Submit a Review for Freshfields
265 Corbets Tey Road, Upminster, RM14 2BN
View full details of FreshfieldsLatest Reviews for Freshfields
07 April 2026
MY mum has been part of the Freshfields "family" Residential Home for 2 and a half years. We have nothing but praise for all the staff who work there. Mum settled in very well and is very happy to call it her home. It's always such a hard decision to make to select a home, but Freshfields have
exceeded our expectations with care, dignity, cleanliness, and all the activities arranged for them. The food is all home cooked and is outstanding. Peace of mind to our family that mum is so happy there.
07 April 2026
Freshfield felt homely and friendly from day one for mum and visiting family. We are always made to feel welcome on the phone and in person. Staff are very caring and like friends, not just staff. All treat her with respect and dignity in her cosy room. There is a nice choice of food, and lots of
activities are available, including themed days, with special birthday treats! Mum has been resident in 'her home' for over 3 years and feels safe and content. As a family, we have peace of mind with the great 24 hour care she receives, and totally recommend Freshfields.
02 April 2026
The staff are caring and attentive, and any issues we have are dealt with immediately. Just little touches like a visitor tray and a British TV series make it feel more like a home.
The food always looks appealing, and I know Mum enjoys it.
The kitchen always makes a birthday cake for every
resident.
02 April 2026
My brothers and I looked at various care homes and none came close to Freshfields. My mum is so happy there... she is so settled and content, we have no worries or concerns. My mum is very vocal when she isn't impressed, and she constantly says how lovely the carers are, how she loves the food too.
Home from home. Mum does lots of activities, which keeps her being sociable, as well as keeping her mind busy and using her hands.
Everyone is so kind to mum, and we are made so welcome whenever we visit. It's an open door policy and nothing is too much trouble. Freshfields are supportive of our wishes and mum's needs.
30 March 2026
The staff are always helpful, freshfields is very clean, I would recommend anyone looking for a home to look here first
26 March 2026
My mother has been a resident here for nearly 3 years, and we have been very happy with the quality of care provided. Mum is also happy there are always says how kind the staff are.
The home itself is in a pleasant location, and her room, although small, is cosy and equipped with a comfortable,
adjustable bed and chair.
There are a wide range of activities provided, but because mum finds it painful and difficult to move, she prefers to stay in her room to watch TV and read.
24 March 2026
Freshfields is an amazing, caring home with skilled, dedicated and wonderful staff. All staff are very helpful making residents feel safe and cared for. The food is always lovely and my mum enjoys the home cooked meals provided. Additionally visitors are always offered drinks and cakes every visit.
My mum has been a resident for 18 months now and nothing is too much trouble in ensuring her comfort from kitchen staff, maintenance man, carers and management alike. They are quick to respond and engage the doctor to attend to her whenever needed. A truly great place offering peace of mind!
03 April 2025
I have been very impressed overall by the standard of care at Freshfields. There is great interaction with the residents. My dad is treated with respect and his personal carers ensure he is always clean shaved and dressed appropriately. The staff are welcoming, the food is high quality. Management
and staff are very approachable always happy to help with any concerns. My dad would not have better care. Freshfields is a very homely home not clinical at all. I don't need to worry about my dad anymore.
31 March 2025
It's always a very upsetting time when a dear relative enters a care home, but the staff were so friendly and supportive, my mum then preferred with her new friends. Freshfields is such a friendly home that 2 of my friends now have their parents living there too as my recommendation was so high. The
doctors and day-to-day care with medication and personal hygiene have been dealt with great dignity.
28 March 2025
The staff are lovely and all treat Mum with dignity and compassion, almost as if she was their own Mum. The turnover of staff appears to be very low which is a good sign. There is always a large number of staff on duty to look after the residents.
Tasty varied menus are on offer each day. Themed
menus are often put on to commemorate special events (St Patrick's Day, etc.)
