Forest Place

Roebuck Lane, Buckhurst Hill IG9 5QL

Forest Place is a homely facility that has undergone an extensive programme of refurbishment, showcasing the provider's long-term commitment to quality nursing standards.

Scenic surroundings include landscaped gardens and the borders of Epping Forest, making the location ideal for personal care, respite and a satisfying retirement.

Carers priorities include respect for self-identity and independence, wanting the home to be an enjoyable place to live as well as a professional care service.

Group: Abbey Total Care Group Ltd

Person in charge: Aniket Patel (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 90

Rooms with ensuite WC: 68

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Forest Place: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.2 (maximum of 10) for Forest Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Forest Place in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for Forest Place is calculated as follows: ( (19 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.681 Points relating to the number of positive Reviews for Forest Place is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 2 Reviews ÷ 18 Target = 0.111 , then divided by 2 = 0.056

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.2 Forest Place has a Review Score of 6.2 (6.167) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Forest Place?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Forest Place

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1

My father was admitted five months ago as a very sick fragile old man. He weighed 51 kilos and was bedridden. Today he weighs 60 kilos, stays up all day, walks with a frame and uses his ipad to skype relatives overseas.
This has been achieved because he received excellent nursing care including an emphasis on nutrition during those early weeks with a real effort by all staff to make him fell at home. He now says he has a new family and he is content and happy at Forest Place.
The management is very visible and it is easy for my father on myself to raise and deal with issues as the arise.

How likely would you be to recommend Forest Place? Extremely Likely

Overall Standard

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Treated with Dignity

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Staff

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Average Rating:   4.3 out of 5

My grandad was in this nursing home for 18 days, he had prostrate cancer which unfortunately spread to the bones. The staff were amazing, very kind, respectful and treated him with dignity. We couldn't have asked for better care for the last stage of his life.

Once again thank you so much for the care the staff gave to my grandad, you all work so hard and deserve to be recognised.

I would highly recommend this home to others.

How likely would you be to recommend Forest Place? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

The staff and management, are very caring and listen to the needs of the resident and the family. Please tell them if you are not happy about anything and they will try to accommodate the needs of your loved one.

Nan was well cared for (7 Months) and I was always given updates by the nursing staff after GP visits. I was encouraged to give input into the care of my Nan and her needs and the manager was always available to talk too.

I would like to thank all the staff on Maple Down Unit. I would also like to thank the admin staff and Activities coordinator.

Nan will be missed but never forgotten.

How likely would you be to recommend Forest Place? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   4.3 out of 5

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Care Home Idol 2016

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