Hall Grange

Shirley Church Road, Shirley, Croydon CR9 5AL
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9.6 59 Reviews
  • Hall Grange, Croydon
Hall Grange, in Shirley, Croydon, offers a person-centred service for residents with old age related care needs within a spacious and comfortable interior that makes the most of carers' skills and talents. Hall Grange offers residential and dementia care for up to 86 older people.

Located three miles east of Croydon town centre, Hall Grange has an excellent local reputation, with relatives and volunteers involved in events and activities at the home. Residents also benefit from access to MHA The Wilderness, a seven acre nature reserve at the back of Hall Grange, where they can get involved in green activities including planting, creating homes for wildlife and bird watching.

Award-winning music therapy is provided by a specially trained Music Therapist, with singing and the playing of simple percussion instruments in group or one-to-one sessions. This is particularly beneficial to residents living with dementia, helping to reduce signs of distress, improve communication and alleviate isolation.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1692 – £1831
  • Self-Funded Residential Dementia Care: £1749 – £1878

These prices are only a guideline, please contact Hall Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abiodun Williams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (86)
  • Single Rooms with ensuite Wet Room (86)

Hall Grange Reviews (59)

Total of 59, showing 21-40
9.6

Hall Grange has a Review Score of 9.6 (9.634) out of 10, based on 25 reviews in the last 2 years. Over all time Hall Grange has 59 reviews.

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Review from Amanda J (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been at Hall Grange for almost 8 months, it is a lovely home, roomy and homely, However sorry to say that the activities are not great, I think she has done a bit of colouring in and one of the visitors plays music every day. A lot of the time they are in front of the TV. Mum is still
able to be very active but this is not being taken into account. No trips, not often outside and often she is in her room not engaged. Most staff are amazing (which is why we chose it) but they work long hard hours and seem to be very thin on the ground with the level of care they are providing. They also are not contracted so do not get paid breaks (on 12 hour shifts). I have now reported this and hopefully this review can improve.

Reply from Abi Williams, Home Manager at Hall Grange

Thank You for your valuable feedback. We are glad that you find our care home a lovely place to live. We take into high consideration families’ feedback, and we action as fast as we can when expectations are not met (this can be for various reasons). Activities and well-being experiences can be delivered in many ways, also depending on the specific individual’s needs and the unit’s dynamics. Following a recent meeting attended by all parties involved in this matter, including family members, our managerial team has been responsive in designing and delivering an agreed action plan: we hope you will be able to see an effective adjustment soon. Your concern for our staff members is also very valid, and I will raise this topic with our senior management. Thank you again for sharing your comments; your review will help us improve our service.

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Review from M S (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with Hall Grange, the care is excellent and I really feel assured that my mum is well cared for. After Covid I do think there has been less staff and at times, when I have visited, the staff have been very busy, it took a while to reput the activities but I hope that it's better now.
I would love it if the home could make better use of the garden and take Mum and they're able to walk for fresh air.
Otherwise, I am very happy with Hall Grange.

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Review from S K (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor at Hall Grange for many months.
I have always found the staff very friendly and professional. I tell all my friends and family what a lovely place hall grange is. The resident's rooms are very spacious and everywhere is very clean.

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Review from M C (Friend of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hall Grange was recommended to us by a neighbour; this was for a short stay of respite initially. After a couple of weeks, my friend decided that it was somewhere he would like to continue living. Hall Grange has adjusted to his needs; he is extremely comfortable and happy, and the staff are very helpful,
kind, caring and patient.
The interview process at this home was seamless, and when we discussed his requirements, all of our questions were answered clearly, giving comfort that we were making the right decision.
I would like to give a special thanks to the deputy manageress, who has been especially kind to my friend and made his time at Hall Grange enjoyable due to her compassionate nature.

Reply from Abiodun Williams, Home Manager at Hall Grange

We are extremely grateful for your warm and thoughtful feedback; your feedback keeps us going. Thank you.

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Review from Rachel T (Niece of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted with dementia and spent six very happy years in Hall Grange until she died. She was always clean, comfortable and well cared for. As she deteriorated, they were attentive to her needs and made every effort to get her seen by the medical services when necessary. The end-of-life care
was great, and we were made very welcome. The staff communicated well throughout, and we were very happy with the choice of Hall Grange.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation; I am pleased that we were able to meet your expectations.

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Review from R S (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before anything else its about the people. The staff at Hall Grange are very special. Nothing is too much for them in their care and attention to mum.
The garden and Wilderness beyond are very beautiful.

Reply from Abi Williams, Home Manager at Hall Grange

We are grateful for your warm feedback, thank you.

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Review from W S (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the year that Mum has been at Hall Grange, we have been impressed by the amount of activities available and how much she is included. The staff are always so kind, patient and caring and Mum is always treated with respect and as an individual.
My only concern is that the relationship between
the GP and the home and the responsiveness of the surgery to carers requests and email is on most occasions incredibly slow which has an effect on resident's health.

Reply from Abi Williams, Home Manager at Hall Grange

We are extremely gratefully for your warm and thoughtful feedback, your feedback keeps us going. Thank you.

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Review from A P (Wife of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A high-quality home with a lovely wilderness garden, all staff are very friendly and helpful to residents and visitors, food is excellent and plenty of daily activities.
The only concern is the security in the bedroom, eg. one iPad charger has disappeared and the replacement damaged (that could not
have been done by the resident) drinking cups in a cupboard slashed, cupboard keys disappearing, one of which was returned on a day when the resident was out.
Extremely pleased with the care given residents form friendships and enjoy chats at meal times and at communal sessions.
There are numerous organised daily activities on site in which the resident's friends and family are also able to partake and occasional trips out. eg to a restaurant.
There are regular visits from a hairdresser, chiropodist, optician and a local GP.
Overall, a very good care home with outstanding facilities giving the residents a good quality of life.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation. We take on other points made and will rectify appropriately.

