St Mary's House

71 Ormond Avenue, Hampton TW12 2RT
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9.2 41 Reviews
  • St Mary's House, Hampton
St Mary’s House is a family-run residential care home that provides high-quality, compassionate care for up to 23 elderly residents, including those living with dementia and those without. Their family values are at the heart of everything they do, creating a warm, nurturing environment where every resident feels like part of the extended family.

The dedicated team of care workers are on hand 24/7 to provide assistance with daily activities, medication management, and personal care. They are committed to fostering a loving and secure environment where residents can thrive with the peace of mind that their needs are always met.
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Care Provided by St Mary's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1600
  • Self-Funded Residential Dementia Care: £1050 – £1600
  • RESPITE Self-Funded Residential Care: £1050 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1600
The price(s) shown are provided by the care home. Contact St Mary's House for full pricing details and T&Cs.

Contact St Mary's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Mary's House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Mr & Mrs J F Warren
  • Privately Owned

Person in Charge

  • Sylvia Warren (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (1)

St Mary's House Reviews (41)

9.2

St Mary's House has a Review Score of 9.2 (9.226) out of 10, based on 6 reviews in the last 2 years.
Over all time St Mary's House has 41 reviews.

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Reviewer Connection to St Mary's House
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Total of 41, showing 1-20
Review from N G (Son of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was such a.relief to find St Mary's. Within a week of Respite Care my 87 year old mother told me this is where she was staying. She just felt like it was a home away from home, and wished she'd moved in sooner. From my first visit, you could immediately understand why. Mum had built such a strong
bond with the staff so quickly, they all have a professional dedication to their work which translates into such a wonderful, caring , loving environment. They speak so kindly and politely to all the residents . The chefs and cleaners do a great job too as the food is top notch and the rooms always smell clean and fresh. Thank you , Amy and Sylvia and your wonderful team !
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Review from Nigel G (Son of Resident) published on 13 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderul, kind and caring staff, always with a smile and a friendly greeting.


"Food is very good and I always empty my plate" - I'm told regularly when visiting.


My mother is being very well looked after.


Thank you

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Review from S F (Friend of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had the opportunity to visit St Mary's at various times, and while I find it to be a lovely home, I have concerns regarding the staffing levels. It appears that the shortage of staff affects the interaction with residents, making my friend feel somewhat neglected. This issue is more pronounced
during night shifts when staffing is limited.


Furthermore, I question the value of the room my friend occupies, given her current needs. As she is unsteady on her feet, she is unable to enjoy her room independently, whether it's watching TV or reading. The annual fee increments have not taken into account her reduced ability to utilise the room, which I feel is an important consideration.

