Hall Grange

Shirley Church Road, Shirley, Croydon CR9 5AL
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9.6 59 Reviews
  • Hall Grange, Croydon
Hall Grange, in Shirley, Croydon, offers a person-centred service for residents with old age related care needs within a spacious and comfortable interior that makes the most of carers' skills and talents. Hall Grange offers residential and dementia care for up to 86 older people.

Located three miles east of Croydon town centre, Hall Grange has an excellent local reputation, with relatives and volunteers involved in events and activities at the home. Residents also benefit from access to MHA The Wilderness, a seven acre nature reserve at the back of Hall Grange, where they can get involved in green activities including planting, creating homes for wildlife and bird watching.

Award-winning music therapy is provided by a specially trained Music Therapist, with singing and the playing of simple percussion instruments in group or one-to-one sessions. This is particularly beneficial to residents living with dementia, helping to reduce signs of distress, improve communication and alleviate isolation.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1692 – £1831
  • Self-Funded Residential Dementia Care: £1749 – £1878

These prices are only a guideline, please contact Hall Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abiodun Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with ensuite Wet Room (86)

Hall Grange Reviews (59)

Total of 59, showing 1-20
9.6

Hall Grange has a Review Score of 9.6 (9.634) out of 10, based on 25 reviews in the last 2 years. Over all time Hall Grange has 59 reviews.

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Review from E C (Daughter of Resident) published on 9 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we were happy with the care given. Although the care home is primarily Residential/Dementia it would be good if staff were fully medically trained, which would give peace of mind to both residents and their families.


Activities are good, however entertainment was lacking over the weekends

and Bank holidays. It would be good if staff could encourage residents (where possible) to join in the activities or even to remind them of events planned for the day.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for your feedback and kind words about the care provided. We're glad to hear you were happy overall with the experience.

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Review from Veronica H (Daughter of Resident) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was at Hall grange from December 24 to February 25. Until his passing. Dad's care was very good carers on the whole did everything to make dad feel comfortable. The staff were very approachable and endeavoured to put right any problems we encountered.. Hall Grange is extremely clean and
well maintained. Dad passed away in Hall grange and we found the staff to be so respectful and caring to us all on the very sad day that he passed. I have no hesitation in strongly recommending this lovely home.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It was our privilege to care for your dad, and we're glad to know our team was able to support you and your family during such a difficult time.

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Review from Annie K (Daughter of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's ability to live independently sadly deteriorated over night. The situation was devastating. At time of great sadness and confusion, the staff at Hall Grange were heaven sent. Mum was taken in for Respite Care immediately, and was shown great compassion, care respect and love. Hall Grange is a
beautiful place, full of grace and kindness.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for your heartfelt words. We're deeply touched and privileged to have supported your mum during such a difficult time. It means so much to know we made a difference.

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Review from Grant B (Son of Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute Mum went into Hall Grange our worries ended. Mum's smile returned and as time went on, it was clear to see why, all the staff, not just her immediate carers, made efforts to care for Mum and engage with her. They all 'knew' Mum's personality and enjoyed looking after her, and Mum fed
off this positive approach. Her time at Hall Grange was happy, and her passing in such a loving environment was as good as we could have wished for.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your kind words - it means a great deal to us. We're truly honoured to have cared for your mum and to have brought comfort to your family.

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Review from D B (Husband of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hall Grange was by far the best care home offering support for my late wife over all the other care homes my family looked at. Sadly, my wife died just under a year from admittance. During that time she received very good care although activities to improve physical fitness could have been more frequent.
All the staff from management to cleaners are very effective and caring.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for your kind words and valuable feedback. We're truly sorry for your loss and are honoured to have supported your wife during her time with us. Your comment about activities has been noted and will be taking on board as we continue to improve our care.

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Review from Maria J (Daughter of Resident) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A MASSIVE THANK YOU to all the staff at Hall Grange Shirley Church Rd Croydon...... From start to finish all the staff were so helpful to me . As I am new to this looking after my mum ...manageress showed us around and made us so welcome and able to bring mum back for her assessment. The carers help
me fill in forms and mum able to check out room too. She sat in there with my daughter and had a cuppa. Mum was not willing to stay but after the 1st day she was settled. Great team work from the team... mum would laugh about with them and was a joy to see her so happy They were a dream team and work together so well . Other teams were also lovely . But forgot their names . Mum was only going to stay 1 week and stayed 4 weeks . I'm so happy we choice for her to stay while we were doing work on her bedroom .she just couldn't cope with the workmen and dusty house .
I will definitely be booking mum in when we have our summer holiday . Peace of mind that she is happy too

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your lovely message. We're so pleased to hear that your mum felt happy and settled with us. It truly means a lot to the whole team.

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Review from A J (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Hall Grange in February 2024 and was there until she passed away in October 2024.
The care was excellent, mum was treated with dignity and compassion.
The facilities were excellent, as was the food. Mum really liked the 'tea trolley' which came around twice a day, dispensing doughnuts
and cake. All the staff were very kind and helpful and the management was excellent.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your kind and thoughtful words. It means a great deal to hear that your mother's time at Hall Grange was comfortable and filled with care and compassion. We are pleased to know that the care team treated her with the dignity and compassion she deserved. Your feedback is very much appreciated.

