Freshfields

265 Corbets Tey Road, Upminster RM14 2BN
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9.6 53 Reviews
  • Freshfields, Upminster
Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents.   

Freshfields mission is to provide a good standard of care and to respect the resident's dignity and privacy to see people as individuals.   Freshfields believe life in a care home should still be rewarding, enjoyable, sociable and interesting. Strong links with groups in the local community exist and are maintained.

The home is kept clean, well maintained and is suitably furnished. The home prides its self on home cooked traditional meals and greet all visitors with tea and cakes. The home’s chef caters for special diets.
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Care Provided by Freshfields

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1403

Residential Care Fees per week depending on type of bedroom, its location and the resident's assessed level of care needs.

The price(s) shown are provided by the care home. Contact Freshfields for full pricing details and T&Cs.

Contact Freshfields to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Freshfields to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joanne Smart (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 3

Room Information

  • Single Rooms (4)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions as long as residents consent.

Parking

  • Parking onsite if available. Available parking in neighbouring streets.

Freshfields Reviews (53)

9.6

Freshfields has a Review Score of 9.6 (9.586) out of 10, based on 11 reviews in the last 2 years.
Over all time Freshfields has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Freshfields
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Total of 53, showing 21-40
Review from Keith S (Son of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were recommended Freshfields by a family member and we have never been disappointed with how our mother's needs have been cared for mentally and physically and all of her health requirements and hospital appointments included. It was first stated in our interview that our mum's needs were their first
priority and that has been completely executed in a first-class way. All the staff and carers welcome us with a positive attitude.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your comments.
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Review from Linda J (Daughter of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and helpful.
Mum is well-looked-after.
Always clean, clothes and hair looking neat and tidy.
Her room is always clean and tidy, bed made.
There are lots of activities, visits from the hairdresser and a regular chiropodist.
We are very happy with Mum's care.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your kind comments.
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Review from Barry O (Son of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Fresh Fields for eighteen months now and in that time I have found the staff very welcoming.
I usually join Mum for lunch and we're always offered tea and cake in the afternoon.
It's always clean and tidy.
Also at the moment, the lounge is being redecorated.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your kind comments.
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Review from J H (Relative of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care at Freshfields have always shown a helpful, kind and understanding of care needed for the frail elderly.


Honest and friendly staff.

