






Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents.
Freshfields mission is to provide a good standard of care and to respect the resident's dignity and privacy to see people as individuals. Freshfields believe life in a care home should still be rewarding, enjoyable, sociable...
Care Provided by Freshfields
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Residential Care Fees per week depending on type of bedroom, its location and the resident's assessed level of care needs.
The price(s) shown are provided by the care home. Contact Freshfields for full pricing details and T&Cs.
Contact Freshfields to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- May Residential Homes Ltd
- Private Owned
Person in charge
- Joanne Smart(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2008
- Number of floors: 3
Room Information
- Single Rooms (4)
Visiting
- No restrictions as long as residents consent.
Parking
- Parking onsite if available. Available parking in neighbouring streets.
Freshfields Reviews (53)
Freshfields has a Review Score of 9.6 (9.586) out of 10, based on 11 reviews in the last 2 years.
Over all time Freshfields has 53 reviews.
I feel that the care and attention offered by all staff at Freshfields is beyond reproach from the most junior staff to the senior management. Could not ask for a more suitable place for my sister in law to be in and I always know that she is being looked after to the best she could be. Well done Freshfields!
My mother was treated with warmth and respect and her dignity, despite failing facilities, was preserved at all times. Our whole family were offered support throughout our stay as we faced the difficulties of placing Mum in good care and then, as her condition deteriorated, we were fully supported in finding another facility more suited to her physical needs. Freshfield's manager was exceptional but the whole staff were outstanding in their warmth and care to our family and Mum in particular.
Mum is so happy, I could not have wished for a better care home. We are lucky to have such a lovely home so near to all the family.
The staff at Freshfields are very friendly and helpful, the place is spotless and the food is first class. The activities are good and my mother is really enjoying it there. The rooms are of a good size and are easy to get to. The grounds are very nice and are kept to a high standard.
We have found the care afforded to residents are of a very high standard, and that the management and staff do everything possible to ensure that the resident's health/safety and general care is top priority.
The accommodation is to a high standard as is the dining facility and meals etc.
Entertainment and resident participation program for exercise and well-being is also good.The management and staff constantly keep us informed of any issues or progress.
My dad is in the care home and there seems to be a few activities. He has age related macular degeneration and therefore has impaired vision. There is not music being played for example.
Dad came to Freshfields just over a year ago, it was a hard decision but I can honestly say the management and staff have made the transition so much easier for us. Freshfields is like a lovey warm home, the staff are well trained, professional, approachable and caring. They take pride in the home, it is kept clean and fresh and so are the residents. Dad is kept stimulated with plenty of activities like movie days, sing along, painting, bowls and much more including outside entertainment. When visiting we are always made welcome and often stay for lunch, the food is all homemade delicious and plentiful and they also cater for individual dietary needs. I can't say enough good things about Freshfields, dad is happy well looked after and content and that means I'm happy.
My mother receives excellent care and is happy as she can be under the circumstances. Her only comment was that there could be more activities.
Excellent residential home with caring staff and decent catering. There is always a focus on entertainment/games for the residents.
My mother is a new resident in this wonderful home. She has been welcomed by everyone and the care she is receiving is marvellous. The food is very good and plentiful. Her room is warm and bright. My mother feels safe, secure and cared for. I couldn't ask for more.
What a great place. The team really care for their residents. They are cheery, know all their residents, but deal with issues with dignity. They have activities everyday and encourage residents to participate. Its a lively place but with quieter areas for those who need it. Food is cooked on site, it is varied and well received by the residents. Visitors are always offered the opportunity to stay for meals. Care plans are well planned and the family are always kept fully informed. Highly recommended.
When my 90 year old mum's Alzheimer's became too much for me too cope with at home, Freshfields became the extended family that I was looking for. She has been a resident for six months now and is happy in her new home. The staff are wonderful and supportive of us all as a family. I look forward to our visits and my relationship with my mum is no longer stressful, it's back to what it should be, she is my mum again. I wanted to find a home away from home for her, and that's exactly what I got, thank you to the Manager and all the girls x
Mum suffers with dementia and when she moved in I was expecting there to be problems with her settling in. I needn't have worried as the staff have been excellent.
When visiting, the staff are always friendly & welcoming & are able to give immediate feedback as to how mum has been doing . Mum has been well looked after.
At mealtimes the food is freshly cooked and there is a good choice.
My son & daughter came with me to see their Nan recently and my daughter commented about how relaxed her Nan looked.
Mum has a lovely room. The building is well maintained and clean with a choice of lounges and there is a secure garden to the rear. All in all I can't fault the place and would highly recommend this home to anyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Freshfields.
There are no upcoming events for Freshfields.
Awards / Recognitions (2)
- 15 Feb 2016Recipient: Freshfields
- 01 Feb 2015Recipient: Freshfields
Accreditations
There are no accreditations posted yet for Freshfields.
Meet the Team (0)
There are no Team Members posted yet.
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