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St Mary's House

71 Ormond Avenue, Hampton, London TW12 2RT
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St Mary's House, Hampton
St Mary's House, Hampton
St Mary's House, Hampton

St Mary’s House is a family-run residential care home that provides high-quality, compassionate care for up to 23 elderly residents, including those living with dementia and those without. Their family values are at the heart of everything they do, creating a warm, nurturing environment where every resident feels like part of the extended family.

The dedicated team of care workers are on hand 24/7 to provide assistance with daily activities, medication...  

Care Provided by St Mary's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1,050 - £1,600
  • Self-Funded Residential Dementia Care: £1,050 - £1,600
  • RESPITE Self-Funded Residential Care: £1,050 - £1,600
  • RESPITE Self-Funded Residential Dementia Care: £1,050 - £1,600
The price(s) shown are provided by the care home. Contact St Mary's House for full pricing details and T&Cs.

Contact St Mary's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mr & Mrs J F Warren
  • Private Owned

Person in charge

  • Sylvia Warren (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (24)
  • Single Rooms with ensuite Wet Room (1)

St Mary's House Reviews (41)

9.2

St Mary's House has a Review Score of 9.2 (9.226) out of 10, based on 6 reviews in the last 2 years. Over all time St Mary's House has 41 reviews.

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Review from Pauline H (Niece of Resident) published on 30 October 2020 Submitted via Website
Overall Experience

My Aunt could not live on her own anymore. We wanted a small friendly care home. St Mary’s House more than fitted the bill. The staff are so welcoming and friendly, and nothing is too much trouble for them. My Aunt does activities, really enjoys her food (so much better than the microwave meal she was having). Before the current situation, we could always pop in and were always kept informed. As regards the covid situations all measures have been put in place by the staff. I feel that a weight has been taken off my shoulders and I can relax knowing my Aunt is so well cared for.

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Review from D S (Daughter of Resident) published on 30 October 2020 Submitted via Website
Overall Experience

My mother has now been a resident for over five years since the death of my father and I have only praise for the team for running such a happy home where everyone is made to feel that they are part of a family. She has always been very content here, loves her room and appreciates the wonderful home cooked food and attention of the carers. Residents are encouraged to join in the activities, visitors are always welcome and the manager also organises outings within the local area. This year being like no other I cannot commend the manager and her team highly enough for the precautions and many hours of extra work they have all put in to keep everyone safe.

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Review from Debbie S (Daughter of Resident) published on 28 October 2020 Submitted via Website
Overall Experience

My mother is 88 and has mobility issues, anxiety and age-related Alzheimer’s. She has been a resident at St Mary’s for 15 months having lived locally. The care and attention that she receives is excellent but it is the relationships with the staff that are exceptional. The staff knows the residents very well, are interested in their lives and families so that their care is individual, personal and positive. Whenever we visit, we are welcomed and included in the life of the home. We are informed of any developments and we feel able to pass information across as well as we have a common purpose which is the well-being of my mother.

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Review from Liz S (Daughter-in-law of Resident) published on 28 October 2020 Submitted via Website
Overall Experience

As a nurse myself, I knew exactly what I wanted for my mother-in-law i.e. a home from home. She has attended a number of homes for respite before she went to St Mary’s. I was so impressed by the owner who is a hands on owner and she instills in all her staff to treat the residents like their own parents. All the residents are very happy. She is so content and well looked after.

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Review from Keith A (Partner of Resident) published on 28 October 2020 Submitted via Website
Overall Experience

My partner who has dementia and can be very difficult is treated with great patience, and the care staff allows for her erratic moods. The home has a family feel and because the staff and helpers have been there long term the residents get continuity, which is especially important for dementia patients. The home is not run primarily as a business, but as a home to care for its residents.

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Review from David (Son of Resident) published on 28 October 2020 Submitted via Website
Overall Experience

We were looking for a comfortable and safe environment for my mother after my father, who had been her carer, fell ill and could no longer cope. After searching for a while we found St Mary's House, which we felt would suit mum. After being in the family home for 66 years we knew her reluctance to leave but it was necessary for her welfare. The owner of St Mary's met with mother and immediately understood the situation. She was kind, supportive and incredibly helpful, dealing with mum in a very patient and caring way. Mum was offered a trial period to see how she liked it and I am pleased to say that the trial became permanent. She is content, well cared for and relaxed in her new home. As a family, we are confident that mum is being treated with dignity and respect while being cared for in a way we could not. The current situation has been a problem for us all but our mum is safe and secure for which we are incredibly grateful.

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Review from Stanley G (Son of Resident) published on 28 October 2020 Submitted via Website
Overall Experience

My mother was incapable of caring for herself, and St Mary's house were able to accept her. Mum was settled and content from her first day there. It is a small, family-run and very caring home. Three generations of the same family have an exceptionally caring ethos.

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Review from Fay H (Daughter of Resident) published on 28 October 2020 Submitted via Website
Overall Experience

My mum came to this care home in 2019 and we could not have asked for better care to date. All her needs and requests have always been fulfilled by the staff and carers. In fact, I would say they go above and beyond. I highly recommend it as not only did my mum come here but so did my dad's mum, so when my mum needed to find a care home at 71 years old it was first on her list.

