Abbey Care Complex

23-29 Abbey Road, Newbury Park, Ilford IG2 7NE
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9.5 45 Reviews
  • Abbey Care Complex, Ilford
The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.

A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.

Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.
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Care Provided by Abbey Care Complex

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
The price(s) shown are provided by the care home. Contact Abbey Care Complex for full pricing details and T&Cs.

Contact Abbey Care Complex to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Abbey Care Complex to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jennifer Johnson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)
  • Single Rooms with Ensuite Wet Room (33)

Abbey Care Complex Reviews (45)

9.5

Abbey Care Complex has a Review Score of 9.5 (9.515) out of 10, based on 16 reviews in the last 2 years.
Over all time Abbey Care Complex has 45 reviews.

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Review from U R (Sister-in-law of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbey Care in Ilford is a wonderful care home, providing a consistently high standard of care and supervision. The staff are truly exceptional. My brother-in-law was looked after so well, and I would highly recommend this home.


Laura, the Head Nurse, is outstanding in her role. She is highly professional

yet very approachable, with impressive expertise and a genuinely compassionate nature.


All the staff who cared for my brother-in-law were kind, supportive, and dedicated to his wellbeing, ensuring he was always comfortable.


Many thanks to everyone involved.

Reply from Amit Patel, Business Manager at Abbey Care ComplexThank you very much for your kind and thoughtful feedback.
We are truly delighted to hear that your brother-in-law received such high-quality care and support during his time with us at Abbey Care. Providing a safe, comfortable, and compassionate environment for our residents is at the heart of everything we do, so it is incredibly rewarding to know that this was reflected in your experience.
Your special recognition of Laura, our Head Nurse, is sincerely appreciated. She is indeed a valued member of our team, and your kind words about her professionalism, approachability, and compassion will mean a great deal to her. We will also ensure that your appreciation is shared with the wider team, who will be touched to know their dedication and kindness made a positive difference.
Thank you once again for your recommendation and for taking the time to share your experience. It means a great deal to all of us.
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Review from Josephine M (Sister of Resident) published on 25 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my sister every 7 - 10 days and always find her clean and cared for, and so importantly, understood. She doesn't speak, but the staff speak to her, and I know she feels secure and safe. Her room always looks cosy, clean and very comfortable. I am so grateful that a place was found for her here.
Reply from Amit Patel, Business Manager at Abbey Care ComplexHi there,
Thank you so much for taking the time to share your kind feedback.
We are truly pleased to hear that your sister is consistently well cared for and that you feel she is safe, comfortable, and understood. It is especially meaningful to see that our team's efforts to communicate with her and create a warm, homely environment are making a positive difference.
Your comments will be shared with the staff, who will greatly appreciate your recognition of their dedication and compassion.
Thank you once again for your thoughtful words.
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Review from Brian H (Son of Resident) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff showed and displayed warmth, care and humility towards my father during the five and a half years of his tenure at the care home.
I would say that sometimes during my visit, there seemed a shortage of staff.
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Review from Angie H (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was with these wonderful caring people for the last couple of weeks of his life. As a family, our only regret is that he did not move her sooner. Every member of staff were respectful and treated both Dad and us with compassion and dignity.
If you are thinking of a family member moving here
please do not hesitate!!
Reply from Amit Patel, Business Manager at Abbey Care ComplexHi there,
Thank you so much for your deeply touching words. We are truly honoured that you chose us at Abbey Care Complex to care for your Dad..

It means a great deal for us to know that you were supported and that your Dad was treated with the compassion, dignity, and respect he deserved. Providing comfort not only to our residents but also to their families during such difficult time is at the very heart of what we do at Abbey.

To us what matters most is that your Dad was surrounded by love, care, and dignity, and that we were privileged to be part of his care when it mattered most.

On behalf of all our staff, thank you so much for your trust and for taking the time to share your experience. Your kind recommendation means more to us than words can say.

