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- Abbey Care Complex care home







The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.
A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.
Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.
Care Provided by Abbey Care Complex
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Abbey Care Complex to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Abbey Total Care Group Ltd
- Private Owned
Person in charge
- Jennifer Johnson(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (33)
Abbey Care Complex Reviews (45)
Abbey Care Complex has a Review Score of 9.5 (9.515) out of 10, based on 16 reviews in the last 2 years.
Over all time Abbey Care Complex has 45 reviews.
Abbey Care in Ilford is a wonderful care home, providing a consistently high standard of care and supervision. The staff are truly exceptional. My brother-in-law was looked after so well, and I would highly recommend this home.
Laura, the Head Nurse, is outstanding in her role. She is highly professional yet very approachable, with impressive expertise and a genuinely compassionate nature.
All the staff who cared for my brother-in-law were kind, supportive, and dedicated to his wellbeing, ensuring he was always comfortable.
Many thanks to everyone involved.
We are truly delighted to hear that your brother-in-law received such high-quality care and support during his time with us at Abbey Care. Providing a safe, comfortable, and compassionate environment for our residents is at the heart of...
I visit my sister every 7 - 10 days and always find her clean and cared for, and so importantly, understood. She doesn't speak, but the staff speak to her, and I know she feels secure and safe. Her room always looks cosy, clean and very comfortable. I am so grateful that a place was found for her here.
Thank you so much for taking the time to share your kind feedback.
We are truly pleased to hear that your sister is consistently well cared for and that you feel she is safe, comfortable, and understood. It is especially meaningful to see that our team's efforts to communicate with her...
I would say that sometimes during my visit, there seemed a shortage of staff.
If you are thinking of a family member moving here please do not hesitate!!
Thank you so much for your deeply touching words. We are truly honoured that you chose us at Abbey Care Complex to care for your Dad..
It means a great deal for us to know that you were supported and that your Dad was treated with the compassion, dignity, and respect he deserved....
Greg appears to be looked after ok. I'm not sure if he is moved or adjusted regularly whilst in bed, as he is constantly lying in bed now ,which is not great. Our concern as a family is, he is permanently in bed since leaving hospital and doesn't get much interaction apart from when being fed/washed, etc. He watches TV but there's no socialising at all.
I have visited 4 times since my friend came. The staff have always been friendly and caring with her. Their cheerful attitude is greatly appreciated. Thank you very much and please keep up the good work!
Manager & staff were very kind & helpful. Home was very clean and staff were excellent, nothing was to much trouble. Care given to my dad was above and beyond in his short stay here.
Hi there, Thank you for your thoughtful feedback. We are pleased to hear that you felt supported and that your father received the care and attention he deserved. Your kind words mean a great deal to the entire team.
All staff are very helpful and attentive to the needs of my mother.
Although my ex-husband and I divorced 10 years ago I was glad he managed to be in the care of Abbey Care Complex staff. The manager was wonderful when I contacted her as the place he was previously was unsuitable. Thank you.
I am astounded by the transformation that my dad went through once he became a resident at Abbey Care Complex. To watch my dad catch balloons and balls as well as clapping his hands made us happy with the knowledge that he was in the right place. Thank you.
Thank you for taking the time to complete this review and for your kind words. We will share this review with the team who will be pleased to hear their hard work was appreciated.
The staff put on a summer party last Saturday - and there was an entertainer/singer - who sang all the old songs and the staff were enthusiastic and got people up dancing. There was lots of food and it was really fun. The residents all seemed to be enjoying it and it was lovely to my father-in-law clapping away and enjoying the party.
Thank you so much for sharing your positive experience with us. We are thrilled to hear that your dad is receiving the care and support he needs at Abbey Care Complex. It means a lot to us to know that he is looking and feeling better and that our team has been attentive and caring. We make...
Sometimes there are communication problems with some of the staff's English as not their first language. The staff are very polite and helpful. The place itself is well maintained.
Thank you so much for taking the time to share your feedback about your experience at our nursing home. We are pleased to hear that you find our staff polite, and helpful and that you appreciate the cleanliness and upkeep of our facility. Maintaining a warm, caring, and well-maintained environment...
I left feeling happier than when I arrived.
We thank you for your valuable feedback and are pleased to know the positive experience you have had with us. Our team works hard to ensure that families and residents alike feel comfortable and supported, so it's wonderful to hear that you found the building clean, the staff attentive, and that...
I cannot praise the staff and level of care he receives highly enough.
He receives constant care and attention to meet all his medical and personal needs.
Thank you for taking time to provide the review. We are pleased to hear how pleased you and your family members are with the care provided by our care team.
Staff are very friendly, home is very clean, manager and admin are friendly and very supportive, my family member is very satisfied with services. They conduct beautiful events monthly. Food is also amazing with lots of alternative choices.
Thank you for the positive review. We are quite pleased to hear the positive experience you and your family. We are glad that your family member was able to enjoy the alternate meals prepared by our kitchen staff, as activities play a major part we arrange variety for activities to suit residents...
The room was decent. Clean, airy, light and kitted out well.
The facilities were good. Food well presented and served at a good temperature, portion size and taste.
Sadly my dad no longer had an appetite which actually lasted back until January of this year as such he didn't really eat. However, the staff were persistent and tried. One member of staff in particular was a credit to the home. We as a family found all of the team very warm and considerate.
We thank you for taking time to provide us with review. We are pleased to hear that you are satisfied with the care we provided.
The best care and compassion. All staff are brilliant helping with my needs.
Mum was on the last stage of her journey and only lived for several weeks at Abbey Care Complex. We are very grateful for the care she received during this period all the staff did as much as they could and made Mum as comfortable as possible. Unfortunately Mum was unable to eat. They are all very friendly and helpful to the patient's family and immediately reacted to anything we asked. Thank you to all the staff for looking after Mum.
The staff have been very caring and supportive, both to Mum and the family, especially since the trials of coming out of lockdown.
Although her communication was limited she felt looked after and safe.
Therefore her dietary needs were not really met. However, this home is kept very clean and staff are as helpful as possible, given the strain of the job. Thanks to all.
Thank you for submitting this positive review. We always aim to meet all the dietary needs of all our residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Abbey Care Complex.
There are no upcoming events for Abbey Care Complex.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Abbey Care Complex.
Accreditations
There are no accreditations posted yet for Abbey Care Complex.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Abbey Care Complex
What types of Care is Abbey Care Complex registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Abbey Care Complex have?
There are 50 Single Rooms.
What are the Facilities & Services at Abbey Care Complex?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Abbey Care Complex to the centre of Ilford?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Care Complex to verify any information. View our terms and conditions. Abbey Care Complex has an Enhanced Service -more info.