






Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents.
Freshfields mission is to provide a good standard of care and to respect the resident's dignity and privacy to see people as individuals. Freshfields believe life in a care home should still be rewarding, enjoyable, sociable...
Care Provided by Freshfields
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Residential Care Fees per week depending on type of bedroom, its location and the resident's assessed level of care needs.
The price(s) shown are provided by the care home. Contact Freshfields for full pricing details and T&Cs.
Contact Freshfields to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- May Residential Homes Ltd
- Private Owned
Person in charge
- Joanne Smart(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2008
- Number of floors: 3
Room Information
- Single Rooms (4)
Visiting
- No restrictions as long as residents consent.
Parking
- Parking onsite if available. Available parking in neighbouring streets.
Freshfields Reviews (53)
Freshfields has a Review Score of 9.6 (9.586) out of 10, based on 11 reviews in the last 2 years.
Over all time Freshfields has 53 reviews.
MY mum has been part of the Freshfields "family" Residential Home for 2 and a half years. We have nothing but praise for all the staff who work there. Mum settled in very well and is very happy to call it her home. It's always such a hard decision to make to select a home, but Freshfields have exceeded our expectations with care, dignity, cleanliness, and all the activities arranged for them. The food is all home cooked and is outstanding. Peace of mind to our family that mum is so happy there.
Thank you for your feedback which we shall share with our amazing team.
Freshfield felt homely and friendly from day one for mum and visiting family. We are always made to feel welcome on the phone and in person. Staff are very caring and like friends, not just staff. All treat her with respect and dignity in her cosy room. There is a nice choice of food, and lots of activities are available, including themed days, with special birthday treats! Mum has been resident in 'her home' for over 3 years and feels safe and content. As a family, we have peace of mind with the great 24 hour care she receives, and totally recommend Freshfields.
Thank you for your feedback, which we shall share with our amazing team.
The food always looks appealing, and I know Mum enjoys it.
The kitchen always makes a birthday cake for every resident.
Thank you for your feedback, which I look forward to sharing with our amazing team.
Everyone is so kind to mum, and we are made so welcome whenever we visit. It's an open door policy and nothing is too much trouble. Freshfields are supportive of our wishes and mum's needs.
Thank you for your feedback, which we will be sure to share with our amazing staff team.
The staff are always helpful, freshfields is very clean, I would recommend anyone looking for a home to look here first
Thank you for your feedback which we shall share with the fantastic team at Freshfields.
The home itself is in a pleasant location, and her room, although small, is cosy and equipped with a comfortable, adjustable bed and chair.
There are a wide range of activities provided, but because mum finds it painful and difficult to move, she prefers to stay in her room to watch TV and read.
Thank you for your feedback which is so important to us and will be shared with our excellent staff team. Kind regards,
Freshfields is an amazing, caring home with skilled, dedicated and wonderful staff. All staff are very helpful making residents feel safe and cared for. The food is always lovely and my mum enjoys the home cooked meals provided. Additionally visitors are always offered drinks and cakes every visit. My mum has been a resident for 18 months now and nothing is too much trouble in ensuring her comfort from kitchen staff, maintenance man, carers and management alike. They are quick to respond and engage the doctor to attend to her whenever needed. A truly great place offering peace of mind!
Thank you for your feedback, which will be shared with our excellent team.
Kind regards,
I have been very impressed overall by the standard of care at Freshfields. There is great interaction with the residents. My dad is treated with respect and his personal carers ensure he is always clean shaved and dressed appropriately. The staff are welcoming, the food is high quality. Management and staff are very approachable always happy to help with any concerns. My dad would not have better care. Freshfields is a very homely home not clinical at all. I don't need to worry about my dad anymore.
Thank you for your kind feedback. We shall share this with our wonderful team.
It's always a very upsetting time when a dear relative enters a care home, but the staff were so friendly and supportive, my mum then preferred with her new friends. Freshfields is such a friendly home that 2 of my friends now have their parents living there too as my recommendation was so high. The doctors and day-to-day care with medication and personal hygiene have been dealt with great dignity.
Thank you for your feedback and kind words, which we shall share with the team at Freshfields.
Tasty varied menus are on offer each day. Themed menus are often put on to commemorate special events (St Patrick's Day, etc.)
