Abbey Care Complex

My father has been in Abbey Care complex since February 2016 and my mother in the same care home since November 2016.

My father is now 94 and mum is 86. Both parents are very fragile health-wise and the emotional experience and turmoil of placing both patents in this care home, was quite frankly, made far easier by the kind, caring support of all the staff at Abbeycare.

The management, nurses and all healthcare workers and support staff are totally dedicated to their jobs and to the caring of all residents.

Myself and my family have only praise and thanks to all of them, as we doubt our parents would be here today if it was not due to the work of these kind people.

The only complaint, which will commonplace for all care homes I suspect, is the fact they could do with more staff on call, however, we are mindful of the extra cost this would place upon the home's owners and in turn, the costs passed onto to residents and their families.

The staff is very good but you need 4 carers. I don't think 3 is enough on the ground floor.

We chose this home on recommendation and when we viewed it we were impressed with the friendliness of the staff and the care they gave to residents. We have not been disappointed. The staff really do care about the welfare of the residents. They get my mum out of bed every day and take her to the day room with other residents. My mum is happy with the food she is given and seems generally content. If there is any room for improvement it would be better staff communication on shift change.

Excellent staff - very kind and considerate. The care of my Mother-in-Law is very good and to a high standard. All her needs are fully met.

She has put on weight and seems genuinely happy. Her dementia is so severe, but I really believe she'd given up hope while in hospital. The care, love and support she receives from the staff at Abbey Care has given her a whole new lease of life. She has her dignity back. Thank you.

Mother was a resident from June 2015 until passing on 16/10/2015. She was so very well looked after by all the staff at Abbey Care. I (only daughter)live a 2 hour journey away but visited every week. I took great comfort in mum being loved and cared for. She was very happy there until the end. Nothing was too much trouble and we had no complaints only compliments. Mum was treated with dignity and love.

An excellent, friendly and comfortable surrounding that feels like home from home. The staff are so helpful, kind and understanding. Their patience and commitment to relatives wellbeing is fantastic. It is clean, fresh and always welcoming. The manager is always approachable proactive and very hands on.