Care Homes Owned by Abbey Total Care Group Ltd

My mother has been a resident now for just under 3 years and it's nice to see that the care has never lessened thanks to the terrific staff. As her condition has deteriorated they have continued to give her excellent care while maintaining her dignity. My mum also has a severe food allergy and never once has there been a concern in fact I would say the catering staff have exceeded expectations in making sure there are no issues with her diet. We are always welcomed with lovely greetings and smiles from all the staff whether it's the reception, medical, activities or maintenance, which always gives a lovely atmosphere. The amount of planning that goes into activities and parties is wonderful giving the residents lots to do and look forward to. All in all I would recommend Forest Place to anyone looking for a place to care for their loved ones

The staff are working with people who are suffering from dementia which is harrowing, but they are understanding and the people in their care are well supervised.

Every member of staff treated her with dignity, respect and genuine compassion. They were always approachable, supportive and willing to help, keeping me informed and offering reassurance whenever it was needed.Thanks to the excellent care she received, my aunt recovered sufficiently to return home, something I am incredibly grateful for. I cannot thank the nurses, carers and wider team enough for everything they have done. Their care and dedication made a real difference, and I would highly recommend this home.

I must commend the support I have received since my father has gone on to end of life care. The nurses, care co-ordinators and most importantly the carers have supported both my father and myself to enable my father to remain stable. He has been eating and drinking well. Taking his medication. The staff liaised with the 999 services and this was followed up by the GP on call. I have been so relieved that my father is able to remain here and be cared for by the outstanding nurses who face critical care with a calm and professional approach. I can't thank them enough.

Most importantly I know my mum is in good hands! Forest Place has had a lot of changes with the expansion of the building & since a recent quality care review. I think the staff are mostly hard working - there are a number of care workers/nurses & managers that have now settled into their roles & conduct day to day jobs & teams very well. There are still a few that are according to my family less well trained & communication & follow ups can sometimes be difficult & no one answering the phone etc.

My brother has been in Woodlands Care Home for the past 11 years and I have known him to be looked after and cared for with high standards. They have improved in standards and management in all departments.

my father only received a few days care at Abbey Care Complex as he was an end of life patient. The managers and staff are all so lovely and compassionate. They tended to his every need at every time of the day and night and allowed the family the time they needed to be with him in his last hours. Nothing was too much trouble for them. They spoke to my dad in such a lovely warm way, even when he was sleeping in his last day. I will never forget how they helped him. Thank you to everyone.

A well managed, safe environment that my mum is very comfortable in. Her needs are well met and the care she recieves is excellent. The staff are all professional and friendly. Overall we are all very happy with the care mum recieves.

The Family of our loved resident have overall been completely satisfied with the services and care provided by the care workers, nurses, etc. The new care home manager is great, and he, along with the entire team of care staff, nurses, right down to reception desk, etc. make great efforts to take care of the residents, listen to any concerns and take action, and make improvements. The activities planned are always well put together, and the food provided very good and always improving. The care staff and nurses interact with residents and show care. Overall, we are completely satisfied with the care provided by Forest Place. Thank you!

Our father was transferred to Abbey Care Complex as a fast-track end-of-life patient. During his very brief stay the care he received was amazing. The staff went above and beyond to make sure he was settled in, comfortable and pain free In his final hours the staff were on hand for anything we needed. They treated our dad with the upmost dignity and we are forever grateful for everything they did.

Always find dad clean and tidy and happy. The entertainment is very poor needs to be upped a level more music than television. Management needs to come round and start to mingle with visitors and see if there is more they can do or improve

I am a resident & have been here 30 years. I am very happy here and the staff are very kind and helpfull to me. I also enjoy going to church Shopping Outings and Drum Class every Thursday.

Visit dad when I can, staff always friendly + helpful. Can't say enough about how well they look after him.

We as a family cannot thank the staff enough for their care given to my husband. They gave us peace of mind that he was well cared for. The staff became friends to us all and we miss seeing them on a regular basis. We will never forget each and every one of them.

I am very pleased with the care my wife is receiving.

But a great shout out goes to John the Homes 'chief entertainments officer' who really makes an effort with the residents getting them all included in the activities and his great quizzes that sometimes I will partake but never win. Keep up the great work. Matt

Thank You everyone.

The team ( 2nd floor) took care of our dad with compassion and dignity. The staffs holistic approach to residents was often seen, especially in challenging times when someone appeared confused and agitated.

Dads room was clean and bright and the day room sometimes offered games or music creating a happy and relaxed atmosphere and providing stimulation for residents and visitors alike.

The food choices looked somewhat limited and 'samey', just not very appealing to the eye. As constructive feedback, I do think they could be better thought out in view of the general age of residents and what their long term memory might identify with .That is to say chicken nuggets, sausage rolls and chips are dry and pretty indigestible (especially if not served immediately) whereas desserts like jelly/ ice cream proved popular.

Our family sends heart-felt thanks to you all for your professionalism and dedication to caring for our dad in what was an emotionally challenging time for our family.

Staff are considerate and caring. All levels of staff listen to both residents and their families/partners and act upon complaints and all other issues including health and mental wellbeing.

Under new Management the Nursing Home is thriving. The care my Mother receives, is excellent and the entertain- ment has vastly improved. There is always something going on which is very important for the residents. Well done Parkside.