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Review from Julie N (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident of Hall Grange dementia unit from 2018, until her passing in March this year. As a family, we were understandably somewhat concerned, at having to move Mum into a care home. However, on reflection, both then and now we realise we could not have done any better for her in our
choice. At Hall Grange she participated in the many activities that were available, her best being the singing. All the staff showed such love, affection, commitment and compassion for her, as her illness gradually deteriorated. We would recommend Hall Grange to anyone who is considering a care home option and put your mind at rest with any apprehensions anyone may feel. Thank you to the carers for making our mum's final years, happy, secure and content ones for her.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you very much for the feedback and for your lovely commendation. I am pleased that we were able to your expectations.

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Review from Lisa W (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last 5 weeks of my Dad's life he was cared for by the team at Hall Grange. Their warm welcome on arrival, care and kindness offered not only to my Dad but also to me at a difficult time you cannot put a price on.
Dad and I renamed it Hall Grange Hotel as the facilities were simply just the
same, a lovely room, restaurant, lounge area, lots of activities for all to enjoy and peaceful and pretty gardens.
And most importantly great service and wonderful staff.

Reply from Abiodun Williams, Home Manager at Hall Grange

We are extremely grateful for your warm and thoughtful feedback, your feedback keeps us going. Thank you.

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Review from Nadine D (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Hall Grange since May 2019, and my Dad spent 6-weeks there before he passed away in April 2021. I have nothing but the highest praise for Hall Grange, it is simply the best care home you could ever hope to find. It is run in an extremely professional manner and is highly efficient
and well organised. All the staff are friendly, courteous and extremely helpful, they always go that extra mile. They look after my Mum so well that she is positively thriving and is very happy there. My Dad was a challenge for the staff, as he could be cantankerous, but the staff never failed to treat him kindly and made his last days as pleasant and comfortable as possible. This is a beyond gold standard care home. I never have to worry about my Mum being there because I know she is treated with kindness, dignity and respect. I very much enjoy the Christian ethos in the care home, being a Christian myself, and this suits my Mum too, who is a Catholic.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you very much for taking time to review the care we provide at Hall Grange, your feedback and commendation mean a lot to us.

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Review from J L (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is now much happier since I have been able to visit her more frequently. She did not enjoy the first year of lockdown. She is well cared for and enjoys her food. Staff are always kind and helpful. However she does miss the occasional visits from her wider family and members of the Church who can
no longer simply pop in.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.

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Review from Julia B (Sister of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived at Hall Grange for 3 years now. He has been through several unwell episodes but has come through these times and been well afterwards. I really believe this is all down to the kind and dedicated staff that work at his home.
I feel that my brother is in very capable hands and being
cared for by down to earth loving people. Who could ask for more?
I would recommend Hall Grange to anybody who wanted a special place for their loved ones and know that they are in very good hands. The staff are a credit to Hall Grange and Hall Grange is an excellent home indeed.
Thank you all at my brother’s home I really appreciate you all.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.

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Review from A F (Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known MHA since the 1960s and was in charge of five similar homes (at different times) run by a church. When I was discharged from hospital after treatment for prostate cancer this was my first choice and although the structure has changed Hall grange maintains its reputation.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for the feedback and for your lovely recommendation, this is very much appreciated.

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Review from S C (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the way Mum has been cared for. The staff are kind and helpful. She likes the staff and says they are kind.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home and thank you for a lovely comment, we really value your feedback.

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Review from S G (Daughter of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After living alone and neglecting herself, my mother has found a new lease of life and feels very relaxed and supported at Hall Grange. The home is warm, clean and welcoming, meals promptly served in the dining room. The staff are cheerful and helpful, and activities varied and distracting. Staff have
been patient and proactive during the lockdown, and management informative via emails. The wilderness is the icing on the cake! Well done, everyone.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking time to review our home, your thoughts and feedback means a lot to us. We will continue to do our best, for a remarkable experience for our residents.

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Review from W F (Resident) published on 25 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been treated better in my life since I arrived here four years ago, I have been in many flats, hostels and bedsits and this home is absolutely lovely. I have everything done for me. I have a handicap and can only walk everywhere with my trolley. I could never cook or get to the shops. I
have not been down the road for four or five years. Thank you very much.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.

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Review from G L (Sister of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister could be extremely difficult, worsened by her severe deafness and her refusal to consider any hearing aids. The staff at Hall Grange managed to remain patient in most situations which I thought was exemplary. Perhaps the menu could be more varied including yoghurt and fresh fruit occasionally.

Reply from Abi Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment, we really value your feedback.

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Review from J B (Daughter of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful, kind and caring.
They would always welcome you with a smile. The home was very clean and tidy, and the bathrooms and bedrooms were immaculate.
My mother was treated with kindness and dignity living at Hall Grange.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for taking the time to review our home, and thank you for a lovely comment; we really value your feedback.

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Review from J M (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well looked after in her final year.

Reply from Abiodun Williams, Home Manager at Hall Grange

Thank you for your review. I am glad that you feel your mum was well looked after.

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Hall Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Hall Grange is calculated as follows: ( (211 Excellents x 5) + (69 Goods x 4) + (16 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 298 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hall Grange is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Abiodun

Abiodun Williams

Job Title: Home Manager

Joined: 2016

Abiodun Williams is the Home Manager at Hall Grange with over 20 years health and social care experience.

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