Submit a Review for St Mary's House
71 Ormond Avenue, Hampton, TW12 2RT
View full details of St Mary's HouseLatest Reviews for St Mary's House
13 April 2026
It was such a.relief to find St Mary's. Within a week of Respite Care my 87 year old mother told me this is where she was staying. She just felt like it was a home away from home, and wished she'd moved in sooner. From my first visit, you could immediately understand why. Mum had built such a
strong bond with the staff so quickly, they all have a professional dedication to their work which translates into such a wonderful, caring , loving environment. They speak so kindly and politely to all the residents . The chefs and cleaners do a great job too as the food is top notch and the rooms always smell clean and fresh. Thank you , Amy and Sylvia and your wonderful team !
13 April 2026
Wonderul, kind and caring staff, always with a smile and a friendly greeting.
"Food is very good and I always empty my plate" - I'm told regularly when visiting.
My mother is being very well looked after.
Thank you
31 March 2026
I have had the opportunity to visit St Mary's at various times, and while I find it to be a lovely home, I have concerns regarding the staffing levels. It appears that the shortage of staff affects the interaction with residents, making my friend feel somewhat neglected. This issue is more
pronounced during night shifts when staffing is limited.
Furthermore, I question the value of the room my friend occupies, given her current needs. As she is unsteady on her feet, she is unable to enjoy her room independently, whether it's watching TV or reading. The annual fee increments have not taken into account her reduced ability to utilise the room, which I feel is an important consideration.
31 March 2026
The care that the staff provide to the residents is excellent. They have a mix of practical care and friendly approach, also welcoming to visitors.
Food superb always.
That's it- overall very happy indeed
20 August 2024
The owners are clearly dedicated to providing excellent care to all of the residents. My mother is always clean and well presented and it is clear from her cheerful demeanor that she is happy. The staff are very friendly and the house really feels homely.
16 August 2024
My experience of St Mary's House Hampton has been excellent. The staff are very good and kind. The management also is very caring. In my opinion one would have to go a long way to better the care and facilities.
06 November 2023
The staff are incredibly friendly and professional and clearly care about what they do. There is a lovely atmosphere in the care home, and I believe the residents are very well looked after. We are very pleased with the service provided.
31 October 2023
The words that best describe St Mary's are 'decency' and 'kindness', qualities that are typified by the caring staff. It always smells fresh and clean.
I like that meals are taken in a separate dining area and the gardens are both secluded and welcoming.
Attention to wellbeing and physical health
is excellent.
30 October 2023
I am very happy with the quality of care my mother receives at St Mary’s House.
She has a lovely room which is kept very clean, the food is plentiful and nutritious.
The staff are polite, respectful and very caring towards not only my mother but also her family as well. We are always made welcome
when we visit.
30 October 2023
I am really happy with the amount of care that my aunt gets, she is very happy at the home. l looked at a number of places for my aunt and I am very happy with it. My main concern was that she was safe and I am more than confident that is the case.
15 March 2023
Mum was at St Mary's House for five years. The staff built up strong loving bonds with her, and many were working at St Mary's for the whole five years and some for many, many years before. The food was a big consideration for Mum, and it proved to live up to expectations; constantly high-quality
home-cooked food. When it came to end-of-life care, the staff showed a huge depth of understanding and compassion for Mum and for us. Everyone is looking for different things in a care home, and for us, St Mary's was perfect.
15 March 2023
I was apprehensive about my mother going into a home. Couldn't have been more wrong. Settled quickly.
The staff are experienced, kind and gentle.
When I visit, always an upbeat atmosphere and a lovely smell of home-cooked food. A very experienced manager of home can answer any questions you have.
As a smaller home, it is very homely, and I don't have to worry about my mother as she is safe, well-fed, cared for and happy.
Visitors are always welcomed, and lots of thought goes into the care residents receive.
The rooms are bright and cheerful, and the family can bring in anything to make the family member feel more at home. As others have said, it is a special home, and I can relax knowing Mum is in safe hands.
01 February 2023
My mum has been at St Mary's for almost three years now. I visit regularly, and I always feel that my mum is safe and well and being looked after by kind and caring people. It is important to know that someone is always taking the time to care for her needs.
18 January 2023
My father has Alzheimer's and has been at St Marys since May '22. My mother and I knew as soon as we visited that this was a special place run in a special way. We can feel at peace with him there. The quality of care, affection, kindness and respect the staff show the residents is genuine and
moving. It is well run to a high standard with residents and families in the centre. Good and easy communication with the manager and all. The atmosphere is loving and homely. There is a rhythm and peaceful calm, and despite the constant hard work, there is no sense of rush or hurrying the residents. My father was helped to settle at his pace, is content, calm and gets the most out of what he can. He always looks clean, shaved and cared for. They all do. Everything was washed and ironed there. Carers notice and tell us little things he has said or done. They take time to speak to residents. The food is outstanding, cooked there and homemade with daily cake at tea time. We always feel very welcome and cared for ourselves!
