Moreland House

5 Manor Avenue, Hornchurch RM11 2EB
Review Us
9.2 46 Reviews
  • Moreland House, Hornchurch
Moreland House delivers quality residential and Nursing care for people who appreciate a relaxing and homely environment, alongside a holistic approach to their care needs. The home provides excellent care for people at various stages of need from residential care to nursing and palliative care. Most importantly, there is an absolutely amazing group of staff who understands the complex needs of the elderly.

While being an ideal location for a comfortable retirement, Moreland House also welcomes long and short-term nursing and dementia care needs and works closely with local health services to assess requirements.

All care is tailored to the individual and set up to support personal dignity. Utmost importance is given to the care, comfort, dignity, privacy and independence of the residents.
Show Moreland House on the Map

Care Provided by Moreland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1299
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

These prices are only a guideline, please contact Moreland House to find out the exact price for your requirements.

Contact Moreland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Moreland House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zoe Goddard (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (49)

Moreland House Reviews (46)

9.2

Moreland House has a Review Score of 9.2 (9.197) out of 10, based on 10 reviews in the last 2 years.
Over all time Moreland House has 46 reviews.

Overall Experience
  • 28
  • 16
  • 0
  • 1
  • 1
Date Published
  • 46
  • 3
  • 8
  • 10
  • 36
Reviewer Connection to Moreland House
  • 17
  • 7
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from P W (Son of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Moreland House from the care afforded to my mother to the facilities, cleanliness and support of all. Communication regarding my mother's welfare is excellent. I am always informed of any changes or concerns they may have and keep me updated following the regular G.P visits.
Reply from Anu Jose, Manager at Moreland HouseHi Paul, many thanks for the review. We are trying our best to make everything excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Son of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care my mother receives, they always react quickly if they see any problems and understand her needs. It is always clean and the staff are pleasant and approachable. Nothing is perfect but overall I find this a good care home and feel my mother is having the care that is needed for
her condition.
Reply from Anu Jose, Manager at Moreland HouseThanks Roger. It would be much appreciated if you could feed back to me on the areas which you are not fully happy with us, so we can try to improve and give you much more happier environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M T (Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for two weeks and enjoyed it so much I've stayed two years!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Wife of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is always very welcoming and kept clean. My husband is always treated with dignity. Meals are served promptly and there is a good choice. The staff at Moreland House are very caring and helpful. Agency staff are not always as attentive. Activities need to be increased and varied, this
has been lacking.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol W (Wife of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my husband every day and although I do have to remind them of things from time to time I feel that my husband and his needs are looked after by kind and caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanette C (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum resided at Moreland House for seven years, she was extremely happy there, and as her health deteriorated the care, love and compassion that was shown to her was second to none. She passed away in Moreland House in January 2016, she ended her days in her room, with all her photo's around her,
family by her side and died with dignity. This meant so much to my sister and I. The staff showed compassion and love throughout, we cannot thank them enough for this. The compassion shown to us also, was very touching and much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.2 (9.197)

Overview of Review Score

The Review Score of 9.2 (9.197) out of 10 for Moreland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.447 for Moreland House is calculated as follows: ( (58 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 114 Ratings = 4.447
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Moreland House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moreland House to verify any information. View our terms and conditions. Moreland House has an Enhanced Service - more info.