The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.
A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.
Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.
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The price(s) shown are provided by the care home. Contact Abbey Care Complex for full pricing details and T&Cs.
Abbey Care Complex has a Review Score of 9.4 (9.389) out of 10, based on 12 reviews in the last 2 years.
Over all time Abbey Care Complex has 47 reviews.
my father only received a few days care at Abbey Care Complex as he was an end of life patient. The managers and staff are all so lovely and compassionate. They tended to his every need at every time of the day and night and allowed the family the time they needed to be with him in his last hours....
my father only received a few days care at Abbey Care Complex as he was an end of life patient. The managers and staff are all so lovely and compassionate. They tended to his every need at every time of the day and night and allowed the family the time they needed to be with him in his last hours. Nothing was too much trouble for them. They spoke to my dad in such a lovely warm way, even when he was sleeping in his last day. I will never forget how they helped him. Thank you to everyone.
Thank you for your kind words. We are pleased that our team provided compassionate care and support to your dad and family during this difficult time. Your feedback is greatly appreciated and will be shared with the team. Please accept our sincere condolences for your loss.
Our father was transferred to Abbey Care Complex as a fast-track end-of-life patient. During his very brief stay the care he received was amazing. The staff went above and beyond to make sure he was settled in, comfortable and pain free In his final hours the staff were on hand for anything we...
Our father was transferred to Abbey Care Complex as a fast-track end-of-life patient. During his very brief stay the care he received was amazing. The staff went above and beyond to make sure he was settled in, comfortable and pain free In his final hours the staff were on hand for anything we needed. They treated our dad with the upmost dignity and we are forever grateful for everything they did.
Abbey Care in Ilford is a wonderful care home, providing a consistently high standard of care and supervision. The staff are truly exceptional. My brother-in-law was looked after so well, and I would highly recommend this home.
Laura, the Head Nurse, is outstanding in her role. She is highly...
Abbey Care in Ilford is a wonderful care home, providing a consistently high standard of care and supervision. The staff are truly exceptional. My brother-in-law was looked after so well, and I would highly recommend this home.
Laura, the Head Nurse, is outstanding in her role. She is highly professional yet very approachable, with impressive expertise and a genuinely compassionate nature.
All the staff who cared for my brother-in-law were kind, supportive, and dedicated to his wellbeing, ensuring he was always comfortable.
Many thanks to everyone involved.
We are truly delighted to hear that your brother-in-law received such high-quality care and support during his time with us at Abbey Care. Providing a safe, comfortable, and compassionate environment for our residents is at the heart of...
Thank you very much for your kind and thoughtful feedback.Thank you once again for your recommendation and for taking the time to share your experience. It means a great deal to all of us.
I visit my sister every 7 - 10 days and always find her clean and cared for, and so importantly, understood. She doesn't speak, but the staff speak to her, and I know she feels secure and safe. Her room always looks cosy, clean and very comfortable. I am so grateful that a place was found for her...
I visit my sister every 7 - 10 days and always find her clean and cared for, and so importantly, understood. She doesn't speak, but the staff speak to her, and I know she feels secure and safe. Her room always looks cosy, clean and very comfortable. I am so grateful that a place was found for her here.
We are truly pleased to hear that your sister is consistently well cared for and that you feel she is safe, comfortable, and understood. It is especially meaningful to see that our team's efforts to communicate with her...
Hi there,Thank you once again for your thoughtful words.
I would say that sometimes during my visit, there seemed a shortage of staff.
I would say that sometimes during my visit, there seemed a shortage of staff.
If you are thinking of a family member moving here...
If you are thinking of a family member moving here please do not hesitate!!
Thank you so much for your deeply touching words. We are truly honoured that you chose us at Abbey Care Complex to care for your Dad..
It means a great deal for us to know that you were supported and that your Dad was treated with the compassion, dignity, and respect he deserved....
Hi there,Thank you so much for your deeply touching words. We are truly honoured that you chose us at Abbey Care Complex to care for your Dad..
It means a great deal for us to know that you were supported and that your Dad was treated with the compassion, dignity, and respect he deserved. Providing comfort not only to our residents but also to their families during such difficult time is at the very heart of what we do at Abbey.