With our warmest wishes to you and your family,

Team at ACC
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Review from S U (Wife of Resident) published on 26 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Greg appears to be looked after ok. I'm not sure if he is moved or adjusted regularly whilst in bed, as he is constantly lying in bed now ,which is not great. Our concern as a family is, he is permanently in bed since leaving hospital and doesn't get much interaction apart from when being fed/washed,
etc. He watches TV but there's no socialising at all.
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Review from S K (Friend of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited 4 times since my friend came. The staff have always been friendly and caring with her. Their cheerful attitude is greatly appreciated. Thank you very much and please keep up the good work!
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Review from T B (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manager & staff were very kind & helpful. Home was very clean and staff were excellent, nothing was to much trouble. Care given to my dad was above and beyond in his short stay here.
Reply from Amit Patel, Business Manager at Abbey Care ComplexHi there, Thank you for your thoughtful feedback. We are pleased to hear that you felt supported and that your father received the care and attention he deserved. Your kind words mean a great deal to the entire team.
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Review from Michael W (Son of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful and attentive to the needs of my mother.
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Review from N H (Ex Family Member) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my ex-husband and I divorced 10 years ago I was glad he managed to be in the care of Abbey Care Complex staff. The manager was wonderful when I contacted her as the place he was previously was unsuitable. Thank you.
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Review from Craig T (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am astounded by the transformation that my dad went through once he became a resident at Abbey Care Complex. To watch my dad catch balloons and balls as well as clapping his hands made us happy with the knowledge that he was in the right place. Thank you.
Reply from Amit Patel, Business Manager at Abbey Care ComplexThank you for taking the time to complete this review and for your kind words. We will share this review with the team who will be pleased to hear their hard work was appreciated.
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Review from Ryan T (Son of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Abbey Care Complex for over 2 months now and the standard of care is amazing. He has 24-hour care and has Alzheimer's and the staff are so caring, attentive, and easy to talk to. My dad looks so much better than when he arrived. He was transferred from another home after
a fall and it was felt he needed more one-to-one care and he now looks better than he has for months.
The staff put on a summer party last Saturday - and there was an entertainer/singer - who sang all the old songs and the staff were enthusiastic and got people up dancing. There was lots of food and it was really fun. The residents all seemed to be enjoying it and it was lovely to my father-in-law clapping away and enjoying the party.
Reply from Amit Patel, Business Manager at Abbey Care ComplexThank you so much for sharing your positive experience with us. We are thrilled to hear that your dad is receiving the care and support he needs at Abbey Care Complex. It means a lot to us to know that he is looking and feeling better and that our team has been attentive and caring. We make continuous efforts to create a warm and engaging environment, and it's wonderful to hear that you enjoyed the summer party and that your dad had such a great time. We thank you again for your lovely review.
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Review from S S (Son of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sometimes there are communication problems with some of the staff's English as not their first language. The staff are very polite and helpful. The place itself is well maintained.
Reply from Amit Patel, Business Manager at Abbey Care ComplexThank you so much for taking the time to share your feedback about your experience at our nursing home. We are pleased to hear that you find our staff polite, and helpful and that you appreciate the cleanliness and upkeep of our facility. Maintaining a warm, caring, and well-maintained environment is a top priority for us. We also acknowledge your point regarding occasional communication challenges due to language differences. We are committed to providing the best possible care, and part of that commitment includes continuously supporting our staff in their efforts to improve communication. We appreciate your understanding, and we'll continue working to ensure that language differences don't impact the quality of care. Your feedback helps us improve, and we're grateful for your trust in us. Should you ever have any specific concerns or suggestions, please feel free to reach out directly to our team at Abbey Care Complex and we will be happy to assist.
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Review from Avril H (Sister-in-law of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care has been fantastic! Upon entering the building on my first visit, I was shown around the building and taken to the right room. The building was clean and the nurses came in 3 times to bring snacks and drinks for me and the children. The manager also popped in to check on us and invited us to
sit with her after my visit. She was very informative and caring. She gave me a run down from when I lived one arrived to date.