The bedrooms and community rooms are always spotless, airy and staff make every effort to personalise their bedrooms with family pictures etc
There is a wide range of activities organised for the residents with frequent quizzes, craft work, singers, and days out.
Medical care is amazing day to day and a doctor who visits every week.
Hairdressers, Chiropodists, Opticians, Dentists etc.. regularly attend for checkups and pampering.
We are so lucky to have found Freshfields for Mum. It gives the whole family great peace of mind knowing that Mum is being looked after so well.
18 March 2025
I cannot recommend Freshfields enough, the care my grandmother receives is outstanding. The staff are incredible caring considerate kind nothing is to much trouble the facilities and surroundings are beautiful. The dining room is so welcoming and the meals are delicious with a wide range of choices
.
The activities on offer daily are brilliant always something different for everyone and the day trips are great! It's like home from home at Freshfields, my grandmother has made some lovely friendships with other residents. She is so happy here and knowing she is, gives me such peace of mind.
20 November 2023
Our father has become more difficult to deal with recently and requires a lot of additional care. Words cannot really convey the care and attention the team at Freshfields Care Home has dedicated to trying to help our dad during his stay. The home is very clean and tidy and the food is excellent.
Dad is treated with complete dignity and respect.
Our thanks to all the team at Freshfields for your dedication to all the residents and the love you show them all.
30 October 2023
Thank goodness we chose to reserve our judgement - despite the CQC report, which says this residential care home ‘requires improvement’ - which turned out to be simply because in 2020, they were not computerised!
My 99 year old mother-in-law became a resident at Freshfields in January of this year.
My husband and I have been very impressed with the outstanding care and attention that she has received during the last 9 months or so of her life.
The manager and her deputy are exceptional in their duty to both residents and staff, making this residential home very special indeed. The atmosphere is so homely and you are always made to feel welcome. Many of the dedicated staff are long-serving, which always says so much for the management.
Never an easy job caring for elderly/frail folk, but at Freshfields it is carried out with great care and understanding. Thank you so much Freshfields.
27 February 2023
Freshfields has been a home away from home for my father-in-law. It was the ‘homely’ feel that was the deciding factor when it came to choosing Freshfields. The staff are very accommodating to his needs and provide a really friendly and personal/kind touch to the care they give. The activities and
food are particularly a hit with my father-in-law, and his room and the rest of the home are always clean and comfortable. Thank you to all the staff at Freshfields for providing such good care.
18 January 2022
An excellent care home with first-class management and caring, well-trained staff.
The home is kept spotless.
I am very relieved that my beloved brother-in-law is being looked after at Freshfields.
08 December 2021
Can’t recommend enough what an excellent home this is. All staff are very friendly caring and helpful. Mum was there for nearly 2 years and we couldn’t have wished for any better care for her especially during these difficult times. We were always made welcome with refreshments and the end of life
care she was given helped Mum and our family so much.
19 July 2021
Staff always are friendly and attentive. The home is always clean and tidy. The food is good and plentiful. My mother is very happy and settled in after a very short period of time. Thoroughly recommend, it has put my mind at rest that my mother is getting the best care possible.
21 June 2019
After the very very difficult decision being made that nan needed to move into a care home, we put all our efforts into finding somewhere that was perfect for her. We looked at over 20 care homes in the wider area and Freshfields was the only one we were willing to let her stay in. It feels like a
house, not a typical care home and is lovely from the staff to the place itself. We are so so grateful that nan was able to get a room here and to know that she is safe and taken care of. Thanks to all.
13 March 2019
I and my family are extremely happy with our mum being at Freshfields. It is always a welcoming atmosphere. We feel our mum is safe and well cared for. We particularly like that meal times are shared by all the residents in a civilised manner. My mums medical well being is always addressed. The food
served is of a very good standard and staff and management always enter into any celebrations with imaginative decorations, entertainment and excellent food and drinks. It is a happy place.
28 February 2019
Putting an elderly parent into a home is never a pleasant experience. However, the management and all of the staff at Freshfields made the whole experience manageable. I have nothing but good things to say about them.
