
all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)

I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)


all the staff are brilliant and helpful throughout the day, always happy and helpful.David R(Resident / Service User)

I find the building clean and well run and has a general feeling of calm.Anthony D(Cousin of Resident/Service User)


Norton House in Westminster is located in the heart of London, close to St James's Park, Westminster Abbey and other attractions.
The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms. Norton House continues to welcome new residents for short-term stays and permanent care.
Priding themselves on person-centred care, Norton House provides ongoing training to care staff to ensure their approach always reflects...
Care Provided by Norton House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Norton House will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Norton House for full pricing details and T&Cs.
Contact Norton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Felicia Imafidon (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1993
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Visitors are welcome at Norton House.
Norton House Reviews (79)
Norton House has a Review Score of 9.5 (9.501) out of 10, based on 20 reviews in the last 2 years.
Over all time Norton House has 79 reviews.
I am happy at Norton House. The people are nice.
Good care.
Very agreeable on all events.
One remark only: Should a resident require a night district nurse, it is important to inform the person closest to him/her on the outset that special medical care is not at hand.
The food is of a good standard.
From the beginning I entered this care home I had a positive feeling about people they employ. A friendly, well-trained team ensure high standards of care in a comfortable, caring and compassionate environment.
Only visited a few times while on holiday here, but had a very nice experience with polite workers. The facility looks very well kept up and cheerful.
I never cease to be impressed with everything about Norton House; atmosphere, the decor, facilities and, most importantly, the wonderful care my friend receives from the staff. Norton House, in my opinion, is a fantastic care home and we are so fortunate that my friend has residency here. Thank you to all concerned, most sincerely.
She has very good relationships with the staff who are very kind and caring.
I have been a regular visitor to my friend during the four months she has been in the care home. Following a stroke, she spent two months in hospital and then came to the care home for further rehabilitation/recovery with the intention that she should eventually return to her own home. She has been in the care home for four months now and has made good albeit slow progress. I think her mobility would benefit from more proactive encouragement and help to walk at regular intervals throughout the day. She would probably also enjoy some of the activities programmes if she could be persuaded to join in. But she is comfortable in her room and very happy with the care she is receiving. From what I have seen during my visits, the carers are kind and competent. All the staff are very friendly to residents and visitors alike. The home is always warm and there is a peaceful atmosphere.
The staff at Norton House are unfailingly courteous, kind and capable. It has been extremely reassuring to know that my mother has been so well looked after in such a warm and caring environment. Always bright and spotlessly clean, it is extremely well run and a pleasure to visit.
Norton House Care Home is a very excellent home, I would recommend it to family and friends.
My aunt has now been at Norton House for almost a year. When she arrived she was very nervous and frightened, after several falls at home. Very quickly she settled into the home and began to feel safe. The staff always treat her with professionalism and sympathy and have helped her to feel relaxed and take much more interest in life. She has recently started to participate in some of the activities which is a great step forward. I am delighted with the home and would definitely recommend.
Both times I have visited my father was having lunch. The staff were very attentive and kind to him and the food was very good. The dining room was comfortable and warm. Personally, I found all the staff very welcominge; they made every effort to make me feel welcome. I felt very sure that my father was receiving excellent care.
In good weather, it is positive to be outside. The care seems to be well and carefully undertaken. The location of the home is good too, near to public transport for visiting and plenty of taxis.
My Mum, my Auntie and I had all visited friends in Norton House in the past, and were impressed. My Auntie has been living in this very pleasant care home for a couple of weeks now. The welcome on her arrival from hospital was exceptional. All the staff I've met are very cheerful, always greeting with a smile and saying hello. The manager inspires confidence and calm. My auntie became ill again, and the night staff handled her admission to hospital very well. My Auntie says that she is very pleased to be back here now. Her friends and visiting medical staff exclaim that they like her hotel room!
The staff are unfailingly kind and smile in the face of frequent provocation. I have heard some touching conversations but never an angry word.
The staff treat each resident as an individual and recognise their personality and interests. They listen and remember.
Staff take care to ensure residents keep their dignity. The staff are all interesting people not just transactional carers. It is a delight talking with them.
All this goodness must come from able management and a robust recruitment process. Thank You
Thank You.
I am very pleased with the standard of care being given to my uncle. The staff are very caring and helpful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across London are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...
- 04 Nov 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has two colleagues in the London regional final of the Great...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Norton House.
Accreditations
There are no accreditations posted yet for Norton House.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norton House to verify any information. View our terms and conditions. Norton House has an Enhanced Service -more info.