Hall Grange

Shirley Church Road, Shirley, Croydon CR9 5AL
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9.6 60 Reviews
  • Hall Grange, Croydon
Hall Grange, in Shirley, Croydon, offers a person-centred service for residents with old age related care needs within a spacious and comfortable interior that makes the most of carers' skills and talents. Hall Grange offers residential and dementia care for up to 86 older people.

Located three miles east of Croydon town centre, Hall Grange has an excellent local reputation, with relatives and volunteers involved in events and activities at the home. Residents also benefit from access to MHA The Wilderness, a seven acre nature reserve at the back of Hall Grange, where they can get involved in green activities including planting, creating homes for wildlife and bird watching.

Award-winning music therapy is provided by a specially trained Music Therapist, with singing and the playing of simple percussion instruments in group or one-to-one sessions. This is particularly beneficial to residents living with dementia, helping to reduce signs of distress, improve communication and alleviate isolation.
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Care Provided by Hall Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1692 – £1831
  • Self-Funded Residential Dementia Care: £1749 – £1878

These prices are only a guideline, please contact Hall Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abiodun Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Hall Grange Reviews (60)

9.6

Hall Grange has a Review Score of 9.6 (9.638) out of 10, based on 25 reviews in the last 2 years.
Over all time Hall Grange has 60 reviews.

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Review from J M (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was well looked after in her final year.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for your review. I am glad that you feel your mum was well looked after.

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Review from S T (Son of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum had heart surgery in 2012 and a severe stroke followed in July that same year. After successfully being accepted at hall Grange Mum became a resident in May 2013. She was so happy at Hall Grange and received wonderful care and support from all of the staff and management. She was the life and
soul of the home and enjoyed her later years there. The family thanks MHA Hall Grange for the wonderful support and care provided.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for your review. I am delighted that you feel your mum received wonderful care and support. I will pass on your comments to the staff team.

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Review from J H (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have wanted a better home for my mum. The staff have been amazing, so kind and caring, and always being there with kind words and encouragement.
The food at Hall Grange is excellent, Mum always enjoys the food the chef cooked.
The management is kind and caring, and always there for you.
The facilities at Hall Grange are fantastic eg, rooms are always very clean, activities always encouraged.
I would like to take this opportunity to thank everybody at Hall Grange.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation, this is very much appreciated.

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Review from J E (Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my 3rd short stay to give my wife respite from caring for me.
The staff are competent, friendly, helpful and cheerful.
The accommodation is first-rate, spacious and clean. Well looked after good facilities.
Activities a wide range provided.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our Home, and thank you for a lovely comment, we really value your feedback.

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Review from S N (Sister of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my brother is excellent! Since he has been in this home I feel a lot more comfortable leaving him alone. The staff are great, helpful and friendly. My brother seems a lot happier since being there.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our Home; we are grateful for your valued feedback and lovely comments. I shall share this with the team.

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Review from A D (Daughter of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum died in April having spent 16 months in the care of Hall Grange. She was living in the dementia unit where she was loved and cared for by all. As relatives, we worked closely with the team of front line carers and management and resolved satisfactorily all issues that envolved mums condition
changed and her dementia deepened. Our family will be forever grateful for their care of her.
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Review from M K (Wife of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 3 months in which my husband was resident in this care home, he was looked after to a very good standard, as the dedicated staff did not always have an easy time with him. The overall standard in the home was excellent. The facilities indoors and outdoors were very good too, with the staff
taking time to get the residents to use them. This care home has great accommodation and everything looks very clean indeed. A very good and caring atmosphere is found here.
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Review from Peter H (Brother of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit my elder brother every week. The home in general and staff are very good. Matters of concern:


1)Who should ask the GP for flu injection - the home or the family (if they have family). Why do you not as GPs in October to give flu injections?


2) I asked a number of times about my brother's

painful right shoulder (an old injury). I was told he was getting paracetamol. My nephew asked if I could ask the doctor to go and see my brother. He did and I am told ordered an x-ray. Should the home not notice this and act on it? What if there was no family?
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Review from Elizabeth V (Daughter of Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home in every way. Very caring staff, good range of activities, well-maintained facilities and gardens, great food.
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Review from Wendy M (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hall Grange is a purpose built care home with spacious rooms and excellent facilities. The gardens are well established and residents are able to use these beautiful grounds whenever weather permits. I have always found the staff at Hall Grange to be friendly and helpful towards me and my family and
caring towards my mother. Activities are arranged for most mornings and afternoons. There is Christian worship four days a week for those who wish to take part. My mother is in the dementia wing at Hall Grange, and I feel she is getting the help and care she needs for her condition.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home; we are grateful for your valued feedback and lovely comments. I shall share this with the team.

