Moreland House, Hornchurch, London
Moreland House, Hornchurch, London
Moreland House, Hornchurch, London

Moreland House delivers quality residential care for residents who appreciate a relaxing and homely environment, alongside a holistic approach to their care needs.

While being an ideal location for a comfortable retirement, Moreland House also welcomes short-term care needs and works closely with local health services to assess requirements.

All care is tailored to the individual and set up to support personal dignity. Utmost importance is given to the care, comfort, dignity, privacy and independence of the residents.

Group: Abbey Total Care Group Ltd

Person in charge: Anu Jose (Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 50

Shared Rooms: 0

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile

Latest Care Quality Commission* Report on Moreland House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Moreland House has a Review Score of 9.3 (9.334)

The Review Score of 9.3 (maximum of 10) for Moreland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Moreland House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.434 for Moreland House is calculated as follows: ( (75 Excellents x 5) + (56 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.434

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.9 Points relating to the number of positive Reviews for Moreland House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10 Target = 0.900

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moreland House?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moreland House

  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Respite Resident/Service User
    1
  • more

I arrived at the care home as a respite resident. The room allocated was large with excellent light with adequate clothes space and toilet within a wet room. My medical condition at the time included a full plaster cast on my right leg, my weakened physical condition made it impossible to stand unaided. I was unable to get on or off the toilet. They washed and cleaned me, making me feel welcome at all times with humour which we shared. My relations with nurses, staff and management was excellent from start to finish of my stay.
The food was excellent, tea, drinks available day and night. Entertainment well organised in lounge and garden. As my condition improved and I became fully independent, was discharged from hospital and physio.
I have no hesitation in recommending this care home and it would be my first choice should the need arise.

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very very nice home. Lovley staff. My husband is very happy.

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A one plus!

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My father was admitted to the Morland three weeks ago and so far we are very happy with the care and attention he is getting from the staff. We have found the staff dealing with my father to be very attentive and helpful.

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I feel happy and safe here. The staff are very kind and helpful.

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for 3 years. The staff are very caring and she has been well looked after.

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for Moreland House from the care afforded to my mother to the facilities, cleanliness and support of all. Communication regarding my mother's welfare is excellent. I am always informed of any changes or concerns they may have and keep me updated following the regular G.P visits.

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anu Jose, Manager at Moreland House responded to this review on 13 Mar 2017:

Hi Paul, many thanks for the review. We are trying our best to make everything excellent.

I am happy with the care my mother receives, they always react quickly if they see any problems and understand her needs. It is always clean and the staff are pleasant and approachable. Nothing is perfect but overall I find this a good care home and feel my mother is having the care that is needed for her condition.

How likely would you be to recommend Moreland House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Anu Jose, Manager at Moreland House responded to this review on 07 Mar 2017:

Thanks Roger. It would be much appreciated if you could feed back to me on the areas which you are not fully happy with us, so we can try to improve and give you much more happier environment.

I came for two weeks and enjoyed it so much I've stayed two years!

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my husband every day and although I do have to remind them of things from time to time I feel that my husband and his needs are looked after by kind and caring staff.

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care home is always very welcoming and kept clean. My husband is always treated with dignity. Meals are served promptly and there is a good choice. The staff at Moreland House are very caring and helpful. Agency staff are not always as attentive. Activities need to be increased and varied, this has been lacking.

How likely would you be to recommend Moreland House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum resided at Moreland House for seven years, she was extremely happy there, and as her health deteriorated the care, love and compassion that was shown to her was second to none. She passed away in Moreland House in January 2016, she ended her days in her room, with all her photo's around her, family by her side and died with dignity. This meant so much to my sister and I. The staff showed compassion and love throughout, we cannot thank them enough for this. The compassion shown to us also, was very touching and much appreciated.

How likely would you be to recommend Moreland House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Care Home Idol 2016

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