
all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)

I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)


all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)

I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)


Norton House in Westminster is located in the heart of London, close to St James's Park, Westminster Abbey and other attractions.
The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms. Norton House continues to welcome new residents for short-term stays and permanent care.
Priding themselves on person-centred care, Norton House provides ongoing training to care staff to ensure their approach always reflects...
Care Provided by Norton House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Norton House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Norton House for full pricing details and T&Cs.
Contact Norton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Felicia Imafidon (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1993
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Visitors are welcome at Norton House.
Norton House Reviews (80)
Norton House has a Review Score of 9.5 (9.546) out of 10, based on 21 reviews in the last 2 years.
Over all time Norton House has 80 reviews.
I find Norton House to be an excellent care home. Each time I visit I feel very welcomed and kindness by the staff. The resident I am visiting has made remarkable progress. She is looking very well from the care she is receiving. I have recommended Norton House to some elderly friends who need help. I find it to be a lovely caring home.
The experience has been very inviting and friendly as well as being helpful and responsive at all times.
In the care homes I've resided the last three years, I found Norton House by far the best home. The care and attention to personal well being is first-class.
Very happy - nice people. Do enjoy activities.
I would give this place full marks, I mean the staff are nice in general and fun. I like the GP visiting every week, she is fun.
This morning I attended the art history discussion with the residents. Three very knowledgeable experts showed images of different styles of art and led conversations about what the artist intended and what we could see - including describing it for the benefit of a resident who was sight impaired. It was a wonderful session. Norton House staff continue to be as kind and as caring as the very first day we visited. I could not be more grateful to everyone at Norton House!
My sister was very lucky to get here. She has nor always been lucky but this was one of her good moves.
I want to mention two carers who always went above our expectations. They truly cared for our dad and made us feel very welcomed. The communication was also great, they took the time to listen to our concerns and phoned us if there was anything they felt we needed to know. Also knowing that a lovely GP visited dad regularly was amazing.
My mum loved it here, it was like her home bless her, she loved the staff, everything about this home was beautiful, safe and you did not need to worry. They would ring you if she had to see the doctor, my mum only went into hospital as her heart and blood pressure got low. God bless her. She did not make it back home as she called it. Thank you for looking after my mum, I have not got over her death, as you knew I was the only person who saw her the most, she loved you all and I'm not going to name people, but a very special person who cared about her, and she would put them on the phone to me. Thank you.
When you enter Norton House, it is like walking home. All staff are like family, so welcoming, kind, friendly and they are very professional too. Nothing seems too much trouble. The cleanliness is exceptional and the rooms are kept very clean and tidy. The meals are delicious with plenty of variety. If anyone living at Norton House has a request that request will be met.
My friend is beautifully looked after at Norton House. The staff are wonderful to her and she seems really happy. She tells me the food is excellent and plentiful.
Wonderful care for my father. Kind and attentive staff at all times. He is always clean and well dressed. He is treated with dignity and compassion. Facilities are fine. Food is basic but sufficient. His medical needs are always attended to.
Thank you for taking the time to review Norton House and we are pleased you rate our overall experience as excellent. Thank you for your kind comments regarding our team, which I will make them aware of. I have passed your feedback regarding our menus to our kitchen team, where our food is cooked fresh on site each day to our residents' dietary requirements and preferences.
My sister is very happy at Norton House she has greatly improved mentally and physically. The staff members are very helpful and polite. They have arranged for the doctor to see her whenever needed.
She is happy to be a permanent resident following a period of rehabilitation and we notice a vast improvement in her general well-being and her mood, I would say thanks to the high level of care she is achieving her full potential.
I have never met such a caring team who are like a united family and who treat each of us as they would a member of a happy family. They are thoughtful, professional and do their best to make us as comfortable as possible. Nothing seems to be too much trouble for them and they are supportive and encouraging, especially when one is in severe pain. They liaise with the general practitioner who looks after the residents here and organise any necessary transport for hospital appointments. They all appear to enjoy working here, which shows in the way they interact with each other, as well as with us.
I have enjoyed myself in the five months I've been here. The staff have been great and would recommend. Norton House Care Home is a great place to be.
My aunt likes it here. There seems to be a good staff to resident ratio, always somebody on hand and they also make visitors very welcome. I witnessed kindness and real care on my visits, we are so pleased my aunt has spent time here.
The carers only want me to eat and eat they look after me very well, plenty of food.
The staff are always friendly and competent. They are welcoming and engage fully with us. We have developed a good relationship with the staff. They manage difficult situations with grace. I admire their commitment.
At first, it was all very strange as I had come from a completely different place, a hospital. When I lay on my bed here and got up I was in agony due to sciatica and a strange bed. I gradually found the food was delicious and before Covid hit us the events were very good. I also got plenty of sleep but became very unfit, now under advice, I am trying to walk up and down the corridor. The television in our room is a luxury.
Thank you for taking the time to review Norton House, we really appreciate your feedback. We are pleased to hear you enjoy the food and you are also happy with the facilities available. Norton House offers a varied activities schedule and I would be happy to go over this with you at a mutually convenient time. The Care team is always available to assist should you require any further support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across London are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...
- 04 Nov 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has two colleagues in the London regional final of the Great...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
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Meet the Team (0)
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