Norton House

10 Arneway Street, Westminster, London SW1P 2BG
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9.8 71 Reviews
  • Norton House, London
Norton House in Westminster is located in the heart of London close to St James's Park, Westminster Abbey and other attractions. The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms and continues to welcome new residents.

The home is operated by Anchor, who work with residents and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Priding themselves in person-centred care, Norton House provides on-going training to care staff to ensure their approach always reflects best practice.

They work hard to get to know customers, build relationships and ensure all aspects of the service provided are at the highest level.

It reinvests the money made into its retirement properties and care homes, which enables the group to provide a high-quality service which exceeds expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1710
  • Self-Funded Residential Dementia Care: from £1710
  • RESPITE Self-Funded Residential Care: from £1710
  • RESPITE Self-Funded Residential Dementia Care: from £1710

Our colleagues at Norton House will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Felicia Imafidon (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Norton House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Norton House.

Norton House Reviews (71)

Total of 71, showing 21-40
9.8

Norton House has a Review Score of 9.8 (9.795) out of 10, based on 25 reviews in the last 2 years. Over all time Norton House has 71 reviews.

Overall Experience

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Date Published

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46

Review from Stephanie W (Power of Attorney of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter Norton House, it is like walking home. All staff are like family, so welcoming, kind, friendly and they are very professional too. Nothing seems too much trouble. The cleanliness is exceptional and the rooms are kept very clean and tidy. The meals are delicious with plenty of variety.
If anyone living at Norton House has a request that request will be met.

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Review from G M (Friend of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is beautifully looked after at Norton House. The staff are wonderful to her and she seems really happy. She tells me the food is excellent and plentiful.

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Review from Nigel S (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care for my father. Kind and attentive staff at all times. He is always clean and well dressed. He is treated with dignity and compassion. Facilities are fine. Food is basic but sufficient. His medical needs are always attended to.

Reply from Marcia Forsythe, District Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased you rate our overall experience as excellent. Thank you for your kind comments regarding our team, which I will make them aware of. I have passed your feedback regarding our menus to our kitchen team, where our food is cooked fresh on site each day to our residents' dietary requirements and preferences.

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Review from Sandra S (Sister of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy at Norton House she has greatly improved mentally and physically. The staff members are very helpful and polite. They have arranged for the doctor to see her whenever needed.

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Review from Hazel V (Relative of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been such a comfort to me to see how well cared for my relative is.
She is happy to be a permanent resident following a period of rehabilitation and we notice a vast improvement in her general well-being and her mood, I would say thanks to the high level of care she is achieving her full potential.

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Review from B G (Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never met such a caring team who are like a united family and who treat each of us as they would a member of a happy family. They are thoughtful, professional and do their best to make us as comfortable as possible. Nothing seems to be too much trouble for them and they are supportive and encouraging,
especially when one is in severe pain. They liaise with the general practitioner who looks after the residents here and organise any necessary transport for hospital appointments. They all appear to enjoy working here, which shows in the way they interact with each other, as well as with us.

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Review from Michael S (Respite Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed myself in the five months I've been here. The staff have been great and would recommend. Norton House Care Home is a great place to be.

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Review from M V (Nephew of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt likes it here. There seems to be a good staff to resident ratio, always somebody on hand and they also make visitors very welcome. I witnessed kindness and real care on my visits, we are so pleased my aunt has spent time here.

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Review from Isidora A (Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am safe here because this is my home now and I cannot go back to the Philippines because I can't look after myself anymore.
The carers only want me to eat and eat they look after me very well, plenty of food.

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Review from Suzanne S (Daughter-in-law of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and competent. They are welcoming and engage fully with us. We have developed a good relationship with the staff. They manage difficult situations with grace. I admire their commitment.

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Review from Cynthia B (Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, it was all very strange as I had come from a completely different place, a hospital. When I lay on my bed here and got up I was in agony due to sciatica and a strange bed. I gradually found the food was delicious and before Covid hit us the events were very good. I also got plenty of sleep
but became very unfit, now under advice, I am trying to walk up and down the corridor. The television in our room is a luxury.

Reply from Felicia Imafidon, Home Manager at Norton House

Thank you for taking the time to review Norton House, we really appreciate your feedback. We are pleased to hear you enjoy the food and you are also happy with the facilities available. Norton House offers a varied activities schedule and I would be happy to go over this with you at a mutually convenient time. The Care team is always available to assist should you require any further support.

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Review from A R (Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, the care home provides an exceptional level of care to its residents. The staff are compassionate, patient and attentive, they always go the extra mile to make sure that every customer feels valued and supported. The facilities themselves are top-notch, it's spacious and comfortable.

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Review from Julia R (Wife of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Norton House Care Home from August 2022 for six months. The home is very well run, always spotlessly clean and well maintained. The staff were absolutely fantastic and treated my husband with real loving care. I cannot speak too highly of them. My only slight disappointment and the
reason I have given 4 stars instead of 5, was in the quality of the activities that were arranged for residents. Everything else about the home is first rate and I would recommend it unhesitatingly.

Reply from Felicia Imafidon, Home Manager at Norton House

Thank you for taking the time to review Norton House, we appreciate your feedback. We are pleased you find Norton House warm and well-managed. We plan our activities to ensure we have enough staff to support our residents and also take into account the needs and well-being of residents wanting to take part. If you wish to discuss this particular occasion further, I'm very happy to do this at a mutually convenient time

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Review from Susi H (Friend of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend once a week for four years she is an extremely self-contained person. Very independent. Every visit I bring her flowers and delicious treats! I used to be her carer at her home. After many falls she now feels safe after moving into Norton House.
All the staff are friendly,
respectful, helpful and welcoming!

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Review from A N (Brother of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a brief hospital admission, my sister was professionally assessed by a Norton House staff and subsequently admitted to the House. Prior to my sister leaving hospital, I visited Norton House with my wife, to see if it would be a suitable placement for her. We were met by the home manager, who
welcomed us and showed us around. We were immediately impressed by her experience, caring and professional attitude. The premises was very clean and well-maintained.
My sister has settled in well in Norton House. In her own words, she feels 'well cared for'. The meals are freshly cooked on the premises and are 'excellent' according to my sister. There are daily activities that my sister can join in, should she wish to do so. As a family, we all feel reassured that my sister is being well cared for. We always found the staff to be friendly, courteous and welcoming. All in all, we are very pleased with Norton House.

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Review from Michael B (Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like this home very much. Lovely staff and lovely food.

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Review from S M (Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff members were very kind and caring during the festive period. The Christmas gifts and Christmas meals were pleasantly presented throughout the festive season. The staff are very respectful and supportive, I never felt alone throughout the Christmas period.

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Review from Archibald C (Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like everything in this home; very good. Excellent.

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Review from D H (Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel satisfied at the care home I like the food quality and I really like the doctor's regular visits.

Reply from Felicia Imafidon, Manager at Norton House

Thank you for taking the time to review Norton House and we are pleased that you rate your overall experience as excellent. We are always happy to discuss all aspects of our care, to ensure that daily life at Norton House is as you wish.

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Review from J C (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed a place within 24 hours after being released from hospital. Norton House did everything possible to help and make the process easy. The staff are wonderful and the place spotless. I can totally recommend it for a safe friendly environment for an elderly person.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Norton House is calculated as follows: ( (241 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 292 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (11)

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