17 January 2023
Our mother was at St Mary's House for the last seven months of her life: she needed to move from her retirement home after a fall meant she could no longer do very much for herself. When I first walked through the door to meet the owner and look around, it felt right: the owner and carers are very
kind and helpful, and residents are treated with respect. The staff go out of their way to make things easier for the residents and to meet individual requests, and the food is excellent. St Mary's is a happy home with regular activities to keep people active mentally and physically, and family members and friends are made to feel very welcome. I cannot fault the treatment my mother received from everyone involved right to the end.
09 December 2022
A very close and dear friend was a resident at St Mary's for some 18 months until we sadly had to say goodbye to her at the grand age of 99. I cannot say enough about the care and attention given by the manager and all the staff at St Mary's. Nothing is too much trouble. Though a small care home,
it does mean everything is more personal. I would have no hesitation in recommending.
08 July 2022
My mother lived at St Mary's House for the last two years of her life. She received such loving care that, although it was initially only for a trial period, she made St Mary's her home. I cannot praise the staff highly enough. They treat each patient as an individual and with love and kindness. The
spirit of the home is guided by the owner and her family, and they create a home from home for all their residents. I would most definitely recommend St Mary's.
07 March 2022
My sister was a resident at St Mary's until she passed away recently. She was very happy and contented there. The staff were exceptional in their loving care. The atmosphere is like a real home, and visitors are made to feel welcome at any time.
15 July 2021
My mum was a resident for nearly 8-years up to her death. Throughout this time, her needs changed and the staff were always kind and helpful, meeting her needs as best they could eg, initially, she would attend church events, and when the family couldn’t take her, St Mary's did. Also, regular
hospital appointments when hospital transport was needed again she was accompanied by a member of staff. Towards the end of her life, extra equipment was ordered for her to help with her care again, all ordered by St Mary's. She had a period of time when she didn’t want to eat, and they came up with a way to persuade her to do so. I have so many examples of the care and help she was given.
It is still a family-run care home owned and run by the same person for nearly 38-years. She uses her wealth of experience to make all of the residents feel happy and comfortable whilst ensuring their needs, mental, physical and medical are met. An excellent care home, I highly recommend.
24 November 2020
My mother lived at St Mary’s for one year prior to her death in March. We had been reluctant for her to move to home but this was the best choice we could have made. Mum was so well cared for. The owner and staff are professional, caring and friendly. The food was very good and the room mum had was
newly decorated, clean and had a lovely view of the garden. Mum had not been able to lie in a bed for several years because of arthritis but the manager arranged for a special bed to be installed and mum was able to sleep well in a bed for the first time in years. When she became ill last March the staff were so dedicated and kind in their care of her and so supportive of the family as we spent the last few days with mum. I am so grateful that mum was able to be cared for at St Mary’s. It is a very unique and special home.
Latest Reviews for St Mary's House
13 April 2026
It was such a.relief to find St Mary's. Within a week of Respite Care my 87 year old mother told me this is where she was staying. She just felt like it was a home away from home, and wished she'd moved in sooner. From my first visit, you could immediately understand why. Mum had built such a
strong bond with the staff so quickly, they all have a professional dedication to their work which translates into such a wonderful, caring , loving environment. They speak so kindly and politely to all the residents . The chefs and cleaners do a great job too as the food is top notch and the rooms always smell clean and fresh. Thank you , Amy and Sylvia and your wonderful team !
13 April 2026
Wonderul, kind and caring staff, always with a smile and a friendly greeting.
"Food is very good and I always empty my plate" - I'm told regularly when visiting.
My mother is being very well looked after.
Thank you
31 March 2026
I have had the opportunity to visit St Mary's at various times, and while I find it to be a lovely home, I have concerns regarding the staffing levels. It appears that the shortage of staff affects the interaction with residents, making my friend feel somewhat neglected. This issue is more
pronounced during night shifts when staffing is limited.
Furthermore, I question the value of the room my friend occupies, given her current needs. As she is unsteady on her feet, she is unable to enjoy her room independently, whether it's watching TV or reading. The annual fee increments have not taken into account her reduced ability to utilise the room, which I feel is an important consideration.
31 March 2026
The care that the staff provide to the residents is excellent. They have a mix of practical care and friendly approach, also welcoming to visitors.
Food superb always.
That's it- overall very happy indeed
20 August 2024
The owners are clearly dedicated to providing excellent care to all of the residents. My mother is always clean and well presented and it is clear from her cheerful demeanor that she is happy. The staff are very friendly and the house really feels homely.
16 August 2024
My experience of St Mary's House Hampton has been excellent. The staff are very good and kind. The management also is very caring. In my opinion one would have to go a long way to better the care and facilities.
06 November 2023
The staff are incredibly friendly and professional and clearly care about what they do. There is a lovely atmosphere in the care home, and I believe the residents are very well looked after. We are very pleased with the service provided.
31 October 2023
The words that best describe St Mary's are 'decency' and 'kindness', qualities that are typified by the caring staff. It always smells fresh and clean.
I like that meals are taken in a separate dining area and the gardens are both secluded and welcoming.
Attention to wellbeing and physical health
is excellent.
30 October 2023
I am very happy with the quality of care my mother receives at St Mary’s House.
She has a lovely room which is kept very clean, the food is plentiful and nutritious.