I left feeling happier than when I arrived.
Reply from Amit Patel, Business Manager at Abbey Care ComplexWe thank you for your valuable feedback and are pleased to know the positive experience you have had with us. Our team works hard to ensure that families and residents alike feel comfortable and supported, so it's wonderful to hear that you found the building clean, the staff attentive, and that you were well looked after with snacks and drinks for you and your children. It's also great to know that the manager could provide you with helpful information and put your mind at ease. Please do reach out to our team at Abbey Care Complex who will be happy to assist.
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Review from Justine T (Daughter-in-law of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a resident at Abbey Care Complex for the past month after being transferred here from hospital.
I cannot praise the staff and level of care he receives highly enough.
He receives constant care and attention to meet all his medical and personal needs.
Reply from Amit Patel, Business Manager at Abbey Care ComplexThank you for taking time to provide the review. We are pleased to hear how pleased you and your family members are with the care provided by our care team.
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Review from P P (Uncle of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so happy for the care support provided by Abbey Care Complex.
Staff are very friendly, home is very clean, manager and admin are friendly and very supportive, my family member is very satisfied with services. They conduct beautiful events monthly. Food is also amazing with lots of alternative choices.
Reply from Amit Patel, Business Manager at Abbey Care ComplexThank you for the positive review. We are quite pleased to hear the positive experience you and your family. We are glad that your family member was able to enjoy the alternate meals prepared by our kitchen staff, as activities play a major part we arrange variety for activities to suit residents in our care. We will share this experience with our team to motivate them to continue providing quality care.
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Review from Robert B (Son of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very helpful. My dad, an 80-year-old widower with kidney cancer was taken in by Abbey Care Complex on 25th July 2024 where he stayed under their care until his passing on 29th July 2024.
The room was decent. Clean, airy, light and kitted out well.
The facilities were good. Food well
presented and served at a good temperature, portion size and taste.
Sadly my dad no longer had an appetite which actually lasted back until January of this year as such he didn't really eat. However, the staff were persistent and tried. One member of staff in particular was a credit to the home. We as a family found all of the team very warm and considerate.
Reply from Amit Patel, Business Manager at Abbey Care ComplexWe thank you for taking time to provide us with review. We are pleased to hear that you are satisfied with the care we provided.
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Review from Glyn J (Resident) assisted by family/friend published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care and compassion. All staff are brilliant helping with my needs.
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Review from Deborah K (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was on the last stage of her journey and only lived for several weeks at Abbey Care Complex. We are very grateful for the care she received during this period all the staff did as much as they could and made Mum as comfortable as possible. Unfortunately Mum was unable to eat. They are all very
friendly and helpful to the patient's family and immediately reacted to anything we asked. Thank you to all the staff for looking after Mum.
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Review from Lorraine M (Daughter of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted in September 2021 following a brain bleed.
The staff have been very caring and supportive, both to Mum and the family, especially since the trials of coming out of lockdown.
Although her communication was limited she felt looked after and safe.
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Review from S S (Husband of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is in the home for physio and rehab. She's rather younger than most of the residents.
Therefore her dietary needs were not really met. However, this home is kept very clean and staff are as helpful as possible, given the strain of the job. Thanks to all.
Reply from Serge Tsvetkov, Marketing Manager at Abbey Care ComplexThank you for submitting this positive review. We always aim to meet all the dietary needs of all our residents.
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Current Review Score: 9.5 (9.515)

Overview of Review Score

The Review Score of 9.5 (9.515) out of 10 for Abbey Care Complex is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.615 for Abbey Care Complex is calculated as follows: ( (131 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 187 Ratings = 4.615
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Abbey Care Complex is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Abbey Care Complex

What types of Care is Abbey Care Complex registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbey Care Complex have?

There are 50 Single Rooms.

What are the Facilities & Services at Abbey Care Complex?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Abbey Care Complex to the centre of Ilford?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Care Complex to verify any information. View our terms and conditions. Abbey Care Complex has an Enhanced Service - more info.