Norton House

10 Arneway Street, Westminster, London SW1P 2BG
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9.8 71 Reviews
  • Norton House, London
Norton House in Westminster is located in the heart of London close to St James's Park, Westminster Abbey and other attractions. The home provides residential care for up to 40 customers in homely and comfortable single en suite rooms and continues to welcome new residents.

The home is operated by Anchor, who work with residents and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Priding themselves in person-centred care, Norton House provides on-going training to care staff to ensure their approach always reflects best practice.

They work hard to get to know customers, build relationships and ensure all aspects of the service provided are at the highest level.

It reinvests the money made into its retirement properties and care homes, which enables the group to provide a high-quality service which exceeds expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1710
  • Self-Funded Residential Dementia Care: from £1710
  • RESPITE Self-Funded Residential Care: from £1710
  • RESPITE Self-Funded Residential Dementia Care: from £1710

Our colleagues at Norton House will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact Norton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Felicia Imafidon (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Norton House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Norton House.

Norton House Reviews (71)

Total of 71, showing 61-71
9.8

Norton House has a Review Score of 9.8 (9.795) out of 10, based on 25 reviews in the last 2 years. Over all time Norton House has 71 reviews.

Overall Experience

  • 52
  • 17
  • 2
  • 0
  • 0

Date Published

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10
25
46

Review from Christopher W (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility is very modern and has excellent equipment. My mother has been allocated a new electric sitting chair and a new mattress.
She has very good relationships with the staff who are very kind and caring.

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Review from P P (Friend of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a regular visitor to my friend during the four months she has been in the care home. Following a stroke, she spent two months in hospital and then came to the care home for further rehabilitation/recovery with the intention that she should eventually return to her own home. She has been
in the care home for four months now and has made good albeit slow progress. I think her mobility would benefit from more proactive encouragement and help to walk at regular intervals throughout the day. She would probably also enjoy some of the activities programmes if she could be persuaded to join in. But she is comfortable in her room and very happy with the care she is receiving. From what I have seen during my visits, the carers are kind and competent. All the staff are very friendly to residents and visitors alike. The home is always warm and there is a peaceful atmosphere.

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Review from M N (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Norton House are unfailingly courteous, kind and capable. It has been extremely reassuring to know that my mother has been so well looked after in such a warm and caring environment. Always bright and spotlessly clean, it is extremely well run and a pleasure to visit.

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Review from Bonita P (Niece of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House Care Home is a very excellent home, I would recommend it to family and friends.

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Review from Nicky F (Niece of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has now been at Norton House for almost a year. When she arrived she was very nervous and frightened, after several falls at home. Very quickly she settled into the home and began to feel safe. The staff always treat her with professionalism and sympathy and have helped her to feel relaxed and
take much more interest in life. She has recently started to participate in some of the activities which is a great step forward. I am delighted with the home and would definitely recommend.

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Review from Nigel S (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both times I have visited my father was having lunch. The staff were very attentive and kind to him and the food was very good. The dining room was comfortable and warm. Personally, I found all the staff very welcominge; they made every effort to make me feel welcome. I felt very sure that my father
was receiving excellent care.

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Review from Catherine B (Friend of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building is well kept and the residents seem to be able to be involved with a lot of different activities if they choose.
In good weather, it is positive to be outside. The care seems to be well and carefully undertaken. The location of the home is good too, near to public transport for visiting
and plenty of taxis.

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Review from Kathleen A (Niece of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, my Auntie and I had all visited friends in Norton House in the past, and were impressed. My Auntie has been living in this very pleasant care home for a couple of weeks now. The welcome on her arrival from hospital was exceptional. All the staff I've met are very cheerful, always greeting with
a smile and saying hello. The manager inspires confidence and calm. My auntie became ill again, and the night staff handled her admission to hospital very well. My Auntie says that she is very pleased to be back here now. Her friends and visiting medical staff exclaim that they like her hotel room!

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Review from J K (Niece of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Norton House has the best atmosphere of any care home I have experienced and I have known many. Three things have set it apart.
The staff are unfailingly kind and smile in the face of frequent provocation. I have heard some touching conversations but never an angry word.
The staff treat each resident
as an individual and recognise their personality and interests. They listen and remember.
Staff take care to ensure residents keep their dignity. The staff are all interesting people not just transactional carers. It is a delight talking with them.
All this goodness must come from able management and a robust recruitment process. Thank You

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Review from Nicolette B (Sister of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was very low and very depressed when he came to Norton House. The change in him, his health, demeanour, cleanliness is remarkable. Most of all he is so much happier.
Thank You.

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Review from William F (Nephew of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of care being given to my uncle. The staff are very caring and helpful.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Norton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Norton House is calculated as follows: ( (241 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 292 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Norton House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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