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Review from Christine C (Daughter of Resident) published on 6 February 2020 Submitted via Postal Card
Overall Experience
Mum, unfortunately, could no longer manage at home. Now aged 97 years old it was important to find a friendly, efficient and local care home.

All the staff are a credit to the carers. Unfortunately, dad is in a different nursing home, oh how I wish his nursing home was as friendly and caring as St Mary's House.

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Review from Marianne S (Daughter of Resident) published on 9 April 2019 Submitted via Website
Overall Experience

We are so delighted with the care given to our Mum at St Mary's. She was - like most people I think - reluctant to move into a residential home, but she absolutely loved it! The wonderful staff are so helpful, friendly and positive and really took the time to get to know our Mum - and she was treated with dignity, respect and able to be herself. The meals are amazing, the garden and the house are beautiful, and the home is altogether so welcoming and comfortable. We really can't recommend it highly enough - we are so pleased that our Mum had such a lovely and happy time there, and will always be so grateful to everyone at St Mary's.

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Review from Ken B (Brother-in-law of Resident) published on 7 December 2018 Submitted via Postal Card
Overall Experience
Apprehensive about finding a care home. But with St Mary's House we think we have found an absolute gem.
Atmosphere of a family home.

All staff so friendly and approachable.

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Review from Richard B (Son of Resident) published on 16 August 2018 Submitted via Website
Overall Experience

My mother was resident for about nine months up until her recent death at the age of 97. She had been in another care home previously. Aside from that one being a smarter looking care home, there is really no comparison, St Mary's wins hands down. If you are looking for great care and respect for your loved ones, this is the place. The staff are wonderful. Whatever is needed, they do it. The food, all prepared on site in a huge, spotlessly maintained kitchen, is excellent.

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Review from Bernice Y (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card
Overall Experience

My mother was transferred to St Mary's from hospital in very demanding circumstances. From the time she entered their door she was treated with the utmost care and attention throughout her stay there.

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Review from Brigette T (Niece of Resident) published on 29 January 2018 Submitted via Postal Card
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My Aunt has been a resident since February 2017. She has been made to feel welcome and is well looked after. A comfortable room, friends to talk to and lovely freshly cooked food and excellent staff.

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Review from Audrey B (Daughter of Resident) published on 24 November 2017 Submitted via Postal Card
Overall Experience

It is a pleasure to visit my mum at St Mary's, to see her relaxed, happy and settled. The staff are welcoming and care, there is always a peaceful and happy atmosphere. I could not be more pleased.

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Review from M W (Daughter-in-law of Resident) published on 31 October 2017 Submitted via Postal Card
Overall Experience
My mother in law has been a resident for over 6 years. Throughout this time she has received excellent care, support and respect from staff. Any 'problems' have been dealt with immediately and professionally. Her individual needs have been met with understanding.
Senior staff have taken her to numerous hospital appointments and explained diagnoses and medication and treatment.
They keep us regularly updated, listening to our concerns and acting on them promptly. When Mum recently ran out of money to pay her fees management were supportive and gave us excellent advice re making claims to the Local Authority.
There have been a couple of safeguarding incidents regarding one dishonest carer - management dealt with this fairly and professionally giving us all full support.
Our family have no hesitation in fully recommending this excellent care home.
Our only 'complaints' would be that most of the residents suffer from dementia.
This has been distressing for Mum as she often has no-one 'sensible' to talk to.

Staff have become increasingly busy over the years and no longer have the time to stop and chat to her. The bathroom is too small and unsafe.

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Review from Evelyn H (Daughter of Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience

This care home is a family run concern, with a warm and friendly atmosphere, amazing, caring and professional carers with a happy vibe that runs throughout the home. The management is friendly and approachable and very competent in their knowledgeable approach to caring for the residents. I am very happy with my mum's standards of care, wonderful food and I'm confident of her being well looked after.

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Review from Krysia G (Daughter of Resident) published on 30 August 2017 Submitted via Postal Card
Overall Experience

My father has been living at the home since 14th December. The staff helped him to settle very quickly. Everyone has continued to be kind. I visit 3 times a week and always find the staff helpful and respectful to my father and other residents. My father seems to enjoy the food. On Sundays, the cook reheats Polish dumplings (pierogi) which my father enjoys as well as the roast. My father feels at home at St Mary's House and I am confident that he is well cared for and happy.

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Review from Penny C (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card
Overall Experience

My brothers and I are totally delighted with St Mary's House. My mother has been there for five years now and suffers from severe dementia, but she is both well and cheerful. The carers are so kind to her and know how to ensure that she is calm and contented. My mother always looks well-dressed and cared for and enjoys all the home-cooked food provided. We couldn't ask for more.

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Review from Michael K (Son of Resident) published on 24 August 2017 Submitted via Postal Card
Overall Experience

My mother has been in this home since 2014 and I have never known her happier. There is a warm friendly atmosphere as soon as you walk through the door. All the staff are very caring and the residents all complement the food and you never hear a word of complaint from the residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 March 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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