Hall Grange

I visit my elder brother every week. The home in general and staff are very good. Matters of concern:

1)Who should ask the GP for flu injection - the home or the family (if they have family). Why do you not as GPs in October to give flu injections?

2) I asked a number of times about my brother's painful right shoulder (an old injury). I was told he was getting paracetamol. My nephew asked if I could ask the doctor to go and see my brother. He did and I am told ordered an x-ray. Should the home not notice this and act on it? What if there was no family?

Excellent home in every way. Very caring staff, good range of activities, well-maintained facilities and gardens, great food.

Hall Grange is a purpose built care home with spacious rooms and excellent facilities. The gardens are well established and residents are able to use these beautiful grounds whenever weather permits. I have always found the staff at Hall Grange to be friendly and helpful towards me and my family and caring towards my mother. Activities are arranged for most mornings and afternoons. There is Christian worship four days a week for those who wish to take part. My mother is in the dementia wing at Hall Grange, and I feel she is getting the help and care she needs for her condition.

The home is a very nice place to stay at. The rooms are very well decorated, spotlessly clean and very nicely furnished. The care staff are very friendly and helpful and will always update me when I call to see how my aunt is.

My husband died in Hall Grange in November 18 having been there since July 18. He had very good treatment throughout his time there and I could not have wished for anything better for him. All the carers were excellent and could not have been kinder to him or me, as they are still to his sister.

Excellent activity programme allowing residents to be involved and participating mornings and afternoons. Spiritual needs (taken great care of). Service on Sunday and prayers during the week. Residents are happy and the atmosphere exudes peace and calm ministering to social and spiritual care needs. Carers willing and friendly but also vigilant. This is excellent.

Very sympathetic to residents needs.

A front reception desk (staffed) would improve the safety and welcome to the home.

Lovely gardens, sitting rooms and a good programme of activities. I believe my uncle will be extremely happy and he's settled in very quickly.

Over the course of four years, my mother was fortunate to be cared for and nurtured by the kindest, professional staff. She was always treated with dignity and respect, even when a sprinkling of good humour was needed.

I am grateful too that mother was able to experience the newly built wing with it's light filled rooms, new technology and beautiful garden.

I would like to thank all at Hall Grange for their care and attention they gave my great aunt for just under three years. You often hear people stay that staff are only doing their job, but I totally disagree and have witnessed differently, this is not just a job they do things for the residents with respect, a smile much patience and with love and professionalism. They treat the resident like family members as indeed Hall Grange is like a big caring family. MHA are indeed the most fortunate to have such brilliant staff.

From the initial warmth of the welcome to Hall Grange, through the daily support and care of my mum, to the devoted and loving consideration in her final weeks, the staff and management of the home could not have done more for her or the family. My mum loved her time at Hall Grange and appreciated having people around her who respected her dignity and helped her to live as she wished in a warm and secure community. If only all care homes were like this one.