Gordon Road, Ilford IG1 1SN
"My mother in law was in Woodlands for 18 months until she passed away. My husband and myself could not have wished for better care and…" Read all 28 reviews
Woodlands Total Care Nursing Home has built up a healthy level of respect in the local community since first offering professional packages in 1992. The general welfare and happiness of residents is central to care delivery, with carers keeping up… Read more about Woodlands Total Care Nursing Home
280/282 London Road, Wallington SM6 7DJ
"Excellent care given, above and beyond by all staff. We thank them for also accommodating us, giving of sandwiches and drinks, leading up…" Read all 50 reviews
Bridge House Care Centre is a lovingly-refurbished Grade II listed building, tastefully furnished and equipped to achieve high quality nursing care. A friendly professional team work to deliver personalised care packages and ensure both residents… Read more about Bridge House Care Centre
23-29 Abbey Road, Newbury Park, Ilford IG2 7NE
"Manager & staff were very kind & helpful. Home was very clean and staff were excellent, nothing was to much trouble. Care given to my dad…" Read all 40 reviews
The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers. A holistic approach to care planning takes… Read more about Abbey Care Complex
Park Road, Banstead SM7 3DL
"My wife has been at Parkside for 5 months during which time she has been treated very well. The staff are invariably courteous and cheerful…" Read all 36 reviews
Parkside Nursing Home is situated in a pleasant residential area of Banstead, close to community life but with scenic and pleasing surroundings. Care plans are set up with a focus on making a long-term and positive difference, maximising independence… Read more about Parkside Nursing Home
217 Chase Cross Road, Collier Row, Romford RM5 3XS
"The management team were excellent, helping with the process of getting my Dad into Ashbrook. All the staff are very welcoming. Dad prefers…" Read all 141 reviews
Ashbrook Nursing Home is a family run business focused on quality and personalised care, with a holistic approach. The needs of each individual are regularly assessed, with the skilled team dedicated to making a difference to health, well-being and… Read more about Ashbrook Nursing Home
3/6 Ravenscroft Park, Barnet EN5 4ND
"The chef is brilliant. They come to ask what my father would like to eat and accommodate his needs, the staff are really caring and look…" Read all 45 reviews
Abbey Ravenscroft Park benefits from a quiet and scenic location, in which residents are able to achieve a relaxing and flexible daily lifestyle while benefiting from quality care provision. The home welcomes both long-term and respite stays, including… Read more about Abbey Ravenscroft Park Nursing Home
1-3 Eversley Road, London SE19 3PY
"The care given to my wife over the last two weeks has been outstanding. She has been treated with respect, compassion and kindness…" Read all 41 reviews
Parkview Nursing Home is located in scenic surroundings and has well-maintained grounds that complement the qualities of a homely and versatile interior. An extensive refurbishment has secured the home's ongoing commitment to quality nursing care,… Read more about Parkview Nursing Home
1 Balham New Road, London SW12 9PH
"Our experience at Bhakti Shyama Care Centre has been great. Our grandma has received exceptional care. The manager is absolutely brilliant.…" Read all 12 reviews
Bhakti Shyama Care Centre specialises in both nursing and dementia care, with an approach that is dedicated to the spiritual needs of Gujarati residents. For residents who wish to maintain a versatile daily lifestyle the home is ideal, being located… Read more about Bhakti Shyama Care Centre
254 Leigham Court Road, London SW16 2QH
"Mum was only in Uplands Care Home for 3 weeks before she passed away but the home looked after her fantastically well. The staff were a joy…" Read all 71 reviews
Uplands care home has trained staff who ensure residents’ privacy and dignity is maintained. Caring staff give care home residents the support they need. Residents can enjoy a wide range of social activities to suit their interests. Delicious… Read more about Uplands Care Home
Roebuck Lane, Buckhurst Hill IG9 5QL
"Staff are very friendly and try hard to provide excellent care for my mother. My mother is very confused and can be very difficult and…" Read all 47 reviews
Forest Place is a homely facility that has undergone an extensive programme of refurbishment, showcasing the provider's long-term commitment to quality nursing standards. Scenic surroundings include landscaped gardens and the borders of Epping Forest,… Read more about Forest Place
5 Manor Avenue, Hornchurch RM11 2EB
"All I can say it's that I am happy and gratefull for the experience with the staff of the care home. The management together with the staff…" Read all 43 reviews
Moreland House delivers quality residential and Nursing care for people who appreciate a relaxing and homely environment, alongside a holistic approach to their care needs. The home provides excellent care for people at various stages of need from residential… Read more about Moreland House
Abbey Total Care Group Ltd has a Group Review Score of 9.4 (9.442) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Abbey Total Care Group Ltd must have a Review Score.
