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Shirley Church Road, Shirley, Croydon, CR9 5AL
View full details of Hall GrangeLatest Reviews for Hall Grange
01 January 2026
My dad spent just under 3 years at Hall Grange, having moved in shortly after my mum died. We visited lots of care homes at the time and Hall Grange was by far the nicest and best option; it's clean, residents are encouraged to be as independent as possible, there are nice communal areas and gardens so they aren't confined to their rooms, staff are always on hand (not hiding away as I saw in many places). The senior staff were so friendly and compassionate at what was a difficult time for us both and made an agonising decision for me slightly easier. Dad was made to feel at home immediately and encouraged to participate in activities. I was allowed to visit at almost any time, take in food and join him for meals. As his mental and then physical health deteriorated over time, the staff stepped in to do more and more for him with kindness and a desire to maintain his dignity. I was always kept up-to-date on his condition. I couldn't have hoped for better.
18 December 2025
Mum has been more than happy staying at Hall Grange, which is reassuring for me. Plus Mum has joined in with all the activities and enjoyed them thoroughly. The staff are amazing, they are always willing to help with anything and always smiling and happy.
01 December 2025
My mother enjoyed living at Hall Grange and liked some of the entertainment and loved the staff. Our Mum experienced the very best care and was treated with the utmost dignity during her time at Hall Grange. The staff went above and beyond to encourage my Mum to eat, drink and take her medication. Our family appreciated everything that was done for Mum.
06 November 2025
Very warm and pleasant greeting from members of staff. Room was fine. Carers were extremely kind, understanding and polite. Generally food was ok. The outside area was kept well. Lots of enjoyment in the garden, walking through the wilderness area so pleasant. Many thanks.
03 October 2025
I with my two sons looked at Hall Grange (having seen several others) for my wife who suffers from dementia, and we were all thoroughly impressed by it including the gardens, the Wilderness and the area adapted for those suffering from dementia. We all agreed it was the place for my wife, and she is now there, and it has more than lived up to our expectations. It is always very clean, airy and extremely well kept with large well furnished bedrooms. The care staff are vigilant and go out of their way to care for the residents are cheerful, informed and helpful, and I visit virtually every day. It is extremely well run with attention to detail and the set up with the main sitting area adjacent to the dining areas together with alcoves with armchairs encourages the residents to mix and eat together thus providing motivation. There is a good range of activities diverse in nature. However, I do feel there may well be a slight lack of communication to individual residents as to when and what is taking place for many residents I suspect do not read the notice board.
03 October 2025
There is always something to do. Always someone to talk to. Garden is beautiful to sit in. Staff are very good and helpful.
29 September 2025
Excellent home in ideal surroundings. The wilderness is lovely & a real asset! All the staff seem lovely & very attentive, even if sometimes they are a bit stretched! Music therapy is lovely - for me as well as my wife. Other activities probably happen at times when I am not present. Obviously, in the dementia area, abilities are very limited.
09 June 2025
Overall we were happy with the care given. Although the care home is primarily Residential/Dementia it would be good if staff were fully medically trained, which would give peace of mind to both residents and their families. Activities are good, however entertainment was lacking over the weekends and Bank holidays. It would be good if staff could encourage residents (where possible) to join in the activities or even to remind them of events planned for the day.
29 May 2025
Our dad was at Hall grange from December 24 to February 25. Until his passing. Dad's care was very good carers on the whole did everything to make dad feel comfortable. The staff were very approachable and endeavoured to put right any problems we encountered.. Hall Grange is extremely clean and well maintained. Dad passed away in Hall grange and we found the staff to be so respectful and caring to us all on the very sad day that he passed. I have no hesitation in strongly recommending this lovely home.
09 May 2025
Mum's ability to live independently sadly deteriorated over night. The situation was devastating. At time of great sadness and confusion, the staff at Hall Grange were heaven sent. Mum was taken in for Respite Care immediately, and was shown great compassion, care respect and love. Hall Grange is a beautiful place, full of grace and kindness.
08 May 2025
From the minute Mum went into Hall Grange our worries ended. Mum's smile returned and as time went on, it was clear to see why, all the staff, not just her immediate carers, made efforts to care for Mum and engage with her. They all 'knew' Mum's personality and enjoyed looking after her, and Mum fed off this positive approach. Her time at Hall Grange was happy, and her passing in such a loving environment was as good as we could have wished for.
