Hall Grange, in Croydon, offers a person-centred service for residents with old age related care needs, within a spacious and comfortable interior that makes the most of carers' skills and talents.
All rooms are en-suite and suit the providers' aims of supporting dignity and independence amongst those with care needs, with a nurse call system in place for whenever the attention of professionals is needed.
Each resident has their own key worker who works to understand personal needs and makes sure care provision remains updated to current requirements.
Group: MHA (Methodist Homes)
Local Authority / Social Services: London Borough of Croydon Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 86 Service Users
Registered Care Categories*: Old Age
Single Rooms: 86
Rooms with ensuite WC: 45
Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Hall Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Hall Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.738 for Hall Grange is calculated as follows: ( (63 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.738
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.349 Points relating to the number of positive Reviews for Hall Grange is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 6 Reviews ÷ 17.2 Target = 0.349
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hall Grange has a Review Score of 9.1 (9.087) from 7 Reviews
Review submitted from a Postal Card by Roger R (Relative of Resident) on Thursday 5 April 2018.
Very sympathetic to residents needs.
How likely would you be to recommend Hall Grange? Extremely Likely
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Abi Williams, Home Manager at Hall Grange responded to this review on 05 Apr 2018:
Thank you for your feedback and compliments.
Review submitted from a Postal Card by J L (Daughter of Resident) on Tuesday 13 March 2018. Relates to January 2018.
Our overall experience of the home was very positive.
My mother was cared for kindly and well and her rights and thoughts attended in a positive what.
Communication with the home for relatives could be improved with more obvious and easier ways of getting information and feedback for those living further away from their relative.
We have recommended the home to others. Positive, warm atmosphere with kind, caring staff, generally good staff levels.
A front reception desk (staffed) would improve the safety and welcome to the home.
How likely would you be to recommend Hall Grange? Extremely Likely
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Abi Williams, Home manager at Hall Grange responded to this review on 17 Mar 2018:
Thank you very much for your feedback, I am glad mum enjoyed her stay with us, we value this a great deal, we will use it for the development of our service.
Review submitted from a Postal Card by C S (Niece of Resident) on Friday 9 March 2018. Relates to February 2018.
From the moment we entered the home, we were bowled over. I visited twice a week over a fortnight and then moved my uncle in.
Every time, all the residents had smiles on their faces, looked stimulated and well cared for and were eager to come and introduce themselves and nothing was too much trouble.
The buildings are newly built and the standard of furnishings is high. Ensuite rooms, large windows, reclining chairs.
It is easy to make it feel homely.
Lovely gardens, sitting rooms and a good programme of activities. I believe my uncle will be extremely happy and he's settled in very quickly.
How likely would you be to recommend Hall Grange? Extremely Likely
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Abi Williams, Home manager at Hall Grange responded to this review on 17 Mar 2018:
Thank you very much for your feedback, we value this a great deal, we will use it for the development of our service.
Review submitted from a Website Submission by Juliet H (Daughter of Resident) on Friday 11 August 2017. Relates to July 2017.
Over the years mother was a resident I witnessed the Staff's extraordinary care, patience, humour and grace in providing for her well-being.
I am grateful too that mother was able to experience the newly built wing with it's light filled rooms, new technology and beautiful garden.
How likely would you be to recommend Hall Grange? Extremely Likely
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Review submitted from a Website Submission by Christine C (Daughter of Resident) on Thursday 10 August 2017. Relates to July 2017.
"This is your Mother's home...." was a repeated and a reassuring response to questions and suggestions about mum's care at Hall Grange. It exemplifies their code of conduct which puts the residents first.
Over the course of four years, my mother was fortunate to be cared for and nurtured by the kindest, professional staff. She was always treated with dignity and respect, even when a sprinkling of good humour was needed.
How likely would you be to recommend Hall Grange? Extremely Likely
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Review submitted from a Postal Card by G S (Relative of Resident) on Wednesday 14 June 2017. Relates to May 2017.
I would like to thank all at Hall Grange for their care and attention they gave my great aunt for just under three years. You often hear people stay that staff are only doing their job, but I totally disagree and have witnessed differently, this is not just a job they do things for the residents with respect, a smile much patience and with love and professionalism. They treat the resident like family members as indeed Hall Grange is like a big caring family. MHA are indeed the most fortunate to have such brilliant staff.
How likely would you be to recommend Hall Grange? Extremely Likely
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Review submitted from a Postal Card by Susan O (Daughter of Resident) on Friday 6 January 2017. Relates to May 2016.
From the initial warmth of the welcome to Hall Grange, through the daily support and care of my mum, to the devoted and loving consideration in her final weeks, the staff and management of the home could not have done more for her or the family. My mum loved her time at Hall Grange and appreciated having people around her who respected her dignity and helped her to live as she wished in a warm and secure community. If only all care homes were like this one.
How likely would you be to recommend Hall Grange? Extremely Likely
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February 2018
There are currently no Care Home Idol entrants who have performed at Hall Grange