton House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Norton House for full pricing details and T&Cs.
Contact Norton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Felicia Imafidon (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1993
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Visitors are welcome at Norton House.
Norton House Reviews (79)
Norton House has a Review Score of 9.5 (9.501) out of 10, based on 20 reviews in the last 2 years.
Over all time Norton House has 79 reviews.
My husband was in Norton House Care Home from August 2022 for six months. The home is very well run, always spotlessly clean and well maintained. The staff were absolutely fantastic and treated my husband with real loving care. I cannot speak too highly of them. My only slight disappointment and the reason I have given 4 stars instead of 5, was in the quality of the activities that were arranged for residents. Everything else about the home is first rate and I would recommend it unhesitatingly.
Thank you for taking the time to review Norton House, we appreciate your feedback. We are pleased you find Norton House warm and well-managed. We plan our activities to ensure we have enough staff to support our residents and also take into account the needs and well-being of residents wanting to...
All the staff are friendly, respectful, helpful and welcoming!
My sister has settled in well in Norton House. In her own words, she feels 'well cared for'. The meals are freshly cooked on the premises and are 'excellent' according to my sister. There are daily activities that my sister can join in, should she wish to do so. As a family, we all feel reassured that my sister is being well cared for. We always found the staff to be friendly, courteous and welcoming. All in all, we are very pleased with Norton House.
I like this home very much. Lovely staff and lovely food.
The staff members were very kind and caring during the festive period. The Christmas gifts and Christmas meals were pleasantly presented throughout the festive season. The staff are very respectful and supportive, I never felt alone throughout the Christmas period.
I like everything in this home; very good. Excellent.
I feel satisfied at the care home I like the food quality and I really like the doctor's regular visits.
Thank you for taking the time to review Norton House and we are pleased that you rate your overall experience as excellent. We are always happy to discuss all aspects of our care, to ensure that daily life at Norton House is as you wish.
My mother needed a place within 24 hours after being released from hospital. Norton House did everything possible to help and make the process easy. The staff are wonderful and the place spotless. I can totally recommend it for a safe friendly environment for an elderly person.
Am looked after very well. I like the home, food is very nice, and carers are lovely.
Good services, staff are very caring. Environment is lovely and very clean.
Since I moved into Norton House, the staff have always made sure that I feel safe living here, also made me feel like I belong in a community. At Norton House, the staff are supportive and respectful. The food is nice on most occasions.
Thank you for taking the time to review Norton House and we are pleased you rate your overall experience as very good. We're glad you enjoy our food. We continue to regularly review our menus, based on resident's feedback and alternative meals are always available.
Each flat has a bathroom with a shower, also each flat has a TV and armchair with comfortable positioning. The flat and bathroom are cleaned each day as well as the bed is made in the morning. Breakfast is served in a dining room on the ground floor and with plenty of staff to serve food. Lunches and diner are held in the lounge that serves each floor.
I had a great time, eating delicious hot food at Norton House. The care staff, day or night, are always ready to offer me support and assistance. From my first day at Norton House, I have always loved to join in, during the group social activities.
The accommodation is clean and my relative seems to be content and well cared for.
My brother's well-being has much improved since he came to Norton House.
I have only good things to say about Norton House, excellent service.
I visited my husband once a week or so during this time. The staff were kind, friendly and efficient. My husband seems comfortable enough but said he would like his food to be tastier and more appealing particularly in the flavour. Norton House is bright, modern and welcoming and I'm pleased that my husband is here. I think they will do what they can to improve the food for him.
Thank you for taking the time to review Norton House and we are pleased that you rate our staff as excellent. Our Home Manager has provided your husband with a salt and pepper shaker as requested to ensure that meal options are to his taste and satisfaction going forward. We regularly review our...
The service is well thought out. Staff are very kind.
Norton House is like a hotel. The staff are kind. I would like to come back again.
I am happy. I am glad I am receiving my medicine on time. I love you all, especially at Easter time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across London are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...
- 04 Nov 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has two colleagues in the London regional final of the Great...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Norton House.
Accreditations
There are no accreditations posted yet for Norton House.
Meet the Team (0)
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