Submit a Review for Moreland House
5 Manor Avenue, Hornchurch, RM11 2EB
View full details of Moreland HouseLatest Reviews for Moreland House
12 January 2026
I have found the establishment to be clean and well-maintained. The management and staff are helpful, cheerful and appear to work efficiently. As a visitor to my wife, I am not made to feel intrusive and am warmly welcomed to the home. My wife, the patient, is very happy with the way she is moved
and kept clean, being a retired NHS consultant, she would soon let me know of any shortcomings. I, without hesitation, would recommend Moreland House to anybody.
26 November 2025
Zoe and all her staff are amazing, there is a good atmosphere in the lounges, and staff are usually very attentive.
Everywhere is kept clean and tidy, and nothing is too much trouble.
They provide such an essential service, for which we are very grateful.
Thank you Zoe and your team.
03 October 2025
Overall a good care home. Staff really kind and friendly. Would like more care with laundry, I know it's not easy.
10 March 2025
All I can say it's that I am happy and gratefull for the experience with the staff of the care home. The management together with the staff act as a great team. working for the residents well being and living in a warm and safe place. Once of one of the staff noticed that on one of my mom occurred
it was reported to the nurse and the nurse call me to inform me in the same time the treatment has been been done. Thank You!
03 March 2025
Having visited my friend in the nursing home. I was totally impressed with the home. The home was clean and smelled lovely. The staff were professional and very caring and I felt very involved in my friend's care.
As he was a very senior doctor, the staff were exceptionally sensitive, showed
compassion and support and were very respectful of his life, culture, needs and family. He died, however, the handling of this was again professional, respectful and of the most considerate and gracious attention. Special thanks to the manager who went above and beyond.
03 March 2025
My Brother has been here just over 2 weeks, he seems to have settled in really well. We are more than happy with the care he gets, he is always clean and tidy. If we turn up at meal times the food looks really nice, we could eat ourselves. The nurses and carers are very friendly and make us welcome,
nothing seems too much for them. The home is always clean and tidy.
03 March 2025
My friend is very well looked after, she's on the 1st floor and the staff here are very well mannered and kind, always helpful to her.
03 March 2025
The staff are very friednly and my parents are well looked after.
The staff are also alert to the needs of the residents.
12 July 2024
My mum has been a resident of Moreland House Nursing and Care Home, she was 97 years old when she arrived and 101 years old when she passed away. The care and attention she received was wonderful. Mum had Alzheimer's disease and the home was so good in understanding the problems this caused. Mum was
always clean, and warm and her room was very welcoming, the staff are very good, helpful, pleasant, friendly and always so their best. Moreland House is a very well-run home, they organise activities for the residents and gave Mum a lovely party when she was 100, lovely people.
19 April 2024
The staff were always helpful and friendly. My husband seemed to settle at Moreland House better than elsewhere. It was a very upsetting and stressful time but in the last few months, felt more at ease knowing he was in such good care.
07 June 2023
I am writing to congratulate Moreland House on the wonderful care that they gave my later mother. I am grateful for the help and kindness that they gave her during her time in the home, not only to her but also to me and my brother. Nursing care also was much appreciated. Thank you also to the
cleaning staff that went that extra mile with their kindness and also the carers who were so thoughtful and caring. Thank you so very much.
09 February 2023
Moreland House is a relatively new building, purposefully designed as a care/nursing home with wide corridors, accessible lifts, wide doors and handrails. My father has been there for six months. Originally he came as a respite client for two weeks. As his dementia became progressively worse the
medics recommended that he should go into a nursing home full-time. I had no hesitation in placing him in Moreland House. He feels safe and secure, enjoys the food and occasionally joins in the activities.
10 September 2021
My husband was accepted by Moreland House in March 2021. He has challenging needs. The staff continue to care for him with respect and dignity, even though I am aware it's not easy at times. I have been fully consulted and kept informed of all decisions about his care.
26 February 2021
Mum moved to Moreland House in early January 2021 as the home where she was closed down. She was suffering from dementia, very frail and sadly passed away on 4th February 2021, 2 days after her 100th birthday. For the short time she was with them, the staff were so kind and understanding. They made
her birthday so special and a wonderful memory to cherish. Thank you to everyone for making her last weeks so comfortable and being supportive during this difficult time.
08 February 2021
This home has cared for our mum so well since taking her from another home in an emergency, but sadly, Mum passed away yesterday 6/2/21 in the early hours of the morning, after a long battle with Alzheimer's. I can speak on behalf of her family and say that the staff have been so very caring,
considerate and attentive to Mum in her final hours, allowing her to pass with comfort, dignity and without any distress. We have been completely supported by the staff and we could not have wished for Mum to have been cared for any better at the end of her life. Thank you to all the staff at Moreland House. You do an amazing job and for the little time that you knew our mum, you showed you really cared about her wellbeing.
17 December 2020
Very good.
20 November 2020
The care home management is very poor. I'm not satisfied with the communication or any complaint. Does not take any action if any complaint is given. They do not give any regular check-up provided for the service user. Poor communication with family not taking any feedback into account. Not
providing any emotional support to a service user.
27 October 2020
My dad stayed in Moreland House care home since August 2019. The care he was given was excellent. All the staff at the home were very professional, caring and world-class. I am very grateful for the whole team support. Thank you.
26 October 2020
We are always impressed with the standard of care our grandmother receives at Moreland care home. All the staff are very kind and considerate. Very happy with mum and the management team always caring throughout. The reception team are very welcoming as soon as we walk in. We always feel very lucky
that our grandmother lives in such a lovely caring home.