Latest Reviews for Freshfields
07 April 2026
MY mum has been part of the Freshfields "family" Residential Home for 2 and a half years. We have nothing but praise for all the staff who work there. Mum settled in very well and is very happy to call it her home. It's always such a hard decision to make to select a home, but Freshfields have
exceeded our expectations with care, dignity, cleanliness, and all the activities arranged for them. The food is all home cooked and is outstanding. Peace of mind to our family that mum is so happy there.
07 April 2026
Freshfield felt homely and friendly from day one for mum and visiting family. We are always made to feel welcome on the phone and in person. Staff are very caring and like friends, not just staff. All treat her with respect and dignity in her cosy room. There is a nice choice of food, and lots of
activities are available, including themed days, with special birthday treats! Mum has been resident in 'her home' for over 3 years and feels safe and content. As a family, we have peace of mind with the great 24 hour care she receives, and totally recommend Freshfields.
02 April 2026
The staff are caring and attentive, and any issues we have are dealt with immediately. Just little touches like a visitor tray and a British TV series make it feel more like a home.
The food always looks appealing, and I know Mum enjoys it.
The kitchen always makes a birthday cake for every
resident.
02 April 2026
My brothers and I looked at various care homes and none came close to Freshfields. My mum is so happy there... she is so settled and content, we have no worries or concerns. My mum is very vocal when she isn't impressed, and she constantly says how lovely the carers are, how she loves the food too.
Home from home. Mum does lots of activities, which keeps her being sociable, as well as keeping her mind busy and using her hands.
Everyone is so kind to mum, and we are made so welcome whenever we visit. It's an open door policy and nothing is too much trouble. Freshfields are supportive of our wishes and mum's needs.
30 March 2026
The staff are always helpful, freshfields is very clean, I would recommend anyone looking for a home to look here first
26 March 2026
My mother has been a resident here for nearly 3 years, and we have been very happy with the quality of care provided. Mum is also happy there are always says how kind the staff are.
The home itself is in a pleasant location, and her room, although small, is cosy and equipped with a comfortable,
adjustable bed and chair.
There are a wide range of activities provided, but because mum finds it painful and difficult to move, she prefers to stay in her room to watch TV and read.
24 March 2026
Freshfields is an amazing, caring home with skilled, dedicated and wonderful staff. All staff are very helpful making residents feel safe and cared for. The food is always lovely and my mum enjoys the home cooked meals provided. Additionally visitors are always offered drinks and cakes every visit.
My mum has been a resident for 18 months now and nothing is too much trouble in ensuring her comfort from kitchen staff, maintenance man, carers and management alike. They are quick to respond and engage the doctor to attend to her whenever needed. A truly great place offering peace of mind!
03 April 2025
I have been very impressed overall by the standard of care at Freshfields. There is great interaction with the residents. My dad is treated with respect and his personal carers ensure he is always clean shaved and dressed appropriately. The staff are welcoming, the food is high quality. Management
and staff are very approachable always happy to help with any concerns. My dad would not have better care. Freshfields is a very homely home not clinical at all. I don't need to worry about my dad anymore.
31 March 2025
It's always a very upsetting time when a dear relative enters a care home, but the staff were so friendly and supportive, my mum then preferred with her new friends. Freshfields is such a friendly home that 2 of my friends now have their parents living there too as my recommendation was so high. The
doctors and day-to-day care with medication and personal hygiene have been dealt with great dignity.
28 March 2025
The staff are lovely and all treat Mum with dignity and compassion, almost as if she was their own Mum. The turnover of staff appears to be very low which is a good sign. There is always a large number of staff on duty to look after the residents.
Tasty varied menus are on offer each day. Themed
menus are often put on to commemorate special events (St Patrick's Day, etc.)
The bedrooms and community rooms are always spotless, airy and staff make every effort to personalise their bedrooms with family pictures etc
There is a wide range of activities organised for the residents with frequent quizzes, craft work, singers, and days out.