06 May 2025
Hall Grange was by far the best care home offering support for my late wife over all the other care homes my family looked at. Sadly, my wife died just under a year from admittance. During that time she received very good care although activities to improve physical fitness could have been more frequent. All the staff from management to cleaners are very effective and caring.
06 March 2025
My mother entered Hall Grange in February 2024 and was there until she passed away in October 2024. The care was excellent, mum was treated with dignity and compassion. The facilities were excellent, as was the food. Mum really liked the 'tea trolley' which came around twice a day, dispensing doughnuts and cake. All the staff were very kind and helpful and the management was excellent.
24 December 2024
My mother has been living at Hall Grange since 2016. I am exceptionally happy with the care the home gives to my mother. The staff are so very helpful and nothing is too much for them to do. The home manager is proactive, attentive and resolves concerns immediately with reassurance. My mother is 105 years old and thriving at Hall Grange with the exceptional care they provide.
18 November 2024
Called to see my cousin, we have to travel over 400 miles and can only visit once a year. We asked if a coffee could be served to us in her room and we were refused saying the tea trolley was not at that time on duty. We requested twice but no luck. At almost £7,000 per month, a coffee would have been a nice gesture.
17 October 2024
My parents were/are well cared for and the quality of the environment within the home seems to be excellent. To me, the communal dining room seems very good for ensuring that residents leave their rooms several times a day. The gardens of the home are exceptional and, I know, much appreciated.
27 September 2024
For three years the Hall Grange team provided outstanding care for my brother who suffered from early onset Parkinsons. The disease was challenging, but they patiently strived to understand him and ensure that he felt cared for and liked. The facilities were exactly what he needed, space and a magnificent outdoor area (called the Wilderness) that he loved. The whole family feel that my brother was fortunate, during his most vulnerable years, to be cared at Hall Grange, the Rose Unit deserves particular praise for where he spent most of his time.
02 August 2024
We all had a wonderful barbecue with singing from the music therapist, guests, staff, and residents. The staff made sure everyone was well fed, got people joining in, and there was even some dancing! A lovely way to spend a Friday lunchtime and afternoon.
12 July 2024
Hall Grange continues to provide superb care for my mum. She is looked after with kindness and care. We also feel support as a family. My young children love to visit several times a week and we get involved. It is a community. I feel happy that my mum is safe and well looked after.
12 July 2024
All the family is happy with the care my mother receives at Hall Grange.
Latest Reviews for Hall Grange
01 January 2026
My dad spent just under 3 years at Hall Grange, having moved in shortly after my mum died. We visited lots of care homes at the time and Hall Grange was by far the nicest and best option; it's clean, residents are encouraged to be as independent as possible, there are nice communal areas and gardens so they aren't confined to their rooms, staff are always on hand (not hiding away as I saw in many places). The senior staff were so friendly and compassionate at what was a difficult time for us both and made an agonising decision for me slightly easier. Dad was made to feel at home immediately and encouraged to participate in activities. I was allowed to visit at almost any time, take in food and join him for meals. As his mental and then physical health deteriorated over time, the staff stepped in to do more and more for him with kindness and a desire to maintain his dignity. I was always kept up-to-date on his condition. I couldn't have hoped for better.
18 December 2025
Mum has been more than happy staying at Hall Grange, which is reassuring for me. Plus Mum has joined in with all the activities and enjoyed them thoroughly. The staff are amazing, they are always willing to help with anything and always smiling and happy.
01 December 2025
My mother enjoyed living at Hall Grange and liked some of the entertainment and loved the staff. Our Mum experienced the very best care and was treated with the utmost dignity during her time at Hall Grange. The staff went above and beyond to encourage my Mum to eat, drink and take her medication. Our family appreciated everything that was done for Mum.
06 November 2025
Very warm and pleasant greeting from members of staff. Room was fine. Carers were extremely kind, understanding and polite. Generally food was ok. The outside area was kept well. Lots of enjoyment in the garden, walking through the wilderness area so pleasant. Many thanks.
03 October 2025
I with my two sons looked at Hall Grange (having seen several others) for my wife who suffers from dementia, and we were all thoroughly impressed by it including the gardens, the Wilderness and the area adapted for those suffering from dementia. We all agreed it was the place for my wife, and she is now there, and it has more than lived up to our expectations. It is always very clean, airy and extremely well kept with large well furnished bedrooms. The care staff are vigilant and go out of their way to care for the residents are cheerful, informed and helpful, and I visit virtually every day. It is extremely well run with attention to detail and the set up with the main sitting area adjacent to the dining areas together with alcoves with armchairs encourages the residents to mix and eat together thus providing motivation. There is a good range of activities diverse in nature. However, I do feel there may well be a slight lack of communication to individual residents as to when and what is taking place for many residents I suspect do not read the notice board.
