71 Ormond Avenue, Hampton TW12 2RT
Owner: Mr & Mrs J F Warren
Person in charge: S V Warren (Manager)
Local Authority / Social Services: London Borough of Richmond upon Thames Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Dementia • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Languages Spoken by Staff (other than English): Spanish; Castilian
Single Rooms: 24
Rooms with ensuite WC: 8
Weekly Charges Guide: Personal Care Single £650 – £750
Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on St Mary's House: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
St Mary's House has a Review Score of 7.9 (7.875)
The Review Score of 7.9 (maximum of 10) for St Mary's House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for St Mary's House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for St Mary's House is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.208 Points relating to the number of positive Reviews for St Mary's House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.8 positive Reviews (24 registered beds ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend St Mary's House?
Reviewer Connection to St Mary's House
Submitted from a Website Submission by Sylvia G on Monday 23 May 2016. Relates to May 2016.
My mother was at St Mary's for 4 Years and was very well looked after. The home was very caring yet professional. My mother enjoyed the food which was all freshly prepared meals. At the end of her life, they gave her so much extra care. She ended her days there, which is what she wanted. They also gave the family a lot of help after she died with practical matters. As we lived a long way away, this was extremely helpful and greatly appreciated.
How likely would you be to recommend St Mary's House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at St Mary's House