05 October 2020
Very good service throughout my stay.
Latest Reviews for Moreland House
12 January 2026
I have found the establishment to be clean and well-maintained. The management and staff are helpful, cheerful and appear to work efficiently. As a visitor to my wife, I am not made to feel intrusive and am warmly welcomed to the home. My wife, the patient, is very happy with the way she is moved
and kept clean, being a retired NHS consultant, she would soon let me know of any shortcomings. I, without hesitation, would recommend Moreland House to anybody.
26 November 2025
Zoe and all her staff are amazing, there is a good atmosphere in the lounges, and staff are usually very attentive.
Everywhere is kept clean and tidy, and nothing is too much trouble.
They provide such an essential service, for which we are very grateful.
Thank you Zoe and your team.
03 October 2025
Overall a good care home. Staff really kind and friendly. Would like more care with laundry, I know it's not easy.
10 March 2025
All I can say it's that I am happy and gratefull for the experience with the staff of the care home. The management together with the staff act as a great team. working for the residents well being and living in a warm and safe place. Once of one of the staff noticed that on one of my mom occurred
it was reported to the nurse and the nurse call me to inform me in the same time the treatment has been been done. Thank You!
03 March 2025
Having visited my friend in the nursing home. I was totally impressed with the home. The home was clean and smelled lovely. The staff were professional and very caring and I felt very involved in my friend's care.
As he was a very senior doctor, the staff were exceptionally sensitive, showed
compassion and support and were very respectful of his life, culture, needs and family. He died, however, the handling of this was again professional, respectful and of the most considerate and gracious attention. Special thanks to the manager who went above and beyond.
03 March 2025
My Brother has been here just over 2 weeks, he seems to have settled in really well. We are more than happy with the care he gets, he is always clean and tidy. If we turn up at meal times the food looks really nice, we could eat ourselves. The nurses and carers are very friendly and make us welcome,
nothing seems too much for them. The home is always clean and tidy.
03 March 2025
My friend is very well looked after, she's on the 1st floor and the staff here are very well mannered and kind, always helpful to her.
03 March 2025
The staff are very friednly and my parents are well looked after.
The staff are also alert to the needs of the residents.
12 July 2024
My mum has been a resident of Moreland House Nursing and Care Home, she was 97 years old when she arrived and 101 years old when she passed away. The care and attention she received was wonderful. Mum had Alzheimer's disease and the home was so good in understanding the problems this caused. Mum was
always clean, and warm and her room was very welcoming, the staff are very good, helpful, pleasant, friendly and always so their best. Moreland House is a very well-run home, they organise activities for the residents and gave Mum a lovely party when she was 100, lovely people.
19 April 2024
The staff were always helpful and friendly. My husband seemed to settle at Moreland House better than elsewhere. It was a very upsetting and stressful time but in the last few months, felt more at ease knowing he was in such good care.
07 June 2023
I am writing to congratulate Moreland House on the wonderful care that they gave my later mother. I am grateful for the help and kindness that they gave her during her time in the home, not only to her but also to me and my brother. Nursing care also was much appreciated. Thank you also to the
cleaning staff that went that extra mile with their kindness and also the carers who were so thoughtful and caring. Thank you so very much.
09 February 2023
Moreland House is a relatively new building, purposefully designed as a care/nursing home with wide corridors, accessible lifts, wide doors and handrails. My father has been there for six months. Originally he came as a respite client for two weeks. As his dementia became progressively worse the
medics recommended that he should go into a nursing home full-time. I had no hesitation in placing him in Moreland House. He feels safe and secure, enjoys the food and occasionally joins in the activities.
10 September 2021
My husband was accepted by Moreland House in March 2021. He has challenging needs. The staff continue to care for him with respect and dignity, even though I am aware it's not easy at times. I have been fully consulted and kept informed of all decisions about his care.
26 February 2021
Mum moved to Moreland House in early January 2021 as the home where she was closed down. She was suffering from dementia, very frail and sadly passed away on 4th February 2021, 2 days after her 100th birthday. For the short time she was with them, the staff were so kind and understanding. They made
her birthday so special and a wonderful memory to cherish. Thank you to everyone for making her last weeks so comfortable and being supportive during this difficult time.
08 February 2021
This home has cared for our mum so well since taking her from another home in an emergency, but sadly, Mum passed away yesterday 6/2/21 in the early hours of the morning, after a long battle with Alzheimer's. I can speak on behalf of her family and say that the staff have been so very caring,
considerate and attentive to Mum in her final hours, allowing her to pass with comfort, dignity and without any distress. We have been completely supported by the staff and we could not have wished for Mum to have been cared for any better at the end of her life. Thank you to all the staff at Moreland House. You do an amazing job and for the little time that you knew our mum, you showed you really cared about her wellbeing.
17 December 2020
Very good.
20 November 2020
The care home management is very poor. I'm not satisfied with the communication or any complaint. Does not take any action if any complaint is given. They do not give any regular check-up provided for the service user. Poor communication with family not taking any feedback into account. Not
providing any emotional support to a service user.
27 October 2020
My dad stayed in Moreland House care home since August 2019. The care he was given was excellent. All the staff at the home were very professional, caring and world-class. I am very grateful for the whole team support. Thank you.
26 October 2020
We are always impressed with the standard of care our grandmother receives at Moreland care home. All the staff are very kind and considerate. Very happy with mum and the management team always caring throughout. The reception team are very welcoming as soon as we walk in. We always feel very lucky
that our grandmother lives in such a lovely caring home.
05 October 2020
Very good service throughout my stay.