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Review from Graham D (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Hall Grange since 2016. I am exceptionally happy with the care the home gives to my mother. The staff are so very helpful and nothing is too much for them to do. The home manager is proactive, attentive and resolves concerns immediately with reassurance. My mother is 105
years old and thriving at Hall Grange with the exceptional care they provide.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for sharing your wonderful feedback about Hall Grange and the care your mother receives. It's heartwarming to hear how happy and thriving your 105-year-old mother is under the exceptional care provided by the team. Your kind words about our care home's efforts truly mean a lot to us. Thank you again for your thoughtful message.

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Review from Dorothy W (Cousin of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Called to see my cousin, we have to travel over 400 miles and can only visit once a year. We asked if a coffee could be served to us in her room and we were refused saying the tea trolley was not at that time on duty. We requested twice but no luck. At almost £7,000 per month, a coffee would have been
a nice gesture.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for reaching out to share your experience during your visit to see your cousin, and for taking my call thereafter. I greatly appreciate the effort it takes to travel such a long distance, and I am sorry to hear that your request for a coffee was not fulfilled. After reviewing your feedback, it seems there may have been a misunderstanding or miscommunication with our team regarding your request. The team reassured me that they aim to accommodate special requests whenever possible, especially for visiting family members. I sincerely apologize that this did not happen during your visit and for any disappointment this caused. I have shared your concerns with the team to ensure we can prevent such situations in the future. Please feel free to contact me directly if you would like to discuss this further.

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Review from J H (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were/are well cared for and the quality of the environment within the home seems to be excellent. To me, the communal dining room seems very good for ensuring that residents leave their rooms several times a day. The gardens of the home are exceptional and, I know, much appreciated.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your kind feedback about our care home. We are delighted to hear that your parents have been well cared for and that you find the environment to be of high quality. We value your feedback very much. Thank you.

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Review from Richard N (Brother of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For three years the Hall Grange team provided outstanding care for my brother who suffered from early onset Parkinsons. The disease was challenging, but they patiently strived to understand him and ensure that he felt cared for and liked. The facilities were exactly what he needed, space and a magnificent
outdoor area (called the Wilderness) that he loved. The whole family feel that my brother was fortunate, during his most vulnerable years, to be cared at Hall Grange, the Rose Unit deserves particular praise for where he spent most of his time.

Reply from Abi Williams, Home Manager at Hall Grange

I would like to sincerely thank you for the care home recommendation you gave us. We appreciate the time you took to share your insight and experience, and it has provided us with peace of mind knowing that we are considered a place that comes so highly recommended.

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Review from S G (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We all had a wonderful barbecue with singing from the music therapist, guests, staff, and residents. The staff made sure everyone was well fed, got people joining in, and there was even some dancing! A lovely way to spend a Friday lunchtime and afternoon.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for sharing the delightful feedback. It's wonderful to hear that everyone had such a great time at the barbecue, your feedback is very much appreciated.

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Review from E F (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hall Grange continues to provide superb care for my mum. She is looked after with kindness and care. We also feel support as a family. My young children love to visit several times a week and we get involved. It is a community. I feel happy that my mum is safe and well looked after.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for being a part of our community and for sharing your positive experience, it is very much appreciated.

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Review from Dee M (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family is happy with the care my mother receives at Hall Grange.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for your kind recommendation. We're delighted to hear that Hall Grange continues to provide superb care for your mum. It's heart-warming to know that our residents are looked after with kindness and care, and that you feel supported as a family.

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Review from B P (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very friendly, helpful staff/volunteers, lovely atmosphere.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for taking the time to review our care home. Your feedback means a lot to us. We're committed to providing the best possible care and will continue to strive for excellence based on your valuable input.

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Review from J H (Resident) assisted by family/friend published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy it here. The staff are friendly and kind. The food is good.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you so much for taking the time to review our care home. Your feedback means a lot to us. We're committed to providing the best possible care and will continue to strive for excellence based on your valuable input.

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Review from V F (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here since August 2023, transferred from hospital. Dad is very well cared for and we as a family love all the daily activities and Dad's meals are always in the dining room with familiar faces. Dad always seems pleased to see us and if unhappy will speak up and care managers are always
happy to solve any issues.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for taking the time to review our Home, and thank you for a wonderful comment.

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Review from H T (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely. Have always treated my mum with care, patience and respect. Could do with a few more activities. Sometimes the noise of the personal alarms gets to be wearing. Couldn't fault the care given by the staff though who are always kind and approachable even when it is not always easy. Food
is well cooked and tasty.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home and thank you for your valuable feedback. This enables us to strive to further improve the quality of service provision to our residents.

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Review from A M (Niece of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the environment and the care that my aunt received at Hall Grange to be excellent.
She always comments on the quality of the food and how her dietary requirements are met when I visit her. She really enjoys the activities provided.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.

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Review from B S (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care a Hall Grange is excellent. Residents are spoken to with kindness even when just passing by in the corridor. Nothing is too much trouble for the staff. There is a lovely 'feel' to Hall Grange. The community hub is a great place and my mum now has more company than she has had for years. Great
range of activities, something to interest everyone I would think.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation, I am pleased that we were able to meet your expectations.

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Hall Grange is calculated as follows: ( (211 Excellents x 5) + (69 Goods x 4) + (16 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 298 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hall Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Abiodun

Abiodun Williams

Job Title: Home Manager

Joined: 2016

Abiodun Williams is the Home Manager at Hall Grange with over 20 years health and social care experience.

Frequently Asked Questions about Hall Grange

What types of Care is Hall Grange registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hall Grange have?

There are 86 Single Rooms.

What are the Facilities & Services at Hall Grange?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hall Grange to the centre of Croydon?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hall Grange to verify any information. View our terms and conditions. Hall Grange has an Enhanced Service - more info.