Reply from Zoe Kerley, Owner at FreshfieldsThank you for your comments.
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Review from Carole M (Daughter of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Freshfields for almost 5 years and has been content and happy. For 3 to 4 years she has enjoyed an excellent lifestyle and participated in all activities and facilities. She is now approaching final stages of dementia and unable to participate as she has in past years.
Even so, the staff and management support her every need and it is a huge relief to know she is cared for so well.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your feedback, which we as a team at Freshfieds really appreciate.
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Review from N S (Friend of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well maintained structurally inside and out. There is never the "smell" urine/old age etc. The accommodation is always clean and the food is of a high standard. There are enough activities provided for those that want to participate but there is also a quiet lounge for those that do not
want to participate.
The fact that the management and staff are not always changing speaks volumes. Probably the best accolade I can give is that if I personally need care have accommodation in the future, I would be very happy to go to Freshfields.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your feedback, which we are delighted to share with the team at Freshfields. They all work hard to create a great environment for people to live and work.
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Review from Anne B (Daughter of Resident) published on 5 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum chose Freshfields herself and has been cared for there for nearly 6 years now. Many of the staff have been there longer so those caring for her know her well, treating her with respect and dignity as her capabilities diminish. Knowing that Mum is looked after 24/7 by such a great team gives us kids
peace of mind.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your review and feedback. These kind comments will be shared with our amazing team. It is our pleasure to be able to care for residents and where has the time gone, 6 years already.
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Review from Molly P (Sister of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff at Freshfields are very friendly and polite and welcoming. My sister being a resident has always been satisfied living there. So if she is happy, so am I.
Reply from Zoe Kerley, Owner at FreshfieldsThank you for your comments. We welcome feedback.
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Review from Andrew H (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has now been at Freshfields for a year and is very content and settled. She now even refers to it as home. When visiting I am always made to feel very welcome, the staff and management are very friendly and always willing to discuss mum whenever asked. I would recommend Freshfields to others.
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Review from Jacqueline C (Daughter of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Freshfields are all welcoming, friendly and extremely caring towards my mother. They give me peace of mind as I know my mum is fed, warm and well cared for. They are all pleasant all the time. Thank you.
Reply from Zoe Kerley, Proprietor at FreshfieldsThank you for your review, your kind words will be passed on to the staff.
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Review from Peter H (Son of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Freshfields over a year ago within three months mum's health mentally and physically improved greatly.
The staff at Freshfields are excellent they all know her name and where she is when we visit.
Mum loves the dinners and her only complaint is about the pudding. If that is her only
complaint I know I have nothing to worry about.
Reply from Zoe Kerley, Proprietor at FreshfieldsThank you for taking the time to provide feedback on our home, Freshfields.
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Review from Lisa B (Daughter of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find management and staff to be caring, friendly and kind. The staff place pride in all areas, very responsive and attentive to the residents' needs and the relatives. I have total trust and confidence that my mum is being cared for at a high standard. Observed by myself, my brother and friends. I
am satisfied that my mum's needs and any problems have been dealt with swiftly, efficiently and caringly. Freshfields communicate well with myself and vice versa.
Reply from Zoe Kerley, Proprietor at FreshfieldsOn behalf of all the team at Freshfields, we thank you for your review. We appreciate you taking time to give feedback.
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Review from Barbara H (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother, sister and I are certain we'd never have found a home better for our mum. She is happy, always looks (and smells) fresh and smart and says she cannot fault the care she receives daily.
We often arrive unannounced, are always offered refreshments and each member of staff knows where Mum
is, how she is and if there are concerns.
At 95 years old, we all appreciate the fact Mum is enjoying a new chapter of life in a safe and caring environment, amongst new friends.
Reply from Zoe Kerley, Proprietor at FreshfieldsOn behalf of all the fantastic team at Freshfields, we thank you for your kind comments.
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Review from Joan K (Niece of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find a single fault with the care given to my aunt at Freshfields. She was very happy and content there. Relatives were always welcomed at any time and also looked after.
Reply from Zoe Kerley, Proprietor at FreshfieldsWe thank you for your taking the time to write this review. Your kind comments will be shared within the team and are much appreciated.
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Review from Elaine J (Niece of Resident) published on 19 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
On entering Freshfields you are greeted with a homely feel; it's not like any other care home I visited. The premises are clean with good quality furniture and spacious rooms. The care staff and management team are excellent. My aunt was treated with care and dignity.
All of her needs were met and
medical issues taken care of. The meals are of a very good standard and snacks and drinks are available to residents and visitors at all times.
There are morning and afternoon activities for residents. The outside space is well kept and it was good to see that the residents make good use of the garden in the summer months.
My aunt was always well dressed and her clothes were spotlessly clean. Freshfields is a very caring and efficiently run residential home.
Reply from Zoe Kerley, Proprietor at FreshfieldsWe thank you for your review and kind words, which we shall share with the team at Freshfields
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Review from Graham N (Son of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a first class residential home. My mum is treated with dignity and care at all times. The staff and management team are fantastic, always being on hand to speak to.
When visiting Mum we always feel we are entering her home and NOT a care home.
She is treated as an individual, with all her
needs met.
All staff are dedicated and caring, constantly interacting with residents and visitors.
We are always kept informed promptly if there has been any change in Mum's care. Mum has now been a resident for over a year, she loves it.
It is great to have peace of mind that she is well looked after in a caring, clean, secure establishment. When visiting Mum we always feel part of the Freshfield family.
Reply from Zoe Kerley, Proprietor at FreshfieldsOn behalf of all the team at Freshfields, whom together make it a special caring home. We thank you for your feedback and kind words.
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Review from J E (Goddaughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I were invited to join our Godmother for a lunchtime meal on a Saturday.
We were very warmly welcomed by a member of staff and, as always, offered a tray of coffee/tea with biscuits or cake.
The care home smelt pleasant, is very homely, friendly and all residents we saw seemed well-cared
for and appreciated.
The mealtime was well organised with all residents encouraged to eat and drink and sat on small tables of four where some friendships had obviously been formed.
Our Godmother seems very happy, content and well-cared for by caring, friendly staff. Just what she wanted.
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Review from Anne J (Relative of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty has been at Freshfields for 8 months having made her own decision to become a resident. She is very happy there and when we visit we are impressed by the whole atmosphere - the warm welcome by staff, the cleanliness (and the smell - which we think is so important!) and the general feeling that
we get. We were delighted to have been invited to dine with Aunty a few weeks ago and thoroughly enjoyed ourselves!
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Review from Janet L (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been confined to her bed mostly since August. She has lived at Freshfields for 12 years. The manager arranged for her to have a special bed and cushion within days of her being in bed. She receives very good care from staff who are kind and caring. She is fed with food prepared by the
kitchen that she is able to digest easily. I can only speak very highly of all that has been put in place to make her comfortable. a truly caring and efficiently run residential home.
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Review from E G (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Freshfields were exceptionally caring and kind to my mother. They looked after her like a member of their family. Any concerns were listened to attentively, her medical condition was systematically monitored.
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Current Review Score: 9.6 (9.586)

Overview of Review Score

The Review Score of 9.6 (9.586) out of 10 for Freshfields is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.811 for Freshfields is calculated as follows: ( (109 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.811
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Freshfields is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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