Freshfields

265 Corbets Tey Road, Upminster RM14 2BN
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9.6 53 Reviews
  • Freshfields, Upminster
Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents.   

Freshfields mission is to provide a good standard of care and to respect the resident's dignity and privacy to see people as individuals.   Freshfields believe life in a care home should still be rewarding, enjoyable, sociable and interesting. Strong links with groups in the local community exist and are maintained.

The home is kept clean, well maintained and is suitably furnished. The home prides its self on home cooked traditional meals and greet all visitors with tea and cakes. The home’s chef caters for special diets.
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Care Provided by Freshfields

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1403

Residential Care Fees per week depending on type of bedroom, its location and the resident's assessed level of care needs.

The price(s) shown are provided by the care home. Contact Freshfields for full pricing details and T&Cs.

Contact Freshfields to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Freshfields to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joanne Smart (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 3

Room Information

  • Single Rooms (4)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions as long as residents consent.

Parking

  • Parking onsite if available. Available parking in neighbouring streets.

Freshfields Reviews (53)

9.6

Freshfields has a Review Score of 9.6 (9.586) out of 10, based on 11 reviews in the last 2 years.
Over all time Freshfields has 53 reviews.

Overall Experience
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Reviewer Connection to Freshfields
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Review from Denorah R (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
MY mum has been part of the Freshfields "family" Residential Home for 2 and a half years. We have nothing but praise for all the staff who work there. Mum settled in very well and is very happy to call it her home. It's always such a hard decision to make to select a home, but Freshfields have exceeded
our expectations with care, dignity, cleanliness, and all the activities arranged for them. The food is all home cooked and is outstanding. Peace of mind to our family that mum is so happy there.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback which we shall share with our amazing team.
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Review from S Q (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Freshfield felt homely and friendly from day one for mum and visiting family. We are always made to feel welcome on the phone and in person. Staff are very caring and like friends, not just staff. All treat her with respect and dignity in her cosy room. There is a nice choice of food, and lots of activities
are available, including themed days, with special birthday treats! Mum has been resident in 'her home' for over 3 years and feels safe and content. As a family, we have peace of mind with the great 24 hour care she receives, and totally recommend Freshfields.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback, which we shall share with our amazing team.
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Review from Sheree W (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and attentive, and any issues we have are dealt with immediately. Just little touches like a visitor tray and a British TV series make it feel more like a home.
The food always looks appealing, and I know Mum enjoys it.
The kitchen always makes a birthday cake for every resident.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback, which I look forward to sharing with our amazing team.
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Review from J C (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brothers and I looked at various care homes and none came close to Freshfields. My mum is so happy there... she is so settled and content, we have no worries or concerns. My mum is very vocal when she isn't impressed, and she constantly says how lovely the carers are, how she loves the food too.
Home from home. Mum does lots of activities, which keeps her being sociable, as well as keeping her mind busy and using her hands.
Everyone is so kind to mum, and we are made so welcome whenever we visit. It's an open door policy and nothing is too much trouble. Freshfields are supportive of our wishes and mum's needs.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback, which we will be sure to share with our amazing staff team.
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Review from S B (Mother of Resident) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always helpful, freshfields is very clean, I would recommend anyone looking for a home to look here first
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback which we shall share with the fantastic team at Freshfields.
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Review from Eileen S (Daughter of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident here for nearly 3 years, and we have been very happy with the quality of care provided. Mum is also happy there are always says how kind the staff are.
The home itself is in a pleasant location, and her room, although small, is cosy and equipped with a comfortable, adjustable
bed and chair.
There are a wide range of activities provided, but because mum finds it painful and difficult to move, she prefers to stay in her room to watch TV and read.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback which is so important to us and will be shared with our excellent staff team. Kind regards,
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Review from Julie G (Daughter of Resident) published on 24 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Freshfields is an amazing, caring home with skilled, dedicated and wonderful staff. All staff are very helpful making residents feel safe and cared for. The food is always lovely and my mum enjoys the home cooked meals provided. Additionally visitors are always offered drinks and cakes every visit.
My mum has been a resident for 18 months now and nothing is too much trouble in ensuring her comfort from kitchen staff, maintenance man, carers and management alike. They are quick to respond and engage the doctor to attend to her whenever needed. A truly great place offering peace of mind!
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback, which will be shared with our excellent team.

