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Moreland House Care Home

5 Manor Avenue, Hornchurch, London RM11 2EB
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Moreland House Care Home, Hornchurch
Moreland House Care Home, Hornchurch
Moreland House Care Home, Hornchurch

Moreland House delivers quality residential and Nursing care for people who appreciate a relaxing and homely environment, alongside a holistic approach to their care needs. The home provides excellent care for people at various stages of need from residential care to nursing and palliative care. Most importantly, there is an absolutely amazing group of staff who understands the complex needs of the elderly.

While being an ideal location for a comfortable...  

Care Provided by Moreland House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300
Nursing CareFrom £1,300From £1,300
Nursing Dementia CareFrom £1,299From £1,300

Contact Moreland House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Zoe Goddard (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (49)

Moreland House Care Home Reviews (49)

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9.3

Moreland House Care Home has a Review Score of 9.3 (9.287) out of 10, based on 11 reviews in the last 2 years. Over all time Moreland House Care Home has 49 reviews.

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Review from A S (Son of Resident) published on 27 October 2020 Submitted via Postal Card
Overall Experience

My dad stayed in Moreland House care home since August 2019. The care he was given was excellent. All the staff at the home were very professional, caring and world-class. I am very grateful for the whole team support. Thank you.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House Care Home

Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support.

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Review from S R (Granddaughter of Resident) published on 26 October 2020 Submitted via Postal Card
Overall Experience

We are always impressed with the standard of care our grandmother receives at Moreland care home. All the staff are very kind and considerate. Very happy with mum and the management team always caring throughout. The reception team are very welcoming as soon as we walk in. We always feel very lucky that our grandmother lives in such a lovely caring home.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House Care Home

Thank you very much for your positive review! We strive as a team to keep the residents and staff safe and happy!

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Review from James O (Respite Resident) published on 5 October 2020 Submitted via Postal Card
Overall Experience

Very good service throughout my stay.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House Care Home

Thank you for the positive review! Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support.

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Review from Sheila F (Wife of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience

In 2017 we were advised by my husband's rehabilitation centre that he needed 24/7 care and recommended that he was transferred to a nursing home. My daughter and I visited many many local nursing homes before we decided on Mooreland House. The building has the appearance of a hotel. On entering, it looked clean and smelt fresh. We were made very welcome and shown around. The room on offer was on the ground floor, comfortable, with a bathroom. The lounge looks out on to a pleasant garden. The staff were encouraging residents to go to the dining table so they ate together. After nearly three years of daily visiting, my impression hasn't changed. The staff are 'angels', they treat the residents with care and compassion, sometimes in difficult situations. We are always kept informed of my husband's health. He's regularly monitored by a doctor. Even in this time of lockdown, the management have arranged times when family and friends can Facetime so we can keep in touch.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House Care Home

Thank you for the review. Comments like these help many families choosing a care home for their loved ones. The team really values the wonderful compliments too.

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Review from J S (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience

Dad had excellent care from the staff. Nothing seemed too much trouble, despite him being quite demanding at times. The only thing he complained about was the food. When he passed away, we were treated with the utmost respect, and Dad with the utmost dignity. The staff couldn't have been better; such lovely people.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House Care Home

Thank you so much for taking the time to review us. I am sure the ream at Moreland House will love reading this review - thank you once again.

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Review from Mary W (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful, also they have a lot of patience with their residents. The place is very clean, rooms are kept very clean and the food always looks good and varied. The support with activities is good, plus toenail cutting, and I feel it is a very safe and secure place. I feel my father is well looked after, always looks clean and well dressed and they have a good hairdressing service there.

Reply from Serge, Marketing Manager at Moreland House Care Home

Thank you so much for taking the time to review Moreland House, we really appreciate your feedback. We will share your kind words with everyone.

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Review from C H (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card
Overall Experience

The care that was given to my mum was excellent. She was treated with respect and dignity. The staff were excellent, including Reception. She had a wonderful 100th birthday at the home. My sister and I were truly grateful to all.

Reply from Serge Tsvetkov, Marketing Manager at Moreland House Care Home

Thank you for your kind words. It's a pleasure to hear that you were satisfied with the care at Moreland.

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Review from J H (Daughter of Resident) published on 2 March 2020 Submitted via Postal Card
Overall Experience

Dad has been here for over two years and considers this his home. He is very happy here and is comforted by the fact that the staff care for him very well and have kindness and compassion. I have peace of mind when I leave him here after I visit most days, I know they look after him very well.

