Hall Grange

Shirley Church Road, Shirley, Croydon CR9 5AL
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9.7 66 Reviews
  • Hall Grange, Croydon
Hall Grange, in Shirley, Croydon, offers a person-centred service for residents with old age related care needs within a spacious and comfortable interior that makes the most of carers' skills and talents. Hall Grange offers residential and dementia care for up to 86 older people.

Located three miles east of Croydon town centre, Hall Grange has an excellent local reputation, with relatives and volunteers involved in events and activities at the home. Residents also benefit from access to MHA The Wilderness, a seven acre nature reserve at the back of Hall Grange, where they can get involved in green activities including planting, creating homes for wildlife and bird watching.

Award-winning music therapy is provided by a specially trained Music Therapist, with singing and the playing of simple percussion instruments in group or one-to-one sessions. This is particularly beneficial to residents living with dementia, helping to reduce signs of distress, improve communication and alleviate isolation.
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Care Provided by Hall Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1792 – £1939
  • Self-Funded Residential Dementia Care: £1852 – £1989
Contact Hall Grange to confirm what's included and receive a personalised quote based on your needs.

Contact Hall Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hall Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Abiodun Williams (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Hall Grange Reviews (66)

9.7

Hall Grange has a Review Score of 9.7 (9.667) out of 10, based on 27 reviews in the last 2 years.
Over all time Hall Grange has 66 reviews.

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Review from L P (Daughter of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been at Hall Grange for 18 months now. We moved him to be closer to me.


He is very well looked after and all the staff are kind, friendly, respectful and patient with him. The food has improved since he arrived and his favourite of scampi is made especially for him.


The activities

programme is brilliant and the girls work hard to think of new things to do. Bingo, crafting, music, karaoke, quizzes, cooking and themed celebrations. Dad particularly likes cheese and wine and Fun Friday. There are drink making facilities for visitors in The Hub .


His room has a wonderful view of The Wilderness. There is a large patio and seating area for warmer days. The purpose built building is spacious, airy and full of light. It gives me piece of mind that he is well cared for. Any maintenance issues are dealt with quickly. The staff are a good support for me too. Thank you.

Reply from Abi Williams, Home Manager at Hall GrangeThank you for your lovely review. We are so pleased to hear that your father is happy and well cared for at Hall Grange. Our team work very hard to create a warm and supportive environment, and it's wonderful to know that the activities, food (especially the scampi), and surroundings are making a positive difference. Your kind words mean a lot to us, and we are always here to support both your father and your family.
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Review from Kevin P (Son of Resident) published on 1 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent just under 3 years at Hall Grange, having moved in shortly after my mum died. We visited lots of care homes at the time and Hall Grange was by far the nicest and best option; it's clean, residents are encouraged to be as independent as possible, there are nice communal areas and gardens
so they aren't confined to their rooms, staff are always on hand (not hiding away as I saw in many places). The senior staff were so friendly and compassionate at what was a difficult time for us both and made an agonising decision for me slightly easier. Dad was made to feel at home immediately and encouraged to participate in activities. I was allowed to visit at almost any time, take in food and join him for meals. As his mental and then physical health deteriorated over time, the staff stepped in to do more and more for him with kindness and a desire to maintain his dignity. I was always kept up-to-date on his condition. I couldn't have hoped for better.
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Review from Maria J (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been more than happy staying at Hall Grange, which is reassuring for me. Plus Mum has joined in with all the activities and enjoyed them thoroughly. The staff are amazing, they are always willing to help with anything and always smiling and happy.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your kind words. We're really pleased to hear that your mum is happy at Hall Grange and enjoying the activities. Your feedback means a lot to the team, and I'll be sure to share your lovely comments with them.
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Review from Caroline B (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother enjoyed living at Hall Grange and liked some of the entertainment and loved the staff. Our Mum experienced the very best care and was treated with the utmost dignity during her time at Hall Grange. The staff went above and beyond to encourage my Mum to eat, drink and take her medication.
Our family appreciated everything that was done for Mum.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your heartfelt message. It means a great deal to us to know that your mum felt cared for and supported at Hall Grange. She was truly loved by the team, and we're grateful for the trust your family placed in us. Please know we're thinking of you all.
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Review from F C (Wife of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very warm and pleasant greeting from members of staff. Room was fine. Carers were extremely kind, understanding and polite. Generally food was ok. The outside area was kept well. Lots of enjoyment in the garden, walking through the wilderness area so pleasant. Many thanks.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your kind feedback. We're delighted to hear you felt welcomed and well cared for by our team, and that you enjoyed the room and garden areas. We appreciate your comments about the food and will continue to work on improving wherever we can. It was a pleasure having you with us, and we hope to welcome you again soon.
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Review from William B (Husband of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I with my two sons looked at Hall Grange (having seen several others) for my wife who suffers from dementia, and we were all thoroughly impressed by it including the gardens, the Wilderness and the area adapted for those suffering from dementia. We all agreed it was the place for my wife, and she is
now there, and it has more than lived up to our expectations. It is always very clean, airy and extremely well kept with large well furnished bedrooms. The care staff are vigilant and go out of their way to care for the residents are cheerful, informed and helpful, and I visit virtually every day. It is extremely well run with attention to detail and the set up with the main sitting area adjacent to the dining areas together with alcoves with armchairs encourages the residents to mix and eat together thus providing motivation. There is a good range of activities diverse in nature. However, I do feel there may well be a slight lack of communication to individual residents as to when and what is taking place for many residents I suspect do not read the notice board.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your kind words and for sharing your experience. We're delighted that Hall Grange has lived up to your expectations and that your wife is settling in well. It's wonderful to hear your appreciation for the staff, environment, and activities. We also take note of your point about communication, and we'll look at ways to ensure residents are kept more personally informed about what's happening day to day.
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Review from Joyce D (Resident) assisted by family/friend published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always something to do.
Always someone to talk to.
Garden is beautiful to sit in.
Staff are very good and helpful.
Reply from Abi Williams, Home Manager at Hall GrangeThank you for your lovely feedback. We're so pleased you enjoy the activities, the garden, and the support from our team. It means a lot to us to know you feel happy and well cared for.
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Review from J S (Husband of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home in ideal surroundings. The wilderness is lovely & a real asset! All the staff seem lovely & very attentive, even if sometimes they are a bit stretched!
Music therapy is lovely - for me as well as my wife. Other activities probably happen at times when I am not present. Obviously, in
the dementia area, abilities are very limited.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your kind words and thoughtful feedback. We're delighted you and your wife enjoy the home, the surroundings, and especially the music therapy. Your comments mean a lot to the team, and we'll continue doing our best to support you both.
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Review from E C (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we were happy with the care given. Although the care home is primarily Residential/Dementia it would be good if staff were fully medically trained, which would give peace of mind to both residents and their families.


