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Abbey Care Complex

23-29 Abbey Road, Newbury Park, Ilford, London IG2 7NE
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Abbey Care Complex, Ilford
Abbey Care Complex, Ilford
Abbey Care Complex, Ilford

The Abbey Care Complex, in Ilford, is located in a pleasant residential area, allowing residents to enjoy a relaxing and comfortable lifestyle that is as active as they choose with full-time access to carers.

A holistic approach to care planning takes on board personal requirements, supporting independence and privacy and responding to any changing needs.

Carers are skilled in the challenges of dementia care, and consider emotional and spiritual needs as part of the service.

Care Provided by Abbey Care Complex

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Contact Abbey Care Complex to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jennifer Johnson(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: -1

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (33)

Abbey Care Complex Reviews (45)

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9.5

Abbey Care Complex has a Review Score of 9.5 (9.515) out of 10, based on 16 reviews in the last 2 years. Over all time Abbey Care Complex has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from Stephen F (Son of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience

We chose this home on recommendation and when we viewed it we were impressed with the friendliness of the staff and the care they gave to residents. We have not been disappointed. The staff really do care about the welfare of the residents. They get my mum out of bed every day and take her to the day room with other residents. My mum is happy with the food she is given and seems generally content. If there is any room for improvement it would be better staff communication on shift change.

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Review from Beverley E (Resident / Service User) published on 30 March 2017 Submitted via Postal Card
Overall Experience

Excellent staff - very kind and considerate. The care of my Mother-in-Law is very good and to a high standard. All her needs are fully met.

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Review from C R (Daughter of Resident) published on 18 April 2016 Submitted via Postal Card
Overall Experience
My mum spent 7 and a half months in hospital, she didn't feed herself, was never dressed, wasn't kept clean. My family and I were constantly asking for her to be changed. Mum hardly spoke, never smiled, just stared in front of her.
Within a week of mum moving to Abbey Care, she was sitting upright in her armchair in the day room, she was able to feed herself.
Mum is now washed and dressed everyday, never smells. She chats all the time, laughs, smiles, takes interest in the television, feeds herself, drinks from an open-top cup.

She has put on weight and seems genuinely happy. Her dementia is so severe, but I really believe she'd given up hope while in hospital. The care, love and support she receives from the staff at Abbey Care has given her a whole new lease of life. She has her dignity back. Thank you.

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Review from Wendy J (Daughter of Resident) published on 10 November 2015 Submitted via Postal Card
Overall Experience

Mother was a resident from June 2015 until passing on 16/10/2015. She was so very well looked after by all the staff at Abbey Care. I (only daughter)live a 2 hour journey away but visited every week. I took great comfort in mum being loved and cared for. She was very happy there until the end. Nothing was too much trouble and we had no complaints only compliments. Mum was treated with dignity and love.

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Review from Robert D (Son of Resident) published on 9 November 2015 Submitted via Postal Card
Overall Experience

An excellent, friendly and comfortable surrounding that feels like home from home. The staff are so helpful, kind and understanding. Their patience and commitment to relatives wellbeing is fantastic. It is clean, fresh and always welcoming. The manager is always approachable proactive and very hands on.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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