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Review from Lisa J (Daughter of Resident) published on 30 January 2020 Submitted via Website
Overall Experience

Do your homework very careful before deciding to put your loved one in Moreland House. Within the last year, there has been a change of management and, for us, the care my father received was not what I would call “caring”. My dad died in December. He was extremely unhappy with the level of care and compassion he received. He used to say to me “I like it when you’re here, they are nicer to me”. Dad was continent but, at times due to short staffing levels, he was told “do it in your pad” because he required two carers to help him to the toilet. One night a member of the night staff came to put him to bed whilst having a chat with somebody on the phone. She never acknowledged him she just started pulling him around whilst continuing her conversation. Dad soon set her straight. Plus points would be the size of the rooms and en suite facilities. Good standard of cleanliness. The final word goes to dad who said they just don’t give two hoots about me. He died 10 minutes later. Shame on you Moreland House.

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Review from L J (Grandson of Resident) published on 23 October 2018 Submitted via Postal Card
Overall Experience
Moreland House is a very good facility although I'd be able to rate it as excellent due to the poor staffing levels. The standard of the accommodation are great but at times there seems to be fewer staff on hand. My grandmother is bed bound and requires full care and regular monitoring which sometimes slips.

That said, the aims and intentions of the home are very good and it's a very welcoming place.

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Review from J A (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card
Overall Experience

Care home very welcoming and staff very helpful. Rooms are clean and residents treated with dignity and respect by staff.

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Review from P T (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card
Overall Experience
Although my mother was in the home for a short time, myself and my two brothers were very happy knowing she was being cared for. The care and kindness shown to her by all of the staff was much appreciated. A warm and friendly atmosphere on every visit.

The evening my mother died, I will never forget as the nurse and carer were so kind towards me, showing privacy and compassion.

Thank you all, you are very special people.

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Review from Carol M (Daughter of Resident) published on 27 June 2018 Submitted via Website
Overall Experience
My mother was moved to Moreland House following an awful experience in a local nursing home.
She was welcomed and encouraged to do what little she could independently and when I visited my mother she was clean and happy. She was often in the lounge not just kept in her room. The nurses and carers were all very kind to her and I would often arrive to find them sitting talking to her especially if she was upset.
I would recommend this nursing home to anyone who wants good care, empathy and compassion. My mother has now come home with a care package, I credit some of this, to the care she received at Moreland House. When my mother needs respite this will be the only nursing home I will send her too.

Also a big thank you to the reception staff who welcome you to the home and are very efficient and helpful. Thank you all for making my mum smile again.

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Review from Ian J (Son of Resident) published on 1 November 2017 Submitted via Postal Card
Overall Experience

Staff are very helpful, always reliable and can't do enough for you. I would highly recommend.

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Review from S G (Nephew of Resident) published on 31 October 2017 Submitted via Postal Card
Overall Experience

All the people are nice, the home is always clean. If they can help you then they will. They are brilliant and I really like the home.

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Review from Gerald H (Resident / Service User) published on 26 October 2017 Submitted via Postal Card
Overall Experience
I have been a resident at Moreland House for more than one year and I am pleased to say that I always had caregivers on time.

Food is good and the menu is varied. The place is kept clean and I like that I get a choice in care.

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Review from C L (Daughter of Resident) published on 26 October 2017 Submitted via Postal Card
Overall Experience
I have been extremely pleased with the care provided by the home. My mother is always clean and well presented.

Also, I have always been kept fully informed of any problems that may have arisen and that were resolved in a very timely manner.

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Review from Alan M (Respite Resident) published on 2 August 2017 Submitted via Postal Card
Overall Experience
I arrived at the care home as a respite resident. The room allocated was large with excellent light with adequate clothes space and toilet within a wet room. My medical condition at the time included a full plaster cast on my right leg, my weakened physical condition made it impossible to stand unaided. I was unable to get on or off the toilet. They washed and cleaned me, making me feel welcome at all times with humour which we shared. My relations with nurses, staff and management was excellent from start to finish of my stay.
The food was excellent, tea, drinks available day and night. Entertainment well organised in lounge and garden. As my condition improved and I became fully independent, was discharged from hospital and physio.

I have no hesitation in recommending this care home and it would be my first choice should the need arise.

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Review from Patricia F (Wife of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience

Very very nice home. Lovley staff. My husband is very happy.

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Review from Paul G (Resident / Service User) published on 11 May 2017 Submitted via Postal Card
Overall Experience

A one plus!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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