Activities are good, however entertainment was lacking over the weekends

and Bank holidays. It would be good if staff could encourage residents (where possible) to join in the activities or even to remind them of events planned for the day.
Reply from Abi Williams, Home Manager at Hall GrangeThank you for your feedback and kind words about the care provided. We're glad to hear you were happy overall with the experience.
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Review from Veronica H (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was at Hall grange from December 24 to February 25. Until his passing. Dad's care was very good carers on the whole did everything to make dad feel comfortable. The staff were very approachable and endeavoured to put right any problems we encountered.. Hall Grange is extremely clean and
well maintained. Dad passed away in Hall grange and we found the staff to be so respectful and caring to us all on the very sad day that he passed. I have no hesitation in strongly recommending this lovely home.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your kind words. We're truly grateful you took the time to share your experience. It was our privilege to care for your dad, and we're glad to know our team was able to support you and your family during such a difficult time.
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Review from Annie K (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's ability to live independently sadly deteriorated over night. The situation was devastating. At time of great sadness and confusion, the staff at Hall Grange were heaven sent. Mum was taken in for Respite Care immediately, and was shown great compassion, care respect and love. Hall Grange is a
beautiful place, full of grace and kindness.
Reply from Abi Williams, Home Manager at Hall GrangeThank you for your heartfelt words. We're deeply touched and privileged to have supported your mum during such a difficult time. It means so much to know we made a difference.
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Review from Grant B (Son of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute Mum went into Hall Grange our worries ended. Mum's smile returned and as time went on, it was clear to see why, all the staff, not just her immediate carers, made efforts to care for Mum and engage with her. They all 'knew' Mum's personality and enjoyed looking after her, and Mum fed
off this positive approach. Her time at Hall Grange was happy, and her passing in such a loving environment was as good as we could have wished for.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your kind words - it means a great deal to us. We're truly honoured to have cared for your mum and to have brought comfort to your family.
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Review from D B (Husband of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hall Grange was by far the best care home offering support for my late wife over all the other care homes my family looked at. Sadly, my wife died just under a year from admittance. During that time she received very good care although activities to improve physical fitness could have been more frequent.
All the staff from management to cleaners are very effective and caring.
Reply from Abi Williams, Home Manager at Hall GrangeThank you for your kind words and valuable feedback. We're truly sorry for your loss and are honoured to have supported your wife during her time with us. Your comment about activities has been noted and will be taking on board as we continue to improve our care.
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Review from A J (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother entered Hall Grange in February 2024 and was there until she passed away in October 2024.
The care was excellent, mum was treated with dignity and compassion.
The facilities were excellent, as was the food. Mum really liked the 'tea trolley' which came around twice a day, dispensing doughnuts
and cake. All the staff were very kind and helpful and the management was excellent.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your kind and thoughtful words. It means a great deal to hear that your mother's time at Hall Grange was comfortable and filled with care and compassion. We are pleased to know that the care team treated her with the dignity and compassion she deserved. Your feedback is very much appreciated.
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Review from Graham D (Son of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living at Hall Grange since 2016. I am exceptionally happy with the care the home gives to my mother. The staff are so very helpful and nothing is too much for them to do. The home manager is proactive, attentive and resolves concerns immediately with reassurance. My mother is 105
years old and thriving at Hall Grange with the exceptional care they provide.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for sharing your wonderful feedback about Hall Grange and the care your mother receives. It's heartwarming to hear how happy and thriving your 105-year-old mother is under the exceptional care provided by the team. Your kind words about our care home's efforts truly mean a lot to us. Thank you again for your thoughtful message.