To us what matters most is that your Dad was surrounded by love, care, and dignity, and that we were privileged to be part of his care when it mattered most.
On behalf of all our staff, thank you so much for your trust and for taking the time to share your experience. Your kind recommendation means more to us than words can say.
With our warmest wishes to you and your family,
Team at ACC
Greg appears to be looked after ok. I'm not sure if he is moved or adjusted regularly whilst in bed, as he is constantly lying in bed now ,which is not great. Our concern as a family is, he is permanently in bed since leaving hospital and doesn't get much interaction apart from when being...
Greg appears to be looked after ok. I'm not sure if he is moved or adjusted regularly whilst in bed, as he is constantly lying in bed now ,which is not great. Our concern as a family is, he is permanently in bed since leaving hospital and doesn't get much interaction apart from when being fed/washed, etc. He watches TV but there's no socialising at all.
I have visited 4 times since my friend came. The staff have always been friendly and caring with her. Their cheerful attitude is greatly appreciated. Thank you very much and please keep up the good work!
I have visited 4 times since my friend came. The staff have always been friendly and caring with her. Their cheerful attitude is greatly appreciated. Thank you very much and please keep up the good work!
Manager & staff were very kind & helpful. Home was very clean and staff were excellent, nothing was to much trouble. Care given to my dad was above and beyond in his short stay here.
Manager & staff were very kind & helpful. Home was very clean and staff were excellent, nothing was to much trouble. Care given to my dad was above and beyond in his short stay here.
Hi there, Thank you for your thoughtful feedback. We are pleased to hear that you felt supported and that your father received the care and attention he deserved. Your kind words mean a great deal to the entire team.
All staff are very helpful and attentive to the needs of my mother.
All staff are very helpful and attentive to the needs of my mother.
Although my ex-husband and I divorced 10 years ago I was glad he managed to be in the care of Abbey Care Complex staff. The manager was wonderful when I contacted her as the place he was previously was unsuitable. Thank you.
Although my ex-husband and I divorced 10 years ago I was glad he managed to be in the care of Abbey Care Complex staff. The manager was wonderful when I contacted her as the place he was previously was unsuitable. Thank you.
I am astounded by the transformation that my dad went through once he became a resident at Abbey Care Complex. To watch my dad catch balloons and balls as well as clapping his hands made us happy with the knowledge that he was in the right place. Thank you.
I am astounded by the transformation that my dad went through once he became a resident at Abbey Care Complex. To watch my dad catch balloons and balls as well as clapping his hands made us happy with the knowledge that he was in the right place. Thank you.
Thank you for taking the time to complete this review and for your kind words. We will share this review with the team who will be pleased to hear their hard work was appreciated.
My dad has been a resident at Abbey Care Complex for over 2 months now and the standard of care is amazing. He has 24-hour care and has Alzheimer's and the staff are so caring, attentive, and easy to talk to. My dad looks so much better than when he arrived. He was transferred from another home...
The staff put on a summer party last Saturday - and there was an entertainer/singer - who sang all the old songs and the staff were enthusiastic and got people up dancing. There was lots of food and it was really fun. The residents all seemed to be enjoying it and it was lovely to my father-in-law clapping away and enjoying the party.
Thank you so much for sharing your positive experience with us. We are thrilled to hear that your dad is receiving the care and support he needs at Abbey Care Complex. It means a lot to us to know that he is looking and feeling better and that our team has been attentive and caring. We make...
Thank you so much for sharing your positive experience with us. We are thrilled to hear that your dad is receiving the care and support he needs at Abbey Care Complex. It means a lot to us to know that he is looking and feeling better and that our team has been attentive and caring. We make continuous efforts to create a warm and engaging environment, and it's wonderful to hear that you enjoyed the summer party and that your dad had such a great time. We thank you again for your lovely review.
Sometimes there are communication problems with some of the staff's English as not their first language. The staff are very polite and helpful. The place itself is well maintained.
Sometimes there are communication problems with some of the staff's English as not their first language. The staff are very polite and helpful. The place itself is well maintained.