Kind regards,
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Review from C H (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed overall by the standard of care at Freshfields. There is great interaction with the residents. My dad is treated with respect and his personal carers ensure he is always clean shaved and dressed appropriately. The staff are welcoming, the food is high quality. Management and
staff are very approachable always happy to help with any concerns. My dad would not have better care. Freshfields is a very homely home not clinical at all. I don't need to worry about my dad anymore.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your kind feedback. We shall share this with our wonderful team.
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Review from V N (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's always a very upsetting time when a dear relative enters a care home, but the staff were so friendly and supportive, my mum then preferred with her new friends. Freshfields is such a friendly home that 2 of my friends now have their parents living there too as my recommendation was so high. The
doctors and day-to-day care with medication and personal hygiene have been dealt with great dignity.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback and kind words, which we shall share with the team at Freshfields.
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Review from M F (Son of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely and all treat Mum with dignity and compassion, almost as if she was their own Mum. The turnover of staff appears to be very low which is a good sign. There is always a large number of staff on duty to look after the residents.
Tasty varied menus are on offer each day. Themed
menus are often put on to commemorate special events (St Patrick's Day, etc.)
The bedrooms and community rooms are always spotless, airy and staff make every effort to personalise their bedrooms with family pictures etc
There is a wide range of activities organised for the residents with frequent quizzes, craft work, singers, and days out.
Medical care is amazing day to day and a doctor who visits every week.
Hairdressers, Chiropodists, Opticians, Dentists etc.. regularly attend for checkups and pampering.
We are so lucky to have found Freshfields for Mum. It gives the whole family great peace of mind knowing that Mum is being looked after so well.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your feedback. We look forward to sharing this with our wonderful team at Freshfields.
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Review from C G (Granddaughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Freshfields enough, the care my grandmother receives is outstanding. The staff are incredible caring considerate kind nothing is to much trouble the facilities and surroundings are beautiful. The dining room is so welcoming and the meals are delicious with a wide range of choices
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The activities on offer daily are brilliant always something different for everyone and the day trips are great! It's like home from home at Freshfields, my grandmother has made some lovely friendships with other residents. She is so happy here and knowing she is, gives me such peace of mind.
Reply from Zoe Kerley, Director at FreshfieldsThank you for your review. This feedback is important to us and will be shared with our dedicated staff team.
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Review from N N (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has become more difficult to deal with recently and requires a lot of additional care. Words cannot really convey the care and attention the team at Freshfields Care Home has dedicated to trying to help our dad during his stay. The home is very clean and tidy and the food is excellent. Dad
is treated with complete dignity and respect.
Our thanks to all the team at Freshfields for your dedication to all the residents and the love you show them all.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your feedback and kind words. Your comments mean a lot and we will be sure to share this review with our amazing team.
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Review from Jill C (Daughter-in-law of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank goodness we chose to reserve our judgement - despite the CQC report, which says this residential care home ‘requires improvement’ - which turned out to be simply because in 2020, they were not computerised!
My 99 year old mother-in-law became a resident at Freshfields in January of this year.
My husband and I have been very impressed with the outstanding care and attention that she has received during the last 9 months or so of her life.
The manager and her deputy are exceptional in their duty to both residents and staff, making this residential home very special indeed. The atmosphere is so homely and you are always made to feel welcome. Many of the dedicated staff are long-serving, which always says so much for the management.
Never an easy job caring for elderly/frail folk, but at Freshfields it is carried out with great care and understanding. Thank you so much Freshfields.
Reply from Zoe Kerley, Owner at FreshfieldsThank you so much for your kind words which we shall share with the team at Freshfields.
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Review from Jowan M (Son-in-law of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Freshfields has been a home away from home for my father-in-law. It was the ‘homely’ feel that was the deciding factor when it came to choosing Freshfields. The staff are very accommodating to his needs and provide a really friendly and personal/kind touch to the care they give. The activities and food
are particularly a hit with my father-in-law, and his room and the rest of the home are always clean and comfortable. Thank you to all the staff at Freshfields for providing such good care.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your feedback, which we share with our team. Kind regards.
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Review from Jack W (Brother-in-law of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with first-class management and caring, well-trained staff.
The home is kept spotless.
I am very relieved that my beloved brother-in-law is being looked after at Freshfields.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your review, which we value and shall share with the team at Freshfields. Kind regards.
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Review from Carole M (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can’t recommend enough what an excellent home this is. All staff are very friendly caring and helpful. Mum was there for nearly 2 years and we couldn’t have wished for any better care for her especially during these difficult times. We were always made welcome with refreshments and the end of life
care she was given helped Mum and our family so much.
Reply from Zoe Kerley, Proprietor at FreshfieldsThank you for your kind feedback it shall be shared with our wonderful team.
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Review from J W (Daughter of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always are friendly and attentive. The home is always clean and tidy. The food is good and plentiful. My mother is very happy and settled in after a very short period of time. Thoroughly recommend, it has put my mind at rest that my mother is getting the best care possible.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your review. Your comments will be shared with our wonderful team. Kind regards, Zoe Kerley.
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Review from Katie C (Granddaughter of Resident) published on 21 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the very very difficult decision being made that nan needed to move into a care home, we put all our efforts into finding somewhere that was perfect for her. We looked at over 20 care homes in the wider area and Freshfields was the only one we were willing to let her stay in. It feels like a house,
not a typical care home and is lovely from the staff to the place itself. We are so so grateful that nan was able to get a room here and to know that she is safe and taken care of. Thanks to all.
Reply from Zoe Kerley, Owner at FreshfieldsThank you very much for your comments, which will be shared with our wonderful team.
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Review from I O (Daughter of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I and my family are extremely happy with our mum being at Freshfields. It is always a welcoming atmosphere. We feel our mum is safe and well cared for. We particularly like that meal times are shared by all the residents in a civilised manner. My mums medical well being is always addressed. The food
served is of a very good standard and staff and management always enter into any celebrations with imaginative decorations, entertainment and excellent food and drinks. It is a happy place.
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Review from Carol D (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Putting an elderly parent into a home is never a pleasant experience. However, the management and all of the staff at Freshfields made the whole experience manageable. I have nothing but good things to say about them.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your comments.
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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Freshfields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Freshfields is calculated as follows: ( (109 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Freshfields is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 05 Apr 2026

Single ensuite bedroom in a family care home, trading since 2001. Personalised care and good facilities provided. We provide care for the elderly with the early stages of dementia and accept local authority funding with a private top-up. Please contact us or email for further information. We pride ourselves on being homely and family-run. We really do care. We have in-house activities and professional entertainment.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Freshfields

What types of Care is Freshfields registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Freshfields have?

There are 4 Single Rooms.

What are the Facilities & Services at Freshfields?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Freshfields to the centre of Upminster?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Freshfields to verify any information. View our terms and conditions. Freshfields has an Enhanced Service - more info.