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Review from Dorothy W (Cousin of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Called to see my cousin, we have to travel over 400 miles and can only visit once a year. We asked if a coffee could be served to us in her room and we were refused saying the tea trolley was not at that time on duty. We requested twice but no luck. At almost £7,000 per month, a coffee would have been
a nice gesture.
Reply from Abi Williams, Home Manager at Hall GrangeThank you for reaching out to share your experience during your visit to see your cousin, and for taking my call thereafter. I greatly appreciate the effort it takes to travel such a long distance, and I am sorry to hear that your request for a coffee was not fulfilled. After reviewing your feedback, it seems there may have been a misunderstanding or miscommunication with our team regarding your request. The team reassured me that they aim to accommodate special requests whenever possible, especially for visiting family members. I sincerely apologize that this did not happen during your visit and for any disappointment this caused. I have shared your concerns with the team to ensure we can prevent such situations in the future. Please feel free to contact me directly if you would like to discuss this further.
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Review from J H (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were/are well cared for and the quality of the environment within the home seems to be excellent. To me, the communal dining room seems very good for ensuring that residents leave their rooms several times a day. The gardens of the home are exceptional and, I know, much appreciated.
Reply from Abi Williams, Home Manager at Hall GrangeThank you so much for your kind feedback about our care home. We are delighted to hear that your parents have been well cared for and that you find the environment to be of high quality. We value your feedback very much. Thank you.
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Review from Richard N (Brother of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
For three years the Hall Grange team provided outstanding care for my brother who suffered from early onset Parkinsons. The disease was challenging, but they patiently strived to understand him and ensure that he felt cared for and liked. The facilities were exactly what he needed, space and a magnificent
outdoor area (called the Wilderness) that he loved. The whole family feel that my brother was fortunate, during his most vulnerable years, to be cared at Hall Grange, the Rose Unit deserves particular praise for where he spent most of his time.
Reply from Abi Williams, Home Manager at Hall GrangeI would like to sincerely thank you for the care home recommendation you gave us. We appreciate the time you took to share your insight and experience, and it has provided us with peace of mind knowing that we are considered a place that comes so highly recommended.
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Review from S G (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We all had a wonderful barbecue with singing from the music therapist, guests, staff, and residents. The staff made sure everyone was well fed, got people joining in, and there was even some dancing! A lovely way to spend a Friday lunchtime and afternoon.
Reply from Abi Williams, Home Manager at Hall GrangeThank you for sharing the delightful feedback. It's wonderful to hear that everyone had such a great time at the barbecue, your feedback is very much appreciated.
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Review from E F (Daughter of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hall Grange continues to provide superb care for my mum. She is looked after with kindness and care. We also feel support as a family. My young children love to visit several times a week and we get involved. It is a community. I feel happy that my mum is safe and well looked after.
Reply from Abi Williams, Home Manager at Hall GrangeThank you for being a part of our community and for sharing your positive experience, it is very much appreciated.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Hall Grange is calculated as follows: ( (230 Excellents x 5) + (75 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 321 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hall Grange is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Abiodun

Abiodun Williams

Job Title: Home Manager Joined: 2016

Abiodun Williams is the Home Manager at Hall Grange with over 20 years health and social care experience.

Frequently Asked Questions about Hall Grange

What types of Care is Hall Grange registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hall Grange have?

There are 86 Single Rooms.

What are the Facilities & Services at Hall Grange?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hall Grange to the centre of Croydon?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hall Grange to verify any information. View our terms and conditions. Hall Grange has an Enhanced Service - more info.