Thank you so much for taking the time to share your feedback about your experience at our nursing home. We are pleased to hear that you find our staff polite, and helpful and that you appreciate the cleanliness and upkeep of our facility. Maintaining a warm, caring, and well-maintained environment...
Thank you so much for taking the time to share your feedback about your experience at our nursing home. We are pleased to hear that you find our staff polite, and helpful and that you appreciate the cleanliness and upkeep of our facility. Maintaining a warm, caring, and well-maintained environment is a top priority for us. We also acknowledge your point regarding occasional communication challenges due to language differences. We are committed to providing the best possible care, and part of that commitment includes continuously supporting our staff in their efforts to improve communication. We appreciate your understanding, and we'll continue working to ensure that language differences don't impact the quality of care. Your feedback helps us improve, and we're grateful for your trust in us. Should you ever have any specific concerns or suggestions, please feel free to reach out directly to our team at Abbey Care Complex and we will be happy to assist.
The care has been fantastic! Upon entering the building on my first visit, I was shown around the building and taken to the right room. The building was clean and the nurses came in 3 times to bring snacks and drinks for me and the children. The manager also popped in to check on us and invited us...
I left feeling happier than when I arrived.
We thank you for your valuable feedback and are pleased to know the positive experience you have had with us. Our team works hard to ensure that families and residents alike feel comfortable and supported, so it's wonderful to hear that you found the building clean, the staff attentive, and that...
We thank you for your valuable feedback and are pleased to know the positive experience you have had with us. Our team works hard to ensure that families and residents alike feel comfortable and supported, so it's wonderful to hear that you found the building clean, the staff attentive, and that you were well looked after with snacks and drinks for you and your children. It's also great to know that the manager could provide you with helpful information and put your mind at ease. Please do reach out to our team at Abbey Care Complex who will be happy to assist.
He receives constant care and attention to meet all his medical and personal needs.
He receives constant care and attention to meet all his medical and personal needs.
Thank you for taking time to provide the review. We are pleased to hear how pleased you and your family members are with the care provided by our care team.
Staff are very friendly, home is very clean, manager and admin are friendly and very supportive, my family member is very satisfied with services. They conduct beautiful events monthly. Food is also amazing with lots of alternative...
Staff are very friendly, home is very clean, manager and admin are friendly and very supportive, my family member is very satisfied with services. They conduct beautiful events monthly. Food is also amazing with lots of alternative choices.
Thank you for the positive review. We are quite pleased to hear the positive experience you and your family. We are glad that your family member was able to enjoy the alternate meals prepared by our kitchen staff, as activities play a major part we arrange variety for activities to suit residents...
Thank you for the positive review. We are quite pleased to hear the positive experience you and your family. We are glad that your family member was able to enjoy the alternate meals prepared by our kitchen staff, as activities play a major part we arrange variety for activities to suit residents in our care. We will share this experience with our team to motivate them to continue providing quality care.
The facilities were good. Food...
Sadly my dad no longer had an appetite which actually lasted back until January of this year as such he didn't really eat. However, the staff were persistent and tried. One member of staff in particular was a credit to the home. We as a family found all of the team very warm and considerate.
We thank you for taking time to provide us with review. We are pleased to hear that you are satisfied with the care we provided.
The best care and compassion. All staff are brilliant helping with my needs.
The best care and compassion. All staff are brilliant helping with my needs.
Mum was on the last stage of her journey and only lived for several weeks at Abbey Care Complex. We are very grateful for the care she received during this period all the staff did as much as they could and made Mum as comfortable as possible. Unfortunately Mum was unable to eat. They are all very...
Mum was on the last stage of her journey and only lived for several weeks at Abbey Care Complex. We are very grateful for the care she received during this period all the staff did as much as they could and made Mum as comfortable as possible. Unfortunately Mum was unable to eat. They are all very friendly and helpful to the patient's family and immediately reacted to anything we asked. Thank you to all the staff for looking after Mum.
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The care home lists weekly fees per person from £1,525 for residential care, from £1,600 for residential dementia care, from £1,600 for nursing care and from £1,600 for nursing dementia care. Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 50 Single Rooms.
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Care Complex to verify any information. View our terms and conditions. Abbey Care Complex has an Enhanced Service -what an Enhanced Service includes.