03 October 2025
There is always something to do. Always someone to talk to. Garden is beautiful to sit in. Staff are very good and helpful.
29 September 2025
Excellent home in ideal surroundings. The wilderness is lovely & a real asset! All the staff seem lovely & very attentive, even if sometimes they are a bit stretched! Music therapy is lovely - for me as well as my wife. Other activities probably happen at times when I am not present. Obviously, in the dementia area, abilities are very limited.
09 June 2025
Overall we were happy with the care given. Although the care home is primarily Residential/Dementia it would be good if staff were fully medically trained, which would give peace of mind to both residents and their families. Activities are good, however entertainment was lacking over the weekends and Bank holidays. It would be good if staff could encourage residents (where possible) to join in the activities or even to remind them of events planned for the day.
29 May 2025
Our dad was at Hall grange from December 24 to February 25. Until his passing. Dad's care was very good carers on the whole did everything to make dad feel comfortable. The staff were very approachable and endeavoured to put right any problems we encountered.. Hall Grange is extremely clean and well maintained. Dad passed away in Hall grange and we found the staff to be so respectful and caring to us all on the very sad day that he passed. I have no hesitation in strongly recommending this lovely home.
09 May 2025
Mum's ability to live independently sadly deteriorated over night. The situation was devastating. At time of great sadness and confusion, the staff at Hall Grange were heaven sent. Mum was taken in for Respite Care immediately, and was shown great compassion, care respect and love. Hall Grange is a beautiful place, full of grace and kindness.
08 May 2025
From the minute Mum went into Hall Grange our worries ended. Mum's smile returned and as time went on, it was clear to see why, all the staff, not just her immediate carers, made efforts to care for Mum and engage with her. They all 'knew' Mum's personality and enjoyed looking after her, and Mum fed off this positive approach. Her time at Hall Grange was happy, and her passing in such a loving environment was as good as we could have wished for.
06 May 2025
Hall Grange was by far the best care home offering support for my late wife over all the other care homes my family looked at. Sadly, my wife died just under a year from admittance. During that time she received very good care although activities to improve physical fitness could have been more frequent. All the staff from management to cleaners are very effective and caring.
06 March 2025
My mother entered Hall Grange in February 2024 and was there until she passed away in October 2024. The care was excellent, mum was treated with dignity and compassion. The facilities were excellent, as was the food. Mum really liked the 'tea trolley' which came around twice a day, dispensing doughnuts and cake. All the staff were very kind and helpful and the management was excellent.
24 December 2024
My mother has been living at Hall Grange since 2016. I am exceptionally happy with the care the home gives to my mother. The staff are so very helpful and nothing is too much for them to do. The home manager is proactive, attentive and resolves concerns immediately with reassurance. My mother is 105 years old and thriving at Hall Grange with the exceptional care they provide.
18 November 2024
Called to see my cousin, we have to travel over 400 miles and can only visit once a year. We asked if a coffee could be served to us in her room and we were refused saying the tea trolley was not at that time on duty. We requested twice but no luck. At almost £7,000 per month, a coffee would have been a nice gesture.
17 October 2024
My parents were/are well cared for and the quality of the environment within the home seems to be excellent. To me, the communal dining room seems very good for ensuring that residents leave their rooms several times a day. The gardens of the home are exceptional and, I know, much appreciated.
27 September 2024
For three years the Hall Grange team provided outstanding care for my brother who suffered from early onset Parkinsons. The disease was challenging, but they patiently strived to understand him and ensure that he felt cared for and liked. The facilities were exactly what he needed, space and a magnificent outdoor area (called the Wilderness) that he loved. The whole family feel that my brother was fortunate, during his most vulnerable years, to be cared at Hall Grange, the Rose Unit deserves particular praise for where he spent most of his time.
02 August 2024
We all had a wonderful barbecue with singing from the music therapist, guests, staff, and residents. The staff made sure everyone was well fed, got people joining in, and there was even some dancing! A lovely way to spend a Friday lunchtime and afternoon.
12 July 2024
Hall Grange continues to provide superb care for my mum. She is looked after with kindness and care. We also feel support as a family. My young children love to visit several times a week and we get involved. It is a community. I feel happy that my mum is safe and well looked after.
12 July 2024
All the family is happy with the care my mother receives at Hall Grange.