Freshfields, Upminster, London
Freshfields, Upminster, London
Freshfields, Upminster, London

Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents.   

Freshfields mission is to provide a good standard of care and to respect the resident's dignity and privacy to see people as individuals.   Freshfields believe life in a care home should still be rewarding, enjoyable, sociable and interesting. Strong links with groups in the local community exist and are maintained.

The home is kept clean, well maintained and is suitably furnished. The home prides its self on home cooked traditional meals and greet all visitors with tea and cakes. The home’s chef caters for special diets.

Owner: May Residential Homes Ltd

Person in charge: Joanne Smart (Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 36

Shared Rooms: 0

Rooms with ensuite WC: 31

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Freshfields: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Freshfields has a Review Score of 9.6 (9.642)

The Review Score of 9.6 (maximum of 10) for Freshfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Freshfields in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.67 for Freshfields is calculated as follows: ( (155 Excellents x 5) + (52 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 215 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.972 Points relating to the number of positive Reviews for Freshfields is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.2 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Freshfields?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Freshfields

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My sister and I were invited to join our Godmother for a lunchtime meal on a Saturday.
We were very warmly welcomed by a member of staff and, as always, offered a tray of coffee/tea with biscuits or cake.
The care home smelt pleasant, is very homely, friendly and all residents we saw seemed well-cared for and appreciated.
The mealtime was well organised with all residents encouraged to eat and drink and sat on small tables of four where some friendships had obviously been formed.
Our Godmother seems very happy, content and well-cared for by caring, friendly staff. Just what she wanted.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been confined to her bed mostly since August. She has lived at Freshfields for 12 years. The manager arranged for her to have a special bed and cushion within days of her being in bed. She receives very good care from staff who are kind and caring. She is fed with food prepared by the kitchen that she is able to digest easily. I can only speak very highly of all that has been put in place to make her comfortable. a truly caring and efficiently run residential home.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Aunty has been at Freshfields for 8 months having made her own decision to become a resident. She is very happy there and when we visit we are impressed by the whole atmosphere - the warm welcome by staff, the cleanliness (and the smell - which we think is so important!) and the general feeling that we get. We were delighted to have been invited to dine with Aunty a few weeks ago and thoroughly enjoyed ourselves!

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Freshfields were exceptionally caring and kind to my mother. They looked after her like a member of their family. Any concerns were listened to attentively, her medical condition was systematically monitored.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel that the care and attention offered by all staff at Freshfields is beyond reproach from the most junior staff to the senior management. Could not ask for a more suitable place for my sister in law to be in and I always know that she is being looked after to the best she could be. Well done Freshfields!

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was treated with warmth and respect and her dignity, despite failing facilities, was preserved at all times. Our whole family were offered support throughout our stay as we faced the difficulties of placing Mum in good care and then, as her condition deteriorated, we were fully supported in finding another facility more suited to her physical needs. Freshfield's manager was exceptional but the whole staff were outstanding in their warmth and care to our family and Mum in particular.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very satisfied, my sister seems very content.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum is so happy, I could not have wished for a better care home. We are lucky to have such a lovely home so near to all the family.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have found the care afforded to residents are of a very high standard, and that the management and staff do everything possible to ensure that the resident's health/safety and general care is top priority.

The accommodation is to a high standard as is the dining facility and meals etc.

Entertainment and resident participation program for exercise and well-being is also good.
The management and staff constantly keep us informed of any issues or progress.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Freshfields are very friendly and helpful, the place is spotless and the food is first class. The activities are good and my mother is really enjoying it there. The rooms are of a good size and are easy to get to. The grounds are very nice and are kept to a high standard.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad is in the care home and there seems to be a few activities. He has age related macular degeneration and therefore has impaired vision. There is not music being played for example.

How likely would you be to recommend Freshfields? Don't know

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Dad came to Freshfields just over a year ago, it was a hard decision but I can honestly say the management and staff have made the transition so much easier for us. Freshfields is like a lovey warm home, the staff are well trained, professional, approachable and caring. They take pride in the home, it is kept clean and fresh and so are the residents. Dad is kept stimulated with plenty of activities like movie days, sing along, painting, bowls and much more including outside entertainment. When visiting we are always made welcome and often stay for lunch, the food is all homemade delicious and plentiful and they also cater for individual dietary needs. I can't say enough good things about Freshfields, dad is happy well looked after and content and that means I'm happy.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother receives excellent care and is happy as she can be under the circumstances. Her only comment was that there could be more activities.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Excellent residential home with caring staff and decent catering. There is always a focus on entertainment/games for the residents.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

What a great place. The team really care for their residents. They are cheery, know all their residents, but deal with issues with dignity. They have activities everyday and encourage residents to participate. Its a lively place but with quieter areas for those who need it. Food is cooked on site, it is varied and well received by the residents. Visitors are always offered the opportunity to stay for meals. Care plans are well planned and the family are always kept fully informed. Highly recommended.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother is a new resident in this wonderful home. She has been welcomed by everyone and the care she is receiving is marvellous. The food is very good and plentiful. Her room is warm and bright. My mother feels safe, secure and cared for. I couldn't ask for more.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When my 90 year old mum's Alzheimer's became too much for me too cope with at home, Freshfields became the extended family that I was looking for. She has been a resident for six months now and is happy in her new home. The staff are wonderful and supportive of us all as a family. I look forward to our visits and my relationship with my mum is no longer stressful, it's back to what it should be, she is my mum again. I wanted to find a home away from home for her, and that's exactly what I got, thank you to the Manager and all the girls x

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Before choosing Freshfields I did look at a large number of other care homes in the area. Once we were offered a room we took mum to visit 4 or 5 times before actually moving in so that we both got a feel of the place. I remember when we first sat down with mum for lunch during the trial period, mum saying "it looks lovely here". I tend to think that is because of all the care homes that we did see, Freshfields was the one that looked the least like a care home.
Mum suffers with dementia and when she moved in I was expecting there to be problems with her settling in. I needn't have worried as the staff have been excellent.
When visiting, the staff are always friendly & welcoming & are able to give immediate feedback as to how mum has been doing . Mum has been well looked after.
At mealtimes the food is freshly cooked and there is a good choice.
My son & daughter came with me to see their Nan recently and my daughter commented about how relaxed her Nan looked.
Mum has a lovely room. The building is well maintained and clean with a choice of lounges and there is a secure garden to the rear. All in all I can't fault the place and would highly recommend this home to anyone.

How likely would you be to recommend Freshfields? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Care Homes London 2016

Recipient: Freshfields

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes London 2015

Recipient: Freshfields

Date: Sunday 01 Feb 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Freshfields