Medical care is amazing day to day and a doctor who visits every week.
Hairdressers, Chiropodists, Opticians, Dentists etc.. regularly attend for checkups and pampering.
We are so lucky to have found Freshfields for Mum. It gives the whole family great peace of mind knowing that Mum is being looked after so well.
18 March 2025
I cannot recommend Freshfields enough, the care my grandmother receives is outstanding. The staff are incredible caring considerate kind nothing is to much trouble the facilities and surroundings are beautiful. The dining room is so welcoming and the meals are delicious with a wide range of choices
.
The activities on offer daily are brilliant always something different for everyone and the day trips are great! It's like home from home at Freshfields, my grandmother has made some lovely friendships with other residents. She is so happy here and knowing she is, gives me such peace of mind.
20 November 2023
Our father has become more difficult to deal with recently and requires a lot of additional care. Words cannot really convey the care and attention the team at Freshfields Care Home has dedicated to trying to help our dad during his stay. The home is very clean and tidy and the food is excellent.
Dad is treated with complete dignity and respect.
Our thanks to all the team at Freshfields for your dedication to all the residents and the love you show them all.
30 October 2023
Thank goodness we chose to reserve our judgement - despite the CQC report, which says this residential care home ‘requires improvement’ - which turned out to be simply because in 2020, they were not computerised!
My 99 year old mother-in-law became a resident at Freshfields in January of this year.
My husband and I have been very impressed with the outstanding care and attention that she has received during the last 9 months or so of her life.
The manager and her deputy are exceptional in their duty to both residents and staff, making this residential home very special indeed. The atmosphere is so homely and you are always made to feel welcome. Many of the dedicated staff are long-serving, which always says so much for the management.
Never an easy job caring for elderly/frail folk, but at Freshfields it is carried out with great care and understanding. Thank you so much Freshfields.
27 February 2023
Freshfields has been a home away from home for my father-in-law. It was the ‘homely’ feel that was the deciding factor when it came to choosing Freshfields. The staff are very accommodating to his needs and provide a really friendly and personal/kind touch to the care they give. The activities and
food are particularly a hit with my father-in-law, and his room and the rest of the home are always clean and comfortable. Thank you to all the staff at Freshfields for providing such good care.
18 January 2022
An excellent care home with first-class management and caring, well-trained staff.
The home is kept spotless.
I am very relieved that my beloved brother-in-law is being looked after at Freshfields.
08 December 2021
Can’t recommend enough what an excellent home this is. All staff are very friendly caring and helpful. Mum was there for nearly 2 years and we couldn’t have wished for any better care for her especially during these difficult times. We were always made welcome with refreshments and the end of life
care she was given helped Mum and our family so much.
19 July 2021
Staff always are friendly and attentive. The home is always clean and tidy. The food is good and plentiful. My mother is very happy and settled in after a very short period of time. Thoroughly recommend, it has put my mind at rest that my mother is getting the best care possible.
21 June 2019
After the very very difficult decision being made that nan needed to move into a care home, we put all our efforts into finding somewhere that was perfect for her. We looked at over 20 care homes in the wider area and Freshfields was the only one we were willing to let her stay in. It feels like a
house, not a typical care home and is lovely from the staff to the place itself. We are so so grateful that nan was able to get a room here and to know that she is safe and taken care of. Thanks to all.
13 March 2019
I and my family are extremely happy with our mum being at Freshfields. It is always a welcoming atmosphere. We feel our mum is safe and well cared for. We particularly like that meal times are shared by all the residents in a civilised manner. My mums medical well being is always addressed. The food
served is of a very good standard and staff and management always enter into any celebrations with imaginative decorations, entertainment and excellent food and drinks. It is a happy place.
28 February 2019
Putting an elderly parent into a home is never a pleasant experience. However, the management and all of the staff at Freshfields made the whole experience manageable. I have nothing but good things to say about them.