






Freshfields Residential Home is conveniently located in Upminster and is family owned. The majority of experienced staff, including the care manager, has worked for many years providing care with a difference to its residents.
Freshfields mission is to provide a good standard of care and to respect the resident's dignity and privacy to see people as individuals. Freshfields believe life in a care home should still be rewarding, enjoyable, sociable...
Care Provided by Freshfields
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Residential Care Fees per week depending on type of bedroom, its location and the resident's assessed level of care needs.
The price(s) shown are provided by the care home. Contact Freshfields for full pricing details and T&Cs.
Contact Freshfields to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- May Residential Homes Ltd
- Private Owned
Person in charge
- Joanne Smart(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2008
- Number of floors: 3
Room Information
- Single Rooms (4)
Visiting
- No restrictions as long as residents consent.
Parking
- Parking onsite if available. Available parking in neighbouring streets.
Freshfields Reviews (53)
Freshfields has a Review Score of 9.6 (9.586) out of 10, based on 11 reviews in the last 2 years.
Over all time Freshfields has 53 reviews.
We were recommended Freshfields by a family member and we have never been disappointed with how our mother's needs have been cared for mentally and physically and all of her health requirements and hospital appointments included. It was first stated in our interview that our mum's needs were their first priority and that has been completely executed in a first-class way. All the staff and carers welcome us with a positive attitude.
Thank you for your comments.
Mum is well-looked-after.
Always clean, clothes and hair looking neat and tidy.
Her room is always clean and tidy, bed made.
There are lots of activities, visits from the hairdresser and a regular chiropodist.
We are very happy with Mum's care.
Thank you for your kind comments.
I usually join Mum for lunch and we're always offered tea and cake in the afternoon.
It's always clean and tidy.
Also at the moment, the lounge is being redecorated.
Thank you for your kind comments.
All care at Freshfields have always shown a helpful, kind and understanding of care needed for the frail elderly.
Honest and friendly staff.
Thank you for your comments.
Our mum has been a resident at Freshfields for almost 5 years and has been content and happy. For 3 to 4 years she has enjoyed an excellent lifestyle and participated in all activities and facilities. She is now approaching final stages of dementia and unable to participate as she has in past years. Even so, the staff and management support her every need and it is a huge relief to know she is cared for so well.
Thank you for your feedback, which we as a team at Freshfieds really appreciate.
The fact that the management and staff are not always changing speaks volumes. Probably the best accolade I can give is that if I personally need care have accommodation in the future, I would be very happy to go to Freshfields.
Thank you for your feedback, which we are delighted to share with the team at Freshfields. They all work hard to create a great environment for people to live and work.
Mum chose Freshfields herself and has been cared for there for nearly 6 years now. Many of the staff have been there longer so those caring for her know her well, treating her with respect and dignity as her capabilities diminish. Knowing that Mum is looked after 24/7 by such a great team gives us kids peace of mind.
Thank you for your review and feedback. These kind comments will be shared with our amazing team. It is our pleasure to be able to care for residents and where has the time gone, 6 years already.
I have always found the staff at Freshfields are very friendly and polite and welcoming. My sister being a resident has always been satisfied living there. So if she is happy, so am I.
Thank you for your comments. We welcome feedback.
My mother has now been at Freshfields for a year and is very content and settled. She now even refers to it as home. When visiting I am always made to feel very welcome, the staff and management are very friendly and always willing to discuss mum whenever asked. I would recommend Freshfields to others.
The staff at Freshfields are all welcoming, friendly and extremely caring towards my mother. They give me peace of mind as I know my mum is fed, warm and well cared for. They are all pleasant all the time. Thank you.
Thank you for your review, your kind words will be passed on to the staff.
The staff at Freshfields are excellent they all know her name and where she is when we visit.
Mum loves the dinners and her only complaint is about the pudding. If that is her only complaint I know I have nothing to worry about.
Thank you for taking the time to provide feedback on our home, Freshfields.
I find management and staff to be caring, friendly and kind. The staff place pride in all areas, very responsive and attentive to the residents' needs and the relatives. I have total trust and confidence that my mum is being cared for at a high standard. Observed by myself, my brother and friends. I am satisfied that my mum's needs and any problems have been dealt with swiftly, efficiently and caringly. Freshfields communicate well with myself and vice versa.
On behalf of all the team at Freshfields, we thank you for your review. We appreciate you taking time to give feedback.
We often arrive unannounced, are always offered refreshments and each member of staff knows where Mum is, how she is and if there are concerns.
At 95 years old, we all appreciate the fact Mum is enjoying a new chapter of life in a safe and caring environment, amongst new friends.
On behalf of all the fantastic team at Freshfields, we thank you for your kind comments.
I cannot find a single fault with the care given to my aunt at Freshfields. She was very happy and content there. Relatives were always welcomed at any time and also looked after.
We thank you for your taking the time to write this review. Your kind comments will be shared within the team and are much appreciated.
All of her needs were met and medical issues taken care of. The meals are of a very good standard and snacks and drinks are available to residents and visitors at all times.
There are morning and afternoon activities for residents. The outside space is well kept and it was good to see that the residents make good use of the garden in the summer months.
My aunt was always well dressed and her clothes were spotlessly clean. Freshfields is a very caring and efficiently run residential home.
We thank you for your review and kind words, which we shall share with the team at Freshfields
When visiting Mum we always feel we are entering her home and NOT a care home.
She is treated as an individual, with all her needs met.
All staff are dedicated and caring, constantly interacting with residents and visitors.
We are always kept informed promptly if there has been any change in Mum's care. Mum has now been a resident for over a year, she loves it.
It is great to have peace of mind that she is well looked after in a caring, clean, secure establishment. When visiting Mum we always feel part of the Freshfield family.
On behalf of all the team at Freshfields, whom together make it a special caring home. We thank you for your feedback and kind words.
We were very warmly welcomed by a member of staff and, as always, offered a tray of coffee/tea with biscuits or cake.
The care home smelt pleasant, is very homely, friendly and all residents we saw seemed well-cared for and appreciated.
The mealtime was well organised with all residents encouraged to eat and drink and sat on small tables of four where some friendships had obviously been formed.
Our Godmother seems very happy, content and well-cared for by caring, friendly staff. Just what she wanted.
My Aunty has been at Freshfields for 8 months having made her own decision to become a resident. She is very happy there and when we visit we are impressed by the whole atmosphere - the warm welcome by staff, the cleanliness (and the smell - which we think is so important!) and the general feeling that we get. We were delighted to have been invited to dine with Aunty a few weeks ago and thoroughly enjoyed ourselves!
My mother has been confined to her bed mostly since August. She has lived at Freshfields for 12 years. The manager arranged for her to have a special bed and cushion within days of her being in bed. She receives very good care from staff who are kind and caring. She is fed with food prepared by the kitchen that she is able to digest easily. I can only speak very highly of all that has been put in place to make her comfortable. a truly caring and efficiently run residential home.
The staff at Freshfields were exceptionally caring and kind to my mother. They looked after her like a member of their family. Any concerns were listened to attentively, her medical condition was systematically monitored.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 November 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Freshfields.
There are no upcoming events for Freshfields.
Awards / Recognitions (2)
- 15 Feb 2016Recipient: Freshfields
- 01 Feb 2015Recipient: Freshfields
Accreditations
There are no accreditations posted yet for Freshfields.
Meet the Team (0)
There are no Team Members posted yet.
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