Reply from Sylvia Warren, Manager at St Mary's HouseWe are sorry to hear your concerns regarding staffing levels. Please be assured that providing compassionate care is our priority, and we are alarmed that your friend feels neglected. We carefully review staffing levels to they ensure they are appropriate to meet residents needs at all times, including night shifts. As most are sleeping at night we do not require the same number to be on duty, but we never operate with inadequate staffing on any shift. Regular night checks are done and recorded daily. We have also been advertising for the past month for an activities coordinator(a brand new role for St Mary's). This should provide extra stimulation on top of our current activities. With regards to room and fees, we would be more than happy to discuss a room change if this is something you would like. We have an open door policy, and many friends and relatives often make requests that we will always do our best to accommodate, please feel you can do the same!
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Review from Kathy C (Daughter of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that the staff provide to the residents is excellent. They have a mix of practical care and friendly approach, also welcoming to visitors.
Food superb always.
That's it- overall very happy indeed
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Review from Daniella S (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owners are clearly dedicated to providing excellent care to all of the residents. My mother is always clean and well presented and it is clear from her cheerful demeanor that she is happy. The staff are very friendly and the house really feels homely.
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Review from J B (Power of Attorney of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of St Mary's House Hampton has been excellent. The staff are very good and kind. The management also is very caring. In my opinion one would have to go a long way to better the care and facilities.
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Review from A G (Daughter-in-law of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are incredibly friendly and professional and clearly care about what they do. There is a lovely atmosphere in the care home, and I believe the residents are very well looked after. We are very pleased with the service provided.
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Review from P S (Daughter of Resident) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The words that best describe St Mary's are 'decency' and 'kindness', qualities that are typified by the caring staff. It always smells fresh and clean.
I like that meals are taken in a separate dining area and the gardens are both secluded and welcoming.
Attention to wellbeing and physical health
is excellent.
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Review from June C (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the quality of care my mother receives at St Mary’s House.
She has a lovely room which is kept very clean, the food is plentiful and nutritious.
The staff are polite, respectful and very caring towards not only my mother but also her family as well. We are always made welcome
when we visit.
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Review from Kevin M (Nephew of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy with the amount of care that my aunt gets, she is very happy at the home. l looked at a number of places for my aunt and I am very happy with it. My main concern was that she was safe and I am more than confident that is the case.
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Review from C T (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at St Mary's House for five years. The staff built up strong loving bonds with her, and many were working at St Mary's for the whole five years and some for many, many years before. The food was a big consideration for Mum, and it proved to live up to expectations; constantly high-quality home-cooked
food. When it came to end-of-life care, the staff showed a huge depth of understanding and compassion for Mum and for us. Everyone is looking for different things in a care home, and for us, St Mary's was perfect.
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Review from Jane H (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was apprehensive about my mother going into a home. Couldn't have been more wrong. Settled quickly.
The staff are experienced, kind and gentle.
When I visit, always an upbeat atmosphere and a lovely smell of home-cooked food. A very experienced manager of home can answer any questions you have.
As a smaller home, it is very homely, and I don't have to worry about my mother as she is safe, well-fed, cared for and happy.
Visitors are always welcomed, and lots of thought goes into the care residents receive.
The rooms are bright and cheerful, and the family can bring in anything to make the family member feel more at home. As others have said, it is a special home, and I can relax knowing Mum is in safe hands.
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Review from Guy A (Mother of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at St Mary's for almost three years now. I visit regularly, and I always feel that my mum is safe and well and being looked after by kind and caring people. It is important to know that someone is always taking the time to care for her needs.
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Review from Pepita P (Daughter of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has Alzheimer's and has been at St Marys since May '22. My mother and I knew as soon as we visited that this was a special place run in a special way. We can feel at peace with him there. The quality of care, affection, kindness and respect the staff show the residents is genuine and moving.
It is well run to a high standard with residents and families in the centre. Good and easy communication with the manager and all. The atmosphere is loving and homely. There is a rhythm and peaceful calm, and despite the constant hard work, there is no sense of rush or hurrying the residents. My father was helped to settle at his pace, is content, calm and gets the most out of what he can. He always looks clean, shaved and cared for. They all do. Everything was washed and ironed there. Carers notice and tell us little things he has said or done. They take time to speak to residents. The food is outstanding, cooked there and homemade with daily cake at tea time. We always feel very welcome and cared for ourselves!
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Review from Sally W (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was at St Mary's House for the last seven months of her life: she needed to move from her retirement home after a fall meant she could no longer do very much for herself. When I first walked through the door to meet the owner and look around, it felt right: the owner and carers are very kind
and helpful, and residents are treated with respect. The staff go out of their way to make things easier for the residents and to meet individual requests, and the food is excellent. St Mary's is a happy home with regular activities to keep people active mentally and physically, and family members and friends are made to feel very welcome. I cannot fault the treatment my mother received from everyone involved right to the end.
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Review from Barbara J (Friend of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very close and dear friend was a resident at St Mary's for some 18 months until we sadly had to say goodbye to her at the grand age of 99. I cannot say enough about the care and attention given by the manager and all the staff at St Mary's. Nothing is too much trouble. Though a small care home, it
does mean everything is more personal. I would have no hesitation in recommending.
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Review from Katie B (Daughter of Resident) published on 8 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at St Mary's House for the last two years of her life. She received such loving care that, although it was initially only for a trial period, she made St Mary's her home. I cannot praise the staff highly enough. They treat each patient as an individual and with love and kindness. The
spirit of the home is guided by the owner and her family, and they create a home from home for all their residents. I would most definitely recommend St Mary's.
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Review from Eileen B (Sister of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was a resident at St Mary's until she passed away recently. She was very happy and contented there. The staff were exceptional in their loving care. The atmosphere is like a real home, and visitors are made to feel welcome at any time.
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Review from Clare W (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for nearly 8-years up to her death. Throughout this time, her needs changed and the staff were always kind and helpful, meeting her needs as best they could eg, initially, she would attend church events, and when the family couldn’t take her, St Mary's did. Also, regular hospital
appointments when hospital transport was needed again she was accompanied by a member of staff. Towards the end of her life, extra equipment was ordered for her to help with her care again, all ordered by St Mary's. She had a period of time when she didn’t want to eat, and they came up with a way to persuade her to do so. I have so many examples of the care and help she was given.
It is still a family-run care home owned and run by the same person for nearly 38-years. She uses her wealth of experience to make all of the residents feel happy and comfortable whilst ensuring their needs, mental, physical and medical are met. An excellent care home, I highly recommend.
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Review from Jill M (Daughter of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at St Mary’s for one year prior to her death in March. We had been reluctant for her to move to home but this was the best choice we could have made. Mum was so well cared for. The owner and staff are professional, caring and friendly. The food was very good and the room mum had was
newly decorated, clean and had a lovely view of the garden. Mum had not been able to lie in a bed for several years because of arthritis but the manager arranged for a special bed to be installed and mum was able to sleep well in a bed for the first time in years. When she became ill last March the staff were so dedicated and kind in their care of her and so supportive of the family as we spent the last few days with mum. I am so grateful that mum was able to be cared for at St Mary’s. It is a very unique and special home.
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Current Review Score: 9.2 (9.226)

Overview of Review Score

The Review Score of 9.2 (9.226) out of 10 for St Mary's House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for St Mary's House is calculated as follows: ( (49 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.55 Points relating to the number of positive Reviews for St Mary's House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about St Mary's House

What types of Care is St Mary's House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Mary's House have?

There are 24 Single Rooms.

What are the Facilities & Services at St Mary's House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Mary's House to the centre of Hampton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's House to verify any information. View our terms and conditions. St Mary's House has an Enhanced Service - more info.