Thank you for taking the time to share your recent review. We genuinely value open communication as it enables us to reflect meaningfully and continuously improve the quality of care we provide to our residents and their families.We want to acknowledge that we have carefully considered your concerns regarding staff experience, communication standards, and understanding of family preferences. Please be assured that we are taking these points very seriously and are actively reviewing our practices in these areas.Whilst our team comprises individuals from diverse backgrounds and varying levels of experience, we are fully committed to ensuring that every member of staff possesses the appropriate skills, emotional maturity, and professionalism required to support our residents effectively, compassionately, and respectfully.In response to your feedback, we are implementing additional enhanced training programmes to ensure that all staff members better understand and respond appropriately
Hi there,Thank you very much for your kind words and thoughtful feedback. We are delighted to hear that your wife has received outstanding care during her stay, and that she has been treated with the respect, compassion, and kindness she deserves.It is especially encouraging to know that our staff have been helpful, friendly, and engaging throughout. Your recognition means a great deal to the entire team, and I will be sure to share your appreciation with them.On behalf of everyone at Parkview, thank you once again for your kind acknowledgement and for placing your trust in us.Best Regards
Dear S R, Thank you for taking the time to share your feedback. We are sincerely sorry to learn of your experience and the disappointment both you and your grandmother encountered. Cleanliness, safety, and dignity are our utmost priorities, and it is clear that on this occasion we did not meet the standards you rightly expect. We take your concerns extremely seriously. I would like to invite you to meet with us so that we may discuss the steps we have taken to address the issues you have raised and provide you with reassurance regarding the actions implemented. Could you please contact me on amitpatel@abbeytotalcare.co.uk so that we can arrange a meeting at a mutually convenient time. Once again, we extend our sincere apologies for the distress caused to your grandmother and you. Your feedback is invaluable in helping us to continually improve the quality of care we provide. Yours sincerely, Amit
Thank you sincerely for sharing such kind words at what we know must be a difficult time. It means a great deal to us to hear that your mother-in-law was cared for with patience, dignity, and kindness, and that she found joy in the little things while with us. We are truly grateful for your trust and comforted to know we could support both her and your family during her time at Woodlands.
Hi there, Thank you so much for your thoughtful words. We are delighted to know that your father feels well cared for and that our chef, staff, and management have been able to support him in a way that makes a positive difference. Your feedback means a great deal to our whole team.
The food was average
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Hi there, we are pleased to hear that you find our nursing home clean and tidy, and that our staff are consistently friendly and helpful. Your comments are greatly appreciated and will be shared with the team, as they reflect our ongoing commitment to providing a high standard of care and a welcoming environment for all our residents and visitors.
Hi there, Thank you for your beautiful and heartfelt message. We are truly grateful for your kind words and are honoured to have been able to care for your father during his final weeks. It means so much to our team to know that their compassion and dedication made a difference during such a difficult time. Your feedback is deeply appreciated and will be shared with all staff at Parkview.
Thank you so much for sharing your kind words during what we know is a very difficult time for you and your family. We're truly honoured that you entrusted us with your mum's care, even for a short period, and it means so much to hear that you felt supported and reassured.Our team works hard to create a safe, welcoming, and happy environment for all our residents, and your feedback reminds us why we do what we do. Please accept our heartfelt condolences for your loss, and know that our thoughts are with you.If there is anything we can do to support you further, please don't hesitate to reach out.Warm regards,Abbey Uplands
Type of Care Provided | Average Weekly Cost |
---|---|
Residential Care | £1,350 |
Residential Dementia Care | £1,360 |
Nursing Care | £1,409 |
Nursing Dementia Care | £1,400 |
All Care Types | £1,377 |
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