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Review from David C (Nephew of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been a resident at Hall Grange for 12 years. She has been very well cared for throughout the time of her residency. In her later years, her health has declined and she has needed more care which has always been provided by the friendly staff at the home.
The home is a very nice place to
stay at. The rooms are very well decorated, spotlessly clean and very nicely furnished. The care staff are very friendly and helpful and will always update me when I call to see how my aunt is.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a wonderful comment.

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Review from Janet H (Sister-in-law of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband died in Hall Grange in November 18 having been there since July 18. He had very good treatment throughout his time there and I could not have wished for anything better for him. All the carers were excellent and could not have been kinder to him or me, as they are still to his sister.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home. We are grateful for your valued feedback and lovely comments. I shall share this with the team.

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Review from Norma S (Power of Attorney of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent activity programme allowing residents to be involved and participating mornings and afternoons. Spiritual needs (taken great care of). Service on Sunday and prayers during the week. Residents are happy and the atmosphere exudes peace and calm ministering to social and spiritual care needs.
Carers willing and friendly but also vigilant. This is excellent.
Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our Home, and thank you for your valued feedback. This enables us to strive to further improve the quality of life to our residents.

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Review from Roger R (Relative of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very sympathetic to residents needs.
Reply from Abi Williams, Home Manager at Hall Grange

Thank you for your feedback and compliments.

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Review from J L (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our overall experience of the home was very positive.
My mother was cared for kindly and well and her rights and thoughts attended in a positive what.
Communication with the home for relatives could be improved with more obvious and easier ways of getting information and feedback for those living
further away from their relative.
We have recommended the home to others. Positive, warm atmosphere with kind, caring staff, generally good staff levels.
A front reception desk (staffed) would improve the safety and welcome to the home.
Reply from Abi Williams, Home manager at Hall Grange

Thank you very much for your feedback, I am glad mum enjoyed her stay with us, we value this a great deal, we will use it for the development of our service.

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Review from C S (Niece of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we entered the home, we were bowled over. I visited twice a week over a fortnight and then moved my uncle in.
Every time, all the residents had smiles on their faces, looked stimulated and well cared for and were eager to come and introduce themselves and nothing was too much trouble.
The
buildings are newly built and the standard of furnishings is high. Ensuite rooms, large windows, reclining chairs.
It is easy to make it feel homely.
Lovely gardens, sitting rooms and a good programme of activities. I believe my uncle will be extremely happy and he's settled in very quickly.
Reply from Abi Williams, Home manager at Hall Grange

Thank you very much for your feedback, we value this a great deal, we will use it for the development of our service.

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Review from Christine C (Daughter of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
"This is your Mother's home...." was a repeated and a reassuring response to questions and suggestions about mum's care at Hall Grange. It exemplifies their code of conduct which puts the residents first.
Over the course of four years, my mother was fortunate to be cared for and nurtured by the kindest,
professional staff. She was always treated with dignity and respect, even when a sprinkling of good humour was needed.
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Review from Juliet H (Daughter of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the years mother was a resident I witnessed the Staff's extraordinary care, patience, humour and grace in providing for her well-being.
I am grateful too that mother was able to experience the newly built wing with it's light filled rooms, new technology and beautiful garden.
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Review from G S (Relative of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all at Hall Grange for their care and attention they gave my great aunt for just under three years. You often hear people stay that staff are only doing their job, but I totally disagree and have witnessed differently, this is not just a job they do things for the residents with
respect, a smile much patience and with love and professionalism. They treat the resident like family members as indeed Hall Grange is like a big caring family. MHA are indeed the most fortunate to have such brilliant staff.
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Review from Susan O (Daughter of Resident) published on 9 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial warmth of the welcome to Hall Grange, through the daily support and care of my mum, to the devoted and loving consideration in her final weeks, the staff and management of the home could not have done more for her or the family. My mum loved her time at Hall Grange and appreciated having
people around her who respected her dignity and helped her to live as she wished in a warm and secure community. If only all care homes were like this one.
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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Hall Grange is calculated as follows: ( (212 Excellents x 5) + (68 Goods x 4) + (16 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 298 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hall Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Abiodun

Abiodun Williams

Job Title: Home Manager Joined: 2016

Abiodun Williams is the Home Manager at Hall Grange with over 20 years health and social care experience.

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