St Mary's House

71 Ormond Avenue, Hampton TW12 2RT
Review Us
9.2 41 Reviews
  • St Mary's House, Hampton
St Mary’s House is a family-run residential care home that provides high-quality, compassionate care for up to 23 elderly residents, including those living with dementia and those without. Their family values are at the heart of everything they do, creating a warm, nurturing environment where every resident feels like part of the extended family.

The dedicated team of care workers are on hand 24/7 to provide assistance with daily activities, medication management, and personal care. They are committed to fostering a loving and secure environment where residents can thrive with the peace of mind that their needs are always met.
Show St Mary's House on the Map

Care Provided by St Mary's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1600
  • Self-Funded Residential Dementia Care: £1050 – £1600
  • RESPITE Self-Funded Residential Care: £1050 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1600
The price(s) shown are provided by the care home. Contact St Mary's House for full pricing details and T&Cs.

Contact St Mary's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Mary's House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Mr & Mrs J F Warren
  • Privately Owned

Person in Charge

  • Sylvia Warren (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (1)

St Mary's House Reviews (41)

9.2

St Mary's House has a Review Score of 9.2 (9.226) out of 10, based on 6 reviews in the last 2 years.
Over all time St Mary's House has 41 reviews.

Overall Experience
  • 37
  • 4
  • 0
  • 0
  • 0
Date Published
  • 41
  • 4
  • 4
  • 6
  • 35
Reviewer Connection to St Mary's House
  • 22
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Sylvia G (Daughter of Resident) published on 7 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at St Mary's for 4 Years and was very well looked after. The home was very caring yet professional. My mother enjoyed the food which was all freshly prepared meals. At the end of her life, they gave her so much extra care. She ended her days there, which is what she wanted. They also gave
the family a lot of help after she died with practical matters. As we lived a long way away, this was extremely helpful and greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.226)

Overview of Review Score

The Review Score of 9.2 (9.226) out of 10 for St Mary's House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for St Mary's House is calculated as follows: ( (49 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.55 Points relating to the number of positive Reviews for St Mary's House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's House to verify any information. View our terms and conditions. St Mary's House has an Enhanced Service - more info.