Moreland House Care Home

Staff are always welcoming, friendly and helpful. My Aunt has been in this home for three years and settled in remarkably well. She's very happy there and always says how lovely the staff are. She's fairly independent and her mobility is good, which enables her to make her own way to the garden, which she enjoys. Having been a keen gardener all her life, she enjoys being in the garden and reading her book.

Thank you to everyone at Moreland House for their support during such a difficult time. I would happily recommend this care home.

My mum was sent to Moreland House under palliative care. She was there for five months. The care she was given was second to none; she was treated with dignity, care and consideration at all times by the team. They were excellent. The management were also outstanding with caring professional support available at all times. I can't sing the praises of this home enough.

I have found the establishment to be clean and well-maintained. The management and staff are helpful, cheerful and appear to work efficiently. As a visitor to my wife, I am not made to feel intrusive and am warmly welcomed to the home. My wife, the patient, is very happy with the way she is moved and kept clean, being a retired NHS consultant, she would soon let me know of any shortcomings. I, without hesitation, would recommend Moreland House to anybody.

Thank you Zoe and your team.

Overall a good care home. Staff really kind and friendly. Would like more care with laundry, I know it's not easy.

All I can say it's that I am happy and gratefull for the experience with the staff of the care home. The management together with the staff act as a great team. working for the residents well being and living in a warm and safe place. Once of one of the staff noticed that on one of my mom occurred it was reported to the nurse and the nurse call me to inform me in the same time the treatment has been been done. Thank You!

As he was a very senior doctor, the staff were exceptionally sensitive, showed compassion and support and were very respectful of his life, culture, needs and family. He died, however, the handling of this was again professional, respectful and of the most considerate and gracious attention. Special thanks to the manager who went above and beyond.

My Brother has been here just over 2 weeks, he seems to have settled in really well. We are more than happy with the care he gets, he is always clean and tidy. If we turn up at meal times the food looks really nice, we could eat ourselves. The nurses and carers are very friendly and make us welcome, nothing seems too much for them. The home is always clean and tidy.

My friend is very well looked after, she's on the 1st floor and the staff here are very well mannered and kind, always helpful to her.

The staff are also alert to the needs of the residents.

My mum has been a resident of Moreland House Nursing and Care Home, she was 97 years old when she arrived and 101 years old when she passed away. The care and attention she received was wonderful. Mum had Alzheimer's disease and the home was so good in understanding the problems this caused. Mum was always clean, and warm and her room was very welcoming, the staff are very good, helpful, pleasant, friendly and always so their best. Moreland House is a very well-run home, they organise activities for the residents and gave Mum a lovely party when she was 100, lovely people.

The staff were always helpful and friendly. My husband seemed to settle at Moreland House better than elsewhere. It was a very upsetting and stressful time but in the last few months, felt more at ease knowing he was in such good care.

I am writing to congratulate Moreland House on the wonderful care that they gave my later mother. I am grateful for the help and kindness that they gave her during her time in the home, not only to her but also to me and my brother. Nursing care also was much appreciated. Thank you also to the cleaning staff that went that extra mile with their kindness and also the carers who were so thoughtful and caring. Thank you so very much.

Moreland House is a relatively new building, purposefully designed as a care/nursing home with wide corridors, accessible lifts, wide doors and handrails. My father has been there for six months. Originally he came as a respite client for two weeks. As his dementia became progressively worse the medics recommended that he should go into a nursing home full-time. I had no hesitation in placing him in Moreland House. He feels safe and secure, enjoys the food and occasionally joins in the activities.

My husband was accepted by Moreland House in March 2021. He has challenging needs. The staff continue to care for him with respect and dignity, even though I am aware it's not easy at times. I have been fully consulted and kept informed of all decisions about his care.

Mum moved to Moreland House in early January 2021 as the home where she was closed down. She was suffering from dementia, very frail and sadly passed away on 4th February 2021, 2 days after her 100th birthday. For the short time she was with them, the staff were so kind and understanding. They made her birthday so special and a wonderful memory to cherish. Thank you to everyone for making her last weeks so comfortable and being supportive during this difficult time.

This home has cared for our mum so well since taking her from another home in an emergency, but sadly, Mum passed away yesterday 6/2/21 in the early hours of the morning, after a long battle with Alzheimer's. I can speak on behalf of her family and say that the staff have been so very caring, considerate and attentive to Mum in her final hours, allowing her to pass with comfort, dignity and without any distress. We have been completely supported by the staff and we could not have wished for Mum to have been cared for any better at the end of her life. Thank you to all the staff at Moreland House. You do an amazing job and for the little time that you knew our mum, you showed you really cared about her wellbeing.

Very good.

The care home management is very poor. I'm not satisfied with the communication or any complaint. Does not take any action if any complaint is given. They do not give any regular check-up provided for the service user. Poor communication with family not taking any feedback into account. Not providing any emotional support to a service user.