The staff are polite, respectful and very caring towards not only my mother but also her family as well. We are always made welcome
when we visit.
30 October 2023
I am really happy with the amount of care that my aunt gets, she is very happy at the home. l looked at a number of places for my aunt and I am very happy with it. My main concern was that she was safe and I am more than confident that is the case.
15 March 2023
Mum was at St Mary's House for five years. The staff built up strong loving bonds with her, and many were working at St Mary's for the whole five years and some for many, many years before. The food was a big consideration for Mum, and it proved to live up to expectations; constantly high-quality
home-cooked food. When it came to end-of-life care, the staff showed a huge depth of understanding and compassion for Mum and for us. Everyone is looking for different things in a care home, and for us, St Mary's was perfect.
15 March 2023
I was apprehensive about my mother going into a home. Couldn't have been more wrong. Settled quickly.
The staff are experienced, kind and gentle.
When I visit, always an upbeat atmosphere and a lovely smell of home-cooked food. A very experienced manager of home can answer any questions you have.
As a smaller home, it is very homely, and I don't have to worry about my mother as she is safe, well-fed, cared for and happy.
Visitors are always welcomed, and lots of thought goes into the care residents receive.
The rooms are bright and cheerful, and the family can bring in anything to make the family member feel more at home. As others have said, it is a special home, and I can relax knowing Mum is in safe hands.
01 February 2023
My mum has been at St Mary's for almost three years now. I visit regularly, and I always feel that my mum is safe and well and being looked after by kind and caring people. It is important to know that someone is always taking the time to care for her needs.
18 January 2023
My father has Alzheimer's and has been at St Marys since May '22. My mother and I knew as soon as we visited that this was a special place run in a special way. We can feel at peace with him there. The quality of care, affection, kindness and respect the staff show the residents is genuine and
moving. It is well run to a high standard with residents and families in the centre. Good and easy communication with the manager and all. The atmosphere is loving and homely. There is a rhythm and peaceful calm, and despite the constant hard work, there is no sense of rush or hurrying the residents. My father was helped to settle at his pace, is content, calm and gets the most out of what he can. He always looks clean, shaved and cared for. They all do. Everything was washed and ironed there. Carers notice and tell us little things he has said or done. They take time to speak to residents. The food is outstanding, cooked there and homemade with daily cake at tea time. We always feel very welcome and cared for ourselves!
17 January 2023
Our mother was at St Mary's House for the last seven months of her life: she needed to move from her retirement home after a fall meant she could no longer do very much for herself. When I first walked through the door to meet the owner and look around, it felt right: the owner and carers are very
kind and helpful, and residents are treated with respect. The staff go out of their way to make things easier for the residents and to meet individual requests, and the food is excellent. St Mary's is a happy home with regular activities to keep people active mentally and physically, and family members and friends are made to feel very welcome. I cannot fault the treatment my mother received from everyone involved right to the end.
09 December 2022
A very close and dear friend was a resident at St Mary's for some 18 months until we sadly had to say goodbye to her at the grand age of 99. I cannot say enough about the care and attention given by the manager and all the staff at St Mary's. Nothing is too much trouble. Though a small care home,
it does mean everything is more personal. I would have no hesitation in recommending.
08 July 2022
My mother lived at St Mary's House for the last two years of her life. She received such loving care that, although it was initially only for a trial period, she made St Mary's her home. I cannot praise the staff highly enough. They treat each patient as an individual and with love and kindness. The
spirit of the home is guided by the owner and her family, and they create a home from home for all their residents. I would most definitely recommend St Mary's.
07 March 2022
My sister was a resident at St Mary's until she passed away recently. She was very happy and contented there. The staff were exceptional in their loving care. The atmosphere is like a real home, and visitors are made to feel welcome at any time.
15 July 2021
My mum was a resident for nearly 8-years up to her death. Throughout this time, her needs changed and the staff were always kind and helpful, meeting her needs as best they could eg, initially, she would attend church events, and when the family couldn’t take her, St Mary's did. Also, regular
hospital appointments when hospital transport was needed again she was accompanied by a member of staff. Towards the end of her life, extra equipment was ordered for her to help with her care again, all ordered by St Mary's. She had a period of time when she didn’t want to eat, and they came up with a way to persuade her to do so. I have so many examples of the care and help she was given.
It is still a family-run care home owned and run by the same person for nearly 38-years. She uses her wealth of experience to make all of the residents feel happy and comfortable whilst ensuring their needs, mental, physical and medical are met. An excellent care home, I highly recommend.
24 November 2020
My mother lived at St Mary’s for one year prior to her death in March. We had been reluctant for her to move to home but this was the best choice we could have made. Mum was so well cared for. The owner and staff are professional, caring and friendly. The food was very good and the room mum had was
newly decorated, clean and had a lovely view of the garden. Mum had not been able to lie in a bed for several years because of arthritis but the manager arranged for a special bed to be installed and mum was able to sleep well in a bed for the first time in years. When she became ill last March the staff were so dedicated and kind in their care of her and so supportive of the family as we spent the last few days with mum. I am so grateful that mum was able to be cared for at St Mary’s. It is a very unique and special home.