Norton House

10 Arneway Street, Westminster, London SW1P 2BG
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9.8 71 Reviews
  • Norton House, London
Norton House in Westminster is located in the heart of London close to St James's Park, Westminster Abbey and other attractions. The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms and continues to welcome new residents.

The home is operated by Anchor, who work with residents and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Priding themselves in person-centred care, Norton House provides on-going training to care staff to ensure their approach always reflects best practice.

They work hard to get to know customers, build relationships and ensure all aspects of the service provided are at the highest level.

It reinvests the money made into its retirement properties and care homes, which enables the group to provide a high-quality service which exceeds expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1710
  • Self-Funded Residential Dementia Care: from £1710
  • RESPITE Self-Funded Residential Care: from £1710
  • RESPITE Self-Funded Residential Dementia Care: from £1710

Our colleagues at Norton House will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Felicia Imafidon (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Norton House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Norton House.

Norton House Reviews (71)

Total of 71, showing 41-60
9.8

Norton House has a Review Score of 9.8 (9.795) out of 10, based on 25 reviews in the last 2 years. Over all time Norton House has 71 reviews.

Overall Experience

  • 52
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Date Published

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25
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Review from L A (Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am looked after very well. I like the home, food is very nice, and carers are lovely.

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Review from J L (Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good services, staff are very caring. Environment is lovely and very clean.

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Review from Sydney P (Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I moved into Norton House, the staff have always made sure that I feel safe living here, also made me feel like I belong in a community. At Norton House, the staff are supportive and respectful. The food is nice on most occasions.

Reply from Felicia Imafidon, Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased you rate your overall experience as very good. We're glad you enjoy our food. We continue to regularly review our menus, based on resident's feedback and alternative meals are always available.

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Review from R S (Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each flat has a bathroom with a shower, also each flat has a TV and armchair with comfortable positioning. The flat and bathroom are cleaned each day as well as the bed is made in the morning. Breakfast is served in a dining room on the ground floor and with plenty of staff to serve food. Lunches and
diner are held in the lounge that serves each floor.

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Review from J W (Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a great time, eating delicious hot food at Norton House. The care staff, day or night, are always ready to offer me support and assistance. From my first day at Norton House, I have always loved to join in, during the group social activities.

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Review from L C (Niece of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and attentive.
The accommodation is clean and my relative seems to be content and well cared for.

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Review from Anne G (Sister of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful and supportive staff and a friendly environment.
My brother's well-being has much improved since he came to Norton House.

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Review from Julia D (Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good things to say about Norton House, excellent service.

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Review from Anthea S (Wife of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my husband once a week or so during this time. The staff were kind, friendly and efficient. My husband seems comfortable enough but said he would like his food to be tastier and more appealing particularly in the flavour. Norton House is bright, modern and welcoming and I'm pleased that my
husband is here. I think they will do what they can to improve the food for him.

Reply from Felicia Imafidon, Home Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased that you rate our staff as excellent. Our Home Manager has provided your husband with a salt and pepper shaker as requested to ensure that meal options are to his taste and satisfaction going forward. We regularly review our menus and welcome residents’ feedback to ensure that we cater for preferences, tastes and dietary requirements.

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Review from B S (Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is well thought out. Staff are very kind.

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Review from A M (Respite Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House is like a hotel. The staff are kind. I would like to come back again.

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Review from Maria B (Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy. I am glad I am receiving my medicine on time. I love you all, especially at Easter time.

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Review from D C (Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living at Norton House.
I am happy at Norton House. The people are nice.

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Review from A F (Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My day here at Norton House is enjoyable.
Good care.

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Review from Helen H (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did not realise such pleasant places still existed.
Very agreeable on all events.

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Review from Brigitte S (Wife of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome at Norton House was excellent, the ensuing rapport with all the staff was equally warm, respectfully caring and personable at all times. The general atmosphere in this care home was one of peaceful contentment, cordial sociability at all levels and very civilized.
One remark only: Should
a resident require a night district nurse, it is important to inform the person closest to him/her on the outset that special medical care is not at hand.

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Review from James D (Husband of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came a fortnight ago. I have visited half a dozen times and had a meal twice. The staff are friendly and very willing to provide help and service in any way. My wife is shown kindness and respect and has settled in easily as a result. The home provides a wide range of activities which compliment
the very high standard of care and professional and attentive conduct of the staff.
The food is of a good standard.

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Review from J A (Friend of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning I entered this care home I had a positive feeling about people they employ. A friendly, well-trained team ensure high standards of care in a comfortable, caring and compassionate environment.

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Review from Jeanette J (Stepdaughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only visited a few times while on holiday here, but had a very nice experience with polite workers. The facility looks very well kept up and cheerful.

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Review from Mo G (Power of Attorney of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never cease to be impressed with everything about Norton House; atmosphere, the decor, facilities and, most importantly, the wonderful care my friend receives from the staff. Norton House, in my opinion, is a fantastic care home and we are so fortunate that my friend has residency here. Thank you
to all concerned, most sincerely.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Norton House is calculated as follows: ( (241 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 292 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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