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St Mary's House
71 Ormond Avenue, Hampton, London TW12 2RT






St Mary’s House is a family-run residential care home that provides high-quality, compassionate care for up to 23 elderly residents, including those living with dementia and those without. Their family values are at the heart of everything they do, creating a warm, nurturing environment where every resident feels like part of the extended family.
The dedicated team of care workers are on hand 24/7 to provide assistance with daily activities, medication...
Care Provided by St Mary's House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,050 - £1,600
- Self-Funded Residential Dementia Care: £1,050 - £1,600
- RESPITE Self-Funded Residential Care: £1,050 - £1,600
- RESPITE Self-Funded Residential Dementia Care: £1,050 - £1,600
Contact St Mary's House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Mr & Mrs J F Warren
- Private Owned
Person in charge
- Sylvia Warren (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (1)
St Mary's House Reviews (41)
St Mary's House has a Review Score of 9.2 (9.226) out of 10, based on 6 reviews in the last 2 years.
Over all time St Mary's House has 41 reviews.
My Aunt could not live on her own anymore. We wanted a small friendly care home. St Mary’s House more than fitted the bill. The staff are so welcoming and friendly, and nothing is too much trouble for them. My Aunt does activities, really enjoys her food (so much better than the microwave meal she was having). Before the current situation, we could always pop in and were always kept informed. As regards the covid situations all measures have been put in place by the staff. I feel that a weight has been taken off my shoulders and I can relax knowing my Aunt is so well cared for.
My mother has now been a resident for over five years since the death of my father and I have only praise for the team for running such a happy home where everyone is made to feel that they are part of a family. She has always been very content here, loves her room and appreciates the wonderful home cooked food and attention of the carers. Residents are encouraged to join in the activities, visitors are always welcome and the manager also organises outings within the local area. This year being like no other I cannot commend the manager and her team highly enough for the precautions and many hours of extra work they have all put in to keep everyone safe.
My mother is 88 and has mobility issues, anxiety and age-related Alzheimer’s. She has been a resident at St Mary’s for 15 months having lived locally. The care and attention that she receives is excellent but it is the relationships with the staff that are exceptional. The staff knows the residents very well, are interested in their lives and families so that their care is individual, personal and positive. Whenever we visit, we are welcomed and included in the life of the home. We are informed of any developments and we feel able to pass information across as well as we have a common purpose which is the well-being of my mother.
As a nurse myself, I knew exactly what I wanted for my mother-in-law i.e. a home from home. She has attended a number of homes for respite before she went to St Mary’s. I was so impressed by the owner who is a hands on owner and she instills in all her staff to treat the residents like their own parents. All the residents are very happy. She is so content and well looked after.
My partner who has dementia and can be very difficult is treated with great patience, and the care staff allows for her erratic moods. The home has a family feel and because the staff and helpers have been there long term the residents get continuity, which is especially important for dementia patients. The home is not run primarily as a business, but as a home to care for its residents.
We were looking for a comfortable and safe environment for my mother after my father, who had been her carer, fell ill and could no longer cope. After searching for a while we found St Mary's House, which we felt would suit mum. After being in the family home for 66 years we knew her reluctance to leave but it was necessary for her welfare. The owner of St Mary's met with mother and immediately understood the situation. She was kind, supportive and incredibly helpful, dealing with mum in a very patient and caring way. Mum was offered a trial period to see how she liked it and I am pleased to say that the trial became permanent. She is content, well cared for and relaxed in her new home. As a family, we are confident that mum is being treated with dignity and respect while being cared for in a way we could not. The current situation has been a problem for us all but our mum is safe and secure for which we are incredibly grateful.
My mother was incapable of caring for herself, and St Mary's house were able to accept her. Mum was settled and content from her first day there. It is a small, family-run and very caring home. Three generations of the same family have an exceptionally caring ethos.
My mum came to this care home in 2019 and we could not have asked for better care to date. All her needs and requests have always been fulfilled by the staff and carers. In fact, I would say they go above and beyond. I highly recommend it as not only did my mum come here but so did my dad's mum, so when my mum needed to find a care home at 71 years old it was first on her list.
All the staff are a credit to the carers. Unfortunately, dad is in a different nursing home, oh how I wish his nursing home was as friendly and caring as St Mary's House.
We are so delighted with the care given to our Mum at St Mary's. She was - like most people I think - reluctant to move into a residential home, but she absolutely loved it! The wonderful staff are so helpful, friendly and positive and really took the time to get to know our Mum - and she was treated with dignity, respect and able to be herself. The meals are amazing, the garden and the house are beautiful, and the home is altogether so welcoming and comfortable. We really can't recommend it highly enough - we are so pleased that our Mum had such a lovely and happy time there, and will always be so grateful to everyone at St Mary's.
Atmosphere of a family home.
All staff so friendly and approachable.
My mother was resident for about nine months up until her recent death at the age of 97. She had been in another care home previously. Aside from that one being a smarter looking care home, there is really no comparison, St Mary's wins hands down. If you are looking for great care and respect for your loved ones, this is the place. The staff are wonderful. Whatever is needed, they do it. The food, all prepared on site in a huge, spotlessly maintained kitchen, is excellent.
My mother was transferred to St Mary's from hospital in very demanding circumstances. From the time she entered their door she was treated with the utmost care and attention throughout her stay there.
My Aunt has been a resident since February 2017. She has been made to feel welcome and is well looked after. A comfortable room, friends to talk to and lovely freshly cooked food and excellent staff.
It is a pleasure to visit my mum at St Mary's, to see her relaxed, happy and settled. The staff are welcoming and care, there is always a peaceful and happy atmosphere. I could not be more pleased.
Senior staff have taken her to numerous hospital appointments and explained diagnoses and medication and treatment.
They keep us regularly updated, listening to our concerns and acting on them promptly. When Mum recently ran out of money to pay her fees management were supportive and gave us excellent advice re making claims to the Local Authority.
There have been a couple of safeguarding incidents regarding one dishonest carer - management dealt with this fairly and professionally giving us all full support.
Our family have no hesitation in fully recommending this excellent care home.
Our only 'complaints' would be that most of the residents suffer from dementia.
This has been distressing for Mum as she often has no-one 'sensible' to talk to.
Staff have become increasingly busy over the years and no longer have the time to stop and chat to her. The bathroom is too small and unsafe.
This care home is a family run concern, with a warm and friendly atmosphere, amazing, caring and professional carers with a happy vibe that runs throughout the home. The management is friendly and approachable and very competent in their knowledgeable approach to caring for the residents. I am very happy with my mum's standards of care, wonderful food and I'm confident of her being well looked after.
My father has been living at the home since 14th December. The staff helped him to settle very quickly. Everyone has continued to be kind. I visit 3 times a week and always find the staff helpful and respectful to my father and other residents. My father seems to enjoy the food. On Sundays, the cook reheats Polish dumplings (pierogi) which my father enjoys as well as the roast. My father feels at home at St Mary's House and I am confident that he is well cared for and happy.
My brothers and I are totally delighted with St Mary's House. My mother has been there for five years now and suffers from severe dementia, but she is both well and cheerful. The carers are so kind to her and know how to ensure that she is calm and contented. My mother always looks well-dressed and cared for and enjoys all the home-cooked food provided. We couldn't ask for more.
My mother has been in this home since 2014 and I have never known her happier. There is a warm friendly atmosphere as soon as you walk through the door. All the staff are very caring and the residents all complement the food and you never hear a word of complaint from the residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 March 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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