The bedrooms and community rooms are always spotless, airy and staff make every effort to personalise their bedrooms with family pictures etc
There is a wide range of activities organised for the residents with frequent quizzes, craft work, singers, and days out.
Medical care is amazing day to day and a doctor who visits every week.
Hairdressers, Chiropodists, Opticians, Dentists etc.. regularly attend for checkups and pampering.
We are so lucky to have found Freshfields for Mum. It gives the whole family great peace of mind knowing that Mum is being looked after so well.
Thank you for your feedback. We look forward to sharing this with our wonderful team at Freshfields.
The activities on offer daily are brilliant always something different for everyone and the day trips are great! It's like home from home at Freshfields, my grandmother has made some lovely friendships with other residents. She is so happy here and knowing she is, gives me such peace of mind.
Thank you for your review. This feedback is important to us and will be shared with our dedicated staff team.
Our thanks to all the team at Freshfields for your dedication to all the residents and the love you show them all.
Thank you for your feedback and kind words. Your comments mean a lot and we will be sure to share this review with our amazing team.
My 99 year old mother-in-law became a resident at Freshfields in January of this year. My husband and I have been very impressed with the outstanding care and attention that she has received during the last 9 months or so of her life.
The manager and her deputy are exceptional in their duty to both residents and staff, making this residential home very special indeed. The atmosphere is so homely and you are always made to feel welcome. Many of the dedicated staff are long-serving, which always says so much for the management.
Never an easy job caring for elderly/frail folk, but at Freshfields it is carried out with great care and understanding. Thank you so much Freshfields.
Thank you so much for your kind words which we shall share with the team at Freshfields.
Freshfields has been a home away from home for my father-in-law. It was the ‘homely’ feel that was the deciding factor when it came to choosing Freshfields. The staff are very accommodating to his needs and provide a really friendly and personal/kind touch to the care they give. The activities and food are particularly a hit with my father-in-law, and his room and the rest of the home are always clean and comfortable. Thank you to all the staff at Freshfields for providing such good care.
Thank you for your feedback, which we share with our team. Kind regards.
The home is kept spotless.
I am very relieved that my beloved brother-in-law is being looked after at Freshfields.
Thank you for your review, which we value and shall share with the team at Freshfields. Kind regards.
Can’t recommend enough what an excellent home this is. All staff are very friendly caring and helpful. Mum was there for nearly 2 years and we couldn’t have wished for any better care for her especially during these difficult times. We were always made welcome with refreshments and the end of life care she was given helped Mum and our family so much.
Thank you for your kind feedback it shall be shared with our wonderful team.
Staff always are friendly and attentive. The home is always clean and tidy. The food is good and plentiful. My mother is very happy and settled in after a very short period of time. Thoroughly recommend, it has put my mind at rest that my mother is getting the best care possible.
Thank you for your review. Your comments will be shared with our wonderful team. Kind regards, Zoe Kerley.
After the very very difficult decision being made that nan needed to move into a care home, we put all our efforts into finding somewhere that was perfect for her. We looked at over 20 care homes in the wider area and Freshfields was the only one we were willing to let her stay in. It feels like a house, not a typical care home and is lovely from the staff to the place itself. We are so so grateful that nan was able to get a room here and to know that she is safe and taken care of. Thanks to all.
Thank you very much for your comments, which will be shared with our wonderful team.
I and my family are extremely happy with our mum being at Freshfields. It is always a welcoming atmosphere. We feel our mum is safe and well cared for. We particularly like that meal times are shared by all the residents in a civilised manner. My mums medical well being is always addressed. The food served is of a very good standard and staff and management always enter into any celebrations with imaginative decorations, entertainment and excellent food and drinks. It is a happy place.
Putting an elderly parent into a home is never a pleasant experience. However, the management and all of the staff at Freshfields made the whole experience manageable. I have nothing but good things to say about them.
Thank you for your comments.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Freshfields.
There are no upcoming events for Freshfields.
Awards / Recognitions (2)
- 15 Feb 2016Recipient: Freshfields
- 01 Feb 2015Recipient: Freshfields
Accreditations
There are no accreditations posted yet for Freshfields.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Freshfields
What types of Care is Freshfields registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Freshfields have?
There are 4 Single Rooms.
What are the Facilities & Services at Freshfields?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Freshfields to the centre of Upminster?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Freshfields to verify any information. View our terms and conditions. Freshfields has an Enhanced Service -more info.