St Mary's House, Hampton, London
St Mary's House, Hampton, London
St Mary's House, Hampton, London

Owner: Mr & Mrs J F Warren

Person in charge: S V Warren (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Spanish; Castilian

Single Rooms: 24

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £650 – £750 (These prices are only a guideline, please contact St Mary's House to find out the exact price for your requirements.)

Facilities & Services: Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Mary's House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 St Mary's House has a Review Score of 9.2 (9.233)

The Review Score of 9.2 (maximum of 10) for St Mary's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for St Mary's House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.65 for St Mary's House is calculated as follows: ( (40 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.583 Points relating to the number of positive Reviews for St Mary's House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mary's House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mary's House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1

This care home is a family run concern, with a warm and friendly atmosphere, amazing, caring and professional carers with a happy vibe that runs throughout the home. The management is friendly and approachable and very competent in their knowledgeable approach to caring for the residents. I am very happy with my mum's standards of care, wonderful food and I'm confident of her being well looked after.

How likely would you be to recommend St Mary's House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been living at the home since 14th December. The staff helped him to settle very quickly. Everyone has continued to be kind. I visit 3 times a week and always find the staff helpful and respectful to my father and other residents. My father seems to enjoy the food. On Sundays, the cook reheats Polish dumplings (pierogi) which my father enjoys as well as the roast. My father feels at home at St Mary's House and I am confident that he is well cared for and happy.

How likely would you be to recommend St Mary's House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My brothers and I are totally delighted with St Mary's House. My mother has been there for five years now and suffers from severe dementia, but she is both well and cheerful. The carers are so kind to her and know how to ensure that she is calm and contented. My mother always looks well-dressed and cared for and enjoys all the home-cooked food provided. We couldn't ask for more.

How likely would you be to recommend St Mary's House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in this home since 2014 and I have never known her happier. There is a warm friendly atmosphere as soon as you walk through the door. All the staff are very caring and the residents all complement the food and you never hear a word of complaint from the residents.

How likely would you be to recommend St Mary's House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was at St Mary's for 4 Years and was very well looked after. The home was very caring yet professional. My mother enjoyed the food which was all freshly prepared meals. At the end of her life, they gave her so much extra care. She ended her days there, which is what she wanted. They also gave the family a lot of help after she died with practical matters. As we lived a long way away, this was extremely helpful and greatly appreciated.

How likely would you be to recommend St Mary's House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Extremely UNLIKELY

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Don't know

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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